Cathcart Technology

Infrastructure Support Engineer (2nd/3rd Line) South Manchester (Hybrid - 1 day onsite) £35,000 - £40,000 + excellent benefits Are you a solid 2nd or early 3rd Line Engineer with strong Windows Server experience who wants to move further into infrastructure and project work? We're working with a long-established, award-winning software and hosting provider based in South Manchester who are looking to add an Infrastructure Support Engineer to their close-knit platform team. This is a hands-on role supporting live environments, but with genuine opportunity to get involved in infrastructure projects, upgrades and ongoing platform improvements. The Role: This position sits between support and infrastructure delivery. There's no split between "support" and "projects" - if an issue comes in, the whole team gets involved, and equally you'll be encouraged to contribute to project work as part of your day-to-day role. The environment is predominantly Windows-based , with Linux used for management and supporting services . Linux experience is useful but not essential. What You'll Be Doing Providing 2nd/3rd line support for a production hosting and infrastructure environment Working hands-on with Windows Server (configuration, troubleshooting, changes - not desktop support) Supporting virtualised platforms and associated infrastructure services Assisting with infrastructure projects including upgrades, migrations and new deployments Monitoring systems and responding to alerts within agreed SLAs Working with datacentre and third-party partners for connectivity and VPN change requests Managing and supporting storage technologies Supporting Firewall rule changes and security policies Assisting with patching, backups, DR testing and general platform stability What We're Looking For Experience in a 2nd or 3rd Line Infrastructure/Systems/Hosting Support role Strong Windows Server experience and confidence working in server environments Some exposure to Linux (nice to have, not mandatory) Experience with virtualisation (VMware or similar) Understanding of storage platforms and technologies Working knowledge of networking fundamentals: IP-level routing VLAN concepts Firewall policies VPN changes (requests and coordination rather than full design) A collaborative mindset - happy to support BAU issues and get involved in project delivery Someone curious, hands-on and keen to continue developing their infrastructure skills Why Join? South Manchester location with excellent transport links Hybrid working - typically 1 day per week onsite Supportive, low-churn environment with a strong team culture Real exposure to infrastructure projects and platform improvements Excellent benefits package including private medical and bonus Salary £35,000 - £40,000 , depending on experience If you're a capable infrastructure Support Engineer looking to take the next step without being thrown in at the deep end, this is a great opportunity to grow in a stable, well-run environment. Call for a confidential chat. Cathcart Technology is acting as an Employment Agency in relation to this vacancy.

IT Project Manager 12 month Fixed Term Contract Edinburgh Office Hybrid 1 day per week 55,000 pa Cathcart Technology are working with a notable organisation as they continue through a complex digital transformation. This is a strategic programme delivering change across the organisation so they're looking for the right kind of experience. There are a number of projects within the programme which include replacing management databases and implementing new internal systems and solutions. What you'll do Lead and motivate cross functional project teams, assigning work and managing delivery Manage third party suppliers and work closely with integrated system partners Coordinate internal and external stakeholders to keep projects aligned and on track Ensure quality delivery through robust testing, documentation, and clear decision making Drive change control, manage risks and issues, and capture lessons learned to improve future delivery What you'll bring A recognised project management qualification and degree level education (IT or related) Proven experience delivering cloud based solutions, including Microsoft business applications (e.g. CRM, Business Central) Strong supplier and stakeholder management experience, ideally within a professional or regulatory environment Excellent project, time and risk management skills, with the ability to juggle priorities and meet deadlines Confident communicator, able to translate technical detail for non technical audiences and engage SMEs A collaborative, solutions focused mindset with strong negotiation and problem solving skills If this is of interest please apply where applicable or call Craig at Cathcart Technology. Cathcart Associates is acting as an Employment Business in relation to this vacancy.

