Dow Jones & Company, Inc.
About the Role The Manager, Workplace Safety & Security is based out of our London Office. Excluding travel, this is an in office position, and the role holder can expect to travel 20% of the year across AMER, APAC and EMEA regions. You will report to the Director for Workplace Safety & Security and work collaboratively with business unit leaders in Global Real Estate, Engineering Technology, Finance, People, IT, as well as external consultants, vendors, and other key stakeholders, to develop and implement innovative security programs that align with Dow Jones' core business, brand, and culture objectives. You oversee and manage all security systems and workplace projects on an enterprise wide basis, including access control, CCTV, visitor management, and alarm systems (both hardware and software), as well as other physical security technologies across Dow Jones' domestic and international operations. You will also conduct and support physical security surveys and risk assessments at Dow Jones offices globally. You Will Perform and coordinate physical security risk assessments of Dow Jones offices and facilities to identify and recommend the most appropriate and cost effective hardware and/or systems to satisfy workplace safety and security requirements. Manage the deployment and implementation of enterprise wide security systems, supervise and follow up on installation, proper operation, and final system acceptance prior to activation. Support global Workplace Safety and Security strategies, objectives, resourcing, governance, and reporting. Effectively manage concurrent priorities, including research, coordination, operational planning, project planning, stakeholder management/communications, logistics, and administrative functions such as weekly/monthly reporting. Keep current on new technology and integrations strategy and update existing security hardware and systems as needed. Support the security staff in training of security systems, hardware, and technology. Work as a liaison between IT, office staff/management and outside vendors. Help ensure the safety and security of Dow Jones employees, contractors, assets, property and business operations against current and emerging threats, while promoting an innovative, risk informed approach and driving creative, contemporary solutions; ensure broad stakeholder engagement with goals, reporting and practical efforts to align security and safety risk management with business objectives. Inform strategies and operational goals with usable intelligence, data and industry trends to drive new initiatives, innovations, corrective action and constant improvement. Support the implementation, maintenance, and accountability of the delivery of workplace safety policies, training, procedures, guidelines, standards, and best practices and evaluate enterprise wide effectiveness and compliance. Support cost and operationally efficient sourcing efforts, vendor services, budgets, timelines, and resourcing plans. Lead project teams, develop comprehensive project plans, and contribute to broader, critical risk planning initiatives, as well as support emerging global safety and resilience initiatives. Attend professional events and courses to stay abreast of new solutions-especially technologies-that may be relevant to safely delivering our workplace safety and security strategy. With the support of the company and leadership, invest in yourself to achieve rewarding professional growth. You Have As this is a visible role with an important remit, it is important that you have solid experience in workplace safety and security management within a large global organization. You will need strong influencing skills at senior levels and be both highly analytical and have the ability to drive operational results. 5-7 years of proven experience in global safety or security management within complex organizations, including at least 3 years in a leadership role, demonstrating a comprehensive grasp of both practical and theoretical security frameworks. Membership in a recognized security organization is desirable. This position requires someone who is detail oriented and highly organized with excellent interpersonal skills. Strong written and verbal communication skills are essential, along with solid computer proficiency in Google apps, including Gmail, Calendar, Hangouts, Drive, Docs, and Sheets. A keen analytical ability and use a high degree of judgment to determine the proper process to follow under all types of circumstances, including project related deadlines, troubles, and product dissemination. Relevant corporate security qualifications (ASIS - CPP, PSP, PCI) are preferred. A critical thinker able to understand complex situations and provide unique solutions with appropriate levels of detail. Experience with successful vendor management and contract negotiations. Passion for solving complex problems and building scalable processes-particularly related to the exploitation of data and systems for broad and consistent solution implementation. A collegial, dynamic and proactive contributor with a desire for continuous learning, development and career growth. Familiarity with investigative techniques, enabling technology platforms, case management software, and forensic evidence/chain of custody mapping. Interest in global events and a good understanding of how social, political, environmental, economic