Universal Music Group

Music is Universal It's the passionate and dedicated team at Universal Music who help make us the world's leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email . Job Summary We are currently seeking an Identity & Access Management Engineer with specialization in Access Management to join UMG's global Tech Security & Identity organization. Reporting to the Manager, Access ManagementVP, Tech Security & Identity, this is a hands-on engineering role responsible for designing, implementing, and operating enterprise access management capabilities across a global, hybrid environment - including workforce, partner, customer, and consumer experiences.This engineer will play a critical role in securing authentication and authorization for workforce and application access, delivering scalable solutions across Single Sign-On (SSO), federation, and multi-factor authentication (MFA). The role emphasizes strong technical execution, platform reliability, and automation, working closely with application, infrastructure, and security teams to enable secure access while maintaining a strong user experience. The ideal candidate brings deep experience with modern access management platforms and protocols, and the ability to operate access services at enterprise scale. Job Functions Design, engineer, deploy, and operate Access Management solutions across the enterprise. Implement and support Single Sign-On (SSO) and federation services using modern identity protocols. Engineer and maintain authentication and authorization services including MFA, adaptive access, and conditional access policies. Integrate applications and platforms with enterprise access management systems across on-premises and cloud environments. Partner with application owners and platform teams to onboard applications to SSO and enforce consistent authentication standards. Design and maintain secure federation integrations using protocols such as SAML, OAuth 2.0, and OpenID Connect (OIDC). Develop and maintain automation and tooling to support access onboarding, configuration, and lifecycle management. Troubleshoot and resolve complex authentication, authorization, and federation issues impacting users or applications. Ensure access management services meet availability, performance, and resiliency requirements in a global environment. Support audit, compliance, and security review activities related to access controls and authentication mechanisms. Maintain technical documentation, standards, and runbooks for access management platforms and integrations. Continuously improve access security and user experience through platform enhancements, automation, and adoption of modern authentication patterns. Job Requirements Essential Qualifications 5+ years of hands-on experience in Identity & Access Management or Security Engineering roles, with strong focus on Access Management. Demonstrated experience implementing and operating enterprise access management platforms (e.g., Ping Identity, Okta, Microsoft Entra ID, or equivalent). Strong understanding of authentication and authorization concepts, including SSO, federation, MFA, and adaptive access. Hands-on experience with identity protocols and standards such as SAML, OAuth 2.0, OpenID Connect (OIDC), and LDAP. Experience integrating identity platforms with cloud applications, SaaS platforms, and custom-built applications. Proficiency in scripting and automation using tools such as PowerShell or Python. Experience operating access services in hybrid and cloud environments (Azure and/or AWS). Ability to independently own complex technical implementations while collaborating across a global organization. Strong troubleshooting, documentation, and communication skills.Desirable Qualifications Bachelor's degree in Computer Science, Information Security, Engineering, or a related technical discipline. Experience with passwordless authentication technologies and modern identity standards. Familiarity with Zero Trust and conditional access models. Experience supporting authentication services in high-availability, 24x7 enterprise environments. Experience with identity verification solutions and technolgies. Professional certifications such as Ping Identity Certified Professional, Microsoft Certified: Identity and Access Administrator, Security+, or CISSP. Experience operating IAM platforms within a large, global, or highly regulated enterprise environment. About UMG UK We are Universal Music Group UK - the UK's leading music-based entertainment company. We exist to shape culture through the power of artistry. We help UK artists produce, distribute and promote the most critically acclaimed and commercially successful music to inspire and entertain fans at home and around the world. Bonus Tracks: Your Benefits Group Personal Pension Scheme (between 3% and 9%) Private Medical Insurance 25 paid days of annual leave Interest Free Season Ticket Loan Holiday Purchase scheme Dental and Travel Insurance options Cycle to Work Scheme Salary Sacrifice Cars Subsidised Gym Membership Employee Discounts (Reward Gateway)Just So You Know The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement. Job Category: Universal Music Group

A leading music company in Greater London is seeking an Identity & Access Management Engineer specializing in Access Management. In this critical hands-on role, you will be responsible for designing, implementing, and operating enterprise access management capabilities across a global environment. The ideal candidate has over 5 years of experience, with strong technical execution in securing authentication, authorization, and delivering scalable solutions through SSO and MFA. This position offers comprehensive benefits and a dynamic work environment.

A global music company is looking for a Full Stack Engineer to work in London. This role involves collaborating with technical teams to deliver high-quality software and requires expertise in C#, modern .NET, and React.js. You will be expected to participate in agile ceremonies, write CI/CD pipelines, and ensure software meets acceptance criteria. Candidates should have experience with AWS services and relational databases, along with a good understanding of design patterns. This is a full-time position offering opportunities for growth within a dynamic environment.

