Automobile Association

The AA is seeking an experienced AI Architect to shape the future of Enterprise AI across its technology landscape. This role is hands-on and production-focused, designing scalable, secure AI architectures and partnering with engineering, data, product and security teams to deliver modern AI capabilities. You will serve as the technical authority for AI architecture, translating business challenges into pragmatic solutions while influencing the AI roadmap and staying close to delivery in a

Location: London (hybrid working 3 office days per week) Employment Type: Permanent, full time Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance Think the AA is just about roadside assistance? Think again. For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as an AI Architect means you'll play a crucial role in our success and be part of this exciting motoring journey. Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change. This is the job Shape the future of Enterprise AI Artificial Intelligence is transforming the way organisations operate, and at The AA we are building the architecture that will power the next generation of intelligent products, services and internal capabilities. We are looking for an experienced AI Architect who enjoys solving complex technical problems while staying close to delivery. This is a genuinely hands on role where you will design enterprise AI solutions, partner with senior stakeholders across the business and work alongside engineering teams to bring modern AI capabilities into production. It is a fantastic opportunity to play a key role in shaping how AI is adopted across one of the UK's most recognised brands, influencing architectural direction and collaborating with talented specialists who are passionate about delivering AI responsibly and at scale. If you are looking for a role where you can combine deep technical expertise with meaningful business impact, we would love to hear from you. What will I be doing? Design scalable, secure and production ready AI solution architectures that align with business outcomes and enterprise standards. Work closely with engineering, data, product and security teams to shape and deliver modern AI and Generative AI solutions. Act as the technical authority for AI architecture, providing hands on guidance throughout design, build and implementation. Translate complex business challenges into pragmatic AI solutions that balance innovation, governance and operational resilience. Build trusted relationships with senior stakeholders, influencing technical decisions and helping shape the AI roadmap. Evaluate emerging AI technologies and architectural patterns, identifying opportunities to drive business value and continuous improvement. What do I need? Demonstrable experience architecting enterprise scale technology solutions, with a recent focus on AI and Generative AI. A hands-on technical architect who enjoys remaining close to delivery and working alongside engineering teams rather than operating purely at a strategic level. Strong knowledge of modern AI technologies including Large Language Models, Retrieval Augmented Generation, AI agents, orchestration frameworks and cloud native architectures. Excellent stakeholder engagement skills, with the ability to influence technical and non-technical audiences and build strong partnerships across the organisation. Experience designing secure, scalable and resilient solutions within Azure, AWS or a comparable cloud environment, alongside a strong appreciation of governance and Responsible AI. A collaborative mindset with the ability to simplify complex technical concepts and guide multidisciplinary teams towards successful outcomes. Additional information We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including: 25 days annual leave plus bank holidays + holiday buying scheme Worksave pension scheme with up to 7% employer contribution Free AA breakdown membership from Day 1 plus 50% discount for family and friends Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Company funded life assurance Diverse learning and development opportunities to support you to progress in your career Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family Plus, so much more! We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

Location: Basingstoke (hybrid working 3 office days per week) Employment Type: Permanent, full time Think the AA is just about roadside assistance? Think again. For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as an Identity & Access Specialist means you'll play a crucial role in our success and be part of this exciting motoring journey. Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change. This is the job Help shape the future of identity security at one of the UK's most trusted brands Identity is central to cyber security, and at The AA you will play a key role in protecting the technology that underpins how colleagues, partners and systems securely connect and operate. As our Identity & Access Specialist, you will be a trusted technical expert within Group Security, working closely with the Identity & Access Manager and senior colleagues across Cyber Security, Technology and Architecture. You will bring deep IAM expertise to strengthen secure solutions, improve governance and reduce risk across a complex enterprise environment. This is an outstanding opportunity for an experienced IAM professional who wants to stay close to the technical detail while influencing meaningful security outcomes, driving improvement and making a visible impact on the future of identity security at The AA. What will I be doing? Act as a trusted subject matter expert across Identity & Access Management, supporting the design, enhancement and assurance of secure identity and privileged access controls. Provide technical guidance across Microsoft Entra ID, Conditional Access, MFA, identity governance, SSO, federation and privileged access, helping teams deliver secure and scalable solutions. Partner with Technology, Architecture, Platform, Risk and Compliance teams to review solutions, provide pragmatic security advice and support the successful delivery of change. Contribute to the development of IAM standards, technical guidance, governance documentation and audit evidence, helping strengthen the organisation's overall security posture. Support identity related risk assessments, investigations and remediation activities, providing practical recommendations that balance security, operational effectiveness and user experience. Identify opportunities to improve IAM processes, controls and ways of working, contributing to the continued maturity of the organisation's identity capability. What do I need? Strong technical experience within Identity & Access Management, Identity Governance, Privileged Access Management or a closely related cyber security discipline within a complex enterprise environment. Demonstrable expertise with Microsoft identity technologies, including Microsoft Entra ID and modern IAM capabilities such as Conditional Access, MFA, federation, SSO and privileged access management. Experience supporting governance, risk and compliance activities, including developing standards, producing assurance evidence and helping organisations strengthen security controls. Experience within GRC would be particularly valuable. Confident stakeholder management skills, with the ability to build trusted relationships and influence technical teams, managers and Heads of Function through clear, pragmatic advice. Strong analytical and problem-solving capability, with the confidence to assess technical challenges, understand business risk and recommend balanced, practical solutions. Relevant industry certifications such as Microsoft SC 300, SC 100, CISSP, CCSP, CIAM or equivalent practical experience would be advantageous, although we value demonstrable capability just as highly. Additional information We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including: 25 days annual leave plus bank holidays + holiday buying scheme Worksave pension scheme with up to 7% employer contribution Free AA breakdown membership from Day 1 plus 50% discount for family and friends Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Company funded life assurance Diverse learning and development opportunities to support you to progress in your career Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family Plus, so much more! We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