and conflict dynamics can affect enterprise risk and security. Excellent verbal and written communication skills-must be able to brief and influence effectively and translate complex technical concepts into understandable terms. Careful information sharing is critical as is tailoring your communications style for various audiences. Demonstrated ability to plan in a clear and structured manner, set objectives and milestones and deliver impactful results. Preferred Qualities Experience applying risk management, security, and training solutions within a media, data or content organization. An understanding of the relationship between risk, digital/physical safety and relevant legal matters. Bachelor of Science in Security Management, Criminal Justice or Business Administration. Our Benefits Comprehensive Healthcare Plans Paid Time Off Retirement Plans Comprehensive Insurance Plans Education Benefits Family Care Benefits Commuter Transit Program Subscription Discounts Employee Referral Program Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. Reasonable Accommodation We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at . Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Business Area: Dow Jones - People - Security Job Category: Administration, Facilities & Secretarial Union Status: Non Union role
About the Role The Manager, Workplace Safety & Security is based out of our London Office. Excluding travel, this is an in office position, and the role holder can expect to travel 20% of the year across AMER, APAC and EMEA regions. You will report to the Director for Workplace Safety & Security and work collaboratively with business unit leaders in Global Real Estate, Engineering Technology, Finance, People, IT, as well as external consultants, vendors, and other key stakeholders, to develop and implement innovative security programs that align with Dow Jones' core business, brand, and culture objectives. You oversee and manage all security systems and workplace projects on an enterprise wide basis, including access control, CCTV, visitor management, and alarm systems (both hardware and software), as well as other physical security technologies across Dow Jones' domestic and international operations. You will also conduct and support physical security surveys and risk assessments at Dow Jones offices globally. You Will Perform and coordinate physical security risk assessments of Dow Jones offices and facilities to identify and recommend the most appropriate and cost effective hardware and/or systems to satisfy workplace safety and security requirements. Manage the deployment and implementation of enterprise wide security systems, supervise and follow up on installation, proper operation, and final system acceptance prior to activation. Support global Workplace Safety and Security strategies, objectives, resourcing, governance, and reporting. Effectively manage concurrent priorities, including research, coordination, operational planning, project planning, stakeholder management/communications, logistics, and administrative functions such as weekly/monthly reporting. Keep current on new technology and integrations strategy and update existing security hardware and systems as needed. Support the security staff in training of security systems, hardware, and technology. Work as a liaison between IT, office staff/management and outside vendors. Help ensure the safety and security of Dow Jones employees, contractors, assets, property and business operations against current and emerging threats, while promoting an innovative, risk informed approach and driving creative, contemporary solutions; ensure broad stakeholder engagement with goals, reporting and practical efforts to align security and safety risk management with business objectives. Inform strategies and operational goals with usable intelligence, data and industry trends to drive new initiatives, innovations, corrective action and constant improvement. Support the implementation, maintenance, and accountability of the delivery of workplace safety policies, training, procedures, guidelines, standards, and best practices and evaluate enterprise wide effectiveness and compliance. Support cost and operationally efficient sourcing efforts, vendor services, budgets, timelines, and resourcing plans. Lead project teams, develop comprehensive project plans, and contribute to broader, critical risk planning initiatives, as well as support emerging global safety and resilience initiatives. Attend professional events and courses to stay abreast of new solutions-especially technologies-that may be relevant to safely delivering our workplace safety and security strategy. With the support of the company and leadership, invest in yourself to achieve rewarding professional growth. You Have As this is a visible role with an important remit, it is important that you have solid experience in workplace safety and security management within a large global organization. You will need strong influencing skills at senior levels and be both highly analytical and have the ability to drive operational results. 