Globallogic
In an era of unprecedented innovation, businesses require partners who can do more than just maintain systems-they need architects of the future to design and build the next generation of AI-enabled digital products, platforms, and experiences. As a Programme Manager based out of the UK, you will serve as a senior delivery leader responsible for the holistic success and execution of strategic client Programmes. You will operate within GlobalLogic's high-impact "Two-in-a-Box" leadership model. The Partnership: You will work in a seamless, collaborative triad alongside a Global Sales Lead/Client Partner and will be supported by Offshore Engineering Leaders (focused on operational excellence). The Mission: Your role is to act as the primary "face of delivery" for senior client executives. You will bridge the gap between high-level vision and tangible business outcomes, ensuring that our globally distributed teams deliver with precision and quality. The Impact: By strengthening client relationships through delivery excellence and technical credibility, you will be the driving force behind long term digital transformations and the referenceability of our work. Requirements Delivery & Technical Oversight End-to-End Client Delivery: Oversee the entire lifecycle from initiation through implementation, ensuring alignment with GlobalLogic's Delivery Framework and the client's governance processes. Pre-Sales & Solutioning: Engage in the full pre sales cycle, preparing client proposals and defining Statements of Work (SOW) that are technically viable and commercially sound. Strategic Technology Alignment: Maintain high-level fluency in current technology shifts-specifically Cloud, Data Migration, Data, and AI-to ensure delivery remains relevant and provides a credible bridge between client business goals and engineering execution. Project Governance & Financial Rigour P&L & Margin Accountability: Take ultimate responsibility for the financial health of your portfolio ensuring high-quality delivery that protects and grows margins. Governance Framework: Establish a robust governance matrix that aligns with GlobalLogic's Delivery Framework (GLDF) and the client's internal processes, ensuring 100% referenceability. Strategic Risk Management: Proactively identify engagement risks-from technical debt to resource bottlenecks-and manage senior stakeholder expectations through clear, data-driven communication. Global Leadership & Stakeholder Management Global Leadership: Lead and mentor large, distributed teams across multiple geographies, defining the right operating models to ensure seamless collaboration. Stakeholder Management: Act as the primary delivery point of escalation for C suite stakeholders, managing expectations and identifying new opportunities for business improvement. Mentorship: Lead by example, fostering a supportive and learning culture for other Project and Programme Managers within the organization. Job responsibilities Industry Leadership: 15+ years of experience in Digital Engineering or IT Consulting, specifically within high-scale, global delivery models. Delivery Leadership: A proven track record of deliveringcomplex client programmes with annual revenues of £5M+. Executive Presence: The ability to command the "big picture" while maintaining the focus to dive into details, ensuring you are a credible, trusted advisor to C suite executives. Global Orchestration: Extensive experience in multi-country stakeholder management, leading distributed teams in excess of 100+ people. High-level fluency in Cloud platforms (AWS/Azure/GCP) and the SDLC. You can supervise delivery and interrogate architectural decisions without needing to be the hands on Technical Lead. Transformation Expertise: Extensive experience overseeing high-stakes digital transformations and data migration, including challenging incumbent vendor transitions and Organizational Change Management (OCM). Delivery Acumen: An expert in global coordination and governance, with deep experience in financial rigour, resource optimization, and proactive risk management. Agile Fluency: An expert in modern delivery methodologies, including Agile, Scrum, and Scaled Agile (SAFe). Influential Communicator: A collaborative leader with the communication skills to influence both internal engineering pods and external client stakeholders. Driven & Reliable: A self-starter who thrives in fast-paced environments, with a strong focus on meeting deadlines and driving referenceable delivery outcomes. Academic Foundation: A Degree in Computer Science, Engineering, or a related technical field is preferred. What we offer Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. Learning and development. We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands on opportunities to grow personally and professionally. Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting edge and impactful solutions shaping the world today. Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way! High-trust organization. We are a high trust organization where integrity is key. By joining GlobalLogic, you're placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.