The AA is recruiting an Identity & Access Specialist to help shape the future of identity security across a large enterprise. You will be a technical expert within Group Security, collaborating with the IAM Manager and senior colleagues to deliver secure, governance-driven solutions. This role focuses on strengthening security posture, balancing user experience with risk, and driving improvements in identity capabilities across the organisation.

The AA in London is seeking an AI Engineer to help design, build and deploy production-ready AI solutions using world-class datasets and modern engineering practices. You will work across delivery and design, writing clean Python and deploying cloud-native AI applications, collaborating with product managers, data scientists and engineers to translate complex business challenges into practical AI products. Joining the AI Centre of Excellence at a pivotal stage, you will shape how AI is built,

The AA in Basingstoke is seeking an Identity & Access Manager to lead the transformation of identity security across the organisation. This role shapes the enterprise IAM capability, driving governance, technical direction and measurable security outcomes with senior technology and business leaders. Whether you are already leading an IAM function or stepping into your first people leadership role, you will influence how identity security evolves for a trusted UK brand and help ensure secure,

Location: Basingstoke (hybrid working 3 office days per week) Employment Type: Permanent, full time Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance Think the AA is just about roadside assistance? Think again. For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as an Identity & Access Manager means you'll play a crucial role in our success and be part of this exciting motoring journey. Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change. This is the job Lead the transformation of identity security at one of the UK's most trusted brands Identity is central to secure digital transformation, and at The AA we are investing in the future of our Identity and Access Management capability. We are looking for an Identity & Access Manager to help shape that journey. This is a strategic opportunity to lead the evolution of our enterprise IAM capability, driving governance, technical direction and measurable security outcomes across a complex technology landscape. Working closely with senior technology and business leaders, you will help ensure our identity services remain secure, scalable and aligned to the needs of a modern organisation. Whether you are already leading an IAM function or are an experienced senior specialist ready to step into your first people leadership role, this is a chance to make a genuine impact on a growing cyber security team. You will help shape enterprise technology decisions and influence how identity security evolves across one of the UK's most recognised brands. What will I be doing? Lead the ongoing transformation and maturity of The AA's Identity & Access Management capability, defining strategy, governance, standards and technical direction. Shape and deliver the IAM roadmap, ensuring identity services support business priorities, regulatory expectations and evolving cyber security risks. Act as the senior authority for identity security, influencing executive stakeholders, technology leaders, architects, suppliers and delivery teams to drive secure outcomes. Lead the development of modern identity capabilities across areas including privileged access, identity governance, Zero Trust, non-human identities and cloud-based authentication. Establish effective governance, assurance and reporting that demonstrates control effectiveness while driving continual improvement across the IAM estate. Lead and develop a growing IAM capability, coaching technical specialists and creating an environment where expertise and innovation can thrive. What do I need? Strong experience within cyber security, with significant expertise in Identity & Access Management gained within a complex enterprise environment. A proven track record of leading or driving IAM transformation, delivering improvements to capability, governance or operating models rather than simply supporting an already mature environment. Excellent executive stakeholder management skills, with the ability to influence senior business and technology leaders, balancing security requirements with commercial and operational priorities. Strong knowledge of modern IAM technologies and principles, including Microsoft Entra ID, identity governance, privileged access, Zero Trust and cloud identity services. Good understanding of non-human identity, including service accounts, workload identities, machine identities or related governance, with an appreciation of its growing importance within modern security architectures. Experience leading, mentoring or coaching technical professionals, or the ambition and capability to step into your first formal people leadership role. Additional information We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including: 25 days annual leave plus bank holidays + holiday buying scheme Worksave pension scheme with up to 7% employer contribution Free AA breakdown membership from Day 1 plus 50% discount for family and friends Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Company funded life assurance Diverse learning and development opportunities to support you to progress in your career Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family Plus, so much more! We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