Full Stack Engineer page is loaded Full Stack Engineerlocations: Kings Cross, Londontime type: Full timeposted on: Posted Todayjob requisition id: UMG-24978Music is Universal It's the passionate and dedicated team at Universal Music who help make us the world's leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email . Key Responsibilities Work closely with the Technical Team Lead and Senior Developers within your team and respond to their guidance and support Attend and contribute to sprint ceremonies including planning sessions, stand-ups and retrospectives Understand UMG's complex business domain and be comfortable with the existing code-based solutions Ensure that the acceptance criteria of user stories are met and failures in QA are limited Produce high quality code using Test Driven Development Embrace exposure to new architectures, cloud-based infrastructures, microservices and modern ways of working Be able to diagnose issues via debugging, logging and telemetry with tools like Dynatrace Must be able to be self-learn and be motivated to understand code written by others Ability/willingness to work with a remote team with minimal cross-over Able to work with business users to identify and resolve production issues Skills and Experience Required Top Skills Technical: Modern .NET, React.js, Familiarity with AWS Services, Postgres/SQL databases Personal: Easy to work with, Sense of Ownership, Good communication skillsEssential Excellent professional experience of C#, and the modern .Net ecosystem Professional experience with React and test frameworks such as Jest Experience using containerised systems, with some experience with ECS or Kubernetes Experience in writing CI/CD pipelines using tools such as GitHub Actions, Tekton, or similar Professional experience using JavaScript and TypeScript Experience with message-based architecture (SNS/SQS or similar) An understanding of relational and NoSQL databases, Postgres and JSON data type preferred Test Driven Development and Behavior Driven Development A good understanding of design patterns and principles e.g. SOLID and GO4 (desirable) Experience working in an Agile based project delivery environment Ability to refactor code Ability to work in a complex and fast-moving domainDesirable Familiarity with other data stores, including cloud-based managed offerings AWS Cloud (or similar e.g. Azure) Experience in building React components based around Bootstrap Bachelor's in Computer Science, related field, or equivalent demonstrable experience Demonstrable web development experience (experience in media/entertainment industry is a plus) Experience in an agile environment (Scrum and/or Kanban)Just So You Know The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement. Job Category: Universal Music Group

Business Analyst (12 month FTC)Applylocations: Kings Cross, Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: UMG-26685Music is Universal It's the passionate and dedicated team at Universal Music who help make us the world's leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email . Department Global Technology powers the digital ecosystem behind UMG/UMPG. We develop and support secure, scalable systems & platforms used by artists, songwriters, partners & employees worldwide, while championing innovation and cultivating a culture that embraces emerging technologies and continuous improvement. The Role The Business Analyst will be responsible for gathering the requirements from key business users, documenting the requirements, and ensuring that the software developed meets the requirements. You will be at ease and have experience in working with business owners and project managers alike to plan, analyse and highlight risks and issues, and to define accurate, meaningful and measurable business cases and define acceptance criteria. Key Responsibilities Be Technical Work with the product owner and other subject matter experts to define the requirements (user stories) to build new functionality using, amongst others, BDD/Gherkin style acceptance criteria Perform detailed analysis of business requirements, scoping subsequent activities required to develop new application functionality Facilitate Agile ceremonies with the Development team and resolve ambiguities for the developers during development Ownership of requirements to be built by the team, presentation of the stories and journeys and facilitation of requirements workshops Create application documentation for end-users and technical staff as needed Identify and remove impediments, prevent distractions that interfere with the ability of the team to deliver the sprint goal Be Commercial Develop a thorough understanding of the business need and related business processes Be Collaborative Work with other BAs and teams to understand and define end to end or integration requirements across more than one project team and systems as well as other systems within the client as required Stakeholder management, maintaining and building relationships whilst facilitating requirements gathering and delivery with internal clients - POs, SMEs Work with the QA and the project team to validate the acceptance criteria and modify and split requirements as appropriate and participate in estimation and iteration planning sessions Support the Pos, Devs and Tech Leads as necessary Assist with user acceptance testing as necessary and appropriate Assist team with making appropriate commitments through story selection, task definition Improve the productivity of the teams in any way possible Receive demos from the developer working on each story to ensure the requirement has been met Record minutes & action points for each Technical and Business Call Skills and Experience Required Necessary Significant commercial experience in delivering enterprise solutions Experience with most aspects of software delivery and life cycle, including gathering and developing detailed functional requirement, breaking down complex requirements into independent user stories, capturing detailed acceptance criteria, building a release plan with user stories in collaboration with the customer, managing the backlog, running showcases and incorporating user feedback and documenting system capabilities, business processes and support handover documentation Have experience of systems integration and migration delivery Have familiarity with the technical aspects of software development, including understanding the capabilities and limitations of programming languages, and a knowledge of testing (System, Unit, Integration, Interface) Have experience of APIs and the build approach in the context of micro systems and external clients An understanding of business process modelling, data modelling and analysis and OO design principles Be pro-active in exploring options and consensus, and to have their own opinions about how to build great software and be prepared to defend them Successfully applied Agile/XP/Scrum practices May have introduced Agile techniques and have coached teams to apply them effectively, thanks to their Agile expertise and outstanding communication skills Flexible in working practices Have exceptional interpersonal skills, including but not limited to, listening, written and verbal communication skills, exceptional client facing/consulting skills and managing stakeholders Nice to have Experience of a complex, back-end heavy, technical project Good understanding of the Music Publishing or Record Company business About UMG UK We are Universal Music Group UK - the UK's leading music-based entertainment company. We exist to shape culture through the power of artistry. We help UK artists produce, distribute and promote the most critically acclaimed and commercially successful music to inspire and entertain fans at home and around the world. Bonus Tracks: Your Benefits Group Personal Pension Scheme (between 3% and 9%) Private Medical Insurance 25 paid days of annual leave Interest Free Season Ticket Loan Holiday Purchase scheme Dental and Travel Insurance options Cycle to Work Scheme Salary Sacrifice Cars Subsidised Gym Membership Employee Discounts (Reward Gateway)Just So You Know The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.

Universal Music Group is seeking a Business Analyst for a 12-month FTC at Kings Cross, London. You will gather requirements from business stakeholders, document functional specs, and ensure developed software meets acceptance criteria. You'll collaborate with product owners, SMEs, and cross-functional teams to plan, analyse, and manage risks and issues throughout the project lifecycle. The role requires hands-on experience with Agile methods, user stories, and end-to-end system thinking,

Universal Music Group seeks a Senior Director, Data & Innovation to shape global data strategy and lead the development of proprietary insight platforms that transform cultural intelligence into commercial opportunities across brands and clients. You will manage cross-functional teams, drive AI governance, and deliver scalable data products and dashboards to empower brands worldwide.

