Warner Bros. Discovery

Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery the stuff dreams are made of. Who We Are When we say, the stuff dreams are made of, we re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what s next From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. The Global Technology Operations Center (GTOC) department consists of several teams that work together with a one-team approach, across the USA, UK and Poland. We are the first point of contact for technical and operational issues within Warner Bros. Discovery. The GTOC teams are responsible for initiating the major incident process, triaging technical problems and escalation to support our broadcast/streaming infrastructure. Junior Digital Analyst - Live Events, supports an extensive suite of Live, VOD, OTT/Digital Playout via client applications. You will report to the Duty Operations Manager and be part of a team made up of Juniors, Analysts and Senior Analysts. You will primarily focus on live Sports through our TNT, Eurosports, Discovery Plus and GCN brands. Think Olympics, Premier League, Champions League, ATP Tennis and Tour de France as a start. The position is a shift-based role, requiring some flexibility with working hours. You will be working as part of a unified team, which consists of members from multiple disciplines (Platforms, Networks & Digital), to form a dynamic technology-focused team, capable of monitoring all linear and non-linear output, as well as supporting IT infrastructure. You will be expected to use your operational analytics and incident management skills to provide support for all issue areas, working with support teams/engineers for a swift resolution to any technical issues. You will also be expected to support and educate your team members about new processes, while independently keeping your technical know-how up to date. Key Responsibilities Provide eyes on glass monitoring support during live events, aired on WBD s Direct to Consumer (DTC) propositions. Conduct Pre/During/Post Live checks on assets. Provide triage support by interrogating systems. Escalate incidents internally within the team for further support. Issue communications to business users in the event of an incident. Provide daily incident status reporting to business users. Update department support documentation promptly to reflect all changes (Knowledgebase, run books, etc ). Qualifications Previous experience in digital media. Working knowledge of MS Word, Excel or similar computer software systems. Education - Preferred Bachelor's degree in Digital Media, Information Systems, Computer Science, Business Administration, or related field or equivalent experience. Excellent interpersonal skills Preferred - Multilingual, ideally some understanding of European languages. How We Get Things Done This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you re a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at .