5-7 years of proven experience in global safety or security management within complex organizations, including at least 3 years in a leadership role, demonstrating a comprehensive grasp of both practical and theoretical security frameworks. Membership in a recognized security organization is desirable. This position requires someone who is detail oriented and highly organized with excellent interpersonal skills. Strong written and verbal communication skills are essential, along with solid computer proficiency in Google apps, including Gmail, Calendar, Hangouts, Drive, Docs, and Sheets. A keen analytical ability and use a high degree of judgment to determine the proper process to follow under all types of circumstances, including project related deadlines, troubles, and product dissemination. Relevant corporate security qualifications (ASIS - CPP, PSP, PCI) are preferred. A critical thinker able to understand complex situations and provide unique solutions with appropriate levels of detail. Experience with successful vendor management and contract negotiations. Passion for solving complex problems and building scalable processes-particularly related to the exploitation of data and systems for broad and consistent solution implementation. A collegial, dynamic and proactive contributor with a desire for continuous learning, development and career growth. Familiarity with investigative techniques, enabling technology platforms, case management software, and forensic evidence/chain of custody mapping. Interest in global events and a good understanding of how social, political, environmental, economic and conflict dynamics can affect enterprise risk and security. Excellent verbal and written communication skills-must be able to brief and influence effectively and translate complex technical concepts into understandable terms. Careful information sharing is critical as is tailoring your communications style for various audiences. Demonstrated ability to plan in a clear and structured manner, set objectives and milestones and deliver impactful results. Preferred Qualities Experience applying risk management, security, and training solutions within a media, data or content organization. An understanding of the relationship between risk, digital/physical safety and relevant legal matters. Bachelor of Science in Security Management, Criminal Justice or Business Administration. Our Benefits Comprehensive Healthcare Plans Paid Time Off Retirement Plans Comprehensive Insurance Plans Education Benefits Family Care Benefits Commuter Transit Program Subscription Discounts Employee Referral Program Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. Reasonable Accommodation We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at . Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Business Area: Dow Jones - People - Security Job Category: Administration, Facilities & Secretarial Union Status: Non Union role
Dow Jones & Company, Inc.
Client Engagement Specialist (CES) - EMEA Under general supervision, the Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationships with our Newswires customers in EMEA. The CES retains existing contract revenue within existing buying centers and supports new sales into these accounts made by the Account Executive. To this end the CES liaises with DJ internal teams, particularly the Newswires Product, Technology and Partnerships team, to ensure the clients' business needs are consistently met to support the renewal. The CES must develop and drive successful renewals, ensuring a strong revenue base for Dow Jones. Success is measured based on the retention rates of the CES-assigned Newswires and Partnerships accounts. Key Responsibilities Retention Responsible for creating, owning and ensuring buy-in for the retention strategy for assigned Newswires accounts alongside both the Account Executive and CES colleagues. Proactively provide a monthly or bi monthly clear picture to management and collaborating team highlighting high risk renewal accounts within the region and strategy/ideas to turnaround. Ensure appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal Tableau reports - key accounts to be monitored monthly for usage increase/decrease. Oversee the overall renewal lifecycle; from pricing and contracting alongside the Account Executive, to invoicing and client support, ensuring customer concerns are addressed correctly and efficiently throughout the fiscal year. Support new sales into existing accounts to ensure maximum customer ROI with DJ. Learn and understand all of the Newswires delivery channels and partners, to be able to serve insightful advice to clients on best practices and utilisation of Dow Jones content via partners. Create and adhere to SLA for client response. Understand and advocate for use of DJ suite of tools, including NewsPlus and the full spectrum of associated newswires. Customer Knowledge Know your customer, including the development of good account understanding, business groups deriving value from DJ services, understanding the clients' exposure to financial markets and data sector, competitor solutions they are using, and the client's current and developing needs. Understand how your clients derive value from DJ services/products, and know the people involved, including decision makers within those groups. Serve as a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing. Lead Generation Where possible, identify opportunities for increased revenue within the set of accounts (up selling and possibly cross selling) and work with other members of the sales team to follow through on such opportunities. The CES must maintain accurate and appropriate client records within