IT Support Engineer Location: London (onsite five days a week) Salary: £28,000-£40,000 About the Role We are looking for a talented and motivated IT Support Engineer who is passionate about technology and enjoys helping people solve problems. You will be the go to person for a variety of clients, delivering both remote and on-site support while ensuring every interaction leaves a positive impression.As the IT Support Engineer , one day you could be resolving a complex networking issue and the next you might be setting up a new cloud environment or assisting with infrastructure improvements that keep businesses running smoothly. You will work as part of a close and supportive team that values collaboration, technical excellence and genuine customer care.Technical Requirements for the IT Support Engineer: The ideal IT Support Engineer will have hands-on experience and confidence working with the following technologies and concepts: Office 365 administration and support Veeam for backup and disaster recovery Strong understanding of network troubleshooting including connectivity, Pings, firewalls, DNS, DHCP and TCP IP VMware virtualisation technologies Experience supporting both Windows and macOS environments What You Will Be Doing as an IT Support Engineer: Take full ownership of technical issues from start to finish, ensuring clients feel supported throughout the process. Troubleshoot and resolve complex technical challenges across a wide range of systems, platforms and networks. Carry out occasional on-site visits to client locations across London to provide hands on support when required. Communicate clearly with clients, providing regular updates and setting realistic expectations. Manage your workload effectively, balancing multiple priorities while maintaining high standards. Record all time, notes and updates accurately to maintain transparency and clear reporting. Look for ways to improve services, processes and solutions while adding value for clients wherever possible. What We Are Looking for in an IT Support Engineer A strong background in IT support and service delivery, ideally within a managed service provider or similar environment. Excellent communication skills and the ability to explain technical concepts clearly to all audiences. A proactive and solution-focused mindset with a genuine desire to help clients. Solid technical understanding across infrastructure, networking, cloud services and cybersecurity. Strong organisational skills with the ability to manage multiple tasks without compromising quality. A collaborative approach and willingness to share knowledge with others. If you're interested in find out more about this IT Support Engineer position then please apply!
24/10/2025
Full time
IT Support Engineer Location: London (onsite five days a week) Salary: £28,000-£40,000 About the Role We are looking for a talented and motivated IT Support Engineer who is passionate about technology and enjoys helping people solve problems. You will be the go to person for a variety of clients, delivering both remote and on-site support while ensuring every interaction leaves a positive impression.As the IT Support Engineer , one day you could be resolving a complex networking issue and the next you might be setting up a new cloud environment or assisting with infrastructure improvements that keep businesses running smoothly. You will work as part of a close and supportive team that values collaboration, technical excellence and genuine customer care.Technical Requirements for the IT Support Engineer: The ideal IT Support Engineer will have hands-on experience and confidence working with the following technologies and concepts: Office 365 administration and support Veeam for backup and disaster recovery Strong understanding of network troubleshooting including connectivity, Pings, firewalls, DNS, DHCP and TCP IP VMware virtualisation technologies Experience supporting both Windows and macOS environments What You Will Be Doing as an IT Support Engineer: Take full ownership of technical issues from start to finish, ensuring clients feel supported throughout the process. Troubleshoot and resolve complex technical challenges across a wide range of systems, platforms and networks. Carry out occasional on-site visits to client locations across London to provide hands on support when required. Communicate clearly with clients, providing regular updates and setting realistic expectations. Manage your workload effectively, balancing multiple priorities while maintaining high standards. Record all time, notes and updates accurately to maintain transparency and clear reporting. Look for ways to improve services, processes and solutions while adding value for clients wherever possible. What We Are Looking for in an IT Support Engineer A strong background in IT support and service delivery, ideally within a managed service provider or similar environment. Excellent communication skills and the ability to explain technical concepts clearly to all audiences. A proactive and solution-focused mindset with a genuine desire to help clients. Solid technical understanding across infrastructure, networking, cloud services and cybersecurity. Strong organisational skills with the ability to manage multiple tasks without compromising quality. A collaborative approach and willingness to share knowledge with others. If you're interested in find out more about this IT Support Engineer position then please apply!
IT Engineer Buckinghamshire Up to £30,000 DOE A growing Managed Service Provider (MSP) with a strong reputation in the education sector is looking for a skilled and service-driven IT Engineer to support a group of schools in the Buckinghamshire area. This is a fantastic opportunity to use your technical expertise to directly support schools and enhance their ICT capabilities. As this role involves travel between multiple school sites, a full UK driving licence is essential. As the IT Engineer , you will take ownership of day-to-day ICT operations across your allocated schools, ensuring systems run smoothly while advising on ways to enhance teaching and learning through better use of technology. You'll also act as a bridge between the schools and the wider MSP team, helping each site stay informed of available support and services.Key Requirements for IT Engineer include: Minimum of 2 years' experience in an ICT Technician or 2nd Line Support role Experience within the education sector is advantageous, though not essential Proficient in supporting and maintaining Microsoft Office 365 and other common user applications Strong working knowledge of IT hardware, networking, and peripheral equipment Ability to explain complex technical concepts in simple terms to non-technical users Self-motivated with excellent customer service and time management skills A full, clean UK driving licence Responsibilities for the IT Engineer include: Diagnosing and resolving technical issues to ensure the smooth running of IT systems in schools Installing and supporting hardware and software across multiple devices and platforms Maintaining and improving ICT infrastructure across desktop computers, iPads, printers and classroom AV equipment Communicating effectively with school staff and internal technical teams Identifying and implementing proactive solutions to improve IT service delivery This is a full-time role within a forward-thinking team where your work will make a direct impact in supporting education through reliable and innovative ICT solutions. The successful candidate will be required to undergo enhanced DBS and safeguarding checks.If you're interested in finding out more about this exciting IT Engineer opportunity then please apply!
03/10/2025
Full time
IT Engineer Buckinghamshire Up to £30,000 DOE A growing Managed Service Provider (MSP) with a strong reputation in the education sector is looking for a skilled and service-driven IT Engineer to support a group of schools in the Buckinghamshire area. This is a fantastic opportunity to use your technical expertise to directly support schools and enhance their ICT capabilities. As this role involves travel between multiple school sites, a full UK driving licence is essential. As the IT Engineer , you will take ownership of day-to-day ICT operations across your allocated schools, ensuring systems run smoothly while advising on ways to enhance teaching and learning through better use of technology. You'll also act as a bridge between the schools and the wider MSP team, helping each site stay informed of available support and services.Key Requirements for IT Engineer include: Minimum of 2 years' experience in an ICT Technician or 2nd Line Support role Experience within the education sector is advantageous, though not essential Proficient in supporting and maintaining Microsoft Office 365 and other common user applications Strong working knowledge of IT hardware, networking, and peripheral equipment Ability to explain complex technical concepts in simple terms to non-technical users Self-motivated with excellent customer service and time management skills A full, clean UK driving licence Responsibilities for the IT Engineer include: Diagnosing and resolving technical issues to ensure the smooth running of IT systems in schools Installing and supporting hardware and software across multiple devices and platforms Maintaining and improving ICT infrastructure across desktop computers, iPads, printers and classroom AV equipment Communicating effectively with school staff and internal technical teams Identifying and implementing proactive solutions to improve IT service delivery This is a full-time role within a forward-thinking team where your work will make a direct impact in supporting education through reliable and innovative ICT solutions. The successful candidate will be required to undergo enhanced DBS and safeguarding checks.If you're interested in finding out more about this exciting IT Engineer opportunity then please apply!
Jobs - Frequently Asked Questions
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