Integral UK
Birmingham, Staffordshire
Summary of Role Lead and manage a specialist team responsible for commercial contract renewals, remedial quoting process and sales administration. This role ensures timely, accurate contract renewals while overseeing the development and submission of remedial work quotations to maintain client relationships and drive revenue growth. What you will be doing Supervise and develop a team of contract administrators and estimators handling renewal cycles, remedial quotations and sales administration. Conduct performance reviews, provide coaching, and foster a collaborative environment focused on accuracy and client service excellence. Manage workload allocation to ensure deadlines are consistently met across multiple contracts and projects. Oversee the end to end renewal process for commercial service contracts, ensuring timely identification of upcoming expirations and proactive client engagement. Review contract terms, pricing adjustments, and scope changes. Coordinate with finance and operations teams to finalise renewal documentation. Maintain renewal tracking systems and report on pipeline status and conversion rates. Direct the preparation and submission of quotations for remedial, repair, and additional scope work identified during service visits. Establish standardised quoting processes, pricing methodologies, and approval workflows. Ensure quotations are technically accurate, commercially competitive, and aligned with contract terms and client expectations. Oversee the processing of sales orders, preparing quotes and proposals, maintaining CRM systems and sales databases, managing sales documentation and contracts, and coordinating sales meetings and presentations. Tracking sales metrics and pipeline data, generating sales reports and forecasts. Maintain accurate customer records, updating sales tracking systems, analysing sales data for trends, managing contact lists and mailing databases, and ensuring data integrity across platforms. Monitor pricing strategies to maintain profitability while remaining competitive. Track quote to conversion metrics and identify improvement opportunities. Collaborate with management on budget forecasting related to renewal revenue and remedial work projections. Implement controls to minimise pricing errors and contractual disputes. Serve as escalation point for complex renewal negotiations and remedial scope discussions. Build strong relationships with key clients to understand their evolving needs and address concerns promptly. Ensure high service standards that support contract retention and expansion opportunities. Develop and refine standard operating procedures for renewals and quoting workflows. Implement technology solutions and CRM tools to enhance efficiency and data accuracy. Generate management reports on team performance, renewal success rates, and remedial work trends. Ensure all renewals and quotations comply with contractual obligations, company policies, and regulatory requirements. Identify and mitigate risks related to contract terms, pricing commitments, and service delivery capabilities. What we will need from you Comprehensive experience in contract management, commercial operations, or facilities management (essential) ideally within the Sprinkler industry. Experience of a supervisory/management position driving performance improvements, and developing talent (essential) Strong understanding of commercial contracts, pricing structures, and estimating principles. Proficiency in CRM systems, contract management software, and Microsoft Office Suite (particularly Excel) (essential) Demonstrated ability to balance client needs with profitability objectives. Experience with negotiation and value proposition development (essential) Exceptional written and verbal communication skills with ability to present complex information clearly to diverse stakeholders. (essential) What you can expect in return Competitive & negotiable salary depending on experience. 25 days holiday plus bank holidays and option to buy 5 days Contributory company pension scheme Life Assurance Health care scheme Hours: 36.5 hours per week (Monday to Thursday 8.45 - 16.40, Friday 8.45 - 16:00) Please note: You will be required to undertake a driving licence check, right to work check and may be required to undertake a DBS check as part of your job role at Hall & Kay. Additional Company information About Us At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts our focus is on the lifetime value of a project. Meaning we can design, supply, install, test and maintain all types of sprinkler, gas suppression, fire detection, and integrated security systems. With 140+ year trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UK's most respected companies in all areas of industry and construction. What sets us apart? Our culture. What we call 'the Hall & Kay way'. it's a people thing. Put simply, we know we can achieve more when we work as a team - with clients, with the communities we serve and in our own business. Our people create safety every single day, using their skills and experience to adapt to changing situations and rise to the challenges presented to us. It's our people that make us trusted to deliver. Find out more about us and what our people say about us. Our Commitment We promote equality and ensure we have an inclusive culture where we recognise and address unconscious bias or prejudice - whether involving race, sex, background, disability, sexuality or other factors. We create a supportive environment that drives innovation, creativity and results.
