Nine Twenty

Nine Twenty is looking for a Junior Business Analyst in Kirkcaldy, Scotland. In this role, you will support the delivery of AI and digital improvement projects, working closely with various departments to identify opportunities for automation. The ideal candidate will have some exposure to AI tools, a good understanding of business processes, and excellent interpersonal skills. You'll contribute to building AI solutions and help drive commercial improvement through AI-driven insights.

Junior Business Analyst - AI & Digital Transformation Onsite Location: Kirkcaldy, Scotland Type: Full-Time About the Role Our client is a commercially driven group business seeking a Junior Business Analyst to support the practical delivery of AI, automation and digital improvement projects across the organisation. This is a hands on, delivery focused role - the successful candidate will work within the Business Transformation function to help move the business from AI experimentation into a structured delivery model with measurable outcomes. Working closely with colleagues across Sales, Operations, Procurement, Finance, Customer Service, Warehousing and IT, you will help identify opportunities, gather requirements, prototype solutions and support adoption of new tools and ways of working across the business. Key Responsibilities Support the delivery of practical AI and automation initiatives, helping projects move from idea through prototype to live business adoption. Work with departments to understand current processes, challenges and opportunities where AI can improve efficiency, decision making, customer experience or commercial performance. Help build and test AI enabled solutions using tools such as Microsoft Copilot, ChatGPT, Claude, Power Platform and other low code/no code workflow automation technologies. Help maintain simple, repeatable delivery frameworks for AI projects, covering use case definition, prioritisation, testing, deployment and adoption tracking. Support the development of internal AI capability by contributing to playbooks, supporting workshops and helping establish a network of AI champions across the business. Work with IT, development and data teams to ensure AI solutions are secure, scalable and aligned to the organisation's technology standards. Support commercial improvement initiatives through AI driven insight, including pricing, quote follow up, customer engagement, sales productivity and operational reporting. Help structure business knowledge, documents and data sources so they can be used effectively and responsibly within AI assistants, copilots and automation workflows. Skills & Experience Some exposure to, or a strong interest in, business transformation, automation, digital improvement or operational change within a commercial environment. Familiarity with AI tools such as ChatGPT, Claude, Microsoft Copilot and prompt engineering. A good understanding of business processes, with the ability to identify inefficiency, duplication and opportunities for improvement. Some exposure to automation and low code/no code platforms such as Power Automate, Power Apps, Zapier or Make would be advantageous. Good data literacy, with the ability to work with business data, reporting outputs and operational information to support AI use cases. Some exposure to ERP systems, CRM platforms or BI tools - NetSuite, Phocas or Microsoft 365 experience is advantageous. What We're Looking For A curious, proactive self starter who is comfortable operating in a fast moving environment where AI tools and business requirements are constantly evolving. Strong interpersonal skills, with the ability to engage and build relationships with both technical and non technical stakeholders across departments. A confident communicator who can simplify complex technology, create clear documentation and help users adopt new ways of working. Highly organised, with the ability to support multiple workstreams simultaneously and help maintain clear visibility of priorities and progress. A developing commercial awareness, with an understanding of efficiency, margin, sales productivity and customer experience drivers. Desirable Skills & Qualifications Basic understanding of APIs, integrations, SQL, Python or system architecture - hands on delivery and adoption experience takes priority over deep technical coding ability. Awareness of AI governance, data protection, cyber security and responsible AI principles. Experience working in distribution, aftermarket parts, construction, manufacturing, logistics or similar operational sectors. For more information or to apply, please contact Jack Harding at .

Nine Twenty in Glasgow is seeking a hands-on Technical Support Lead to own the external support function and lead a team of five Technical Support Analysts, acting as the senior escalation point for complex issues. You will drive service excellence, improve operational processes and communicate with customers while collaborating with Service Delivery and Engineering to resolve incidents and deliver outstanding outcomes.

