Palo Alto Networks, Inc.
Job Summary Your career will involve working firsthand with our valued customers to address complex post sales concerns, where analysis of situations or data requires an in depth evaluation of many factors. You will be a critical thinker, understanding methods, techniques, and evaluation criteria for obtaining results. You will network with key contacts outside your own area of expertise, detailing difficult technical issues to both non technical and technical professionals. You will regularly participate in technical discussions with multi functional teams, creating an environment of transparency that ultimately leads to better products and a better working environment. Your quick thinking and support to our clients provide fast assistance to keep their environments secure, which means you will need to move quickly, thoughtfully, and provide technical assistance as needed, often in high pressure situations. Responsibilities Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices. Respond to user reported issues within defined SLAs, ensuring high customer satisfaction. Triage and resolve technical issues via ticketing systems, phone, and remote sessions. Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams. Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions. Share insights from customer interactions to improve our product and support experience. Document troubleshooting steps and resolutions clearly for both internal and customer use. Lead root cause analysis and coordinate corrective actions to prevent recurrence. Qualifications Have lived in the UK for the last 5 consecutive years, or hold British citizenship. Demonstrated ability to troubleshoot and resolve complex issues across varied environments, independently and effectively. Experience with cloud native technologies: Kubernetes, Docker, Linux, AWS, Azure, GCP, CI/CD, Terraform, Ansible, Serverless, and container registries. In depth understanding of public cloud platforms and deployment best practices. Strong knowledge of network protocols (TCP/IP) and security practices (IPSec, SSL VPN, NAT, GRE). Hands on experience with cloud infrastructure operations and troubleshooting customer tech stacks. Familiarity with SIEM tools, vulnerability management, malware analysis, and firewall configurations. Ability to communicate complex technical solutions to a wide range of audiences, both technical and non technical. Skilled in Python, JSON, YAML, Bash, or other relevant scripting languages. 3-5 years of experience in Technical Support, or similar hands on roles. Bachelor's/Master's degree in a technical field or equivalent practical/military experience. EEO and Accommodations Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Is role eligible for Immigration Sponsorship? No.
Job Summary Your career will involve working firsthand with our valued customers to address complex post sales concerns, where analysis of situations or data requires an in depth evaluation of many factors. You will be a critical thinker, understanding methods, techniques, and evaluation criteria for obtaining results. You will network with key contacts outside your own area of expertise, detailing difficult technical issues to both non technical and technical professionals. You will regularly participate in technical discussions with multi functional teams, creating an environment of transparency that ultimately leads to better products and a better working environment. Your quick thinking and support to our clients provide fast assistance to keep their environments secure, which means you will need to move quickly, thoughtfully, and provide technical assistance as needed, often in high pressure situations. Responsibilities Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices. Respond to user reported issues within defined SLAs, ensuring high customer satisfaction. Triage and resolve technical issues via ticketing systems, phone, and remote sessions. Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams. Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions. Share insights from customer interactions to improve our product and support experience. Document troubleshooting steps and resolutions clearly for both internal and customer use. Lead root cause analysis and coordinate corrective actions to prevent recurrence. Qualifications Have lived in the UK for the last 5 consecutive years, or hold British citizenship. Demonstrated ability to troubleshoot and resolve complex issues across varied environments, independently and effectively. Experience with cloud native technologies: Kubernetes, Docker, Linux, AWS, Azure, GCP, CI/CD, Terraform, Ansible, Serverless, and container registries. In depth understanding of public cloud platforms and deployment best practices. Strong knowledge of network protocols (TCP/IP) and security practices (IPSec, SSL VPN, NAT, GRE). Hands on experience with cloud infrastructure operations and troubleshooting customer tech stacks. Familiarity with SIEM tools, vulnerability management, malware analysis, and firewall configurations. Ability to communicate complex technical solutions to a wide range of audiences, both technical and non technical. Skilled in Python, JSON, YAML, Bash, or other relevant scripting languages. 3-5 years of experience in Technical Support, or similar hands on roles. Bachelor's/Master's degree in a technical field or equivalent practical/military experience. EEO and Accommodations Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Is role eligible for Immigration Sponsorship? No.