Summary of Role Lead and manage a specialist team responsible for commercial contract renewals, remedial quoting process and sales administration. This role ensures timely, accurate contract renewals while overseeing the development and submission of remedial work quotations to maintain client relationships and drive revenue growth. What you will be doing Supervise and develop a team of contract administrators and estimators handling renewal cycles, remedial quotations and sales administration. Conduct performance reviews, provide coaching, and foster a collaborative environment focused on accuracy and client service excellence. Manage workload allocation to ensure deadlines are consistently met across multiple contracts and projects. Oversee the end to end renewal process for commercial service contracts, ensuring timely identification of upcoming expirations and proactive client engagement. Review contract terms, pricing adjustments, and scope changes. Coordinate with finance and operations teams to finalise renewal documentation. Maintain renewal tracking systems and report on pipeline status and conversion rates. Direct the preparation and submission of quotations for remedial, repair, and additional scope work identified during service visits. Establish standardised quoting processes, pricing methodologies, and approval workflows. Ensure quotations are technically accurate, commercially competitive, and aligned with contract terms and client expectations. Oversee the processing of sales orders, preparing quotes and proposals, maintaining CRM systems and sales databases, managing sales documentation and contracts, and coordinating sales meetings and presentations. Tracking sales metrics and pipeline data, generating sales reports and forecasts. Maintain accurate customer records, updating sales tracking systems, analysing sales data for trends, managing contact lists and mailing databases, and ensuring data integrity across platforms. Monitor pricing strategies to maintain profitability while remaining competitive. Track quote to conversion metrics and identify improvement opportunities. Collaborate with management on budget forecasting related to renewal revenue and remedial work projections. Implement controls to minimise pricing errors and contractual disputes. Serve as escalation point for complex renewal negotiations and remedial scope discussions. Build strong relationships with key clients to understand their evolving needs and address concerns promptly. Ensure high service standards that support contract retention and expansion opportunities. Develop and refine standard operating procedures for renewals and quoting workflows. Implement technology solutions and CRM tools to enhance efficiency and data accuracy. Generate management reports on team performance, renewal success rates, and remedial work trends. Ensure all renewals and quotations comply with contractual obligations, company policies, and regulatory requirements. Identify and mitigate risks related to contract terms, pricing commitments, and service delivery capabilities. What we will need from you Comprehensive experience in contract management, commercial operations, or facilities management (essential) ideally within the Sprinkler industry. Experience of a supervisory/management position driving performance improvements, and developing talent (essential) Strong understanding of commercial contracts, pricing structures, and estimating principles. Proficiency in CRM systems, contract management software, and Microsoft Office Suite (particularly Excel) (essential) Demonstrated ability to balance client needs with profitability objectives. Experience with negotiation and value proposition development (essential) Exceptional written and verbal communication skills with ability to present complex information clearly to diverse stakeholders. (essential) What you can expect in return Competitive & negotiable salary depending on experience. 25 days holiday plus bank holidays and option to buy 5 days Contributory company pension scheme Life Assurance Health care scheme Hours: 36.5 hours per week (Monday to Thursday 8.45 - 16.40, Friday 8.45 - 16:00) Please note: You will be required to undertake a driving licence check, right to work check and may be required to undertake a DBS check as part of your job role at Hall & Kay. Additional Company information About Us At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts our focus is on the lifetime value of a project. Meaning we can design, supply, install, test and maintain all types of sprinkler, gas suppression, fire detection, and integrated security systems. With 140+ year trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UK's most respected companies in all areas of industry and construction. What sets us apart? Our culture. What we call 'the Hall & Kay way'. it's a people thing. Put simply, we know we can achieve more when we work as a team - with clients, with the communities we serve and in our own business. Our people create safety every single day, using their skills and experience to adapt to changing situations and rise to the challenges presented to us. It's our people that make us trusted to deliver. Find out more about us and what our people say about us. Our Commitment We promote equality and ensure we have an inclusive culture where we recognise and address unconscious bias or prejudice - whether involving race, sex, background, disability, sexuality or other factors. We create a supportive environment that drives innovation, creativity and results.
