Derbyshire Fire & Rescue Service

3rd Line ICT Support Engineer Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476). Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire. Agile working arrangements can be discussed with the successful candidate. Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service. As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate. Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments. You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.  You will be able to demonstrate: Excellent ICT Problem solving in a mission critical environment. A strong understanding of networking technologies, including switches & firewalls. A strong understanding of Microsoft Windows operating system technologies. A strong understanding of virtualised server and desktop provision. A strong understanding of cloud-based infrastructure. An excellent all-round ICT support understanding and working as part of a busy technical team. Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence? There will be a requirement for some travel for which a pool car will be provided. The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required.  The postholder will also be required to provide rota cover on the Recall to Duty Scheme. In return we offer; Flexible working hours. Family friendly policies. Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service. Free, secure on-site car parking. Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations. Employee discount scheme (Boost). Employee support networks. Enhanced Maternity Pay (subject to meeting eligibility criteria). Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service. Ongoing training and development opportunities. Eligibility to join the Local Government Pension Scheme with generous employer contributions. Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages. We are committed to equality and fairness at work.  Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role. We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment. Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.   To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931   The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.   For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk. If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.