Exalto Consulting

Lead Desktop Support Analyst (West Yorkshire) Salary: £45,000 - 50,000 Working pattern: Full time on site, 5 days per week Exalto Consulting is recruiting a Lead Desktop Support Analyst to take ownership of day to day deskside support and act as an escalation point for more complex issues. You ll help set standards, coach others, and improve the consistency and quality of end user support. What you ll be doing Leading day to day ticket flow, prioritisation, and service performance against SLAs Acting as escalation for complex desktop, laptop, and user services issues Coaching and supporting other analysts, improving knowledge sharing and ways of working Improving processes, documentation, and standard operating procedures Coordinating IMAC activity, device lifecycle work, and site support requirements Working closely with wider IT teams and suppliers to resolve issues and prevent recurrence What you ll bring Strong hands on EUC and desktop support experience in a structured support environment Advanced troubleshooting across Windows 10/11, Microsoft 365, Active Directory Experience with SCCM and or Intune and a solid approach to device management Confidence leading by example, coordinating workloads, and supporting team development Strong stakeholder skills, able to explain issues clearly and manage expectations

Senior ITSM Tooling Consultant (ServiceNow, Halo or similar experience) Remote with occasional travel to London and client sites Salary: circa £50,000-£80,000 + bonus + benefits Must be eligible to pass SC Security Clearance We re looking for an ITSM (Ideally ServiceNow or Halo) Consultant to join a growing digital transformation consultancy delivering large-scale ITSM implementations for major UK organisations across financial services, government and defence. This is a hands-on technical consulting role, working closely with senior client stakeholders to design, configure and deliver scalable, enterprise-grade ITSM solutions. The Role You ll take ownership of complex ITSM workstreams while collaborating as part of a wider consulting team. Responsibilities include: Designing, configuring and supporting ITSM / ESM solutions Delivering end-to-end ITSM platform implementations Integrating ITSM software (ServiceNow / Halo) with external systems via APIs Supporting discovery, automation and service optimisation initiatives Translating client requirements into robust technical solutions Contributing to agile delivery (epics, user stories, sprint support) Skills and experience You ll bring: Strong hands-on experience with ServiceNow, Halo or similar Solid understanding of ITIL across the service lifecycle (ITIL v3 Foundation minimum) Experience integrating platforms using REST / SOAP APIs Knowledge of infrastructure and application discovery tools Strong analytical, problem-solving and technical design skills Experience working in agile delivery environments

PMO Analyst Contract Inside IR35 £337 per day Location: occasional travel to Southampton The Role We are seeking an experienced PMO Analyst to support a large, complex, multi-workstream programme operating within a hybrid delivery environment. This role is suited to someone hands-on and delivery-focused, with strong experience in programme controls, governance, reporting and stakeholder engagement. The role is primarily remote, with infrequent travel to a client site in Southampton as required. Key Responsibilities Maintain and manage integrated programme and portfolio plans using MS Project, including milestones, dependencies and critical paths Own and maintain RAID/RAIDD logs, ensuring risks, issues and dependencies are clearly tracked and escalated Support programme governance, including stage gates, reporting cycles and steering forums Produce clear, concise programme and portfolio reporting for senior stakeholders Develop and maintain Power BI dashboards and MI, providing insight across cost, schedule, risk and benefits Support financial and resource tracking, including forecasts, actuals and variance reporting Work confidently with Jira to support Agile delivery teams and feed delivery data into programme-level reporting Essential Skills & Experience Proven experience as a PMO Analyst (or similar) on large, complex programmes Strong understanding of hybrid delivery models (waterfall governance with agile delivery teams) Hands-on experience with MS Project and Jira Strong Power BI and Excel skills for reporting and analysis Experience managing RAID/RAIDD logs and supporting formal governance processes Comfortable working with financial and resource data Able to interpret complex information and present clear summaries to senior stakeholders Desirable Experience Experience within retail or other customer-facing, multi-site environments Experience working in large or multi-region organisations Exposure to portfolio or central PMO functions