Music is UniversalIt's the passionate and dedicated team at Universal Music who help make us the world's leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email A Side: A Day in the LifeUniversal Music Group for Brands (UMGB) is the dedicated brand agency of Universal Music Group, creating innovative business solutions that connect brands with culture through music. As Senior Director, Data & Innovation, you will shape the future of UMGB's data, insight and AI capabilities, leading the strategy, development and adoption of proprietary platforms that transform cultural intelligence into commercial advantage. You will combine product leadership, analytics, AI, engineering and innovation to build trusted enterprise solutions used by teams and clients globally.The B Side: Skills & ExperienceCore ResponsibilitiesDefine and lead the global Data & Innovation strategy, aligning product, technology and commercial priorities.Own the roadmap for proprietary insight platforms, evolving MVPs into secure, scalable enterprise products.Surface data-driven cultural trends from UMG's proprietary datasets and translate them into actionable commercial opportunities.Develop category, audience and market insights that underpin strategic planning, client engagement and new business.Build intuitive self-service dashboards and workflows that democratise access to insights across global markets.Connect internal, partner and licensed datasets through modern APIs and data products to enrich intelligence capabilities.Champion data provenance, transparency and explainability through evidence-backed insights, confidence scoring and methodology documentation.Lead responsible AI implementation, ensuring generated outputs are source-grounded, explainable, governed and suitable for external use.Establish governance frameworks spanning AI, data quality, security, privacy, auditability and enterprise compliance.Lead strategic conversations around clean rooms, data partnerships, measurement and emerging technology with brands, agencies and platform partners.Drive continuous innovation across AI, creative technology and cultural intelligence, identifying new commercial opportunities.Partner with Strategy, Commercial, Engineering, Design and Analytics teams to translate business needs into scalable product solutions.Embed best practices across product development, engineering, testing, deployment, monitoring and operational excellence.Lead global product adoption, training and change management to maximise business impact.Develop and mentor a high-performing multidisciplinary team, fostering a culture of innovation, collaboration and continuous learning.Personal SpecificationNecessaryExtensive experience leading data, analytics, digital product or innovation functions.Proven track record delivering enterprise data products or SaaS platforms from concept through deployment.Strong commercial mindset with the ability to translate technical capability into client value.Excellent knowledge of SQL and modern analytics platforms; experience with Python, BigQuery and BI tools (Tableau, Looker, Power BI or Domo) is desirable.Experience with AI-enabled products, LLM workflows, explainability, governance and responsible AI.Strong understanding of enterprise architecture including APIs, authentication, RBAC, audit logging and cloud platforms.Experience establishing data governance, provenance and quality frameworks.Exceptional stakeholder management and communication skills, able to influence executive, commercial and technical audiences.Highly collaborative, strategically minded and comfortable operating in ambiguity while remaining hands-on when required.Demonstrated experience building and developing high-performing teams.Bachelor's degree in Business, Computer Science, Data Science, Engineering, Media or related discipline; MBA or postgraduate qualification desirable.Leadership AttributesVisionary product and innovation leader.Commercially curious with strong strategic judgement.Passionate about music, culture, technology and creativity.Balances experimentation with enterprise discipline and governance.Trusted collaborator who inspires teams and builds strong stakeholder relationships.Bonus Tracks: Why This Role MattersThis role sits at the intersection of data, culture, AI and commercial innovation. You will define how Universal Music Group for Brands turns proprietary cultural intelligence into differentiated products, trusted client solutions and new commercial opportunities, helping shape the next generation of data-led marketing.Just So You Know The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.Job Category:Data, Analytics & Business Intelligence