Location: London (hybrid working 3 office days per week) Employment Type: Permanent, full time Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance Think the AA is just about roadside assistance? Think again. For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as an AI Engineer means you'll play a crucial role in our success and be part of this exciting motoring journey. Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change. This is the job At The AA, we are building a newly established AI function with the ambition to create intelligent products and services that make a meaningful difference for our members, customers and frontline teams. We are now looking for an AI Engineer to help design, build and deploy production ready AI solutions using world class datasets and modern engineering practices. This role is ideal for someone who enjoys being hands on technically, while also wanting to shape product direction, influence design decisions and work closely with stakeholders across the organisation. You'll not only build AI applications, but you'll also help define how they should work, how they create value, and how they can be delivered responsibly and at scale. You'll likely be someone who enjoys working across both delivery and design. You care about writing good code, but you also want to understand the wider outcome, the user need and the business value. You are comfortable getting into the technical detail, while also bringing ideas, structure and challenge to conversations with stakeholders. You'll be joining the AI Centre of Excellence (CoE) at an important stage in its development, giving you the opportunity to help shape how AI is built, governed and scaled across The AA. What will I be doing? Design, build and deploy production ready AI and Machine Learning applications, including Generative AI, Large Language Models and Agentic AI solutions. Develop reliable backend services and cloud native AI applications, writing clean and scalable Python code. Partner with product managers, data scientists, engineers, designers and business stakeholders to turn complex business challenges into practical AI solutions. Contribute to solution design, product thinking and technical strategy, helping shape AI products from discovery through to production. Apply strong engineering practices across CI/CD, containerisation, monitoring, observability, MLOps and LLMOps. Support responsible AI delivery by embedding fairness, transparency, security, governance and performance monitoring throughout the development lifecycle. What do I need? Applied experience in AI Engineering, Machine Learning Engineering or applied AI Software Engineering, with evidence of building and deploying real Generative AI applications. Strong backend engineering capability, with confident Python coding skills and experience working in cloud native environments. Practical experience delivering AI products beyond proof of concept, including production deployment, monitoring, iteration and improvement. Experience working with LLMs, orchestration frameworks and modern AI application patterns to solve real world problems. A strategic and collaborative mindset, with the confidence to influence stakeholders, challenge constructively and contribute to product and technical direction. Strong communication skills, including the ability to explain technical ideas clearly to both technical and non-technical audiences. Additional information We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including: 25 days annual leave plus bank holidays + holiday buying scheme Worksave pension scheme with up to 7% employer contribution Free AA breakdown membership from Day 1 plus 50% discount for family and friends Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Company funded life assurance Diverse learning and development opportunities to support you to progress in your career Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family Plus, so much more! We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

