Rothstein Recruitment Ltd
Client Implementation Manager - B2B SaaS Integrations - Tier 1 Banks - FinTech Excellent opportunity opens for a Client Implementation Manager to join a rapidly growing FinTech delivering to Tier 1 Financial Institutions and own the post-sale technical delivery experience end-to-end - from contract signature through integration, UAT, go-live and into steady-state BAU. This is not a coordination role. You will be the technically credible face of the firm's delivery to Tier 1 financial institutions - expected to lead technical discussions, challenge engineering plans constructively, and hold your own in rooms with senior client architects, integration engineers, and operations leads. You will join at the formation of the function, shape how we implement clients at scale, and work closely with our internal Tech Delivery and Engineering teams. Key Responsibilities: Client Delivery Ownership Own end-to-end delivery of client implementations - kick-off, technical integration, UAT, go-live, and handover to BAU - across multiple concurrent programmes. Act as primary point of contact for client technical and operational stakeholders at Tier 1 institutions, translating complex requirements into clear internal deliverables. Build trusted-advisor relationships with client tech leads, integration engineers, and operations counterparts - credible enough to push back on unrealistic asks and pragmatic enough to find a path through. Support pre-sales activity where needed - scoping calls, technical Q&A, and implementation timelines for prospective clients. Technical Leadership Lead technical discovery and integration planning sessions with client engineering teams, covering API integration patterns, authentication, data flows, and environment sequencing. Review and interrogate API specifications, integration designs, and release dependencies - identifying gaps and risks before they become problems. Coordinate releases with our internal Tech Delivery and Engineering teams, sequencing client-impacting changes and ensuring nothing reaches a client before it is ready. Apply working knowledge of cloud infrastructure (AWS, GCP or Azure), containerised services, and API-driven integration to hold technically credible conversations with both client and internal engineering teams. Leverage AI tooling actively in your day-to-day delivery - whether for status synthesis, risk analysis, documentation generation, or client communication - and contribute to how we embed AI into our implementation practice as we scale. Governance & Programme Discipline Run disciplined project governance across all active engagements: RAID logs, status reporting, change control, scope management, and escalation paths. Partner with Tech POs to ensure client-driven requirements are well-defined, tracked through engineering delivery, and clearly communicated back to the client. Continuously improve our implementation playbook, templates, and tooling as the function scales. About You: 7+ years managing complex, technical, client-facing delivery programmes in payments, banking, fintech, or B2B SaaS integrations. Proven track record of delivery to Tier 1 financial institutions or major regulated clients - you know what it means to manage a relationship with a large bank's technology and operations teams. Demonstrably technically strong: comfortable reading and interrogating API specifications, understanding integration patterns (REST, OAuth, webhooks, event-driven architectures), sequencing release dependencies, and challenging engineering plans constructively. You do not need to code, but you need to keep up - and contribute - in the room. Practical familiarity with cloud environments (AWS, GCP, or Azure) - understanding how containerised services, managed infrastructure, and cloud-native integrations work in a production payments context. Active, demonstrable use of AI tools in a professional delivery context - this could be for documentation, risk synthesis, client communication, status reporting, or tooling automation. We are building an AI-native delivery function and expect our team to lead by example. Proven ability to run several concurrent complex client programmes simultaneously - strong personal organisation, pragmatic prioritisation, and the resilience to maintain momentum when plans change at short notice. A track record of partnering with Product and Engineering as equals - shaping requirements, not just relaying them. Comfortable with startup realities: imperfect tooling, evolving processes, and the expectation that you will help fix what is broken rather than wait for someone else to. Desirable Direct experience with payments rails, card schemes (Visa, Mastercard), BIN sponsorship, digital wallet provisioning (Apple Pay, Google Pay), or card processor platforms such as Marqeta. Experience standing up an implementation function or delivery playbook from scratch. Exposure to regulated environments - FCA, EMI, banking partner governance - and the constraints they bring to release windows and change management. Formal project or programme certifications (PMP, PRINCE2, ITIL) - useful context but secondary to how you actually operate. Hands-on with Jira, Confluence, Rootly, Datadog, or equivalent modern delivery and observability tooling. Interested? Please Apply! Client Implementation B2B SaaS Bank Banking Financial Services Payment Wallet AWS Azure GCP Java
