IT Service Delivery Manager Location: London Salary: £50,000 - £57,000 + Benefits An exciting opportunity has arisen for an experienced IT Service Delivery Manager to join a growing Managed Service Provider (MSP) in London. We're looking for a Service Delivery Manager with a strong background in Managed Print Services (MPS) and IT Managed Services. You'll lead an established service team, ensure outstanding customer service, and drive operational performance across a portfolio of commercial clients. This is an excellent opportunity to join a successful MSP where you'll have the autonomy to improve service delivery, develop your team, and build long-term customer relationships. Key Responsibilities Lead, mentor and develop the Service Delivery team. Manage the delivery of Managed Print and IT Managed Services. Ensure SLA and KPI performance targets are achieved. Act as the senior escalation point for customers and internal teams. Conduct customer service reviews and strengthen client relationships. Drive continual service improvement and operational efficiency. Produce service reports and performance metrics. Work closely with Technical, Operations and Account Management teams. Skills & Experience Previous experience as an IT Service Delivery Manager, Service Delivery Manager, or Technical Service Manager. Managed Service Provider (MSP) experience is essential. Strong Managed Print Services (MPS) background. Proven experience leading Service Delivery or Technical Support teams. Strong knowledge of IT Service Delivery, IT Support, SLAs, KPIs, and customer service. Experience supporting commercial/private sector clients. Excellent leadership, communication and stakeholder management skills. Commercially minded with a focus on customer satisfaction and service excellence. Please include your current Address/Location within your CV or application. Applications without a location may not be considered, and those with a location will be prioritised. If you are looking to relocate, then please state this along with your current location.
05/09/2026
Full time
IT Service Delivery Manager Location: London Salary: £50,000 - £57,000 + Benefits An exciting opportunity has arisen for an experienced IT Service Delivery Manager to join a growing Managed Service Provider (MSP) in London. We're looking for a Service Delivery Manager with a strong background in Managed Print Services (MPS) and IT Managed Services. You'll lead an established service team, ensure outstanding customer service, and drive operational performance across a portfolio of commercial clients. This is an excellent opportunity to join a successful MSP where you'll have the autonomy to improve service delivery, develop your team, and build long-term customer relationships. Key Responsibilities Lead, mentor and develop the Service Delivery team. Manage the delivery of Managed Print and IT Managed Services. Ensure SLA and KPI performance targets are achieved. Act as the senior escalation point for customers and internal teams. Conduct customer service reviews and strengthen client relationships. Drive continual service improvement and operational efficiency. Produce service reports and performance metrics. Work closely with Technical, Operations and Account Management teams. Skills & Experience Previous experience as an IT Service Delivery Manager, Service Delivery Manager, or Technical Service Manager. Managed Service Provider (MSP) experience is essential. Strong Managed Print Services (MPS) background. Proven experience leading Service Delivery or Technical Support teams. Strong knowledge of IT Service Delivery, IT Support, SLAs, KPIs, and customer service. Experience supporting commercial/private sector clients. Excellent leadership, communication and stakeholder management skills. Commercially minded with a focus on customer satisfaction and service excellence. Please include your current Address/Location within your CV or application. Applications without a location may not be considered, and those with a location will be prioritised. If you are looking to relocate, then please state this along with your current location.
Head of Service Delivery Bristol Up to £60,000 We are partnering with an established service-led organisation to recruit a commercially minded, customer-focused Head of Service Delivery . This high-impact leadership role offers the opportunity to shape service strategy, inspire high-performing teams and deliver excellent outcomes across a portfolio of managed service contracts. Reporting to a senior leader, you will own the vision, strategy and operational performance of the Service Delivery function. You will ensure service commitments are achieved, strengthen client relationships and build a culture of accountability, collaboration and continual improvement. Key responsibilities Lead, coach and develop service managers, creating a high-performance, service-led culture. Translate service strategy into clear priorities, measurable objectives and effective operating plans. Own service performance, resource planning, capacity and reporting against SLAs and KPIs. Act as a senior escalation point, resolving complex issues and protecting service continuity. Build trusted client relationships and use feedback and performance insight to drive service quality, customer satisfaction and cost efficiency. Provide visible leadership across the Service Delivery function, creating a high-performance and service-led culture. Translate the organisation s service strategy into clear priorities, measurable objectives and effective operating plans. Act as a senior escalation point for service issues, leading a swift and coordinated response to protect service continuity. Anticipate risk and proactively mitigate potential or actual service disruption. Experience Needed Previous senior-level service delivery or service management experience gained within managed services, technology or another complex environment. Demonstrate a strong record of improving services, leading multidisciplinary teams and managing senior customer relationships. Practical knowledge of ITIL (Ideally ITIL4). Confidence in analysing service KPIs, along with excellent communication, governance and influencing skills, is essential. If you are an accomplished service delivery leader ready to make a visible impact, we would welcome a confidential conversation. Apply today or contact the recruiting consultant for further details. Successful candidates can expect a salary of up to £60,000, along with an enhanced benefits package. Please include your current location on your CV or application. Applications without a location may not be considered. If you are relocating, please state both your current location and your intended relocation area.