Location: London (hybrid working 3 office days per week) Employment Type: Permanent, full time Think the AA is just about roadside assistance? Think again. For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as an Identity & Access Specialist means you'll play a crucial role in our success and be part of this exciting motoring journey. Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change. This is the job Help shape the future of identity security at one of the UK's most trusted brands Identity is central to cyber security, and at The AA you will play a key role in protecting the technology that underpins how colleagues, partners and systems securely connect and operate. As our Identity & Access Specialist, you will be a trusted technical expert within Group Security, working closely with the Identity & Access Manager and senior colleagues across Cyber Security, Technology and Architecture. You will bring deep IAM expertise to strengthen secure solutions, improve governance and reduce risk across a complex enterprise environment. This is an outstanding opportunity for an experienced IAM professional who wants to stay close to the technical detail while influencing meaningful security outcomes, driving improvement and making a visible impact on the future of identity security at The AA. What will I be doing? Act as a trusted subject matter expert across Identity & Access Management, supporting the design, enhancement and assurance of secure identity and privileged access controls. Provide technical guidance across Microsoft Entra ID, Conditional Access, MFA, identity governance, SSO, federation and privileged access, helping teams deliver secure and scalable solutions. Partner with Technology, Architecture, Platform, Risk and Compliance teams to review solutions, provide pragmatic security advice and support the successful delivery of change. Contribute to the development of IAM standards, technical guidance, governance documentation and audit evidence, helping strengthen the organisation's overall security posture. Support identity related risk assessments, investigations and remediation activities, providing practical recommendations that balance security, operational effectiveness and user experience. Identify opportunities to improve IAM processes, controls and ways of working, contributing to the continued maturity of the organisation's identity capability. What do I need? Strong technical experience within Identity & Access Management, Identity Governance, Privileged Access Management or a closely related cyber security discipline within a complex enterprise environment. Demonstrable expertise with Microsoft identity technologies, including Microsoft Entra ID and modern IAM capabilities such as Conditional Access, MFA, federation, SSO and privileged access management. Experience supporting governance, risk and compliance activities, including developing standards, producing assurance evidence and helping organisations strengthen security controls. Experience within GRC would be particularly valuable. Confident stakeholder management skills, with the ability to build trusted relationships and influence technical teams, managers and Heads of Function through clear, pragmatic advice. Strong analytical and problem-solving capability, with the confidence to assess technical challenges, understand business risk and recommend balanced, practical solutions. Relevant industry certifications such as Microsoft SC 300, SC 100, CISSP, CCSP, CIAM or equivalent practical experience would be advantageous, although we value demonstrable capability just as highly. Additional information We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including: 25 days annual leave plus bank holidays + holiday buying scheme Worksave pension scheme with up to 7% employer contribution Free AA breakdown membership from Day 1 plus 50% discount for family and friends Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Company funded life assurance Diverse learning and development opportunities to support you to progress in your career Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family Plus, so much more! We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

The AA is seeking an Identity & Access Specialist in London (hybrid) to strengthen the security of our digital estate. You will be a trusted technical expert within Group Security, advising on identity controls, governance and risk as we modernise our IAM capabilities. You will work with the Identity & Access Manager and senior colleagues to deliver secure, scalable solutions across Microsoft Entra ID, CA, MFA, SSO and privileged access management, balancing security with usability for

Location: London (hybrid working 3 office days per week) Employment Type: Permanent, full time Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance Think the AA is just about roadside assistance? Think again. For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as an Identity & Access Manager means you'll play a crucial role in our success and be part of this exciting motoring journey. Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change. This is the job Lead the transformation of identity security at one of the UK's most trusted brands Identity is central to secure digital transformation, and at The AA we are investing in the future of our Identity and Access Management capability. We are looking for an Identity & Access Manager to help shape that journey. This is a strategic opportunity to lead the evolution of our enterprise IAM capability, driving governance, technical direction and measurable security outcomes across a complex technology landscape. Working closely with senior technology and business leaders, you will help ensure our identity services remain secure, scalable and aligned to the needs of a modern organisation. Whether you are already leading an IAM function or are an experienced senior specialist ready to step into your first people leadership role, this is a chance to make a genuine impact on a growing cyber security team. You will help shape enterprise technology decisions and influence how identity security evolves across one of the UK's most recognised brands. What will I be doing? Lead the ongoing transformation and maturity of The AA's Identity & Access Management capability, defining strategy, governance, standards and technical direction. Shape and deliver the IAM roadmap, ensuring identity services support business priorities, regulatory expectations and evolving cyber security risks. Act as the senior authority for identity security, influencing executive stakeholders, technology leaders, architects, suppliers and delivery teams to drive secure outcomes. Lead the development of modern identity capabilities across areas including privileged access, identity governance, Zero Trust, non-human identities and cloud-based authentication. Establish effective governance, assurance and reporting that demonstrates control effectiveness while driving continual improvement across the IAM estate. Lead and develop a growing IAM capability, coaching technical specialists and creating an environment where expertise and innovation can thrive. What do I need? Strong experience within cyber security, with significant expertise in Identity & Access Management gained within a complex enterprise environment. A proven track record of leading or driving IAM transformation, delivering improvements to capability, governance or operating models rather than simply supporting an already mature environment. Excellent executive stakeholder management skills, with the ability to influence senior business and technology leaders, balancing security requirements with commercial and operational priorities. Strong knowledge of modern IAM technologies and principles, including Microsoft Entra ID, identity governance, privileged access, Zero Trust and cloud identity services. Good understanding of non-human identity, including service accounts, workload identities, machine identities or related governance, with an appreciation of its growing importance within modern security architectures. Experience leading, mentoring or coaching technical professionals, or the ambition and capability to step into your first formal people leadership role. Additional information We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including: 25 days annual leave plus bank holidays + holiday buying scheme Worksave pension scheme with up to 7% employer contribution Free AA breakdown membership from Day 1 plus 50% discount for family and friends Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Company funded life assurance Diverse learning and development opportunities to support you to progress in your career Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family Plus, so much more! We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

The AA is hiring an Identity & Access Manager in London with hybrid working. You will lead the transformation of our IAM capability, shaping strategy and governance while collaborating with senior technology and business leaders to secure a complex tech landscape. You will drive identity security outcomes, develop modern capabilities, and grow a high-performing IAM team within a recognised UK brand.