Technical Support Lead Location: Glasgow (Hybrid) Salary: Competitive + Benefits Type: Permanent, Full-Time The Opportunity An exciting opportunity has arisen for an experienced Technical Support Lead to join a growing technology business delivering critical connectivity and managed services to customers across the globe. This is a hands on leadership role where you'll take ownership of an externally facing technical support function, leading a team of five Technical Support Analysts while acting as the senior escalation point for complex technical issues. You'll play a key role in driving service excellence, improving operational processes and ensuring customers receive an outstanding support experience. If you enjoy leading people, solving technical problems and continually improving how support services are delivered, this is an excellent opportunity to make a real impact. What You'll Be Doing Lead, coach and develop a team of Technical Support Analysts through regular mentoring, performance management and career development. Act as the senior escalation point for complex customer issues, ensuring incidents are resolved efficiently and professionally. Manage workloads, resource planning and service coverage across an extended support operation. Work closely with Service Delivery and Engineering teams to resolve technical issues and improve customer outcomes. Own incident management processes from initial logging through to resolution and customer communication. Drive problem management by identifying recurring issues and implementing long term solutions. Produce regular service performance reports, analysing ticket volumes, SLA performance and support trends. Continuously improve support processes, documentation and knowledge management. Champion high quality customer communication and consistent service standards. Contribute to change management activities, ensuring operational impacts are understood and effectively managed. What We're Looking For Essential Experience leading or supervising a technical support or customer service desk team within a B2B technology environment. Strong understanding of ITIL or IT Service Management frameworks. Experience managing incident, problem and service request processes in a live operational environment. Proven background supporting external customers rather than purely internal IT users. Experience working within a mobile, connectivity, telecoms, IoT or device based technology environment. Ability to troubleshoot and resolve complex technical issues while supporting and mentoring others. Experience using ticketing and service management platforms such as Jira, HubSpot or similar. Excellent communication and stakeholder management skills. Comfortable working in a fast paced environment with multiple competing priorities. Desirable Knowledge of networking fundamentals including TCP/IP, DNS, VPNs and routing. Understanding of SIM technologies, mobile networks, IoT connectivity or telecoms environments. Experience within managed services, connectivity or mobile network providers. Exposure to Change Advisory Boards (CAB) and formal change management processes. Familiarity with ISO9001 or quality management systems. Why Apply? You'll be joining a collaborative technology business where customer service and operational excellence are central to everything they do. This role offers the opportunity to influence how support is delivered, develop a high performing team and work alongside engineering and service delivery professionals on complex technical challenges. If you're an experienced Technical Support Lead or Service Desk Manager looking for your next challenge, we'd love to hear from you.

Nine Twenty is seeking a Graduate Consultant based in Glasgow to join their AI consultancy. In this role, you will support presales activities, assisting senior consultants and engaging with clients to communicate how AI can address business challenges. The position offers great career development in a collaborative environment focused on technology innovation and digital transformation. Candidates should possess a relevant degree and demonstrate strong communication skills. This opportunity includes structured training and a competitive salary.