I'm partnering with a fast-growing, highly respected analytics and consultancy organisation working at the forefront of the energy, chemicals and low-carbon sectors to hire a Lead Snowflake Data Engineer . Backed by major investors and trusted by global clients, it's a great time to be joining their team (fully remote - MUST be UK based). This is a rare greenfield leadership opportunity where you'll define the data strategy, architecture and tooling from day one, while building and mentoring a high-performing data engineering team. You'll deliver scalable cloud-native pipelines on Snowflake , help unify data across multiple acquired businesses, and develop machine learning solutions that drive real commercial insight. Working closely with senior stakeholders , you'll turn complex requirements into robust technical solutions and set standards for data quality and governance. With a modern Python-first stack , no legacy constraints and strong business backing, the role offers genuine technical ownership and strategic impact in a fully remote position . You'll ideally have most of the following: Hands-on experience with Snowflake (essential) Proven experience leading data engineering projects end-to-end Strong Python background and modern data engineering practices Deep understanding of ETL / ELT, data modelling and transformations Practical machine learning experience (desirable) Strong communication with technical and non-technical teams You'll be joining at a pivotal time, with the chance to build a modern data function from the ground up and make a visible, long-term impact on the business. The role offers significant technical autonomy , real influence at senior stakeholder level, and the opportunity to work on meaningful problems connected to the global energy transition. In return they offer a very competitive salary and strong benefits package , flexible remote working across the UK with occasional travel , and clear long-term progression path into senior data leadership. It's genuinely a really exciting opportunity to combine hands-on engineering, strategic thinking and team leadership in an environment that actively supports innovation, learning and ambitious technical ownership. If you're keen to learn more, please apply or drop Matthew MacAlpine at Cathcart Technology a message. Cathcart Technology is acting as an Employment Agency in relation to this vacancy.

A global technology organisation is looking for a Senior Application Support Analyst to join their growing Edinburgh-based team . The company provides critical infrastructure and software to major financial institutions worldwide and is currently experiencing significant growth, making this a great time to join. This is a client-facing senior role within a global product support function, supporting a Security Finance and Collateral Management platform used by customers across international markets. What you'll be doing: You'll sit at the heart of a globally used, business-critical platform . You'll also take full ownership of incidents, service requests, problems, and changes, acting as a trusted point of contact for key clients while leading the response to major incidents and complex technical challenges . Working closely with Level 3 engineering teams and engagement managers, you'll play a pivotal role in keeping systems running smoothly for financial institutions around the world . Beyond day-to-day support, you'll help shape how the service operates by driving process and product improvements, influencing best practice across international teams in the UK, North America, Asia, and Australia, and mentoring junior analysts as the team continues to grow. You'll ideally have experience with most of the following: Experience in a relevant Application / Product Support role Strong experience with Oracle and SQL Working knowledge of Java and .NET environments Experience supporting business-critical applications in a client-facing capacity Ability to work effectively within a distributed, global team Proven ability to meet deadlines in a fast-paced, changing environment Financial services experience is desirable, but not essential What's On Offer In return, you'll receive a salary of 50,000 - 65,000 , a 10% annual bonus , and an all-round solid benefits package. The role offers hybrid working with 2-3 days per week in a central Edinburgh office , easily accessible from both train stations, along with the opportunity to join a high-growth organisation working on complex, enterprise-scale systems with strong long-term career prospects. If you're keen to learn more, please apply or drop Matthew MacAlpine at Cathcart Technology a message. Cathcart Technology is acting as an Employment Agency in relation to this vacancy.