The Automobile Association (The AA) is hiring a Senior Business Analyst to work across technology change initiatives, Insurance, Road Operations, Sales, Finance and B2B. You will translate business needs into actionable requirements, bridge stakeholders, product teams, architects and developers, and support both Agile and Waterfall delivery. This role supports the wider BA community, mentoring juniors, and benefits from hybrid working in Basingstoke with a competitive package.

Location: Basingstoke (hybrid working 3 office days per week) Employment Type: Permanent, full time Think the AA is just about roadside assistance? Think again. For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Data Scientist means you'll play a crucial role in our success and be part of this exciting motoring journey. Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change. This is the job Data is one of the AA's biggest opportunities, and we are investing in the tools, platforms and AI capability to use it better. As a Data Scientist, you will help us turn complex data into practical solutions that improve how we forecast demand, optimise workforce deployment and support better decisions across our roadside operation. This role is particularly focused on demand and supply forecasting, using machine learning to help ensure the right patrol capability is available in the right place at the right time. You will work on real operational challenges linked to national workforce planning, resource optimisation, customer demand, service levels and operational performance. We are looking for someone who enjoys solving complex, real-world problems with data. You may have gained experience in organisations with large field-based, mobile or nationally deployed workforces, such as logistics, delivery, utilities, transport, airlines, emergency services, mobility or roadside operations. You will bring strong analytical thinking, practical data science capability and the confidence to translate technical insight into meaningful recommendations that help the business make better operational decisions. What will I be doing? Build and deploy statistical models and machine learning solutions to support forecasting, product development, value driver analysis and operational performance. Use data mining, modelling and algorithmic approaches, including AI and LLM-enabled techniques where appropriate, to solve complex business problems. Work with data, engineering, architecture and AI Centre of Excellence colleagues to design and embed scalable algorithms into AA platforms, products and channels. Analyse trends, evaluate scenarios, assess risks and uncover insight that supports better business and customer outcomes. Explore, onboard and use relevant data sources, ensuring data is appropriate, reliable and aligned to good data governance practice. Communicate findings clearly through presentations, workshops and stakeholder conversations, translating technical insight into meaningful business recommendations. What do I need? We are looking for someone who can bring: Experience applying data science, machine learning or advanced analytics to demand forecasting, supply forecasting, workforce planning or operational optimisation. Strong capability in Python, SQL and statistical modelling, with experience building practical models that support business decision making. Experience working with complex operational data, ideally linked to mobile workforces, field operations, logistics, transport, delivery, utilities, emergency services, airlines, mobility or roadside operations. The ability to turn ambiguous operational challenges into clear analytical questions, scalable models and actionable recommendations. Strong communication skills, with the confidence to explain complex analysis clearly to technical and non-technical stakeholders. An understanding of responsible data use, data quality and governance, with exposure to Databricks, Git, Jira, ML Ops, feature stores or data pipelines being beneficial. Additional information We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including: 25 days annual leave plus bank holidays + holiday buying scheme Worksave pension scheme with up to 7% employer contribution Free AA breakdown membership from Day 1 plus 50% discount for family and friends Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Company funded life assurance Diverse learning and development opportunities to support you to progress in your career Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family Plus, so much more! We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