Graduate Consultant - Hybrid - Glasgow About the Company Our client is a fast-growing, UK-based Microsoft Partner helping organisations turn AI ambition into measurable reality. Combining strategic advisory, human-centred enablement, and hands-on delivery, they work with enterprise clients across regulated and commercial sectors to ensure AI adoption delivers lasting value. As a specialist consultancy operating at the forefront of the UK's AI transformation market, they provide organisations with the expertise, tools, and strategies needed to successfully implement and scale AI solutions. Their team is collaborative, ambitious, and passionate about helping clients unlock the full potential of emerging technologies. The Opportunity This is an exciting opportunity for a Graduate Consultant to join a specialist AI consultancy and begin a career within technology consulting and presales. Working closely with senior consultants, delivery teams, and commercial stakeholders, you will support the identification, qualification, and progression of new business opportunities. You'll help prospective clients understand how AI technologies can solve real business challenges while gaining exposure to the full sales and consulting lifecycle. This role offers excellent career development opportunities within a high-growth business operating at the cutting edge of AI and digital transformation. Key Responsibilities Support the presales process by researching prospective clients and identifying new business opportunities. Assist in the creation of proposals, presentations, solution overviews, and business cases tailored to client requirements. Work alongside senior consultants to gather and understand client requirements and business challenges. Help develop compelling solution narratives that clearly communicate the value of AI and digital transformation initiatives. Maintain and update CRM systems, ensuring accurate records of pipeline activity and client interactions. Coordinate follow-up communications with prospects, clients, and technology partners. Conduct market and industry research to support business development activities. Stay up to date with developments across AI, Microsoft technologies, and the wider technology landscape. Skills & Experience Degree educated in Business, Technology, Computer Science, or a related discipline, or equivalent transferable experience. Strong written and verbal communication skills with the ability to present information clearly and professionally. Genuine interest in artificial intelligence, digital transformation, and emerging technologies. Commercial awareness and an interest in understanding how technology can solve business challenges. Strong organisational skills with the ability to manage multiple tasks and priorities. Proactive, self-motivated, and eager to learn in a fast-paced environment. What We're Looking For Intellectual curiosity and enthusiasm for technology and innovation. A strong desire to build a career in consulting, presales, or technology advisory. Excellent interpersonal skills and the confidence to engage with stakeholders at different levels. A collaborative team player who enjoys working across consulting, delivery, and commercial teams. Ambition, resilience, and a willingness to take ownership of your personal and professional development. Desirable Skills & Qualifications Exposure to or interest in Microsoft technologies, including Microsoft Copilot, Azure, or Power Platform. Previous experience in a customer-facing, commercial, sales support, or business development role (including internships, placements, part-time, or voluntary work). Familiarity with CRM platforms and business development processes. Experience delivering presentations or working on projects involving stakeholder engagement. Additional language skills would be advantageous. What's on Offer Opportunity to work with a leading AI-focused Microsoft Partner. Exposure to enterprise clients across a range of industries. Structured training and development programme. Clear progression opportunities within a growing consultancy. Hybrid working model based in Glasgow. Collaborative and supportive team environment. Competitive salary and benefits package.

Senior Project Manager - Edinburgh (Hybrid) Full Time Our client is a growing Microsoft Solutions Partner based in Edinburgh, specialising in Identity and Access Management. Working with clients across finance, education and the public sector, they are looking for a Senior Project Manager to join their delivery team. The role Reporting directly to the COO, you'll take full ownership of client delivery across the project portfolio. Working within an agile/Scrum framework, you'll act as the bridge between clients and cross-functional technical teams, keeping projects on time, on budget and to a high standard. Day to day that means tracking sprint progress, managing stakeholder relationships, identifying and escalating risks, and producing clear reporting for the project board. You'll also play an active part in shaping how the delivery function operates as the business continues to grow. What they're looking for Solid end-to-end software development project delivery experience is essential. You'll need to be comfortable managing multiple concurrent projects across different sectors and switching context quickly. Familiarity with Agile/Scrum, Azure environments and the Microsoft development stack is expected, and a working knowledge of GDPR and information governance will be an advantage. PRINCE2 or PMBOK is desirable but not essential. Commercial awareness, strong stakeholder management and the ability to bring structure to complexity matter more. What's on offer 35 days holiday, hybrid working with two days per week in their Edinburgh city centre office, a workcation option of up to 8 weeks per year, one learning day per month, and a £500 pay rise for each qualifying Microsoft exam passed. Enhanced maternity and paternity pay and a paid volunteering day are also included. Candidates must have the right to work in the UK and will be required to complete a BS7858 security vetting check.

Nine Twenty in Glasgow is seeking a Product Delivery Manager to lead a team responsible for delivering a market-leading enterprise SaaS platform. This leadership role involves managing 8 Engineers and 1 Tester, ensuring successful product outcomes aligned with business goals. The ideal candidate will have strong people management skills and proven software delivery experience within Agile environments. The position offers a competitive salary of £75,000 - £85,000 and flexible hybrid working options.