Senior eCommerce Store ManagerSkip to main contentWe are passionate about music. To help us share that passion we'd like to use cookies and similar technologies to personalize your experiences on our sites and to advertise on other sites. For more information and additional choices click Cookie Choices below. Privacy Policy# United Kingdom/Ireland - Current Open PositionsSenior eCommerce Store Manager page is loaded Senior eCommerce Store ManagerApplylocations: Kings Cross, Londonposted on: Posted 7 Days Agojob requisition id: UMG-26334Music is Universal It's the passionate and dedicated team at Universal Music who help make us the world's leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email . eCommerce Store Manager Universal Music Group UK Location: 4 Pancras Square, London Working pattern: 4 days per week expected in the office About the opportunity Universal Music Group UK and Apple Corps are working together to build a dedicated team focused on shaping the next chapter of Beatles ecommerce, retail, product and customer experience.This is a rare opportunity to work at the intersection of music, culture, commerce, creativity and fan experience. The Beatles remain one of the most important and influential creative forces in the world, with a legacy that continues to inspire fans across generations.This role will be employed by Universal Music Group UK and based at UMG's London office at 4 Pancras Square. The recruitment process will be managed by the Universal Music Group UK Talent Acquisition team in collaboration with Apple Corps. Role purpose The Senior eCommerce Store Manager will be responsible for managing the Beatles ecommerce stores, driving high-quality store experiences, supporting fast-paced music and merchandise campaigns, and contributing to wider site experience improvements.This role will play a key part in delivering exceptional ecommerce experiences for fans, from evergreen merchandise and brand collaboration drops through to album pre-orders and major Beatles campaign moments.The role will work closely with Apple Corps, UMG labels, creative leads, ecommerce trading, operations, CRM, fan experience and digital marketing teams to translate commercial plans, creative direction and performance insight into compelling online store experiences.This is a fast-paced, hands-on ecommerce role requiring strong Shopify experience, front-end merchandising capability, UX understanding, commercial awareness and a passion for delivering the best possible customer experience. Key responsibilities Ecommerce store management and campaign delivery Manage a portfolio of ecommerce stores, ensuring each store is engaging, accurate, commercially effective and aligned with brand expectations. Develop and oversee the launch of stores, new campaigns, product drops, album pre-orders and evergreen merchandise moments. Work cross functionally with creative, performance marketing, CRM, technology and Fan Experience and operations teams to deliver timely store builds and launches. Manage fast-paced, time-sensitive launches for the Beatles and culturally significant campaigns. Ensure all store activity reflects ecommerce best practice, fan expectations and the creative vision of the artist or brand. Maintain a strong focus on customer experience, conversion, store performance and operational readiness. Shopify, UX and front-end experience Design, build and deliver engaging front-end experiences using UMG's Shopify stack. Use Shopify CMS, themes, apps and feature sets to create compelling store experiences that represent the Beatles brand effectively. Translate creative briefs, campaign objectives and product stories into intuitive front-end design and merchandising experiences. Use video, imagery, content and product storytelling to improve engagement and customer experience. Continuously improve site journeys, navigation, product presentation and homepage optimisation. Identify customer friction points and recommend practical improvements to improve conversion and engagement. Trading, merchandising and commercial performance Work closely with Apple Corps and internal teams to formulate and execute direct-to-consumer ecommerce strategies. Use commercial, merchandising and music ecommerce experience to drive sales conversion and customer engagement. Manage product setup, category management, homepage features, promotions and campaign activations. Use sales data, site analytics and customer behaviour insights to keep stores fresh, relevant and commercially effective. Monitor performance across key ecommerce metrics, including traffic, conversion, revenue, average order value, product performance and cart abandonment. Analyse site analytics to understand drop-off, checkout friction and opportunities to improve customer acquisition and conversion. Report on sales trends, store performance, campaign results and customer insights. Stakeholder and label partnership Directly manage the relationship with key label and Apple Corps stakeholders, acting as the ecommerce lead across relevant store activity. Build strong working relationships with senior stakeholders across labels, Apple Corps, UMG ecommerce, creative, CRM, operations, finance and fan experience teams. Guide and coach stakeholders on ecommerce best practice, UX, conversion and customer experience. Manage escalations, identify campaign risks and share learnings to improve future launches. Oversee the ecommerce release schedule with relevant stakeholders, balancing timelines, resources and ecommerce standards. Act as a trusted ecommerce partner, providing clear recommendations grounded in commercial insight and fan experience. Operations, stock and customer experience Work with ecommerce operations and customer service teams to resolve supply chain, product availability, fulfilment and customer experience issues. Ensure products remain in stock where possible and that customer feedback is monitored and acted upon. Support a strong customer feedback loop, using insight to improve store experience, product presentation and operational performance. Partner with operations, finance and customer service teams to ensure campaigns are operationally achievable and commercially sound. Manage relationships with key ecommerce partners, including labels, brand owners, technology teams, operations and customer service. CRM, data and digital marketing collaboration Work closely with CRM and digital marketing leads to support data capture, audience segmentation and triggered journeys. Use Shopify tools, commerce flows and customer journeys to drive incremental sales and repeat engagement. Support data-led activity that improves targeting, conversion and customer lifetime value. Collaborate with CRM and performance marketing teams to ensure store activity is connected to wider campaign plans. Testing, optimisation and innovation Support test-and-learn activity across store experience, merchandising, content, UX and conversion. Use ecommerce analytics, customer behaviour and campaign performance data to recommend improvements. Collaborate with UMG Global Tech to test new ecommerce capabilities and innovations within the technology stack. Support onboarding of new ecommerce tools and functionality across stores. Maintain awareness of emerging ecommerce, Shopify, UX and digital retail best practice. Team contribution and ways of working Act as a voice of expertise within the store management team. Support and advise junior store managers and assistants on best practice across the UMG UK ecommerce technology stack. Project manage day-to-day store activity and future projects using or relevant project management tools. Maintain clear communication, documentation and governance across store activity, campaigns and stakeholder updates. Contribute to a collaborative, high-performing and solutions-focused ecommerce culture. Key skills and experience Ecommerce and Shopify expertise Strong experience managing a portfolio of ecommerce stores. Confident working with Shopify, including CMS, themes, apps, store setup and front-end merchandising. Strong understanding of ecommerce merchandising, product setup, category management and homepage optimisation. Experience building engaging online store experiences using content, imagery, video and product storytelling. Ability to translate creative briefs into intuitive, commercially effective front-end design. Strong understanding of UX principles and customer journey optimisation. Experience using ecommerce systems, stock management tools and order management systems. Music ecommerce and campaign experience Previous experience working within music ecommerce. Experience supporting album pre-order campaigns, merchandise launches, artist stores or fan-focused retail moments. Understanding of the pace . click apply for full job details