02/09/2026
Full time
Head of Service Delivery Bristol Up to £60,000 We are partnering with an established service-led organisation to recruit a commercially minded, customer-focused Head of Service Delivery . This high-impact leadership role offers the opportunity to shape service strategy, inspire high-performing teams and deliver excellent outcomes across a portfolio of managed service contracts. Reporting to a senior leader, you will own the vision, strategy and operational performance of the Service Delivery function. You will ensure service commitments are achieved, strengthen client relationships and build a culture of accountability, collaboration and continual improvement. Key responsibilities Lead, coach and develop service managers, creating a high-performance, service-led culture. Translate service strategy into clear priorities, measurable objectives and effective operating plans. Own service performance, resource planning, capacity and reporting against SLAs and KPIs. Act as a senior escalation point, resolving complex issues and protecting service continuity. Build trusted client relationships and use feedback and performance insight to drive service quality, customer satisfaction and cost efficiency. Provide visible leadership across the Service Delivery function, creating a high-performance and service-led culture. Translate the organisation s service strategy into clear priorities, measurable objectives and effective operating plans. Act as a senior escalation point for service issues, leading a swift and coordinated response to protect service continuity. Anticipate risk and proactively mitigate potential or actual service disruption. Experience Needed Previous senior-level service delivery or service management experience gained within managed services, technology or another complex environment. Demonstrate a strong record of improving services, leading multidisciplinary teams and managing senior customer relationships. Practical knowledge of ITIL (Ideally ITIL4). Confidence in analysing service KPIs, along with excellent communication, governance and influencing skills, is essential. If you are an accomplished service delivery leader ready to make a visible impact, we would welcome a confidential conversation. Apply today or contact the recruiting consultant for further details. Successful candidates can expect a salary of up to £60,000, along with an enhanced benefits package. Please include your current location on your CV or application. Applications without a location may not be considered. If you are relocating, please state both your current location and your intended relocation area.
2nd Line Support Engineer Central London, Office Based Up to £35,000 We are recruiting a 2nd Line Support Engineer for an established, independent provider of business technology solutions. Our client supports organisations with managed IT, cloud communications, managed print and document management services, and is now looking for a highly motivated 2nd Line Engineer to join its growing outsourced IT helpdesk and support a high-profile customer. As 2nd Line Support Engineer, you will resolve incidents across Microsoft 365, Microsoft Entra ID (Azure AD), Microsoft Intune and associated network environments. You will combine strong technical capability with confident, professional communication, both remotely and face-to-face. What you ll be doing Providing second-line technical support through a rapidly growing outsourced IT helpdesk. Investigating and resolving incidents across Microsoft 365, Microsoft Entra ID (Azure AD) and Microsoft Intune. Troubleshooting cloud, user, device and networking issues. Communicating clearly with customers and delivering a professional face-to-face service when required. Working collaboratively with colleagues to maintain consistent office and client support coverage. What we re looking for Experience in a second-line IT support role. A good understanding of Microsoft cloud technologies, particularly Microsoft 365, Microsoft Entra ID (Azure AD) and Microsoft Intune. A sound grasp of networking concepts and troubleshooting. Strong customer service and communication skills. Confidence dealing with customers remotely and face-to-face. The ability to commute to Central London. As a 2nd Line Support Engineer , you can expect a salary of up to £35,000 depending on experience. If this role is of interest, please submit your CV immediately. They are ready to interview and keen to appoint asap. Please include your current location on your CV or application. Applications without a location may not be considered. If you are relocating, please state both your current location and your intended relocation area.
