iamproperty & iamsold

What can we offer you? Private Counselling with a weekly confidential helpline available £150 Wellbeing Allowance per year Working elsewhere policy (4 weeks per year) Buy and sell annual leave scheme (upto 3 days per year) What will you be doing as a Applications Engineer As an Applications Engineer, you will play a key role in the administration, configuration and continuous improvement of enterprise SaaS platforms and shared business applications used across the Group. Working closely with business stakeholders, technology teams and third-party suppliers, you'll ensure critical systems remain secure, efficient and aligned to operational requirements, while helping to drive automation, standardisation and platform optimisation. Administering, configuring and maintaining enterprise SaaS platforms and shared business applications across the Group. Supporting and enhancing platforms including Zendesk, Jira, Confluence, GitHub, Salesforce, Microsoft SharePoint, Power Platform, Copilot, NICE CXone and other business-critical systems. Configuring workflows, automations, forms, templates and application settings to support business processes. Assisting with scripting, integrations and automation activities across enterprise applications. Coordinating application releases, updates and configuration changes with internal teams and third-party suppliers. Monitoring platform performance and supporting the investigation and resolution of application issues. Producing and maintaining system documentation, knowledge articles, operational procedures and configuration records. Supporting reporting, analytics and insight activities to improve platform effectiveness and user experience. Working with stakeholders to understand business requirements and identify opportunities for system improvements. Supporting governance, compliance, audit and operational control activities across the application estate. What we're looking for: Experience administering enterprise SaaS platforms or shared business applications within a technology or operational environment. Experience configuring workflows, automations and platform administration settings. Strong organisational skills with the ability to manage multiple priorities and operational activities. Excellent documentation skills and attention to detail. Strong analytical and problem-solving abilities with a focus on continuous improvement. Experience working collaboratively with business stakeholders, technology teams and third-party suppliers. Good understanding of governance, controls and standardisation within enterprise application environments. Strong communication and stakeholder management skills. Experience supporting process improvement and platform optimisation initiatives. Basic coding or scripting experience, such as Python, PowerShell, Node.js or working with REST APIs. Experience supporting platforms such as Salesforce, Jira, Confluence, Zendesk, NICE CXone, GitHub, Microsoft SharePoint, Microsoft Power Platform or similar enterprise SaaS applications. Exposure to reporting, dashboards, analytics or operational insight tools. Experience with automation technologies such as Zapier or similar platforms. Understanding of software licensing management and supplier relationships. Experience supporting audit, compliance or security-related activities. Familiarity with Agile, product-led or modern technology delivery environments. Knowledge of ITSM principles, service management frameworks and application governance best practice. We encourage people of all backgrounds, identities and abilities to apply. We are committed to creating an accessible and inclusive experience for all candidates -if you need any reasonable adjustments to support your application or interview process, just let us know how we can help! Applications Engineer Newcastle upon Tyne, Tyne and Wear, United Kingdom