Senior eCommerce Store ManagerSkip to main contentWe are passionate about music. To help us share that passion we'd like to use cookies and similar technologies to personalize your experiences on our sites and to advertise on other sites. For more information and additional choices click Cookie Choices below. Privacy Policy# United Kingdom/Ireland - Current Open PositionsSenior eCommerce Store Manager page is loaded Senior eCommerce Store ManagerApplylocations: Kings Cross, Londonposted on: Posted 7 Days Agojob requisition id: UMG-26334Music is Universal It's the passionate and dedicated team at Universal Music who help make us the world's leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email . eCommerce Store Manager Universal Music Group UK Location: 4 Pancras Square, London Working pattern: 4 days per week expected in the office About the opportunity Universal Music Group UK and Apple Corps are working together to build a dedicated team focused on shaping the next chapter of Beatles ecommerce, retail, product and customer experience.This is a rare opportunity to work at the intersection of music, culture, commerce, creativity and fan experience. The Beatles remain one of the most important and influential creative forces in the world, with a legacy that continues to inspire fans across generations.This role will be employed by Universal Music Group UK and based at UMG's London office at 4 Pancras Square. The recruitment process will be managed by the Universal Music Group UK Talent Acquisition team in collaboration with Apple Corps. Role purpose The Senior eCommerce Store Manager will be responsible for managing the Beatles ecommerce stores, driving high-quality store experiences, supporting fast-paced music and merchandise campaigns, and contributing to wider site experience improvements.This role will play a key part in delivering exceptional ecommerce experiences for fans, from evergreen merchandise and brand collaboration drops through to album pre-orders and major Beatles campaign moments.The role will work closely with Apple Corps, UMG labels, creative leads, ecommerce trading, operations, CRM, fan experience and digital marketing teams to translate commercial plans, creative direction and performance insight into compelling online store experiences.This is a fast-paced, hands-on ecommerce role requiring strong Shopify experience, front-end merchandising capability, UX understanding, commercial awareness and a passion for delivering the best possible customer experience. Key responsibilities Ecommerce store management and campaign delivery Manage a portfolio of ecommerce stores, ensuring each store is engaging, accurate, commercially effective and aligned with brand expectations. Develop and oversee the launch of stores, new campaigns, product drops, album pre-orders and evergreen merchandise moments. Work cross functionally with creative, performance marketing, CRM, technology and Fan Experience and operations teams to deliver timely store builds and launches. Manage fast-paced, time-sensitive launches for the Beatles and culturally significant campaigns. Ensure all store activity reflects ecommerce best practice, fan expectations and the creative vision of the artist or brand. Maintain a strong focus on customer experience, conversion, store performance and operational readiness. Shopify, UX and front-end experience Design, build and deliver engaging front-end experiences using UMG's Shopify stack. Use Shopify CMS, themes, apps and feature sets to create compelling store experiences that represent the Beatles brand effectively. Translate creative briefs, campaign objectives and product stories into intuitive front-end design and merchandising experiences. Use video, imagery, content and product storytelling to improve engagement and customer experience. Continuously improve site journeys, navigation, product presentation and homepage optimisation. Identify customer friction points and recommend practical improvements to improve conversion and engagement. Trading, merchandising and commercial performance Work closely with Apple Corps and internal teams to formulate and execute direct-to-consumer ecommerce strategies. Use commercial, merchandising and music ecommerce experience to drive sales conversion and customer engagement. Manage product setup, category management, homepage features, promotions and campaign activations. Use sales data, site analytics and customer behaviour insights to keep stores fresh, relevant and commercially effective. Monitor performance across key ecommerce metrics, including traffic, conversion, revenue, average order value, product performance and cart abandonment. Analyse site analytics to understand drop-off, checkout friction and opportunities to improve customer acquisition and conversion. Report on sales trends, store performance, campaign results and customer insights. Stakeholder and label partnership Directly manage the relationship with key label and Apple Corps stakeholders, acting as the ecommerce lead across relevant store activity. Build strong working relationships with senior stakeholders across labels, Apple Corps, UMG ecommerce, creative, CRM, operations, finance and fan experience teams. Guide and coach stakeholders on ecommerce best practice, UX, conversion and customer experience. Manage escalations, identify campaign risks and share learnings to improve future launches. Oversee the ecommerce release schedule with relevant stakeholders, balancing timelines, resources and ecommerce standards. Act as a trusted ecommerce partner, providing clear recommendations grounded in commercial insight and fan experience. Operations, stock and customer experience Work with ecommerce operations and customer service teams to resolve supply chain, product availability, fulfilment and customer experience issues. Ensure products remain in stock where possible and that customer feedback is monitored and acted upon. Support a strong customer feedback loop, using insight to improve store experience, product presentation and operational performance. Partner with operations, finance and customer service teams to ensure campaigns are operationally achievable and commercially sound. Manage relationships with key ecommerce partners, including labels, brand owners, technology teams, operations and customer service. CRM, data and digital marketing collaboration Work closely with CRM and digital marketing leads to support data capture, audience segmentation and triggered journeys. Use Shopify tools, commerce flows and customer journeys to drive incremental sales and repeat engagement. Support data-led activity that improves targeting, conversion and customer lifetime value. Collaborate with CRM and performance marketing teams to ensure store activity is connected to wider campaign plans. Testing, optimisation and innovation Support test-and-learn activity across store experience, merchandising, content, UX and conversion. Use ecommerce analytics, customer behaviour and campaign performance data to recommend improvements. Collaborate with UMG Global Tech to test new ecommerce capabilities and innovations within the technology stack. Support onboarding of new ecommerce tools and functionality across stores. Maintain awareness of emerging ecommerce, Shopify, UX and digital retail best practice. Team contribution and ways of working Act as a voice of expertise within the store management team. Support and advise junior store managers and assistants on best practice across the UMG UK ecommerce technology stack. Project manage day-to-day store activity and future projects using or relevant project management tools. Maintain clear communication, documentation and governance across store activity, campaigns and stakeholder updates. Contribute to a collaborative, high-performing and solutions-focused ecommerce culture. Key skills and experience Ecommerce and Shopify expertise Strong experience managing a portfolio of ecommerce stores. Confident working with Shopify, including CMS, themes, apps, store setup and front-end merchandising. Strong understanding of ecommerce merchandising, product setup, category management and homepage optimisation. Experience building engaging online store experiences using content, imagery, video and product storytelling. Ability to translate creative briefs into intuitive, commercially effective front-end design. Strong understanding of UX principles and customer journey optimisation. Experience using ecommerce systems, stock management tools and order management systems. Music ecommerce and campaign experience Previous experience working within music ecommerce. Experience supporting album pre-order campaigns, merchandise launches, artist stores or fan-focused retail moments. Understanding of the pace . click apply for full job details