In an era of unprecedented innovation, businesses require partners who can do more than just maintain systems-they need architects of the future to design and build the next generation of AI-enabled digital products, platforms, and experiences. As a Programme Manager based out of the UK, you will serve as a senior delivery leader responsible for the holistic success and execution of strategic client Programmes. You will operate within GlobalLogic's high-impact "Two-in-a-Box" leadership model. The Partnership: You will work in a seamless, collaborative triad alongside a Global Sales Lead/Client Partner and will be supported by Offshore Engineering Leaders (focused on operational excellence). The Mission: Your role is to act as the primary "face of delivery" for senior client executives. You will bridge the gap between high-level vision and tangible business outcomes, ensuring that our globally distributed teams deliver with precision and quality. The Impact: By strengthening client relationships through delivery excellence and technical credibility, you will be the driving force behind long term digital transformations and the referenceability of our work. Requirements Delivery & Technical Oversight End-to-End Client Delivery: Oversee the entire lifecycle from initiation through implementation, ensuring alignment with GlobalLogic's Delivery Framework and the client's governance processes. Pre-Sales & Solutioning: Engage in the full pre sales cycle, preparing client proposals and defining Statements of Work (SOW) that are technically viable and commercially sound. Strategic Technology Alignment: Maintain high-level fluency in current technology shifts-specifically Cloud, Data Migration, Data, and AI-to ensure delivery remains relevant and provides a credible bridge between client business goals and engineering execution. Project Governance & Financial Rigour P&L & Margin Accountability: Take ultimate responsibility for the financial health of your portfolio ensuring high-quality delivery that protects and grows margins. Governance Framework: Establish a robust governance matrix that aligns with GlobalLogic's Delivery Framework (GLDF) and the client's internal processes, ensuring 100% referenceability. Strategic Risk Management: Proactively identify engagement risks-from technical debt to resource bottlenecks-and manage senior stakeholder expectations through clear, data-driven communication. Global Leadership & Stakeholder Management Global Leadership: Lead and mentor large, distributed teams across multiple geographies, defining the right operating models to ensure seamless collaboration. Stakeholder Management: Act as the primary delivery point of escalation for C suite stakeholders, managing expectations and identifying new opportunities for business improvement. Mentorship: Lead by example, fostering a supportive and learning culture for other Project and Programme Managers within the organization. Job responsibilities Industry Leadership: 15+ years of experience in Digital Engineering or IT Consulting, specifically within high-scale, global delivery models. Delivery Leadership: A proven track record of deliveringcomplex client programmes with annual revenues of £5M+. Executive Presence: The ability to command the "big picture" while maintaining the focus to dive into details, ensuring you are a credible, trusted advisor to C suite executives. Global Orchestration: Extensive experience in multi-country stakeholder management, leading distributed teams in excess of 100+ people. High-level fluency in Cloud platforms (AWS/Azure/GCP) and the SDLC. You can supervise delivery and interrogate architectural decisions without needing to be the hands on Technical Lead. Transformation Expertise: Extensive experience overseeing high-stakes digital transformations and data migration, including challenging incumbent vendor transitions and Organizational Change Management (OCM). Delivery Acumen: An expert in global coordination and governance, with deep experience in financial rigour, resource optimization, and proactive risk management. Agile Fluency: An expert in modern delivery methodologies, including Agile, Scrum, and Scaled Agile (SAFe). Influential Communicator: A collaborative leader with the communication skills to influence both internal engineering pods and external client stakeholders. Driven & Reliable: A self-starter who thrives in fast-paced environments, with a strong focus on meeting deadlines and driving referenceable delivery outcomes. Academic Foundation: A Degree in Computer Science, Engineering, or a related technical field is preferred. What we offer Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. Learning and development. We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands on opportunities to grow personally and professionally. Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting edge and impactful solutions shaping the world today. Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way! High-trust organization. We are a high trust organization where integrity is key. By joining GlobalLogic, you're placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.