IT Support Engineer 1st & 2nd Line - Contract - Outside IR35 On-site role - Auchterarder We're supporting an organisation in Auchterarder as they look to bring in an experienced IT Support Engineer to support a busy, customer-facing environment during a key period of work. This is a hands-on, fully on-site contract role, ideal for a 1st- and 2nd-line support engineer who enjoys working closely with users, delivering excellent service, and supporting Windows 11 upgrade activity alongside day-to-day IT support. Role responsibilities: Acting as the first point of contact for IT-related issues, providing a friendly, professional, and high-quality support experience Logging, diagnosing, and resolving incidents and service requests in line with ITIL processes, escalating to L2/L3 engineers where required Providing hands-on troubleshooting across hardware, software, network, and system issues Managing IT service desk tickets, ensuring timely resolution and clear communication with users Supporting Windows 11 upgrades and general device refresh activities Setting up, configuring, and maintaining laptops, desktops, mobile devices, and peripherals Administering user accounts and permissions within Active Directory and Microsoft 365 Supporting basic networking issues including Wi-Fi, VPN, connectivity, DNS/DHCP, VoIP, and telephony systems Assisting with IT projects such as system upgrades, new technology rollouts, and hardware refreshes Ensuring adherence to cybersecurity policies and best practices Interacting with colleagues and guests in a professional, warm, and courteous manner, contributing to a premium service experience What we're looking for: 1-3 years' experience in a 1st/2nd line IT support or service desk role Experience supporting Microsoft 365 (Outlook, Teams, OneDrive) Good working knowledge of Windows and macOS operating systems Hands-on experience with Windows 11 upgrades or deployments Familiarity with ITSM tools such as ServiceNow, Freshservice, or similar Solid understanding of networking fundamentals (TCP/IP, Wi-Fi, DNS, DHCP) Good awareness of IT security best practices ITIL Foundation and/or Microsoft or CompTIA certifications (desirable, not essential) Strong communication and interpersonal skills, with a customer-first mindset A proactive problem solver who works well in a fast-paced, on-site environment Well organised, punctual, and a strong team player with a positive "can do" attitude Contract details: Start date: ASAP 8-week initial contract Outside IR35 175 - 180 per day Fully onsite - 5 days per week in Auchterarder If you're a hands-on IT Support Engineer looking for a short-term, onsite contract in a high-end, service-driven environment, we'd love to hear from you. Apply now or reach out to Andy at Cathcart Technology for more information. Cathcart Technology is acting as an Employment Business in relation to this vacancy.

Edinburgh based SaaS Organisation , that have a market leading product , are looking for an experienced Software Engineer (with good exposure using the .Net framework ) to join their agile team - modern tech and hybrid working on offer. They've been running really successfully now for several years and their product is used worldwide, largely both within the UK and the US. It's a data focused product that is proven to enhance the efficiency within organisations and ultimately lower costs. The platform has been so successful the company have recently been acquired by a global powerhouse, as they're looking to expand their footprint, so it's a really exciting time to join. They're based in central Edinburgh and have a development squad of roughly seven, they'd describe themselves as a friendly and sociable bunch that endorse collaborate working and are looking for a similar fit. For this role (and all technical roles at the business) they're ideally looking for someone that can work onsite, roughly three days per week . You'd find yourself working on their core cloud platform , which is written with a modern tech stack ( .Net, SQL, Azure and VueJS ). They are ideally looking for a Developer that feels comfortable across the full stack or would be open to learning some of their tech stack - as they're happy to help people upskills here, they've got a great L&D environment. You'll ideally have experience with most of the following; Modern .Net (.Net Core, ASP.Net MVC) Databases (SQL Server or Entity Framework) Modern JavaScript Libraries (ReactJS, Angular or VueJS) Working with an Agile environment Experience with the following is highly desirable; Microsoft Azure Microservices Working in a product environment The company have a great culture , I've helped several Engineers join the organisation within the last couple of years and heard great things first hand! Their offices are just walking distance from Haymarket station in Edinburgh , and they support hybrid working , where you'd be expected in about three days per week . In return they're able to offer a salary from 30k to 44k for this role on top of a good benefits package to match (Annual Bonus, 34 days holidays and more). If you're keen to learn more, please apply or drop Douglas Paget at Cathcart Technology a message. Cathcart Technology is acting as an Employment Agency in relation to this vacancy.