Client Implementation Manager - B2B SaaS Integrations - Tier 1 Banks - FinTech Excellent opportunity opens for a Client Implementation Manager to join a rapidly growing FinTech delivering to Tier 1 Financial Institutions and own the post-sale technical delivery experience end-to-end - from contract signature through integration, UAT, go-live and into steady-state BAU. This is not a coordination role. You will be the technically credible face of the firm's delivery to Tier 1 financial institutions - expected to lead technical discussions, challenge engineering plans constructively, and hold your own in rooms with senior client architects, integration engineers, and operations leads. You will join at the formation of the function, shape how we implement clients at scale, and work closely with our internal Tech Delivery and Engineering teams. Key Responsibilities: Client Delivery Ownership Own end-to-end delivery of client implementations - kick-off, technical integration, UAT, go-live, and handover to BAU - across multiple concurrent programmes. Act as primary point of contact for client technical and operational stakeholders at Tier 1 institutions, translating complex requirements into clear internal deliverables. Build trusted-advisor relationships with client tech leads, integration engineers, and operations counterparts - credible enough to push back on unrealistic asks and pragmatic enough to find a path through. Support pre-sales activity where needed - scoping calls, technical Q&A, and implementation timelines for prospective clients. Technical Leadership Lead technical discovery and integration planning sessions with client engineering teams, covering API integration patterns, authentication, data flows, and environment sequencing. Review and interrogate API specifications, integration designs, and release dependencies - identifying gaps and risks before they become problems. Coordinate releases with our internal Tech Delivery and Engineering teams, sequencing client-impacting changes and ensuring nothing reaches a client before it is ready. Apply working knowledge of cloud infrastructure (AWS, GCP or Azure), containerised services, and API-driven integration to hold technically credible conversations with both client and internal engineering teams. Leverage AI tooling actively in your day-to-day delivery - whether for status synthesis, risk analysis, documentation generation, or client communication - and contribute to how we embed AI into our implementation practice as we scale. Governance & Programme Discipline Run disciplined project governance across all active engagements: RAID logs, status reporting, change control, scope management, and escalation paths. Partner with Tech POs to ensure client-driven requirements are well-defined, tracked through engineering delivery, and clearly communicated back to the client. Continuously improve our implementation playbook, templates, and tooling as the function scales. About You: 7+ years managing complex, technical, client-facing delivery programmes in payments, banking, fintech, or B2B SaaS integrations. Proven track record of delivery to Tier 1 financial institutions or major regulated clients - you know what it means to manage a relationship with a large bank's technology and operations teams. Demonstrably technically strong: comfortable reading and interrogating API specifications, understanding integration patterns (REST, OAuth, webhooks, event-driven architectures), sequencing release dependencies, and challenging engineering plans constructively. You do not need to code, but you need to keep up - and contribute - in the room. Practical familiarity with cloud environments (AWS, GCP, or Azure) - understanding how containerised services, managed infrastructure, and cloud-native integrations work in a production payments context. Active, demonstrable use of AI tools in a professional delivery context - this could be for documentation, risk synthesis, client communication, status reporting, or tooling automation. We are building an AI-native delivery function and expect our team to lead by example. Proven ability to run several concurrent complex client programmes simultaneously - strong personal organisation, pragmatic prioritisation, and the resilience to maintain momentum when plans change at short notice. A track record of partnering with Product and Engineering as equals - shaping requirements, not just relaying them. Comfortable with startup realities: imperfect tooling, evolving processes, and the expectation that you will help fix what is broken rather than wait for someone else to. Desirable Direct experience with payments rails, card schemes (Visa, Mastercard), BIN sponsorship, digital wallet provisioning (Apple Pay, Google Pay), or card processor platforms such as Marqeta. Experience standing up an implementation function or delivery playbook from scratch. Exposure to regulated environments - FCA, EMI, banking partner governance - and the constraints they bring to release windows and change management. Formal project or programme certifications (PMP, PRINCE2, ITIL) - useful context but secondary to how you actually operate. Hands-on with Jira, Confluence, Rootly, Datadog, or equivalent modern delivery and observability tooling. Interested? Please Apply! Client Implementation B2B SaaS Bank Banking Financial Services Payment Wallet AWS Azure GCP Java