the Company's systems. The CES will communicate with clients mainly via telephone and email but also via face to face meetings in European financial centres. Preferred Skills Min 2-4 years of proven success in client engagement, customer success or account management. Experience and interest in Financial Markets, Financial Technology, Asset Management, Trading is highly desirable. Exceptional written and verbal communication skills. Proven ability to multi task and adhere to tight deadlines in a fast paced, collaborative environment. Excellent project management and organizational skills with a keen attention to detail. Proficient in Microsoft Office suite & Google Drive, Google templates, Google distribution lists. Knowledge of Salesforce & Tableau desirable. Knowledge of Bloomberg, Factset and other Financial data systems is highly desirable. Additional European languages beyond English is desirable. Benefits Comprehensive Healthcare Plans Paid Time OffRetirement Plans Comprehensive Insurance Plans Education Benefits Family Care Benefits Commuter Transit Program Subscription Discounts Employee Referral Program - Hybrid Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. Reasonable Accommodation We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at . Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Req ID: 53407
Client Engagement Specialist (CES) - EMEA Under general supervision, the Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationships with our Newswires customers in EMEA. The CES retains existing contract revenue within existing buying centers and supports new sales into these accounts made by the Account Executive. To this end the CES liaises with DJ internal teams, particularly the Newswires Product, Technology and Partnerships team, to ensure the clients' business needs are consistently met to support the renewal. The CES must develop and drive successful renewals, ensuring a strong revenue base for Dow Jones. Success is measured based on the retention rates of the CES-assigned Newswires and Partnerships accounts. Key Responsibilities Retention Responsible for creating, owning and ensuring buy-in for the retention strategy for assigned Newswires accounts alongside both the Account Executive and CES colleagues. Proactively provide a monthly or bi monthly clear picture to management and collaborating team highlighting high risk renewal accounts within the region and strategy/ideas to turnaround. Ensure appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal Tableau reports - key accounts to be monitored monthly for usage increase/decrease. Oversee the overall renewal lifecycle; from pricing and contracting alongside the Account Executive, to invoicing and client support, ensuring customer concerns are addressed correctly and efficiently throughout the fiscal year. Support new sales into existing accounts to ensure maximum customer ROI with DJ. Learn and understand all of the Newswires delivery channels and partners, to be able to serve insightful advice to clients on best practices and utilisation of Dow Jones content via partners. Create and adhere to SLA for client response. Understand and advocate for use of DJ suite of tools, including NewsPlus and the full spectrum of associated newswires. Customer Knowledge Know your customer, including the development of good account understanding, business groups deriving value from DJ services, understanding the clients' exposure to financial markets and data sector, competitor solutions they are using, and the client's current and developing needs. Understand how your clients derive value from DJ services/products, and know the people involved, including decision makers within those groups. Serve as a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing. Lead Generation Where possible, identify opportunities for increased revenue within the set of accounts (up selling and possibly cross selling) and work with other members of the sales team to follow through on such opportunities. The CES must maintain accurate and appropriate client records within the Company's systems. The CES will communicate with clients mainly via telephone and email but also via face to face meetings in European financial centres. Preferred Skills Min 2-4 years of proven success in client engagement, customer success or account management. Experience and interest in Financial Markets, Financial Technology, Asset Management, Trading is highly desirable. Exceptional written and verbal communication skills. Proven ability to multi task and adhere to tight deadlines in a fast paced, collaborative environment. Excellent project management and organizational skills with a keen attention to detail. Proficient in Microsoft Office suite & Google Drive, Google templates, Google distribution lists. Knowledge of Salesforce & Tableau desirable. Knowledge of Bloomberg, Factset and other Financial data systems is highly desirable. Additional European languages beyond English is desirable. Benefits Comprehensive Healthcare Plans Paid Time OffRetirement Plans Comprehensive Insurance Plans Education Benefits Family Care Benefits Commuter Transit Program Subscription Discounts Employee Referral Program - Hybrid Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. Reasonable Accommodation We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at . Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Req ID: 53407