Palo Alto Networks, Inc.
Our Mission At Palo Alto Networks , we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Summary At Palo Alto Networks , we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Description The Team Our GTM team members work hand in hand with large organizations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to security. As part of our GTM team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won't find someone at Palo Alto Networks who isn't committed to your success - everyone pitches in to assist when it comes to solutions selling, learning, and development. As a member of our Sales team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyber threats. Job Summary As a Principal Architect at Palo Alto Networks you are responsible for the technical strategy throughout the life of our most strategic partnerships. You function as a technical advisor and advocate, thought leader, and executive partner to our prospects, customers, and sales teams. As a Principal Architect you pick up where our executive relationships from our CEO, CPO and CRO leave off and balance business and technical acumen to function as the executive partner for technical strategy and execution. As the technical strategy owner you are responsible for aligning our solutions to prospect and customers problems, priorities, environment, challenges, politics, and architecture, You provide guidance on how to architect Palo Alto Networks Zero Trust, Network Security and SASE solutions into customer environments and articulate the Palo Alto Networks point of view for solving complex security challenges as the benchmark for success. As a technical advisor and advocate, you put yourself in the seat of the customer to see the world through their eyes then apply your expertise and creativity to help them realize value through our solutions. You align all technical resources to execute the needed strategy and serve as the executive partner to sales leadership. You provide valuable insights and education on effective risk reduction, compliance, governance, and cost reduction through a prevention first security approach based on the Palo Alto Networks security platform. As a thought leader you challenge the status quo and use your subject matter expertise and creativity to think outside the box to architect elegant, effective, and simple solutions to complex problems. You address IT-related issues by leveraging the full Palo Alto Networks portfolio in a way that creates differentiated business value. As an executive partner you are responsible for improving the productivity of our sales teams through the creation and delivery of business-relevant security conversations for and our key prospects and customers. You also build trust with our champions and decision makers to influence their buying criteria and work alongside our account teams to uplevel our selling approach and execution. Key Responsibilities Play a key role on the EBC (Executive Briefing Centre) team in creating customer messaging that ties together the entire Palo Alto Networks Portfolio Uncovering opportunities and conveying the differentiation of Palo Alto Networks Zero Trust, Network Security and SASE strategies Compelling communication to gain the trust and buy-in from Vice President and CXO contacts at our largest customers and prospects Setting and driving an agenda with the customer or prospect, both directly and with sales teams, and within the market through various engagements, including client workshops and architectural assessments and designs Developing and maintaining a deep understanding of competing solutions and architectures and being able to successfully position a Palo Alto Networks approach Uncovering new technology applications and use cases and aiding in creating presentations, documents, and deliverables that will illustrate value to prospects and customers and the Palo Alto Networks sales teams Uncovering and documenting technological/business value gaps between the Palo Alto Networks platform and competitive offerings and communicating these to the broader Palo Alto Networks Sales organization Becoming a valued resource to Product Management to discover and understand current shortcomings and competitive insights in our product suite and requirements for future strategic market segments The role will require close coordination with the EBC Team, Senior Leadership, Sales, Palo Alto Networks CISO and Theater CISO's, Sales Engineering leadership, Product Management, Marketing, Channel Partners, and the Consulting Engineering team This is a senior technical customer-facing role, and the value produced must be evident and recurrent Customers and sales teams will ask for you by name Qualifications Required Qualifications Proven experience in pre-sales is highly preferable - We will also consider applicants with consulting experience Extensive knowledge of network and endpoint security architectures, history, and trends Solid fundamental networking background Knowledge of ancillary security areas such as identity management, SIEM, public and private cloud architectures Demonstrable experience in establishing credibility and strategic messaging with large enterprise customers "Whatever it takes" attitude and motivation to do whatever is necessary to close deals Expected customer travel is 50% both in theater and internationally, including customer and Palo Alto Networks location onsite meetings Strong communication (written and verbal) and presentation skills Robust problem finding and solving skills, ability to analyze complex multivariate problems, and systematic approach to gain quick resolution, even under duress Qualifications Our Commitment We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