Integral UK
Location: Covering London & South East We are looking for a highly skilled Security Installation Engineer to join our team and oversee the installation and integration of security systems for our clients. The ideal candidate will have a solid background in security technology, hands on experience with installation procedures, and a commitment to delivering high quality service to our customers. Responsibilities Collaborate with clients and project managers to design security systems tailored to their specific needs and requirements. Develop detailed installation plans and ensure compliance with industry standards and regulations. Execute the installation of security systems including CCTV cameras, access control systems, alarm systems, and other related technologies. Install hardware, wiring, and peripherals according to project specifications and safety guidelines. Integrate security systems with existing infrastructure, networks, and software platforms. Configure system settings, protocols, and interfaces to ensure seamless operation and interoperability with other components. Conduct thorough testing and commissioning of installed security systems to verify functionality, performance, and compliance with client expectations. Troubleshoot any issues and make necessary adjustments to achieve optimal operation. Create comprehensive documentation of installation procedures, configurations, and system integrations. Maintain accurate records of equipment inventory, wiring diagrams, and test results for future reference and troubleshooting purposes. Provide training to clients and end users on how to operate and maintain security systems effectively. Offer guidance on best practices for security management, system administration, and troubleshooting procedures. Offer technical support to clients during and after the installation process. Address any questions, concerns, or issues promptly and professionally to ensure customer satisfaction and retention. Ensure that all installations meet quality standards and regulatory requirements. Conduct regular inspections and audits to assess the performance and reliability of installed systems and recommend improvements as needed. What we will need from you Proven experience in installing and integrating security systems, including CCTV, access control, and alarm systems. Strong technical skills in electrical wiring, network configuration, and system integration. Familiarity with industry standards and regulations related to security technology. Excellent problem solving abilities and attention to detail. Effective communication skills with the ability to interact professionally with clients, colleagues, and vendors. Ability to work independently and manage multiple projects simultaneously. Relevant certifications (e.g., Certified Security System Installer, Certified Low Voltage Technician) are a plus. What you can expect in return Competitive & negotiable salary depending on relevant experience 25 days holiday plus bank holidays and option to buy holiday Contributory company pension scheme Life Assurance Company Van Company Funded Health Cash Plan Hours: 40 hours per week (Monday to Friday 8.00 - 16.30)
Location: Covering London & South East We are looking for a highly skilled Security Installation Engineer to join our team and oversee the installation and integration of security systems for our clients. The ideal candidate will have a solid background in security technology, hands on experience with installation procedures, and a commitment to delivering high quality service to our customers. Responsibilities Collaborate with clients and project managers to design security systems tailored to their specific needs and requirements. Develop detailed installation plans and ensure compliance with industry standards and regulations. Execute the installation of security systems including CCTV cameras, access control systems, alarm systems, and other related technologies. Install hardware, wiring, and peripherals according to project specifications and safety guidelines. Integrate security systems with existing infrastructure, networks, and software platforms. Configure system settings, protocols, and interfaces to ensure seamless operation and interoperability with other components. Conduct thorough testing and commissioning of installed security systems to verify functionality, performance, and compliance with client expectations. Troubleshoot any issues and make necessary adjustments to achieve optimal operation. Create comprehensive documentation of installation procedures, configurations, and system integrations. Maintain accurate records of equipment inventory, wiring diagrams, and test results for future reference and troubleshooting purposes. Provide training to clients and end users on how to operate and maintain security systems effectively. Offer guidance on best practices for security management, system administration, and troubleshooting procedures. Offer technical support to clients during and after the installation process. Address any questions, concerns, or issues promptly and professionally to ensure customer satisfaction and retention. Ensure that all installations meet quality standards and regulatory requirements. Conduct regular inspections and audits to assess the performance and reliability of installed systems and recommend improvements as needed. What we will need from you Proven experience in installing and integrating security systems, including CCTV, access control, and alarm systems. Strong technical skills in electrical wiring, network configuration, and system integration. Familiarity with industry standards and regulations related to security technology. Excellent problem solving abilities and attention to detail. Effective communication skills with the ability to interact professionally with clients, colleagues, and vendors. Ability to work independently and manage multiple projects simultaneously. Relevant certifications (e.g., Certified Security System Installer, Certified Low Voltage Technician) are a plus. What you can expect in return Competitive & negotiable salary depending on relevant experience 25 days holiday plus bank holidays and option to buy holiday Contributory company pension scheme Life Assurance Company Van Company Funded Health Cash Plan Hours: 40 hours per week (Monday to Friday 8.00 - 16.30)