A growing organisation at the forefront of their industry in Glasgow are seeking an IT Systems & Applications Manager to play a pivotal role in shaping how technology supports scale, efficiency and long-term growth. It's an opportunity to take ownership of core business systems, improve how technology is used day-to-day, and bring structure and consistency to an evolving systems landscape. You'll combine strategic oversight with hands-on involvement, working closely with teams across the business to understand processes, identify inefficiencies and apply technology in a practical, impactful way. With international expansion underway and further acquisitions planned, this role will be central to ensuring systems are robust, well-integrated and fit for the future. The Company This is a scaling organisation with an ambitious growth agenda. They're actively investing in technology to support rapid growth, integrate new acquisitions, and ensure systems work smarter, not harder, for the business. Technology is seen as a key enabler of the business, with strong executive support for continued improvement, automation and smarter use of systems to support teams on the ground. Technology Environment The organisation operates within a Microsoft centric environment, with Dynamics 365 Business Central at the heart of its operational systems. The business has recently redefined and reimplemented its Dynamics 365 platform, moving away from a heavily customised legacy setup to a cleaner, more scalable solution. With the core platform now stabilised, the focus has shifted to driving adoption, improving processes and extracting far more value from Dynamics. Alongside Dynamics, the organisation makes extensive use of Microsoft 365 and the Power Platform, with a growing emphasis on automation, workflow improvement and better reporting. There is a clear appetite to simplify, standardise and ensure technology genuinely supports how the business operates day-to-day. The Role You will take ownership of the organisation's core systems and applications, ensuring they are secure, reliable and aligned to business needs. You'll lead a small internal IT team and work closely with key third-party suppliers, while staying close enough to the detail to understand how systems are used in practice. A key part of the role is engaging with stakeholders across the business, mapping processes, identifying pain points and using technology to solve real operational problems. You will also play an important role in supporting future acquisitions, helping to integrate systems, rationalise platforms and bring new teams into a consistent operating model. You will: Own and evolve the organisation's core IT systems and business applications, with Dynamics 365 Business Central as a central platform. Drive adoption, optimisation and continuous improvement of Dynamics across the business. Work closely with teams to understand processes and identify opportunities for simplification, automation and better system use. Champion the use of the Power Platform to automate workflows and improve reporting and visibility. Lead and develop a small IT team, setting clear priorities and supporting their growth. Manage and challenge third-party suppliers, ensuring strong performance against SLAs, KPIs and budgets. Provide IT systems oversight during acquisition activity, supporting migrations and integration work. Maintain strong governance around security, access management and compliance across the Microsoft estate. Who We're Looking For Experience owning or managing business-critical systems in a Microsoft-centric environment. Strong exposure to Dynamics 365 Business Central Hands-on experience with Microsoft 365, identity management and the Power Platform. Comfortable analysing business processes and translating requirements into practical system improvements. Previous experience managing/ mentoring a small team and coordinating external suppliers. Confident balancing strategic thinking with hands-on delivery. Strong communication skills, with the ability to work effectively with technical and non-technical stakeholders. Curious, pragmatic and motivated by making technology work better for the business. Why This Role Play a central role in shaping how a growing organisation uses technology, rather than inheriting a fixed or stagnant setup. Take ownership of a freshly reworked Dynamics 365 platform and help the business fully realise its potential. Drive meaningful automation and process improvement using the Power Platform, with visible impact across the organisation. Be trusted to influence systems, priorities and ways of working during a period of international growth and acquisition activity. Combine strategic responsibility with hands-on involvement, staying close enough to the detail to make a real difference. Join a business where technology is viewed as a driver of growth, not just a support function. The Offer The salary range is 60,000 - 80,000, alongside a strong benefits package and hybrid working. This is an excellent opportunity for someone who wants to step into a visible, influential systems role, help a business scale and make a tangible impact through better use of technology. If this sounds interesting, please apply or reach out to Murray Simpson. Cathcart Technology is acting as an Employment Agency in relation to this vacancy.