02/09/2026
Full time
2nd Line Support Engineer Central London, Office Based Up to £35,000 We are recruiting a 2nd Line Support Engineer for an established, independent provider of business technology solutions. Our client supports organisations with managed IT, cloud communications, managed print and document management services, and is now looking for a highly motivated 2nd Line Engineer to join its growing outsourced IT helpdesk and support a high-profile customer. As 2nd Line Support Engineer, you will resolve incidents across Microsoft 365, Microsoft Entra ID (Azure AD), Microsoft Intune and associated network environments. You will combine strong technical capability with confident, professional communication, both remotely and face-to-face. What you ll be doing Providing second-line technical support through a rapidly growing outsourced IT helpdesk. Investigating and resolving incidents across Microsoft 365, Microsoft Entra ID (Azure AD) and Microsoft Intune. Troubleshooting cloud, user, device and networking issues. Communicating clearly with customers and delivering a professional face-to-face service when required. Working collaboratively with colleagues to maintain consistent office and client support coverage. What we re looking for Experience in a second-line IT support role. A good understanding of Microsoft cloud technologies, particularly Microsoft 365, Microsoft Entra ID (Azure AD) and Microsoft Intune. A sound grasp of networking concepts and troubleshooting. Strong customer service and communication skills. Confidence dealing with customers remotely and face-to-face. The ability to commute to Central London. As a 2nd Line Support Engineer , you can expect a salary of up to £35,000 depending on experience. If this role is of interest, please submit your CV immediately. They are ready to interview and keen to appoint asap. Please include your current location on your CV or application. Applications without a location may not be considered. If you are relocating, please state both your current location and your intended relocation area.
Operations Director Up to £125,000 plus Car Allowance and 20% bonus Bristol based Our client, a £100 million Technology business based in Bristol, is looking for an Operations Director to join their growing business. This role will be based in their Bristol office, with the potential for European travel and will be working directly with the Managing Director to ensure the long term and day-to-day operations of the business facilitate the ongoing growth plans and continued success of the business. Operations Director key duties: Oversee Day-to-day operations across the region including supply chain, operations, inventory, warehousing, customer service, field services, systems, and procurement. Manage the end-to-end device lifecycle operations processes. Keep an overview of SLA performance across the customer base turnaround times, fill rates, uptime commitments. Set consistent and comparable operational metrics to make any potential problems visible early across UK and Europe. Continuous improvement across costs and services for the UK and Europe. Ensuring Compliance and quality is adhered to, including data sanitisation and obligations on device disposal. Developing and building successful operational teams across the business. Experience required: Circa 10 years in hands-on operations management with direct experience of running an operational function or region. Hands-on experience with leading implementation, migration, or consolidation. Hands-on experience with Salesforce as an operational tool. Multi-site and multi-country operational leadership experience within Europe & running operations across borders. Direct cost ownership, with quantifiable results. Experience running a contractual, SLA-driven service business. Experience of managing mobility or enterprise device services. Familiarity with device management platforms and with OEM partner relationships. The successful Operations Director can expect a salary of circa £125,000, as well as a car allowance and up to 20% bonus. Please include your current location on your CV or application. Applications without a location may not be considered. If you are relocating, please state both your current location and your intended relocation area.
01/09/2026
Full time
Operations Director Up to £125,000 plus Car Allowance and 20% bonus Bristol based Our client, a £100 million Technology business based in Bristol, is looking for an Operations Director to join their growing business. This role will be based in their Bristol office, with the potential for European travel and will be working directly with the Managing Director to ensure the long term and day-to-day operations of the business facilitate the ongoing growth plans and continued success of the business. Operations Director key duties: Oversee Day-to-day operations across the region including supply chain, operations, inventory, warehousing, customer service, field services, systems, and procurement. Manage the end-to-end device lifecycle operations processes. Keep an overview of SLA performance across the customer base turnaround times, fill rates, uptime commitments. Set consistent and comparable operational metrics to make any potential problems visible early across UK and Europe. Continuous improvement across costs and services for the UK and Europe. Ensuring Compliance and quality is adhered to, including data sanitisation and obligations on device disposal. Developing and building successful operational teams across the business. Experience required: Circa 10 years in hands-on operations management with direct experience of running an operational function or region. Hands-on experience with leading implementation, migration, or consolidation. Hands-on experience with Salesforce as an operational tool. Multi-site and multi-country operational leadership experience within Europe & running operations across borders. Direct cost ownership, with quantifiable results. Experience running a contractual, SLA-driven service business. Experience of managing mobility or enterprise device services. Familiarity with device management platforms and with OEM partner relationships. The successful Operations Director can expect a salary of circa £125,000, as well as a car allowance and up to 20% bonus. Please include your current location on your CV or application. Applications without a location may not be considered. If you are relocating, please state both your current location and your intended relocation area.