Product Delivery Manager Glasgow / Hybrid £75,000 - £85,000 + Benefits We're working with a growing and highly successful SaaS software company that is looking to appoint a Product Delivery Manager to lead the delivery of a market-leading enterprise platform. This is a leadership-focused role where you'll be responsible for managing a team of 8 Engineers and 1 Tester, ensuring product initiatives are delivered effectively while driving continuous improvement across delivery processes, planning and team performance. Working closely with Product, Engineering and Leadership teams, you'll play a key role in turning business priorities into successful product outcomes. What You'll Be Doing Leading, mentoring and developing a team of software professionals. Managing delivery of product roadmap initiatives and releases. Overseeing sprint planning, prioritisation and resource allocation. Working with stakeholders to ensure delivery remains aligned to business goals. Identifying and removing delivery blockers. Driving Agile best practices and continuous improvement. Providing visibility of progress, risks and dependencies. What We're Looking For Proven experience leading software delivery teams within a SaaS or software product environment. Strong people management and leadership skills. Experience working within Agile delivery environments. Excellent stakeholder management and communication abilities. A track record of improving delivery performance and team effectiveness. Desirable Experience Microsoft 365 ecosystem experience. Knowledge of SharePoint, Teams and Power BI. Experience delivering enterprise B2B software products. Why Apply? Join a growing software business with an established customer base. Lead a talented and experienced delivery team. Influence product delivery strategy and processes. Competitive salary of £75,000 - £85,000. Flexible hybrid working. If you're an experienced Delivery Manager, Engineering Manager or Software Development Manager looking for your next leadership challenge, we'd love to hear from you. Apply directly or contact Jack Harding at Nine Twenty Recruitment for a confidential discussion.

Nine Twenty is looking for an experienced AWS Architect for hybrid/remote work in the UK. In this role, you will lead complex AWS migration projects for enterprise customers, helping them modernise their legacy infrastructures. Your responsibilities will include designing secure and scalable solutions, mentoring colleagues, and contributing to the AWS practice growth. Ideal candidates have strong AWS and VMware backgrounds, as well as excellent communication skills.

AWS Architect - Cloud Transformation & VMware Migration UK (Hybrid/Remote) Competitive Salary + Bonus + Benefits Are you an experienced AWS Architect who thrives on helping organisations move from traditional data centres into the cloud? We're partnering with a growing cloud consultancy that is delivering large-scale AWS transformation programmes for enterprise customers across the UK. As demand continues to increase, they're looking for a senior AWS Architect to lead complex migration projects, support business growth, and play a key role in shaping the future of their cloud practice. This is a fantastic opportunity for someone who enjoys a blend of hands on architecture, customer engagement, technical leadership, and strategic consulting. The Opportunity You'll work directly with customers to design and deliver cloud transformation programmes, helping organisations modernise legacy infrastructure and successfully migrate from VMware and on premise environments into AWS. The role extends beyond technical delivery. You'll also support pre sales engagements, contribute to solution design, mentor colleagues, and help build a growing team of cloud professionals. This position would suit someone who enjoys taking ownership, leading projects from discovery through to delivery, and becoming a trusted advisor to both customers and internal stakeholders. What You'll Be Doing Leading AWS migration and modernisation programmes. Designing secure, scalable, and resilient AWS solutions. Helping customers develop cloud strategies and migration roadmaps. Driving VMware to AWS transformation initiatives. Acting as the senior technical lead across customer engagements. Facilitating workshops and engaging with senior stakeholders. Supporting pre sales activities, solution design, and technical proposals. Mentoring engineers and consultants within the wider cloud team. Contributing to the growth and development of the AWS practice. What We're Looking For Strong experience as an AWS Architect within enterprise or consultancy environments. Proven track record delivering cloud migration and transformation projects. Extensive VMware expertise and experience helping organisations exit traditional data centre environments. Deep knowledge of AWS services and cloud architecture best practices. Experience leading customer facing projects and managing technical stakeholders. Strong communication and relationship building skills. Ability to bridge the gap between technical delivery and commercial conversations. Nice to Have AWS Professional certifications. Experience with Infrastructure as Code (Terraform or CloudFormation). Exposure to cloud governance, security, and FinOps. Previous experience within an AWS Partner or consultancy environment. Experience helping build or grow technical teams. Why Consider This Role? Lead enterprise scale cloud transformation programmes. Significant influence over technical direction and delivery. Opportunity to support and shape a growing AWS practice. Work closely with customers, sales teams, and senior leadership. Excellent scope for progression into Principal Architect or Practice Leadership positions. If you're passionate about cloud transformation, enjoy working closely with customers, and have a strong background in AWS and VMware migrations, we'd love to hear from you.