Flotek

Job Title: IT Delivery Engineering Manager Location: Bridgend, South Wales Salary: 40,000 - 50,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As an IT Delivery Manager within Flotek, you will lead a team of IT delivery team leaders and delivery engineers. You will be responsible for ensuring the team are delivering the high-quality implementation of Office 365 environments and cloud migrations, optimisation of security services, infrastructure, cloud, and end-user technologies. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Responsibilities Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles. Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations. Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommending technology solutions that align with their objectives. Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team. Work closely with our IT Project managers to ensure projects are delivered on time and on budget. Work alongside the IT delivery engineers to deliver IT projects. (Typical projects include Email migrations, Firewall installations, Email Threat Protection implementation), Create documentation and knowledge base articles to assist users in resolving common issue. Provide excellent customer service by communicating effectively and professionally with end-users. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. Setting KPI and metrics to monitor team performance and be able to present these to the Group IT Director. What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products Experience of Email migrations (Cloud to Cloud, On Prem to cloud) Solid experience in customer service (excellent verbal and written communication skills required) Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader Ability to prioritise personal and team workload Holds a Full UK valid driving license Benefits: Salary dependent on experience within range of 40,000 - 50,000 Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional development and career progression Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: IT Service Manager, IT Manager, IT Team Leader, IT Engineer Manager, IT Systems Engineer, IT Director, Technical Project Lead, IT Technical Manager, IT Project Manager, Technical Director, Technical Services Lead, MSP, IT Team Manager may also be considered for this role.

Job Title: Managed Print Manager Location: St Asaph, Wales (Potential to consider other South Wales Locations) Salary: 35,000 - 45,000 per annum Job Type: Full time, Permanent Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We're looking for an experienced Managed Print Manager to oversee service and delivery to a growing portfolio of partners. We will focus our search on finding someone who is technically capable, to deal with escalations, can successfully lead a close-knit team of a Core Control and service Engineers and provide accurate and timely reporting for the Board of Directors. The successful candidate will be required to travel to partner sites across the UK so must be willing to travel on a frequent basis. Responsibilities: Ensure effective deployment and adherence to service levels. Develop and publish service performance metrics, highlighting opportunities for improvement. Conduct regular partner reviews, ensuring accurate reporting and action tracking. Manage incidents effectively, including communication and resource coordination. Develop and implement new processes to enhance service delivery and partner satisfaction. Team Leadership and Development Identify skills gaps within the team and implement training initiatives to address these. Conduct performance reviews, 1:1s, and manage disciplinary processes as needed. Maintain a robust knowledge base for service delivery, ensuring the team has access to up-to-date information and resources. Operational efficiency. Manage stock levels, including toner deliveries, warranties, and returns, ensuring efficient use of resources. Collaborate with the Head of Finance to report on P&L and ensure profitability of the MPS operations. Ensure compliance with company standards, service agreements, and regulatory requirements. Collaborate with other departments to ensure seamless service delivery and partner satisfaction. Foster positive relationships with partners, suppliers, and internal stakeholders, acting as the primary point of contact for all MPS-related matters. Represent Flotek in discussions with external partners to ensure that all managed print activities align with partner expectations and company standards. What we're looking for: An exceptional people manager. Strong interpersonal skills. Excellent problem-solving capabilities. Proactive mindset. Adaptable approach. Experienced in working with Vantage CRM is highly advantageous. Experienced with Konica Minolta and Lexmark printers. Knowledge of Networks (IP Ranges, subnets & static IP's). Experience with PaperCut installations and support is highly desirable however we are happy to provide training if necessary. Benefits: Competitive salary of 35,000 - 45,000 (experience depending). Company vehicle. Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available. Opportunities for professional growth and development. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: Print Manager, Production Print Manage, Parercut Installations, Managed Print Services Executive, MPS Manager, may also be considered for this role.

Job Title: Business Development Executive (Outbound Appointment Setter) Location: Bridgend, South Wales (office-based role) Salary: 30,000 per annum with performance-based OTE of 39,600 Job Type: Full time, Permanent Working Hours: Monday to Friday - 8:30am to 5.00pm Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are seeking a proactive and results-oriented Business Development Executive to join our team. Your primary role will be to generate new business opportunities through outbound appointment setting. You will play a crucial part in driving growth and success for Flotek Group by setting high-quality appointments for our field sales team. Responsibilities: Outbound Appointment Setting: Conduct outbound calls to potential clients to set appointments for the field sales team Lead Generation: Identify and qualify new business opportunities through outbound calling outreach Relationship Building: Develop and maintain relationships with leads, ensuring they are well-informed and engaged Data Management: Maintain accurate records of all activities using the outbound sales CRM Prospecting: Listening and understanding business owners, uncovering pain points, supplier information and expiry dates of IT and telecoms contracts to build pipeline and future opportunities. What we're looking for: Proven experience in a business development or sales role Excellent communication and interpersonal abilities Ability to analyse data and identify trends and pain points Experience in the IT and Communication sector is a plus Proficiency in CRM software and other sales tools Benefits: Competitive salary of 30,000 with performance-based OTE of 39,600 Uncapped Commission EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Sales Advisor, Sales, External Sales, Sales Person, Senior Business Development, B2B, Sales Development, B2B Sales Executive, Direct Sales, Account Manager, Internal Sales Person, New Business Executive may also be considered for this role.