I'm working with a key public sector organisation who are looking for a Senior Power Platform Specialist to join their team and help rebuild their entire CRM system on Microsoft Power Platform moving away from Dynamics. You'll work across the full SDLC from gathering requirements through to design, build, testing and support. It's a hands on role , but you'll also have the chance to mentor colleagues and help shape technical standards . The role: As part of this role, you will take ownership of Power Platform solution design and delivery, building and supporting enterprise level applications using Power Apps , Power Automate , Power Pages , and Power Virtual Agents . You will configure and deploy Dataverse and Dynamics 365 solutions, while working closely with architects, stakeholders, and delivery teams to ensure secure and scalable outcomes . A key part of the role will be driving ALM best practices, implementing CI CD pipelines, and embedding DevOps processes. While the focus will be on low code , you will occasionally use custom code in JavaScript or C# where required. Looking ahead, there is also potential to mentor or manage a small team as the function grows. What you'll bring: Strong experience designing and building enterprise solutions on the Power Platform Hands on with Dataverse, Dynamics 365, ALM and Azure DevOps Experience coding in JavaScript or C# Comfortable communicating with stakeholders and influencing technical direction Exposure to Power Apps Test Studio or other testing solutions Microsoft certifications are a desirable but not essential What's in it for you? Salary (Happy to discuss over a call) 43 days annual leave + option to buy 4 extra weeks Final salary pension scheme! Hybrid working with just a few days per month onsite in Glasgow Big opportunity to influence technical direction Scope in 12 months to take on people management responsibility of 4 developers This is a great opportunity to join this organisation at a time of digital transformation and get hands on involvement from the get go. If this sounds like an opportunity that could be a good fit for you (or someone you know), apply below or contact Matthew MacAlpine at Cathcart Technology .

Established Software House that develop SaaS products for the Healthcare Industry with modern technologies are looking for a Senior Software Engineer to join one of their Agile teams in Edinburgh. M odern tech and hybrid working on offer. The organisation are well known and have a very strong technical environment and reputation, everyone lives and breathes modern technology here . They develop large scale SaaS products designed to improve efficiency and accountability within the healthcare industry, and they have very quickly become a household name and a market leader within their field. The company have several different squads, with each looking after one or two different products . They have several market leading products now that are widely used by millions. This role would involve joining a small agile squad (circa 5), that's only a few years old, but rich with commercial experience. They look after two really popular modern cloud based products and actively use; .Net Core , Azure and Angular . The company obviously work with a really modern tech stack, but they are fairly tech agnostic and really just want to hire strong Software Engineers with good experience using best practices, so they aren't bogged down if you haven't worked with their full tech stack. The company do place a really strong importance on doing software development correctly (from SOLID principles, Design Patterns, Restful API's, Unit Testing, Test Driven Development ), Engineers that embody these practices would fit in well. You'll ideally have commercial experience with most of the following; Modern .Net (C#, MVC, .Net Core, Web API) Databases (ideally SQL Server) Cloud Services (Azure, AWS or GCP) HTML, CSS and JavaScript (ideally Angular or Reactjs). The following is highly desirable; Microservices Elastic Search or Apache Kafka Experience or interest with AI Salary for this role ranges from 52k to 58k (there may be some flex), and they're ideally looking for hybrid working in Edinburgh (roughly two days per week). On top of this, they also offer a good package of benefits. Which includes; annual share scheme, 33 days holiday, pension, private medical and dental through BUPA, life insurance and time off to extended career breaks + many more. If this opportunity sounds of interest and you match most of the criteria, please do apply and drop Doug at Cathcart Technology a message.

