Job Title: Business Development Executive (Outbound Appointment Setter) Location: Bridgend, South Wales (office-based role) Salary: 30,000 per annum with performance-based OTE of 39,600 Job Type: Full time, Permanent Working Hours: Monday to Friday - 8:30am to 5.00pm Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are seeking a proactive and results-oriented Business Development Executive to join our team. Your primary role will be to generate new business opportunities through outbound appointment setting. You will play a crucial part in driving growth and success for Flotek Group by setting high-quality appointments for our field sales team. Responsibilities: Outbound Appointment Setting: Conduct outbound calls to potential clients to set appointments for the field sales team Lead Generation: Identify and qualify new business opportunities through outbound calling outreach Relationship Building: Develop and maintain relationships with leads, ensuring they are well-informed and engaged Data Management: Maintain accurate records of all activities using the outbound sales CRM Prospecting: Listening and understanding business owners, uncovering pain points, supplier information and expiry dates of IT and telecoms contracts to build pipeline and future opportunities. Outbound Appointment Setting: Conduct outbound calls to potential clients to set appointments for the field sales team What we're looking for: Proven experience in a business development or sales role Excellent communication and interpersonal abilities Ability to analyse data and identify trends and pain points Experience in the IT and Communication sector is a plus Proficiency in CRM software and other sales tools Benefits: Competitive salary of 30,000 with performance-based OTE of 39,600 Uncapped Commission EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Sales Advisor, Sales, External Sales, Sales Person, Senior Business Development, B2B, Sales Development, B2B Sales Executive, Direct Sales, Account Manager, Internal Sales Person, New Business Executive may also be considered for this role.
21/01/2026
Full time
Job Title: Business Development Executive (Outbound Appointment Setter) Location: Bridgend, South Wales (office-based role) Salary: 30,000 per annum with performance-based OTE of 39,600 Job Type: Full time, Permanent Working Hours: Monday to Friday - 8:30am to 5.00pm Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are seeking a proactive and results-oriented Business Development Executive to join our team. Your primary role will be to generate new business opportunities through outbound appointment setting. You will play a crucial part in driving growth and success for Flotek Group by setting high-quality appointments for our field sales team. Responsibilities: Outbound Appointment Setting: Conduct outbound calls to potential clients to set appointments for the field sales team Lead Generation: Identify and qualify new business opportunities through outbound calling outreach Relationship Building: Develop and maintain relationships with leads, ensuring they are well-informed and engaged Data Management: Maintain accurate records of all activities using the outbound sales CRM Prospecting: Listening and understanding business owners, uncovering pain points, supplier information and expiry dates of IT and telecoms contracts to build pipeline and future opportunities. Outbound Appointment Setting: Conduct outbound calls to potential clients to set appointments for the field sales team What we're looking for: Proven experience in a business development or sales role Excellent communication and interpersonal abilities Ability to analyse data and identify trends and pain points Experience in the IT and Communication sector is a plus Proficiency in CRM software and other sales tools Benefits: Competitive salary of 30,000 with performance-based OTE of 39,600 Uncapped Commission EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Sales Advisor, Sales, External Sales, Sales Person, Senior Business Development, B2B, Sales Development, B2B Sales Executive, Direct Sales, Account Manager, Internal Sales Person, New Business Executive may also be considered for this role.
Job Title: Senior IT Delivery Engineer Location: St Asaph (travel is expected as part of this role) Salary: 35k - 40k Per Annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As a Senior IT Delivery Engineer within Flotek, you will lead the technical delivery of IT solutions and services to our partner base. You'll be responsible for ensuring high-quality implementation of Office 365 environments and cloud migrations, optimisation of security services, infrastructure, cloud, and end-user technologies. This role demands strong technical expertise, partner-facing professionalism, and the ability to manage priorities. Responsibilities Reporting to the IT Delivery Manager Stay updated on industry trends and Flotek technologies Scoping of complex projects including resources, timelines and budgets Setup and installation of new Microsoft server environments, locally and within data centre environments Full implementation of Premise based server to cloud technology migrations, specifically Microsoft 365 Installation of advanced firewall technologies inc security features & change requests Design and Implementation of internal network infrastructures Responsible for giving world-class service at all times Responsible for delivering your IT projects on time and within budget Responsible for communicating with partners and internal project managers. Hands-on technical troubleshooting, resolution of incidents and change requests. Creating and maintaining detailed project documentation, including technical specifications and user guides. Provide direction on technical faults where a technical escalation is required from internal IT Helpdesk Deliver product training to end users as well as internally. Mentor and support the growth of aspiring IT delivery engineers. What we're looking for: A positive attitude with a can do approach to everything! Excellent communication skills Great telephone manner Previous experience in an IT Service or senior IT Delivery role in an MSP environment Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products Experience with server environments (DCs, AD, DHCP, DNS) Experience with Sharepoint migration and management Experienced in advanced firewalls with security technologies Experience of Email migrations (Cloud to Cloud, On Prem to cloud) Experience in using IT Service Management software Be user-focused and understand and identify user needs Knowledge of managed Security technologies An understanding of network technologies (LAN, WAN, Wi-Fi) Excellent organisational skills and the ability to prioritise work effectively Excellent external partner liaison skills Ability to prioritise personal workload Full UK Driving Licence Benefits: Salary dependent on experience within range of 35,000 - 40,000 per annum EMI Share Equity Scheme - own a slice of the "Purple Pie" Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional development and career progression Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already have the right to live and work in the UK to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: IT, IT Helpdesk, Senior IT Support Engineer, Helpdesk, Senior IT Support Technician, IT Project Manager, Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, Technical Support Engineer, Network Engineer may also be considered for this role.