Senior Director Data & InnovationApplylocations: Kings Cross, Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: UMG-26718Music is Universal It's the passionate and dedicated team at Universal Music who help make us the world's leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email . The A Side: A Day in the Life Universal Music Group for Brands (UMGB) is the dedicated brand agency of Universal Music Group, creating innovative business solutions that connect brands with culture through music. As Senior Director, Data & Innovation, you will shape the future of UMGB's data, insight and AI capabilities, leading the strategy, development and adoption of proprietary platforms that transform cultural intelligence into commercial advantage. You will combine product leadership, analytics, AI, engineering and innovation to build trusted enterprise solutions used by teams and clients globally. The B Side: Skills & Experience Core Responsibilities Define and lead the global Data & Innovation strategy, aligning product, technology and commercial priorities. Own the roadmap for proprietary insight platforms, evolving MVPs into secure, scalable enterprise products. Surface data-driven cultural trends from UMG's proprietary datasets and translate them into actionable commercial opportunities. Develop category, audience and market insights that underpin strategic planning, client engagement and new business. Build intuitive self-service dashboards and workflows that democratise access to insights across global markets. Connect internal, partner and licensed datasets through modern APIs and data products to enrich intelligence capabilities. Champion data provenance, transparency and explainability through evidence-backed insights, confidence scoring and methodology documentation. Lead responsible AI implementation, ensuring generated outputs are source-grounded, explainable, governed and suitable for external use. Establish governance frameworks spanning AI, data quality, security, privacy, auditability and enterprise compliance. Lead strategic conversations around clean rooms, data partnerships, measurement and emerging technology with brands, agencies and platform partners. Drive continuous innovation across AI, creative technology and cultural intelligence, identifying new commercial opportunities. Partner with Strategy, Commercial, Engineering, Design and Analytics teams to translate business needs into scalable product solutions. Embed best practices across product development, engineering, testing, deployment, monitoring and operational excellence. Lead global product adoption, training and change management to maximise business impact. Develop and mentor a high-performing multidisciplinary team, fostering a culture of innovation, collaboration and continuous learning. Personal Specification Necessary Extensive experience leading data, analytics, digital product or innovation functions. Proven track record delivering enterprise data products or SaaS platforms from concept through deployment. Strong commercial mindset with the ability to translate technical capability into client value. Excellent knowledge of SQL and modern analytics platforms; experience with Python, BigQuery and BI tools (Tableau, Looker, Power BI or Domo) is desirable. Experience with AI-enabled products, LLM workflows, explainability, governance and responsible AI. Strong understanding of enterprise architecture including APIs, authentication, RBAC, audit logging and cloud platforms. Experience establishing data governance, provenance and quality frameworks. Exceptional stakeholder management and communication skills, able to influence executive, commercial and technical audiences. Highly collaborative, strategically minded and comfortable operating in ambiguity while remaining hands-on when required. Demonstrated experience building and developing high-performing teams. Bachelor's degree in Business, Computer Science, Data Science, Engineering, Media or related discipline; MBA or postgraduate qualification desirable. Leadership Attributes Visionary product and innovation leader. Commercially curious with strong strategic judgement. Passionate about music, culture, technology and creativity. Balances experimentation with enterprise discipline and governance. Trusted collaborator who inspires teams and builds strong stakeholder relationships. Bonus Tracks: Why This Role Matters This role sits at the intersection of data, culture, AI and commercial innovation. You will define how Universal Music Group for Brands turns proprietary cultural intelligence into differentiated products, trusted client solutions and new commercial opportunities, helping shape the next generation of data-led marketing.Just So You Know The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.

Universal Music Group is seeking a Senior Director of Data & Innovation to define global data strategy and lead the development of enterprise insight platforms. You will align product, technology and commercial priorities, and drive adoption across global teams and clients. The role requires building scalable data products, championing responsible AI, and mentoring a multidisciplinary team in a fast-paced, creative environment. Based in London, hybrid work options may apply.

Universal Music Group in London seeks a Data Engineer to design, build and maintain scalable data pipelines supporting royalty and copyright analytics. You will work with stakeholders to translate requirements into automated data solutions, ensuring data quality and governance across on-premises and cloud platforms. Responsibilities include building data warehouses and lakes, automating reporting, and communicating insights to diverse audiences.