Rothstein Recruitment Ltd
Senior Infrastructure Engineer - Azure - Banking Excellent opportunity opens for a Senior Infrastructure Engineer with strong Azure skills to join a growing Bank's London office and be responsible for the support, change/enhancement, maintenance of IT Services that enable the Bank's IT department to deliver strategic IT services. Key responsibilities and accountabilities Design, deploy, and maintain cloud infrastructure using Azure services Collaborate with the IT team to develop and implement cloud migration strategies Delivery of 2nd/3rd line operational support for IT services including working with 3rd party providers Design, implement, and maintain complex IT infrastructure solutions that meet the bank's business needs Monitor and optimize cloud infrastructure performance and costs Supporting IT Application and Change and Delivery Teams on a pipeline of IT Operations maintenance and enhancement activities Troubleshoot and resolve any issues related to Azure services Supporting IT Infrastructure Changes by providing technical expertise at CAB meetings and where required, the technical resources to implement changes Vulnerability and endpoint management across the infrastructure estate prioritising remediation, risk levels and closure within SLA Monitor the performance of systems and troubleshoot any issues that arise Collaborate with other IT teams to ensure the security and integrity of our systems Keep up to date with the latest technology trends and make recommendations for improvement Maintain documentation and standards for IT infrastructure operations Provide technical expertise and support to other IT teams and business units Participate in disaster recovery planning and testing and implement security measures to protect against cyber threats and ensure compliance with regulatory requirements Communicate effectively with various stakeholders, including senior management, to present technical solutions and plans Working with Head of IT Operations, Chief Technology Officer and 3rd party specialists on the design of new IT platforms Promote and leverage the Bank's Technology platforms to improve Technology services that are delivered to users and customers Work with projects and changes to utilise existing platforms to deliver enhancements and new services that align with the Bank's strategy Support, development and enhancement of cloud services (IAAS, PAAS and SAAS) Any other tasks are at the discretion of the Head of IT Operations. Qualification & Experience Degree in Computer Science or relevant discipline (Preferred) Experience of working in financial services (Preferred) ITIL V4 foundation (as minimum) Experience of managing Microsoft Azure service models (IAAS, PAAS and SAAS) Azure Administrator Associate Certification, AZ-104 (Preferred) Essential Competencies/Skills Ability to work in a small team and specializing Analytical thinker as well as strong Planning, Problem Solving and organization skills Effective communicator Experience managing and delivering IT platforms Proactive can do' approach and lateral thinker Experience with Office 365 administration, including Microsoft teams. SQL Server management Experience of ITSM systems (Sunrise would be beneficial) Expert technical experience of a Server, VMWare, SAN General Network administration and troubleshooting (Firewalls, VLANs, subnetting, VPNs, DNS, DHCP, Wi-Fi, etc). 3 years+ experience specializing supporting and administering Microsoft Servers (2012 - 2019), Active Directory, Group Policy, Desktops (Windows 11) and Applications (M365). Experience with Office 365 administration, including Microsoft teams. Experience of vulnerability, endpoint management and security patching tools (Tenable, NinjaOne) Experience of software management automation tools (Nerdio, SCCM, Intune, Chocolatey) Experience of PAAS IT Monitoring Tools (AppDynamics, Dynatrace, Datadog) Ability to create and maintain technical documentation Experience supporting Microsoft AVD Key success factors Excellent availability and support of IT Services exceeding agreed SLAs Appropriate uplift in maturity of Technology platforms to support the delivery of the Bank's IT strategy Strategic and proactive enhancement of the Bank's Technology platforms and services Delivery of platforms that enable efficient services and value being delivered to users and customers Proactive approach with both internal and external stakeholders Interested? Please Apply! Infrastructure Engineer IT Engineer Senior Infrastructure Engineer Azure Engineer CAB Windows 11 Microsoft Change Active Directory Azure AD SLA Bank Banking Financial Services ITIL Network VMWare VmWare 3rd Line 3LOD 2LOD IT Services IT Operation Microsoft Azure Azure Functions ITIL Infrastructure VMware Infrastructure Azure Infrastructure as a Service (IaaS) Azure DevOps Services Infrastructure Solutions Service-Level Agreements (SLA) Cloud