16/01/2026
Full time
Job Title: Senior IT Delivery Engineer Location: St Asaph (travel is expected as part of this role) Salary: 35k - 40k Per Annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As a Senior IT Delivery Engineer within Flotek, you will lead the technical delivery of IT solutions and services to our partner base. You'll be responsible for ensuring high-quality implementation of Office 365 environments and cloud migrations, optimisation of security services, infrastructure, cloud, and end-user technologies. This role demands strong technical expertise, partner-facing professionalism, and the ability to manage priorities. Responsibilities Reporting to the IT Delivery Manager Stay updated on industry trends and Flotek technologies Scoping of complex projects including resources, timelines and budgets Setup and installation of new Microsoft server environments, locally and within data centre environments Full implementation of Premise based server to cloud technology migrations, specifically Microsoft 365 Installation of advanced firewall technologies inc security features & change requests Design and Implementation of internal network infrastructures Responsible for giving world-class service at all times Responsible for delivering your IT projects on time and within budget Responsible for communicating with partners and internal project managers. Hands-on technical troubleshooting, resolution of incidents and change requests. Creating and maintaining detailed project documentation, including technical specifications and user guides. Provide direction on technical faults where a technical escalation is required from internal IT Helpdesk Deliver product training to end users as well as internally. Mentor and support the growth of aspiring IT delivery engineers. What we're looking for: A positive attitude with a can do approach to everything! Excellent communication skills Great telephone manner Previous experience in an IT Service or senior IT Delivery role in an MSP environment Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products Experience with server environments (DCs, AD, DHCP, DNS) Experience with Sharepoint migration and management Experienced in advanced firewalls with security technologies Experience of Email migrations (Cloud to Cloud, On Prem to cloud) Experience in using IT Service Management software Be user-focused and understand and identify user needs Knowledge of managed Security technologies An understanding of network technologies (LAN, WAN, Wi-Fi) Excellent organisational skills and the ability to prioritise work effectively Excellent external partner liaison skills Ability to prioritise personal workload Full UK Driving Licence Benefits: Salary dependent on experience within range of 35,000 - 40,000 per annum EMI Share Equity Scheme - own a slice of the "Purple Pie" Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional development and career progression Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already have the right to live and work in the UK to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: IT, IT Helpdesk, Senior IT Support Engineer, Helpdesk, Senior IT Support Technician, IT Project Manager, Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, Technical Support Engineer, Network Engineer may also be considered for this role.