Location: London (hybrid working 3 office days per week) Employment Type: Permanent, full time Think the AA is just about roadside assistance? Think again. For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Data Scientist means you'll play a crucial role in our success and be part of this exciting motoring journey. Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change. This is the job Data is one of the AA's biggest opportunities, and we are investing in the tools, platforms and AI capability to use it better. As a Data Scientist, you will help us turn complex data into practical solutions that improve how we forecast demand, optimise workforce deployment and support better decisions across our roadside operation. This role is particularly focused on demand and supply forecasting, using machine learning to help ensure the right patrol capability is available in the right place at the right time. You will work on real operational challenges linked to national workforce planning, resource optimisation, customer demand, service levels and operational performance. We are looking for someone who enjoys solving complex, real-world problems with data. You may have gained experience in organisations with large field-based, mobile or nationally deployed workforces, such as logistics, delivery, utilities, transport, airlines, emergency services, mobility or roadside operations. You will bring strong analytical thinking, practical data science capability and the confidence to translate technical insight into meaningful recommendations that help the business make better operational decisions. What will I be doing? Build and deploy statistical models and machine learning solutions to support forecasting, product development, value driver analysis and operational performance. Use data mining, modelling and algorithmic approaches, including AI and LLM-enabled techniques where appropriate, to solve complex business problems. Work with data, engineering, architecture and AI Centre of Excellence colleagues to design and embed scalable algorithms into AA platforms, products and channels. Analyse trends, evaluate scenarios, assess risks and uncover insight that supports better business and customer outcomes. Explore, onboard and use relevant data sources, ensuring data is appropriate, reliable and aligned to good data governance practice. Communicate findings clearly through presentations, workshops and stakeholder conversations, translating technical insight into meaningful business recommendations. What do I need? We are looking for someone who can bring: Experience applying data science, machine learning or advanced analytics to demand forecasting, supply forecasting, workforce planning or operational optimisation. Strong capability in Python, SQL and statistical modelling, with experience building practical models that support business decision making. Experience working with complex operational data, ideally linked to mobile workforces, field operations, logistics, transport, delivery, utilities, emergency services, airlines, mobility or roadside operations. The ability to turn ambiguous operational challenges into clear analytical questions, scalable models and actionable recommendations. Strong communication skills, with the confidence to explain complex analysis clearly to technical and non-technical stakeholders. An understanding of responsible data use, data quality and governance, with exposure to Databricks, Git, Jira, ML Ops, feature stores or data pipelines being beneficial. Additional information We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including: 25 days annual leave plus bank holidays + holiday buying scheme Worksave pension scheme with up to 7% employer contribution Free AA breakdown membership from Day 1 plus 50% discount for family and friends Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Company funded life assurance Diverse learning and development opportunities to support you to progress in your career Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family Plus, so much more! We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

Location: Basingstoke (hybrid working 3 office days per week) Employment Type: Permanent, full time Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance Think the AA is just about roadside assistance? Think again. For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Senior Business Analyst means you'll play a crucial role in our success and be part of this exciting motoring journey. Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change. This is the job As a Senior Business Analyst, you will work across a varied portfolio of technology change, supporting initiatives across areas such as Insurance, Road Operations, Sales, Finance, B2B and wider Group functions. You will play a key role in understanding business needs, shaping clear and actionable requirements, and acting as the bridge between business stakeholders, product teams, architects, developers, testers and external partners. This is a role for someone who can work confidently across both digital platforms and legacy or back-end systems, bringing structure, clarity and challenge to complex change environments. You will be comfortable working with ambiguity, asking the right questions and translating detail into practical requirements that help teams deliver well across both Agile and Waterfall methodologies. You will also support the wider Business Analysis community, providing coaching, guidance and thought leadership to junior colleagues while helping drive better ways of working. Experience across insurance, financial services, payments, mobile workforce management, SAP, regulatory change or supplier led technology delivery would be beneficial but is not essential. Relevant professional qualifications such as BCS or IIBA would also be welcomed. What will I be doing? Capture, analyse and document functional and non functional requirements across a range of technology change projects and BAU initiatives. Work closely with business stakeholders, Product Owners, architects, developers, testers and suppliers to translate business needs into clear technical and delivery requirements. Analyse current and future state processes, identifying gaps, risks, dependencies and opportunities to improve customer, colleague and business outcomes. Support delivery across both Agile and Waterfall environments, ensuring requirements are understood, prioritised and delivered to the required quality. Facilitate workshops, lead requirements discussions and gain consensus across varied stakeholder groups, including senior leaders and subject matter experts. Coach and support more junior Business Analysts, sharing best practice and contributing to the ongoing development of the BA community. What do I need? Significant Business Analysis experience gained within a corporate or complex enterprise environment. Experience working across both digital products and legacy or back end systems, with the ability to bridge business and technical conversations. Strong understanding of the software development lifecycle, with practical experience of both Agile and Waterfall delivery methodologies. Proven experience capturing, analysing and documenting requirements, including process mapping, data modelling and non functional requirements. Excellent stakeholder management and communication skills, with the confidence to challenge constructively and influence decisions. A pragmatic, analytical and delivery focused approach, with the ability to manage multiple priorities and work effectively across complex change portfolios. Additional information We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including: 25 days annual leave plus bank holidays + holiday buying scheme Worksave pension scheme with up to 7% employer contribution Free AA breakdown membership from Day 1 plus 50% discount for family and friends Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Company funded life assurance Diverse learning and development opportunities to support you to progress in your career Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family Plus, so much more! We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