Senior Infrastructure Engineer - Azure - Banking Excellent opportunity opens for a Senior Infrastructure Engineer with strong Azure skills to join a growing Bank's London office and be responsible for the support, change/enhancement, maintenance of IT Services that enable the Bank's IT department to deliver strategic IT services. Key responsibilities and accountabilities Design, deploy, and maintain cloud infrastructure using Azure services Collaborate with the IT team to develop and implement cloud migration strategies Delivery of 2nd/3rd line operational support for IT services including working with 3rd party providers Design, implement, and maintain complex IT infrastructure solutions that meet the bank's business needs Monitor and optimize cloud infrastructure performance and costs Supporting IT Application and Change and Delivery Teams on a pipeline of IT Operations maintenance and enhancement activities Troubleshoot and resolve any issues related to Azure services Supporting IT Infrastructure Changes by providing technical expertise at CAB meetings and where required, the technical resources to implement changes Vulnerability and endpoint management across the infrastructure estate prioritising remediation, risk levels and closure within SLA Monitor the performance of systems and troubleshoot any issues that arise Collaborate with other IT teams to ensure the security and integrity of our systems Keep up to date with the latest technology trends and make recommendations for improvement Maintain documentation and standards for IT infrastructure operations Provide technical expertise and support to other IT teams and business units Participate in disaster recovery planning and testing and implement security measures to protect against cyber threats and ensure compliance with regulatory requirements Communicate effectively with various stakeholders, including senior management, to present technical solutions and plans Working with Head of IT Operations, Chief Technology Officer and 3rd party specialists on the design of new IT platforms Promote and leverage the Bank's Technology platforms to improve Technology services that are delivered to users and customers Work with projects and changes to utilise existing platforms to deliver enhancements and new services that align with the Bank's strategy Support, development and enhancement of cloud services (IAAS, PAAS and SAAS) Any other tasks are at the discretion of the Head of IT Operations. Qualification & Experience Degree in Computer Science or relevant discipline (Preferred) Experience of working in financial services (Preferred) ITIL V4 foundation (as minimum) Experience of managing Microsoft Azure service models (IAAS, PAAS and SAAS) Azure Administrator Associate Certification, AZ-104 (Preferred) Essential Competencies/Skills Ability to work in a small team and specializing Analytical thinker as well as strong Planning, Problem Solving and organization skills Effective communicator Experience managing and delivering IT platforms Proactive can do' approach and lateral thinker Experience with Office 365 administration, including Microsoft teams. SQL Server management Experience of ITSM systems (Sunrise would be beneficial) Expert technical experience of a Server, VMWare, SAN General Network administration and troubleshooting (Firewalls, VLANs, subnetting, VPNs, DNS, DHCP, Wi-Fi, etc). 3 years+ experience specializing supporting and administering Microsoft Servers (2012 - 2019), Active Directory, Group Policy, Desktops (Windows 11) and Applications (M365). Experience with Office 365 administration, including Microsoft teams. Experience of vulnerability, endpoint management and security patching tools (Tenable, NinjaOne) Experience of software management automation tools (Nerdio, SCCM, Intune, Chocolatey) Experience of PAAS IT Monitoring Tools (AppDynamics, Dynatrace, Datadog) Ability to create and maintain technical documentation Experience supporting Microsoft AVD Key success factors Excellent availability and support of IT Services exceeding agreed SLAs Appropriate uplift in maturity of Technology platforms to support the delivery of the Bank's IT strategy Strategic and proactive enhancement of the Bank's Technology platforms and services Delivery of platforms that enable efficient services and value being delivered to users and customers Proactive approach with both internal and external stakeholders Interested? Please Apply! Infrastructure Engineer IT Engineer Senior Infrastructure Engineer Azure Engineer CAB Windows 11 Microsoft Change Active Directory Azure AD SLA Bank Banking Financial Services ITIL Network VMWare VmWare 3rd Line 3LOD 2LOD IT Services IT Operation Microsoft Azure Azure Functions ITIL Infrastructure VMware Infrastructure Azure Infrastructure as a Service (IaaS) Azure DevOps Services Infrastructure Solutions Service-Level Agreements (SLA) Cloud