Cloud Engineer required in Glasgow to join a global organisation and help deliver a fully automated, enterprise scale Azure platform. This is an opportunity to work in a modern, cloud first environment, where automation, orchestration, and Infrastructure as Code (IaC) are at the heart of how the platform operates. You'll be part of a technically ambitious team, delivering complex, scalable cloud infrastructure, optimising operations, and helping shape the way the company works in the cloud. The Company This is a progressive, global organisation heavily invested in digital transformation, adopting modern tools, practices, and principles to build a fully automated, cloud native platform designed for scale, reliability, and high performance. You'll join a team that values technical excellence and collaboration, giving you the opportunity to influence platform design, shape operational practices, and help embed cloud first ways of working across the organisation. The Role As Cloud Engineer, you'll play a central role in shaping the organisation's cloud platform for the future. You'll manage, automate, and optimise Azure infrastructure using both IaaS (virtual machines, networking, storage) and PaaS (managed services such as databases, app services, and serverless platforms). Using Infrastructure as Code, you'll ensure the environment is fully automated, scalable, secure, and resilient, supporting the business's ongoing digital transformation and long term growth. You will * Take ownership of day to day platform operations, including monitoring, incident management, and ticket resolution, while automating repetitive tasks. * Deploy and maintain infrastructure using Infrastructure as Code, ensuring consistency, repeatability, and efficiency across environments. * Implement automation and orchestration to optimise operations, reduce manual effort, and increase platform reliability. * Use monitoring and logging tools to proactively detect and resolve issues, enhancing performance, resilience, and security. * Contribute to complex cloud operations and transformation initiatives that directly impact business performance. * Mentor colleagues moving from on premise infrastructure, championing cloud first practices and modern ways of working. Who We're Looking For * 4+ years' hands on experience in Azure environments including both IaaS and PaaS * Microsoft Certified: Azure Administrator * Strong experience with Infrastructure as Code, automation, and orchestration. * Proficiency with PowerShell, Azure CLI, Bicep, and DevOps pipelines. * Comfortable mentoring colleagues and influencing technical practices across teams. Why This Role Is Exciting * Be part of a major digital transformation, moving Legacy infrastructure to a fully automated, cloud native platform. * Work with Azure IaaS and PaaS, DevOps pipelines, and modern tools to deliver scalable, reliable, and secure cloud services. * Operate in a fully code driven environment, where automation and orchestration are central to how the platform is designed, deployed, and managed. * Take on complex, challenging cloud operations and use cutting edge tools to deliver scalable, secure, and high performing services. * Use AI Ops and intelligent automation to optimise operations, detect issues, and improve performance. * Mentor colleagues and champion cloud first practices, influencing culture while helping the team adopt modern infrastructure approaches. The Offer You'll receive a competitive salary and benefits, with hybrid working (typically three days a week in a modern Glasgow office). This is a chance to work on a business critical, cloud native Azure platform and make a tangible impact within a global organisation invested in technology and innovation. Apply now or get in touch with Murray Simpson for more information.

6 months initial contract with view to extend long term £600 to £700 per day depending on experience Outside IR35 Hybrid UK An award winning organisations are currently going through a substantial transformation, implementing IFS. The ideal candidate will possess deep expertise in IFS applications, particularly in areas such as Finance, Supply Chain, Field Service Management (FSM), and HRIS, and will play a pivotal role in delivering scalable, secure, and efficient solutions. Interviews are being scheduled ASAP. Skills & Experience: * Fully attuned to the software development life cycle and application of best practices * Proficiency in IFS Applications, including modules such as Finance, Supply Chain Management and Human Resources. Experience with IFS Cloud is advantageous. * Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer communication, trust and confidence. * Natural ability to communicate complex issues to non specialists, manage through influence, and get things done with and through people in a direct, fair, success oriented way. * Detailed oriented, organised, and able to quickly prioritise while managing parallel tasks. *Effective influencing and negotiating skills in an environment where this role may not directly control resources. *Good understanding of Cloud based technologies, and enterprise architecture principles Please apply and or call Craig at Cathcart Technology