Music is UniversalIt's the passionate and dedicated team at Universal Music who help make us the world's leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email DescriptionWith a global footprint, the Universal Music Group Royalty and Copyright Product Team designs develops, delivers and maintains several technical solutions to calculate royalty accounting in a timely and accurate manner to our valued artists.We're also providing them with extensive and detailed visibility of their earnings from various sources of digital income. The team continuously collaborates with our international business teams to deliver innovative solutions, support best practices, and introduce new processes for better royalty flow.The RoleThe Data Engineer will work closely with business stakeholders, product managers, and engineering teams to deliver data-driven insights & automation that support the Royalty and Copyright business. The role is responsible for analyzing data, identifying trends, producing reporting or automated processes/ETL solutions, supporting data quality initiatives, and translating business requirements into actionable insights.The successful candidate will help improve business decision-making through accurate reporting, analytics, and continuous process improvement.Key ResponsibilitiesDesign, build, and maintain scalable data pipelines and ETL/ELT processes.Develop and optimise data integration solutions between on-premises and cloud platforms.Ensure the quality, reliability, and integrity of enterprise data.Build and maintain data warehouses, data lakes, and semantic data models.Automate manual data processes to improve efficiency and reduce operational overhead.Implement data governance, security, and compliance standards across data platforms.Troubleshoot and resolve data quality, performance, and integration issues.Work with stakeholders to gather requirements and translate them into reporting or automated solutions.Communicate analytical findings and recommendations to technical and non-technical audiences.Identify opportunities to automate reporting processes and improve operational efficiency.Skills and Experience requiredMust HaveStrong SQL skills and experience querying large datasets.Experience with Python, R, or other analytical programming languages.Experience with reporting and visualization tools such as Power BI, Tableau, or Looker.Experience development ETL/ELT solutionsStrong analytical and problem-solving skills.Experience with data validation, reconciliation, and quality assurance processes.Ability to gather, document, and analyze business requirements.Excellent communication and stakeholder management skills.Strong attention to detail and ability to work independently.Experience working with relational databases, data warehouses, and reporting platforms.Nice to HaveKnowledge of cloud data platforms such as AWS, Azure or Google Cloud.Knowledge of royalty and copyright processes.Experience working in Agile delivery environments.Music industry business knowledge.Key Behavioral/Personality TraitsYou will have a strong track record of turning data into meaningful business insights and communicating complex findings clearly to stakeholders. You will be proactive in your approach, leveraging analytical and problem-solving skills to investigate issues, identify opportunities, and support business improvements. Attention to detail, curiosity, collaboration, critical thinking, and persistence will be essential to success.Just So You Know The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.Job Category:Technology

Universal Music Group is seeking a Data Engineer to collaborate with business stakeholders, product managers, and engineering teams to deliver data-driven insights and automation that support royalty and copyright operations. You will translate business requirements into reporting or automated ETL solutions, ensure data quality, and contribute to data governance across data warehouses and cloud platforms. Strong SQL, Python/R, and BI tool experience are required, along with Agile practices and

Department Description The Role The Data Engineer will work closely with business stakeholders, product managers, and engineering teams to deliver data-driven insights & automationis responsible for analyzing data, identifying trends, producing reporting or automated processes/ETL solutions, supporting data quality initiatives, and translating business requirements into actionable insights. that support the Royalty and Copyright business. The role Key Responsibilities Work with stakeholders to gather requirements and translate them into reporting or automated solutions. Skills and Experience required Strong SQL skills and experience querying large datasets.Experience with Python, R, or other analytical programming languages.Experience with reporting and visualization tools such as Power BI, Tableau, or Looker.Experience development ETL/ELT solutionsStrong analytical and problem-solving skills.Experience with data validation, reconciliation, and quality assurance processes.Ability to gather, document, and analyze business requirements.Excellent communication and stakeholder management skills.Strong attention to detail and ability to work independently.Experience working with relational databases, data warehouses, and reporting platforms.Knowledge of cloud data platforms such as AWS, Azure or Google Cloud.Knowledge of royalty and copyright processes.Experience working in Agile delivery environments.Music industry business knowledge.analytical and problem-solving skills to investigate issues,

Universal Music Group in London is seeking a skilled Vulnerability Engineer to join our Vulnerability Management program. You will drive remediation of IT vulnerabilities across a global enterprise and communicate findings to stakeholders. You will administer Veritas eDiscovery and Cortex XDR, supporting both cloud and on prem infrastructure. You will operate in a fast-paced, 24x7 environment and participate in on-call rotations to protect our production systems and data.

Music is UniversalIt's the passionate and dedicated team at Universal Music who help make us the world's leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email . Job Summary: We are UMG, the Universal Music Group. We are the world's leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.We are currently seeking a highly skilled vulnerability engineer to join our Vulnerability Management program. They will drive resolution of all identified IT vulnerabilities in a global enterprise to ensure the smooth and efficient ongoing operation of the UMG Global infrastructure. A high level of diverse technical skills for troubleshooting and problem analysis is required, along with the ability to clearly communicate the results of problem analysis to business stakeholders, IT support teams, and network providers to resolve operational issues quickly and effectively. This position requires established and proven experience in a global environment. In addition to having strong technical skills, you must be comfortable in effectively communicating with business end users, technical IT teams, business partners, network providers, and business process outsourced vendors, all while being sensitive to a wide diversity of cultural and technical backgrounds in a global business environment. Job Functions: Demonstrate ability to anticipate security issues, identify emerging risks, and take initiative in vulnerability remediation without constant supervision. A track record of proactively addressing vulnerabilities and improving security processes is essential. Prioritize and classify vulnerabilities based on risk impact, system criticality, and business context. Drive resolution of identified vulnerabilities within 60 days of identification. Administer and maintain the Veritas eDiscovery platform, ensuring its availability, security and proper configuration. Administer and maintain Cortex XDR for endpoint detection and response. Ensure compliance with data retention policies and assist legal and compliance teams with data retrieval and analysis requests. Work with internal customers, teammates and 3rd party providers to ensure operational security of the cloud and server infrastructure. Maintain high quality process and procedure documentation. Maintain & enhance knowledge of key technologies and risks. Communicate risk and remediation requirements clearly to both technical and non-technical stakeholders, including leadership and external auditors. Automate the vulnerability reporting and remediation processes to improve efficiency and reduce manual intervention. Participate in incident response activities related to vulnerability exploitation and provide remediation guidance. Participate in on-call rotation to respond to critical security alerts and events. Work out of standard business hours will occasionally be required. Job Requirements: 3+ years of hands-on experience in vulnerability management, remediation, or related cybersecurity roles. 1-2 years of experience administering and maintaining Veritas eDiscovery platforms, including troubleshooting, upgrades and ensuring compliance with data retention requirements. Experience with common vulnerability assessment tools (e.g., Nessus, Qualys, Tenable, OpenVAS). Knowledge of patch management processes and tools. Must possess strong people skills and the ability to be both diplomatic and firm. Experience in highly available 24x7x365 production environment. Fluency in operating system administration and tools including: Microsoft, Mac OS X, Linux, Python, Powershell, etc. Proven experience with Amazon AWS and Microsoft Azure (Google Compute a plus) in an enterprise setting. Manage time well in a high-interrupt operational environment. Handle the details of several technical tasks simultaneously. Familiarity with VMware Tanzu CloudHealth. Appropriate professional certifications.Education: Bachelor's Degree in Computer Science or Engineering or closely related field or comparable education and experience. Certifications such as CISSP, CISA, Security+ ITIL Foundation Certification strongly desired.Just So You Know The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement. Job Category: Universal Music Group