We founded iamproperty to do the things no one else was doing, but we've grown because we have the best people. It's our team who drive our success and help make our culture unique, creative, and filled with personality. With over half our staff working remotely, location is not an issue either. Hiring people from all over the country has enabled us to broaden our reach, further adding to our diverse mix of teammates. We currently have over 750 talented members of staff who share one vision, working together to transform the property industry and helping our Partner Agents succeed! From CRM and auction to compliance, onboarding and conveyancing, our solutions work behind the scenes to give agents choice and control. We're already working with over 6,000 UK Estate Agency branches to accelerate their success today, with a market leading ecosystem of solutions that ensures they have everything they need to manage their business, team and clients. What can we offer you? We're proud to offer a benefits package that supports our team in work and life. From enhanced flexibility and working from anywhere to your birthday off, an annual wellbeing allowance and our own discounts portal Private Counselling with a weekly confidential helpline available £150 Wellbeing Allowance per year Working elsewhere policy (4 weeks per year) Buy and sell annual leave scheme (upto 3 days per year) What will you be doing as a Business Analyst - Data & Analytics Join iamproperty and play a key role in shaping the future of data and analytics across one of the UK's leading property technology businesses. As a Business Analyst, you will work at the centre of our data transformation journey, partnering with stakeholders across the organisation to drive the delivery, adoption and continuous improvement of our analytics and reporting capabilities. You'll be responsible for gathering and translating business requirements, managing delivery backlogs and helping to embed modern, self-service analytics solutions that enable better decision-making across the business. What you'll be doing: Building strong relationships with stakeholders to understand business priorities, challenges and reporting requirements. Leading workshops and discovery sessions to gather, refine and document business and analytics requirements. Translating business needs into clear user stories, functional requirements and prioritised backlog items. Managing the intake, triage and prioritisation of analytics and data platform requests. Maintaining delivery roadmaps and structured backlogs aligned to business priorities and team capacity. Coordinating delivery activities across multiple business and technical teams to ensure successful outcomes. Supporting the migration from legacy reporting tools to modern analytics platforms, including Looker. Driving adoption of data products and self-service analytics capabilities across the organisation. Identifying opportunities to improve reporting processes, operational efficiency and analytics delivery practices. Supporting data governance, reporting standardisation and wider data maturity initiatives. What we're looking for: Experience working as a Business Analyst, Product Owner, Delivery Co ordinator, Analytics Delivery professional or in a similar role within a data or analytics environment. Proven experience gathering, documenting and refining business and reporting requirements for technical teams. Experience managing backlogs, stakeholder requests and prioritisation processes within Agile or iterative delivery environments. Strong stakeholder management and communication skills, with the ability to engage technical and non technical audiences. Experience facilitating workshops, discovery sessions and requirements gathering activities. Strong organisational and prioritisation skills, with the ability to manage multiple initiatives and changing priorities. Ability to translate business problems into structured requirements and actionable delivery plans. Experience coordinating cross functional projects involving multiple stakeholders and teams. A collaborative approach and the ability to work effectively in evolving and fast paced environments. Experience supporting reporting, analytics, digital transformation or data led business initiatives. Experience supporting migration programmes from legacy BI or reporting platforms to modern analytics environments. Exposure to modern analytics technologies such as Looker, Snowflake, dbt, Matillion or similar platforms. Experience using Jira, Azure DevOps or equivalent delivery management tools. Knowledge of data governance, data quality or reporting standardisation initiatives. Experience working within Agile, product led or digital delivery environments. Understanding of data warehousing concepts and modern data architectures. Exposure to embedded analytics, conversational analytics or AI enabled reporting solutions. Next Steps We would love to hear from you if you are interested in this opportunity! Once you have clicked apply and submitted your application, if successful, a member of the Recruitment team will be in touch to chat more! We encourage people of all backgrounds, identities and abilities to apply. We are committed to creating an accessible and inclusive experience for all candidates -if you need any reasonable adjustments to support your application or interview process, just let us know how we can help! Thank you for the initial interest in joining iamproperty and we wish you luck moving forward in your application process! Business Analyst - Data and Analytics Newcastle upon Tyne, Tyne and Wear, United Kingdom

iamproperty & iamsold is seeking an Applications Engineer in Newcastle upon Tyne to administer and improve enterprise SaaS platforms. The role involves collaborating with various teams to ensure systems are secure and optimized. Candidates should have experience with platforms like Salesforce and Jira, and possess strong problem-solving abilities. We value diversity and welcome applicants from all backgrounds.

iamproperty & iamsold in Newcastle upon Tyne is seeking a Customer Resolution Specialist to enhance customer experiences by handling inquiries and resolving issues. The role demands strong communication, problem-solving skills, and the ability to manage complaints effectively. Working with diverse teams, the candidate will ensure compliance and provide vital information. This position offers a supportive environment with benefits including remote work flexibility, wellbeing allowance, and personal days off. Applicants are encouraged from all backgrounds.

We founded iamproperty to do the things no one else was doing, but we've grown because we have the best people. It's our team who drive our success and help make our culture unique, creative, and filled with personality. With over half our staff working remotely, location is not an issue either. Hiring people from all over the country has enabled us to broaden our reach, further adding to our diverse mix of teammates. We currently have over 750 talented members of staff who share one vision, working together to transform the property industry and helping our Partner Agents succeed! From CRM and auction to compliance, onboarding and conveyancing, our solutions work behind the scenes to give agents choice and control. We're already working with over 6,000 UK Estate Agency branches to accelerate their success today, with a market leading ecosystem of solutions that ensures they have everything they need to manage their business, team and clients. What can we offer you? We're proud to offer a benefits package that supports our team in work and life. From enhanced flexibility and working from anywhere to your birthday off, an annual wellbeing allowance and our own discounts portal Private Counselling with a weekly confidential helpline available £150 Wellbeing Allowance per year Working elsewhere policy (4 weeks per year) Buy and sell annual leave scheme (upto 3 days per year) What will you be doing as a Customer RelationsSpecialist? Handle inquiries, resolve issues and ensure that every customer has a positive experience with our company Effectively resolve complaints and escalations ensuring full investigation and resolution within SLAs agreed Collate documents and submissions for the Property Ombudsman, Head of Compliance and Accounts when necessary Respond to enquiries received via webforms, online chat, telephone calls or emails Acknowledge and investigate client feedback via social media, review sites and received direct Provide feedback to colleagues or Line Managers as required, including trend analysis. Assist with customer service projects, ad-hoc requests and activities as and when required Ensure reports and files are updated, providing vital management information, and informing change What are we looking for? Previous experience in complaints handling and resolution is essential Excellent written and verbal communication skills, with the ability to handle challenging conversations Strong investigative and problem-solving skills with a customer-first approach Ability to manage complex or sensitive cases through to fair resolution Experience working collaboratively with teams such as Compliance, Legal and Accounts Skilled at recognising trends in feedback and suggesting process improvements Resilient, adaptable, and able to thrive in a fast-paced environment Next steps We would love to hear from you if you are interested in this opportunity! Once you have clicked apply and submitted your application, if successful, a member of the Recruitment team will be in touch to chat more! We encourage people of all backgrounds, identities and abilities to apply. We are committed to creating an accessible and inclusive experience for all candidates -if you need any reasonable adjustments to support your application or interview process, just let us know how we can help! Thank you for the initial interest in joining iamproperty and we wish you luck moving forward in your application process! Customer Resolution Specialist United Kingdom, United Kingdom, United Kingdom