Our Mission At Palo Alto Networks , we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Summary At Palo Alto Networks , we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Description The Team Our GTM team members work hand in hand with large organizations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to security. As part of our GTM team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won't find someone at Palo Alto Networks who isn't committed to your success - everyone pitches in to assist when it comes to solutions selling, learning, and development. As a member of our Sales team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyber threats. Job Summary As a Principal Architect at Palo Alto Networks you are responsible for the technical strategy throughout the life of our most strategic partnerships. You function as a technical advisor and advocate, thought leader, and executive partner to our prospects, customers, and sales teams. As a Principal Architect you pick up where our executive relationships from our CEO, CPO and CRO leave off and balance business and technical acumen to function as the executive partner for technical strategy and execution. As the technical strategy owner you are responsible for aligning our solutions to prospect and customers problems, priorities, environment, challenges, politics, and architecture, You provide guidance on how to architect Palo Alto Networks Zero Trust, Network Security and SASE solutions into customer environments and articulate the Palo Alto Networks point of view for solving complex security challenges as the benchmark for success. As a technical advisor and advocate, you put yourself in the seat of the customer to see the world through their eyes then apply your expertise and creativity to help them realize value through our solutions. You align all technical resources to execute the needed strategy and serve as the executive partner to sales leadership. You provide valuable insights and education on effective risk reduction, compliance, governance, and cost reduction through a prevention first security approach based on the Palo Alto Networks security platform. As a thought leader you challenge the status quo and use your subject matter expertise and creativity to think outside the box to architect elegant, effective, and simple solutions to complex problems. You address IT-related issues by leveraging the full Palo Alto Networks portfolio in a way that creates differentiated business value. As an executive partner you are responsible for improving the productivity of our sales teams through the creation and delivery of business-relevant security conversations for and our key prospects and customers. You also build trust with our champions and decision makers to influence their buying criteria and work alongside our account teams to uplevel our selling approach and execution. Key Responsibilities Play a key role on the EBC (Executive Briefing Centre) team in creating customer messaging that ties together the entire Palo Alto Networks Portfolio Uncovering opportunities and conveying the differentiation of Palo Alto Networks Zero Trust, Network Security and SASE strategies Compelling communication to gain the trust and buy-in from Vice President and CXO contacts at our largest customers and prospects Setting and driving an agenda with the customer or prospect, both directly and with sales teams, and within the market through various engagements, including client workshops and architectural assessments and designs Developing and maintaining a deep understanding of competing solutions and architectures and being able to successfully position a Palo Alto Networks approach Uncovering new technology applications and use cases and aiding in creating presentations, documents, and deliverables that will illustrate value to prospects and customers and the Palo Alto Networks sales teams Uncovering and documenting technological/business value gaps between the Palo Alto Networks platform and competitive offerings and communicating these to the broader Palo Alto Networks Sales organization Becoming a valued resource to Product Management to discover and understand current shortcomings and competitive insights in our product suite and requirements for future strategic market segments The role will require close coordination with the EBC Team, Senior Leadership, Sales, Palo Alto Networks CISO and Theater CISO's, Sales Engineering leadership, Product Management, Marketing, Channel Partners, and the Consulting Engineering team This is a senior technical customer-facing role, and the value produced must be evident and recurrent Customers and sales teams will ask for you by name Qualifications Required Qualifications Proven experience in pre-sales is highly preferable - We will also consider applicants with consulting experience Extensive knowledge of network and endpoint security architectures, history, and trends Solid fundamental networking background Knowledge of ancillary security areas such as identity management, SIEM, public and private cloud architectures Demonstrable experience in establishing credibility and strategic messaging with large enterprise customers "Whatever it takes" attitude and motivation to do whatever is necessary to close deals Expected customer travel is 50% both in theater and internationally, including customer and Palo Alto Networks location onsite meetings Strong communication (written and verbal) and presentation skills Robust problem finding and solving skills, ability to analyze complex multivariate problems, and systematic approach to gain quick resolution, even under duress Qualifications Our Commitment We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.