Job Title : Operations Director Location: Bridgend, South Wales Salary: 50,000 - 65,000 per annum Job Type: Full Time, Permanent Working Hours : Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. The role: As Operations Director you will be responsible for the overall leadership, performance and operational success of Flotek Group. You will be expected to come up with an operational strategy as we continue to scale the business, which will include setting clear objectives and KPIs across the teams. The role will also include implementing the wider Boards' strategy and to provide leadership to the senior management team ensuring that business objectives align with opportunities, financial goals, and operational efficiency. Additionally, the Operations Director will lead and coordinate all operational functions to ensure reliable, safe, and efficient delivery of managed services. This role oversees day-to-day operations across technical service, project management, the operations team which looks after fleet management, health & safety, facilities/building maintenance, and people and culture. Responsibilities: Operations: Overall responsibility for the operations and projects departments. Be the point of escalation should the need arise. Ensure effective collaboration across Service Desk, Engineering, Projects, and Sales. Workforce planning - working with the department heads to understand recruitment drivers and needs. Business process improvement and continuous seeking ways to improve quality and efficiencies - in particular supporting our evolution into an AI-enabled MSP 121's and coaching - working with the operational and service heads to ensure their business objectives are being met. Providing coaching, guidance and assistance where necessary. Systems & Processes: Continuously look at operational efficiencies and look at ways to continuously improve workflows, processes and systems - making increased use of existing tools and evaluating new tools to enhance our service and internal processes Facilitate working parties to look at our model of "simplify, standardise, automate and amplify" Implement and continue operational standards such as ISO9001, ISO14001 and ISO27001 Responsible for change management of our internal CRM/PSA, and implementing/training impacted teams Integrations & Reporting: Drive, manage and coordinate integration tasks from acquired businesses - facilitating systems and process integration into the group post-acquisition and liaising with all stakeholders. Drive structured reporting functions across the group - Power BI reports - scoping new reports, working with department managers on best ways to display information, working with the developer to create the reports, testing reports to support our objective to have 'Beautiful Data' integrated across our business. Provide executive reports on operational departments. Corporate & Compliance Manage the team that looks after vehicle fleet, facilities, and H&S across multiple sites and review better ways of working. Own operational budgets such as vehicles and buildings. Maintain and oversee operational risk management, including privacy, GDPR and data protection, working closely with relevant functional leads. Ensure operational activities comply with regulatory, contractual and certification requirements, and support the wider governance framework. Act as the senior H&S accountable owner-maintain policies, risk assessments and ensure our H&S audits are completed each year. What we're looking for: Previous Operational leadership experience Previous work at Board level or equivalent Preferred experience in an IT Managed Service Provider or a technology led business Ability to manage people effectively and get the best out of others Proven track record on process improvements and operational effectiveness Benefits: Competitive salary of 50-65k (experience depending). Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie" Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional growth and development. Collaborative and supportive work environment. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Candidates with the experience or relevant job titles of Director of Operations, IT Operations Manager, IT Operations Management, IT Director, Operations Director, Senior Operations Director may also be considered for this role.
07/01/2026
Full time
Job Title : Operations Director Location: Bridgend, South Wales Salary: 50,000 - 65,000 per annum Job Type: Full Time, Permanent Working Hours : Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. The role: As Operations Director you will be responsible for the overall leadership, performance and operational success of Flotek Group. You will be expected to come up with an operational strategy as we continue to scale the business, which will include setting clear objectives and KPIs across the teams. The role will also include implementing the wider Boards' strategy and to provide leadership to the senior management team ensuring that business objectives align with opportunities, financial goals, and operational efficiency. Additionally, the Operations Director will lead and coordinate all operational functions to ensure reliable, safe, and efficient delivery of managed services. This role oversees day-to-day operations across technical service, project management, the operations team which looks after fleet management, health & safety, facilities/building maintenance, and people and culture. Responsibilities: Operations: Overall responsibility for the operations and projects departments. Be the point of escalation should the need arise. Ensure effective collaboration across Service Desk, Engineering, Projects, and Sales. Workforce planning - working with the department heads to understand recruitment drivers and needs. Business process improvement and continuous seeking ways to improve quality and efficiencies - in particular supporting our evolution into an AI-enabled MSP 121's and coaching - working with the operational and service heads to ensure their business objectives are being met. Providing coaching, guidance and assistance where necessary. Systems & Processes: Continuously look at operational efficiencies and look at ways to continuously improve workflows, processes and systems - making increased use of existing tools and evaluating new tools to enhance our service and internal processes Facilitate working parties to look at our model of "simplify, standardise, automate and amplify" Implement and continue operational standards such as ISO9001, ISO14001 and ISO27001 Responsible for change management of our internal CRM/PSA, and implementing/training impacted teams Integrations & Reporting: Drive, manage and coordinate integration tasks from acquired businesses - facilitating systems and process integration into the group post-acquisition and liaising with all stakeholders. Drive structured reporting functions across the group - Power BI reports - scoping new reports, working with department managers on best ways to display information, working with the developer to create the reports, testing reports to support our objective to have 'Beautiful Data' integrated across our business. Provide executive reports on operational departments. Corporate & Compliance Manage the team that looks after vehicle fleet, facilities, and H&S across multiple sites and review better ways of working. Own operational budgets such as vehicles and buildings. Maintain and oversee operational risk management, including privacy, GDPR and data protection, working closely with relevant functional leads. Ensure operational activities comply with regulatory, contractual and certification requirements, and support the wider governance framework. Act as the senior H&S accountable owner-maintain policies, risk assessments and ensure our H&S audits are completed each year. What we're looking for: Previous Operational leadership experience Previous work at Board level or equivalent Preferred experience in an IT Managed Service Provider or a technology led business Ability to manage people effectively and get the best out of others Proven track record on process improvements and operational effectiveness Benefits: Competitive salary of 50-65k (experience depending). Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie" Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional growth and development. Collaborative and supportive work environment. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Candidates with the experience or relevant job titles of Director of Operations, IT Operations Manager, IT Operations Management, IT Director, Operations Director, Senior Operations Director may also be considered for this role.