iamproperty & iamsold is seeking a Senior Delivery Manager (Lead Gen) to lead Agile delivery squads and manage complex software projects. This role involves coaching a team, enhancing project delivery, and collaborating with product managers to define project scopes. Ideal candidates will have over 5 years of experience in Agile project management, strong leadership skills, and the ability to manage cross-functional teams. The position offers a flexible working environment and a comprehensive benefits package, including a wellbeing allowance and team support initiatives.

iamproperty & iamsold is seeking a Full Stack Software Engineer (Lead Gen) in the United Kingdom. This role involves designing, building, and maintaining high-quality software solutions in collaboration with Product, UX, and Engineering teams. Key responsibilities include developing web applications using C#, ASP.NET Core, and Azure, along with ensuring code quality and system performance. The company offers a flexible working environment and a supportive benefits package for its diverse workforce.

iamproperty & iamsold in Newcastle upon Tyne is looking for a Software Trainer to deliver engaging, effective training across their suite of products. This role involves supporting clients from implementation to long-term adoption, tailoring the training to meet various needs. The ideal candidate will have experience in software training, create training content, and maintain strong client relationships. Flexibility in work location and an extensive benefits package are offered.

Software Trainer We founded iamproperty to do the things no one else was doing, but we've grown because we have the best people. It's our team who drive our success and help make our culture unique, creative, and filled with personality. With over half our staff working remotely, location is not an issue either. Hiring people from all over the country has enabled us to broaden our reach, further adding to our diverse mix of teammates. We currently have over 750 talented members of staff who share one vision, working together to transform the property industry and helping our Partner Agents succeed! From CRM and auction to compliance, onboarding and conveyancing, our solutions work behind the scenes to give agents choice and control. We're already working with over 7,000 UK Estate Agency branches to accelerate their success today, with a market leading ecosystem of solutions that ensures they have everything they need to manage their business, team and clients. What can we offer you? We're proud to offer a benefits package that supports our team in work and life. From enhanced flexibility and working from anywhere to your birthday off, an annual wellbeing allowance and our own discounts portal Private Counselling with a weekly confidential helpline available £150 Wellbeing Allowance per year Working elsewhere policy (4 weeks per year) Buy and sell annual leave scheme (upto 3 days per year) What will you be doing as a Software Trainer: You will play a pivotal role in delivering engaging, effective, and client-focused training across the full iamproperty suite of products, ensuring our customers have the knowledge and confidence to maximise value from our technology solutions. Working closely with our Onboarding, Customer Success, Support, and Product teams, you'll support clients throughout their journey-from implementation and go-live through to long term adoption and optimisation. You'll deliver a blend of remote and onsite training, tailoring your approach to suit different audiences, learning styles, and business objectives. Deliver training across the iamproperty product suite Tailor training to different client needs and learning styles. Support clients during onboarding, go-live, and post launch adoption. Provide best practice guidance to maximise product usage and efficiency. Deliver system demonstrations, walkthroughs, and refresher training. Create and maintain training materials, guides, videos, and webinars. Gather feedback and contribute to continuous improvement. Build strong client relationships and work collaboratively with internal teams. Stay up to date with product enhancements and industry trends. What are we looking for? Experience in software training, onboarding, or customer success. Experience creating training content and resources. Knowledge of estate agency, lettings, or PropTech. Experience supporting software implementations. Familiarity with Zendesk, Microsoft Teams, or similar platforms. Location United Kingdom