We're working with a well established international organisation who are growing their IT function in Glasgow. They're looking for an IT Support Engineer to join their close knit team and play a hands on role across applications, infrastructure, and end user support. This is a brilliant opportunity for someone with a couple of years' experience in IT support who's keen to grow their skills, get stuck into project work, and progress into a specialist role over time. The Role You'll be part of a small Glasgow based IT team supporting around 400 users across the UK and overseas. No two days will be the same, one day you'll be supporting business applications and liaising with vendors, the next you could be setting up hardware, working with cloud platforms, or helping on a large scale IT project. Some of the things you'll be involved in: Supporting business applications (triage, investigation, upgrades, patching). Managing Active Directory, shared network folder access, and user accounts. Assisting with Azure cloud services (Intune, Autopilot, etc.). Setting up and supporting laptops, desktops, and mobile devices (Dell or HP kit). Networking and security (Switches, Routers, Firewalls, VPN). Project work like a Windows 11 refresh, Teams softphone rollout, WiFi upgrade, and CCTV system centralisation. You'll work closely with colleagues in Glasgow and coordinate with vendors and international teams. The team have a strong culture of trust and collaboration, so they're looking for someone who'll bring a positive attitude and a willingness to get stuck in. About You Around 2+ years' IT support experience. HND or degree in IT (or equivalent). Solid hardware knowledge (Dell or HP strongly preferred). Exposure to Azure or Microsoft 365 environments. Familiarity with Active Directory, networking (TCP, IP, DNS, DHCP), and Windows Server. Confident communicator with good problem solving skills. What's most important is that you've got a solid foundation, you're eager to learn, and you want to build a long term career with the business. This isn't a stepping stone role, there are great opportunities to progress and specialise if you're ambitious and keen to grow. The Package Salary up to £32,000 depending on experience. 35 days' holiday (including bank holidays + flexible days). 5.5% employer pension contribution. Annual bonus scheme (paid consistently in recent years). Private medical and dental (after 1 year). Life cover (4x salary). Hybrid working They're Glasgow based, so you'll need to be local and able to come into the office when required. Sound like you? If you're looking for that next step in your IT career and want to join a supportive team where you can really grow, we'd love to hear from you.

Applications Support Analyst Who are they? I'm working with a growing SaaS Fintech based in central Glasgow. They are going through a period of sustained growth and are looking to add an Applications Analyst to their Software Support team. The company is performing well and have tracked some great success with their product over the last few years, so you will be joining at a great time. The longer term roadmap is to migrate the most of their customers to a cloud-hosted platform over the next couple of years, so you will have the opportunity to work with modern technologies and potentially expand your current skill set. What will I be doing? You will be responsible for providing operational support for their key software products, resolving any tickets logged on the Service Desk and ensuring they are correctly resolved as per the Service Level Agreements. It is important that the ideal candidate can analyse where problems lie and have the skills, knowledge, and expertise to resolve it. A background in working with SQL databases is crucial here, as well as how to diagnose performance issues across both desktop and (ideally) cloud applications. There are opportunities to progress here and you will be given mentoring responsibility to the more Junior Analysts in the team ensuring top levels of service to their global customer base. What skills do I require? Strong commercial experience with SQL Server (ideally T-SQL) Experience of bespoke Application installations, configurations, and management ITSM tooling Working within an ITIL environment Cloud knowledge would be beneficial - AWS, Azure or GCP Experience with diagnosing database performance issues Knowledge of financial services Mentoring junior colleagues Strong knowledge of Windows Server Why work for them? The company have maintained a great employee retention rate, which is a true testament to the great culture within the business. The salary on offer is between £31,000 and £39,000 with flexible hybrid working arrangements in place. They also have an extremely generous Annual Leave package of 34 days holiday a year (including Bank Holidays) and a focus on wellbeing and mindfulness which includes perks like weekly yoga classes, massages, and discounted gym memberships, as well as private healthcare for you and your family. Does this sound like your next role? Contact Katie at Cathcart Technology for more information.