Integral UK

Apprentice Sales Engineer You will work within the main contracts sales and estimating team alongside the Sales/Proposals manager, focusing on large projects such as office/commercial developments, infrastructure and data centres. Throughout the apprenticeship, you will learn to develop technical solutions for customers, produce tender estimates, and generate tender submissions. What you will be doing Review and respond to enquiries and update the CRM system Goldvision. Develop technical specifications and begin drafting proposals based on customer deadlines. Review customer specifications, drawings, bills of quantities and other project documentation to produce accurate quotations. Coordinate with design engineers, project management, and leadership to incorporate technical input into quotations. Analyse risk associated with financial and technical elements of projects. Produce and submit quotations to customers/clients. Follow up on submitted quotations to gather client feedback and prepare win/loss KPIs and lessons learned. Interact professionally with customers via email, telephone or site visits to enhance client satisfaction and sales opportunities. Skills, Qualities, and Experience (all essential) Minimum of 5 GCSEs at grade 4 or above, including grade 5 in Maths. A creative approach with the ability to maintain positive customer relationships. Competent numerical skills. Organisational skills with the ability to meet deadlines and adapt to changing priorities. Attention to detail and efficiency. Proven IT skills with experience in MS Office packages; aptitude to learn AutoCAD or AutoCAD View products. Ability to work independently and autonomously, as well as an effective team player in a close knit, successful team. With training, develop the confidence to present proposals to clients face to face or remotely. A full UK driving licence. What you can expect in return Competitive salary 25 days holiday plus bank holidays Contributory company pension scheme Life assurance 36.5 hours per week (Monday to Thursday 8:45 - 16:40, Friday 8:45 - 16:00) About the apprenticeship You will be studying towards an Engineering Maintenance Technician Level 3 Apprenticeship at Trafford College, WA14 5PQ. While studying, you will work alongside experienced engineers on real project engineering tasks, possibly traveling to different sites within a region. You will manage your time and commitments to complete assignments and deliver a highly valued role. Supporting activities may include project site assessments, documentation support, technical surveys, and contributing to project planning and coordination. These responsibilities provide hands on experience across the full spectrum of project delivery and complement your technical development throughout the apprenticeship program. Important Information GRADES: You will be required to provide your GCSE grades prior to selection for the Assessment Centre & interview. The assessment centre for this programme will take place on Thursday 16th July in Manchester. Role Start Date: September 2026 Note: You may be required to complete a DBS check, at either basic or enhanced depending on the location you will be working in.

Location: Office based - Central London Our Administrator will provide a high-quality administration and back-office support service to operational teams and clients. You will ensure efficient and effective administration for all service & maintenance provision in line with agreed processes and procedures. You will continuously improve efficiency and effectiveness of our processes to support service delivery. Summary of role Main Duties Contribute to effective communications and be the operational support for all service maintenance related activities Demonstrate a responsive "can-do" attitude to the Security/ Fire team and end users across the portfolio Ensure prompt and professional response to customer requests Responsibility for ensuring due compliance to the London & South East contract specifications (Client Specific) Provide monthly reports in the agreed format both internally and to specific clients. Provide Conformity Certificates to clients in line with the required external Auditors (NSI & SSAIB). Ensure all Quality Management Systems are in line with ISO9001, and all administration tasks are carried out in line with this requirement. Administration Alongside the operational team, plan and co-ordinate PPM, reactive, project and quoted works and ensure correct labour resource allocation through forward planning. Update both client and in-house IT/CAFM systems with works undertaken ensuring statutory certification and PPM completion is obtained from sub-contractors and in-house labour are uploaded onto the IT/CAFM system in a timely manner to ensure all KPIs and SLA are achieved. Ensure PPM planners are up to date and uploaded into the IT/CAFM system and generate monthly PPMs from that system to disseminate to the engineering team. Raise reactive work orders for engineers and sub-contractors and ensuring consistency of communication with the client throughout the life cycle of every specific job raised. Raise purchase orders and renewal of annual sub-contractor orders for PPM, updating contract information sheets for engineers and management contract files. Manage sales trackers and provide back office support to sales teams as required. Ensure timesheets are processed weekly, ensuring job numbers are correct for input, and expenses claimed are accompanied with the necessary background paperwork. Liaise with client, sub-contractors, engineers and H&K managers as necessary and ensuring the highest levels of contract/back office support to both internal and external stakeholders. Manage and track in coming client calls in line with Security/Fire Operating procedures. Prepare weekly and monthly applications for payment and submit to client for all quoted, reactive and PPM works. Liaise with clients and Contract Managers to resolve invoice/application queries in a timely manner. Provide general administration support to the team and client staff as appropriate. Manage and Apply for Police Intervention to client's systems with the relevant police authority (ACPO). Provide details on request to operational teams for the correct management of nuisance alarms from client systems. Ensure that administration procedures and records are maintained in line with company policy and outside accreditation bodies including NSI & SSAIB. Support Operational team and key stakeholders to maintain policies and procedures to ensure conformity to outside accreditation bodies including NSI & SSAIB What we will need from you as an Administrator Previous experience in a similar administrative role, preferably in customer service is highly desirable. Previous experience within the Fire & Security sector would be an advantage. Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines (essential). Strong attention to detail and accuracy (essential). Proficient in using Microsoft Office Suite (essential) and CRM software (desirable as training will be provided). Excellent verbal and written communication skills (essential). Strong problem-solving and customer service skills (essential). Ability to work independently and as part of a team (essential). Able to use initiative, be proactive and contribute to continuous improvement activities (essential). What you can expect in return as an Administrator Salary Range competitive & negotiable depending on experience 25 days holiday plus bank holidays and option to buy 5 days Contributory company pension scheme Life Assurance Private medical scheme Hours: 36.5 hours per week (Monday to Thursday 8.45 - 16.40, Friday 8.45 - 16:00) Please note: You may be required to undertake a DBS check as part of your job role at Hall & Kay. How to apply Please submit a tailored CV detailing your experience relevant to this role.