Globallogic
Manchester, Lancashire
We are looking for an experienced Senior Incident Manager to join our 24/7 Technical Operations team. You will lead the response to technical outages on our e-commerce platform, coordinating between Engineering, DevOps, and Executive leadership to restore service. When incidents occur you will take responsibility for the end-to-end management and coordination of major and high-severity incidents. Requirements You're experienced in managing incidents and crisis situations - calm under pressure, decisive in command, and confident coordinating responses across teams You're an excellent communicator and facilitator - able to produce clear, high quality communications suitable for senior stakeholders Strong technical troubleshooting capability, with the ability to engage credibly with engineers during complex failures You understand the intersections of operations and technology - and are excited by the opportunity to strengthen them across the business Ability to translate repetitive incident activity into automation requirements and drive adoption with engineering partners Experience working in a retail environment supporting a large e-commerce platform ITIL certified (desirable); Experience of implementing AI tooling and solutions to enhance the incident management service (desirable) Job responsibilities Take ownership of live incident triage and escalation - assessing impact, setting priorities and coordinating effective responses across teams to meet regulatory expectations Lead incident calls and maintain clear, timely communication with stakeholders throughout the incident lifecycle, ensuring accurate documentation and transparent updates through to E2E conclusion Run incidents as a decision system, driving clarity on what is known, what is suspected and what action is taken next. Facilitate post incident reviews (PIRs) that drive genuine improvement - identifying root causes, challenging assumptions and ensuring permanent fixes are delivered and tracked to closure Work across our Technical Operations team to coach and mentor other analysts in incident and problem management best practice Support operational resilience activities, including scenario testing and crisis management exercises, to strengthen readiness and communication under pressure Continuously improve our incident management framework, playbooks and tools - keeping them clear, effective and aligned with best practice Build strong relationships across operational, technical, product and customer teams - fostering collaboration and ensuring incidents are managed efficiently and constructively What we offer Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. Learning and development. We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands on opportunities to grow personally and professionally. Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting edge and impactful solutions shaping the world today. Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way! High trust organization. We are a high trust organization where integrity is key. By joining GlobalLogic, you're placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.
We are looking for an experienced Senior Incident Manager to join our 24/7 Technical Operations team. You will lead the response to technical outages on our e-commerce platform, coordinating between Engineering, DevOps, and Executive leadership to restore service. When incidents occur you will take responsibility for the end-to-end management and coordination of major and high-severity incidents. Requirements You're experienced in managing incidents and crisis situations - calm under pressure, decisive in command, and confident coordinating responses across teams You're an excellent communicator and facilitator - able to produce clear, high quality communications suitable for senior stakeholders Strong technical troubleshooting capability, with the ability to engage credibly with engineers during complex failures You understand the intersections of operations and technology - and are excited by the opportunity to strengthen them across the business Ability to translate repetitive incident activity into automation requirements and drive adoption with engineering partners Experience working in a retail environment supporting a large e-commerce platform ITIL certified (desirable); Experience of implementing AI tooling and solutions to enhance the incident management service (desirable) Job responsibilities Take ownership of live incident triage and escalation - assessing impact, setting priorities and coordinating effective responses across teams to meet regulatory expectations Lead incident calls and maintain clear, timely communication with stakeholders throughout the incident lifecycle, ensuring accurate documentation and transparent updates through to E2E conclusion Run incidents as a decision system, driving clarity on what is known, what is suspected and what action is taken next. Facilitate post incident reviews (PIRs) that drive genuine improvement - identifying root causes, challenging assumptions and ensuring permanent fixes are delivered and tracked to closure Work across our Technical Operations team to coach and mentor other analysts in incident and problem management best practice Support operational resilience activities, including scenario testing and crisis management exercises, to strengthen readiness and communication under pressure Continuously improve our incident management framework, playbooks and tools - keeping them clear, effective and aligned with best practice Build strong relationships across operational, technical, product and customer teams - fostering collaboration and ensuring incidents are managed efficiently and constructively What we offer Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. Learning and development. We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands on opportunities to grow personally and professionally. Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting edge and impactful solutions shaping the world today. Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way! High trust organization. We are a high trust organization where integrity is key. By joining GlobalLogic, you're placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.