Location: London (hybrid working 3 office days per week) Employment Type: Permanent, full time Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance Think the AA is just about roadside assistance? Think again. For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Technology Delivery Lead means you'll play a crucial role in our success and be part of this exciting motoring journey. Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change. This is the job At The AA, we are accelerating an ambitious technology agenda that will help us deliver simpler, more connected experiences for our customers and colleagues. As our Technology Delivery Lead, you will take a leading role in delivering complex, high-profile programmes that span multiple technology areas and support some of our most important strategic priorities. This is a highly visible role combining hands on programme leadership with Agile coaching, governance and delivery excellence. You will bring structure, clarity and momentum to complex initiatives, helping multidisciplinary teams navigate ambiguity, manage dependencies and maintain a clear focus on customer and business outcomes. Working closely with senior leaders across Technology, Product and the wider business, you will strengthen how we deliver at scale. You will champion modern delivery practices, build Agile capability and help create an environment where teams are empowered, accountable and continually looking for better ways to deliver. What will I be doing? Lead the end-to-end delivery of large scale, customer focused technology programmes, establishing clear plans, governance, reporting and measures of success Manage complex risks, dependencies, priorities and delivery challenges across multiple teams, technology domains and external partners Champion Agile principles and modern delivery practices, providing coaching, facilitation and practical support to teams and leaders Partner with senior Technology, Product and Business stakeholders to align delivery approaches, resolve blockers and maintain focus on strategic outcomes Mobilise multidisciplinary teams around critical priorities, creating clarity, accountability and momentum in fast moving and evolving environments Drive continuous improvement across delivery standards, governance, predictability and organisational capability What do I need? Strong experience leading large-scale technology or transformation programmes that have delivered measurable customer and business outcomes Deep knowledge of Agile delivery principles, with experience applying, coaching or embedding Agile ways of working across multiple teams Experience delivering complex programmes within financial services, another regulated sector or an environment with comparable governance and risk requirements Broad technology delivery experience across multiple domains, such as digital products, platforms, cloud, data, infrastructure, applications or customer engagement technologies Highly developed stakeholder management and influencing skills, with the credibility to engage senior leaders, challenge constructively and support effective decision making The ability to bring structure and direction to ambiguity, with strong programme governance, problem solving, communication and facilitation capabilities Additional experience that would be valuable Experience leading or developing others would be beneficial, alongside exposure to mobile applications, platform modernisation, cloud, contact centre technology or conversational AI. We welcome applications from people with strong technology delivery leadership, a customer focused mindset and the ability to deliver effectively at scale. Additional information We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including: 25 days annual leave plus bank holidays + holiday buying scheme Worksave pension scheme with up to 7% employer contribution Free AA breakdown membership from Day 1 plus 50% discount for family and friends Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Company funded life assurance Diverse learning and development opportunities to support you to progress in your career Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family Plus, so much more! We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

The AA is seeking a Technology Delivery Lead in London to drive large-scale technology programmes end-to-end. You will establish clear plans, governance and success measures, while coaching teams in modern delivery practices and facilitating senior-level collaboration. You will partner with Technology, Product and Business leaders to resolve blockers, manage risk and deliver customer-focused outcomes in a hybrid working environment.