Universal Music Group UK is seeking an experienced Senior QA Engineer to lead quality initiatives across delivery teams. You will own the QA strategy, mentor engineers, and ensure robust test automation and release readiness while partnering with product and engineering to balance speed with quality. You will drive automation across UI, API, and integration tests, design scalable frameworks, and contribute to CI/CD pipelines in a fast-paced, cloud-enabled environment.

Music is UniversalIt's the passionate and dedicated team at Universal Music who help make us the world's leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email SkillsA senior QA engineer should act as a quality leader, mentor, and strategic contributor across delivery teams.Strong ownership of overall product or platform qualityAbility to define QA strategy, test approach, and release quality standardsExcellent analytical and critical-thinking skillsStrong communication with technical and non-technical stakeholdersAbility to influence engineering teams without relying on authorityConfidence challenging requirements and delivery plans where quality risks existStrong risk-based decision-makingAbility to balance delivery speed with quality, maintainability, security, and scalabilityMentoring and coaching of junior and mid-level QA engineersAbility to lead defect triage, root-cause analysis, and continuous improvement activitiesStrong stakeholder management across product, engineering, architecture, DevOps, and delivery teamsAbility to translate business requirements into testable acceptance criteriaStrong facilitation skills in refinement, planning, retrospectives, and release readiness discussionsProactive approach to identifying gaps in process, tooling, environments, and automation coverageAbility to promote a shared quality mindset across the teamStrong documentation skills for test strategies, automation standards, release risks, and quality reportsComfortable making pragmatic trade-offs in complex delivery environmentsAbility to support high-quality delivery of solutions that are fit for purpose, maintainable, robust, scalable, and secureTechnical SkillsTest Automation & StrategyStrong experience designing, building, and maintaining test automation frameworksAbility to select appropriate tools for UI, API, integration, contract, performance, and end-to-end testingStrong programming ability in C#, JavaScript, TypeScript, or another relevant automation languageDeep understanding of automation patterns such as Page Object Model, Screenplay, API client abstraction, test fixtures, reusable test data builders, and service mocksAbility to design automation that is scalable, maintainable, reliable, and suitable for CI/CDExperience reducing flaky tests and improving automation execution speedAbility to define automation standards, coding guidelines, and review test codeUI TestingGood understanding of web application testing, especially Angular-based applicationsExperience testing UI behaviour, forms, validation, routing, authentication flows, and browser compatibilityAbility to write or maintain automated UI tests using tools such as Playwright, Cypress, Selenium, or similarBasic understanding of HTML, CSS, JavaScript, and browser developer toolsAbility to define frontend test coverage across unit, component, integration, UI, and end-to-end layersExperience testing complex user journeys, state management, routing, validation, authentication, and accessibilityAbility to advise on testability improvements in frontend codeAPI TestingExperience testing REST APIsStrong knowledge of REST API testing, including authentication, authorisation, routing, middleware behaviour, configuration, validation, and error handlingGood understanding of C# and .NET application architectureAbility to test service boundaries, integrations, retries, failure modes, and resilience patternsAbility to contribute to test strategy for micro-services and distributed systemsAbility to use tools such as Postman, Swagger, Insomnia, or REST-assured-style frameworksAbility to validate API contracts, error handling, edge cases, and integration pointsExperience with contract testing, service virtualisation, mocking, and stubbingCloud, DevOps, CI/CD & Version ControlExperience using cloud platforms such as AWS, Azure, or Google CloudAbility to test applications deployed to cloud-based environmentsUnderstanding of configuration differences across dev, test, staging, and production-like environmentsStrong experience integrating automated tests into CI/CD pipelinesAbility to define quality gates in GitHub Actions, Azure Pipelines, AWS pipelines, or similarFamiliarity with Docker and Kubernetes from a testing and deployment perspectiveDatabase, Data TestingStrong SQL skills for test data setup, validation, and investigationExperience testing systems that use Redis, Elasticsearch, or other NoSQL technologiesAbility to test caching, indexing, search accuracy, data consistency, and data migration scenariosAbility to design robust test data strategies across integrated environmentsQuality Engineering PracticesStrong understanding of test design techniques, including boundary value analysis, equivalence partitioning, decision tables, and exploratory testingAbility to create clear test cases, test scenarios, and acceptance criteriaUnderstanding of Agile delivery and working within Scrum or Kanban teamsAbout UMG UKWe are Universal Music Group UK - the UK's leading music-based entertainment company. We exist to shape culture through the power of artistry. We help UK artists produce, distribute and promote the most critically acclaimed and commercially successful music to inspire and entertain fans at home and around the world.Bonus Tracks: Your BenefitsGroup Personal Pension Scheme (between 3% and 9%)Private Medical Insurance25 paid days of annual leaveInterest Free Season Ticket LoanHoliday Purchase schemeDental and Travel Insurance optionsCycle to Work SchemeSalary Sacrifice CarsSubsidised Gym MembershipEmployee Discounts (Reward Gateway)Just So You Know The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.Job Category:Universal Music Group