Integral UK is seeking an Administrator to provide high-quality administration and back-office support in Central London. The role involves managing client communications, ensuring compliance with contracts, and facilitating efficient service delivery. Ideal candidates will possess strong organizational skills, attention to detail, and previous customer service experience. The position offers a competitive salary, 25 days holiday plus bank holidays, and a contributory pension scheme.

Summary of Role Lead and manage a specialist team responsible for commercial contract renewals, remedial quoting process and sales administration. This role ensures timely, accurate contract renewals while overseeing the development and submission of remedial work quotations to maintain client relationships and drive revenue growth. What you will be doing Supervise and develop a team of contract administrators and estimators handling renewal cycles, remedial quotations and sales administration. Conduct performance reviews, provide coaching, and foster a collaborative environment focused on accuracy and client service excellence. Manage workload allocation to ensure deadlines are consistently met across multiple contracts and projects. Oversee the end to end renewal process for commercial service contracts, ensuring timely identification of upcoming expirations and proactive client engagement. Review contract terms, pricing adjustments, and scope changes. Coordinate with finance and operations teams to finalise renewal documentation. Maintain renewal tracking systems and report on pipeline status and conversion rates. Direct the preparation and submission of quotations for remedial, repair, and additional scope work identified during service visits. Establish standardised quoting processes, pricing methodologies, and approval workflows. Ensure quotations are technically accurate, commercially competitive, and aligned with contract terms and client expectations. Oversee the processing of sales orders, preparing quotes and proposals, maintaining CRM systems and sales databases, managing sales documentation and contracts, and coordinating sales meetings and presentations. Tracking sales metrics and pipeline data, generating sales reports and forecasts. Maintain accurate customer records, updating sales tracking systems, analysing sales data for trends, managing contact lists and mailing databases, and ensuring data integrity across platforms. Monitor pricing strategies to maintain profitability while remaining competitive. Track quote to conversion metrics and identify improvement opportunities. Collaborate with management on budget forecasting related to renewal revenue and remedial work projections. Implement controls to minimise pricing errors and contractual disputes. Serve as escalation point for complex renewal negotiations and remedial scope discussions. Build strong relationships with key clients to understand their evolving needs and address concerns promptly. Ensure high service standards that support contract retention and expansion opportunities. Develop and refine standard operating procedures for renewals and quoting workflows. Implement technology solutions and CRM tools to enhance efficiency and data accuracy. Generate management reports on team performance, renewal success rates, and remedial work trends. Ensure all renewals and quotations comply with contractual obligations, company policies, and regulatory requirements. Identify and mitigate risks related to contract terms, pricing commitments, and service delivery capabilities. What we will need from you Comprehensive experience in contract management, commercial operations, or facilities management (essential) ideally within the Sprinkler industry. Experience of a supervisory/management position driving performance improvements, and developing talent (essential) Strong understanding of commercial contracts, pricing structures, and estimating principles. Proficiency in CRM systems, contract management software, and Microsoft Office Suite (particularly Excel) (essential) Demonstrated ability to balance client needs with profitability objectives. Experience with negotiation and value proposition development (essential) Exceptional written and verbal communication skills with ability to present complex information clearly to diverse stakeholders. (essential) What you can expect in return Competitive & negotiable salary depending on experience. 25 days holiday plus bank holidays and option to buy 5 days Contributory company pension scheme Life Assurance Health care scheme Hours: 36.5 hours per week (Monday to Thursday 8.45 - 16.40, Friday 8.45 - 16:00) Please note: You will be required to undertake a driving licence check, right to work check and may be required to undertake a DBS check as part of your job role at Hall & Kay. Additional Company information About Us At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts our focus is on the lifetime value of a project. Meaning we can design, supply, install, test and maintain all types of sprinkler, gas suppression, fire detection, and integrated security systems. With 140+ year trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UK's most respected companies in all areas of industry and construction. What sets us apart? Our culture. What we call 'the Hall & Kay way'. it's a people thing. Put simply, we know we can achieve more when we work as a team - with clients, with the communities we serve and in our own business. Our people create safety every single day, using their skills and experience to adapt to changing situations and rise to the challenges presented to us. It's our people that make us trusted to deliver. Find out more about us and what our people say about us. Our Commitment We promote equality and ensure we have an inclusive culture where we recognise and address unconscious bias or prejudice - whether involving race, sex, background, disability, sexuality or other factors. We create a supportive environment that drives innovation, creativity and results.

Integral UK is seeking a leader to manage a specialist team responsible for commercial contract renewals and sales administration in Birmingham. The role requires extensive experience in contract management, team development, and CRM systems. You will ensure timely renewals and maintain client relationships while implementing efficient quoting processes. The position offers a competitive salary, 25 days holiday, a contributory pension scheme, and a supportive work culture focused on teamwork and equality.