Location: London (hybrid working 3 office days per week) Employment Type: Permanent, full time Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance Think the AA is just about roadside assistance? Think again. For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Head of Product - Mobile App means you'll play a crucial role in our success and be part of this exciting motoring journey. Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change. This is the job The AA App is rapidly becoming the digital front door to the AA. It is evolving from a traditional servicing channel into a strategic growth platform, helping millions of customers engage with us more frequently, access more of our services and enjoy simpler, smarter driving experiences. We are looking for an accomplished digital product leader to define the next chapter of this flagship consumer product to join us as a Head of Product - Mobile App. You will own the strategy, roadmap and commercial performance of the AA App, leading multidisciplinary teams to deliver customer experiences that increase engagement, retention, revenue and advocacy. This is a high-profile leadership role requiring strategic thinking, strong commercial judgement and exceptional stakeholder influence. You will shape long term direction while remaining close enough to delivery to remove barriers, make informed trade-offs and help teams turn ambition into measurable outcomes. What will I be doing? Define and deliver the long-term product vision, strategy and roadmap for the AA App, positioning it as a key platform for customer engagement and sustainable growth. Lead, coach and develop multidisciplinary teams across Product, Design, Content, Business Analysis and Engineering, creating clarity, accountability and an environment where people can thrive. Deliver measurable customer and commercial outcomes by increasing adoption, engagement, retention and revenue through insight-led product development and experimentation. Build trusted partnerships across Digital, Engineering, Marketing, Trading and the AA's wider businesses, influencing senior leaders and aligning stakeholders around shared priorities and outcomes. Use customer insight, analytics and performance data to set meaningful product measures, prioritise investment and continuously improve digital journeys. Champion modern product practices, agile delivery and emerging technologies, balancing strategic leadership with a practical willingness to support teams and unblock delivery. What do I need? Significant leadership experience within digital product management, including responsibility for building, developing and leading high performing teams. Strong experience owning and growing customer facing B2C digital products, with a clear understanding of customer needs, user-centred design and commercial performance. A successful track record of defining product strategy and translating it into prioritised roadmaps, investment cases and measurable customer and business outcomes. Exceptional communication, influencing and stakeholder management skills, with the credibility to challenge constructively, create alignment and act as a trusted partner to senior leaders. The ability to think strategically while remaining close to execution, making effective trade-offs, resolving ambiguity and supporting teams to deliver at pace. Strong knowledge of agile product development, discovery, experimentation and data-led decision making within complex, multidisciplinary environments. Additional experience that would be valuable Experience leading native mobile app products would be particularly valuable, although broader B2C digital product experience is equally relevant. Exposure to insurance, financial services, banking or another regulated environment would also be beneficial. Additional information We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including: 25 days annual leave plus bank holidays + holiday buying scheme Worksave pension scheme with up to 7% employer contribution Free AA breakdown membership from Day 1 plus 50% discount for family and friends Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Company funded life assurance Diverse learning and development opportunities to support you to progress in your career Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family Plus, so much more! We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

Location: London (hybrid working 3 office days per week) with regular travel to our Basingstoke HQ Employment Type: Permanent, full time Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance Think the AA is just about roadside assistance? Think again. For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Data Governance Manager means you'll play a crucial role in our success and be part of this exciting motoring journey. Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change. This is the job This is a great opportunity for someone who wants to make a visible impact in a business where data is central to decision making, customer outcomes, risk management and operational performance. You'll help lead the rollout and maturity of our Data Governance Framework, working closely with business stakeholders, data teams, privacy, information security and risk colleagues to improve the quality, transparency and value of our core data assets. You'll be joining a small, collaborative Data Governance team, so this role will suit someone who is comfortable operating at both strategic and hands-on levels. You'll lead governance activity, manage priorities, support the development of standards and processes, and act as a trusted point of escalation for data governance, data quality and data protection matters. You'll work with the Head of Data Governance and Management to continue the rollout and evolution of The AA's Data Governance Framework, including associated tools, processes and maturity roadmap. The role is responsible for improving transparency and quality across governed data, including definitions, ownership, lineage, RACI, quality scoring and business cases for fixing data quality issues at source. What will I be doing? Lead the rollout and ongoing maturity of The AA's Data Governance Framework, including associated tools, processes and roadmap. Work with business stakeholders and Data Team colleagues to define, capture and publish data definitions, KPI definitions, ownership, RACI, lineage and data quality measures. Drive improvements in the quality, transparency and value of core data assets, including identifying business cases to resolve data quality issues at source. Manage data governance forums, stakeholder meetings and change requests, ensuring priorities are clear and actions are delivered. Partner with Data Privacy, Information Security, Risk and Compliance teams to ensure governance activity supports regulatory, security and internal control requirements. Lead, coach and support the Data Governance team, while deputising for the Head of Data Governance and Management when required. What do I need? Strong practical experience in data governance, either in a senior governance role or with the capability to step into a first leadership position. Hands-on experience with Microsoft Purview or a similar data governance tool, including business glossary or catalogue, lineage and data quality. Solid understanding of data concepts such as data warehousing, business intelligence, analytics, data ownership, data definitions, lineage, quality and retention. Working knowledge of regulations and governance requirements relating to data held by financial services organisations. Excellent stakeholder management and communication skills, with the ability to chair forums, influence senior stakeholders and explain complex data topics clearly. Strong planning, problem-solving and delivery skills, with experience coaching, mentoring or managing others. Additional information We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including: 25 days annual leave plus bank holidays + holiday buying scheme Worksave pension scheme with up to 7% employer contribution Free AA breakdown membership from Day 1 plus 50% discount for family and friends Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Company funded life assurance Diverse learning and development opportunities to support you to progress in your career Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family Plus, so much more! We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.