1TECH STAFFING LIMITED

Helpdesk Team Leader I'm recruiting for a well-established MSP who needs a technically strong Helpdesk Team Leader to run their busy service desk. This isn't just a team leader role - you'll stay hands-on, get stuck into escalations, and be the go-to technical expert for the team. If you enjoy balancing leadership with technical problem-solving, this is an excellent move The Role You'll be leading a small team of 1st/2nd line engineers while also personally handling complex issues, working directly with clients, and making sure the team hits SLAs. You'll manage ticket queues, mentor engineers, and ensure the right technical solutions are delivered quickly and effectively. Key Responsibilities Hands-on support: Troubleshoot and resolve escalated 2nd/3rd line tickets Leadership: Mentor engineers, review work quality, and manage performance Prioritisation: Oversee ticket flow, manage escalations, and meet SLAs Technical delivery: Configure, administer, and maintain client systems Process improvement: Spot recurring issues, implement fixes, and improve documentation Client engagement: Act as a point of contact for key clients during escalations Tech Stack You'll Be Working With Unify - Telephony system configuration, user setup, and troubleshooting Google Workspace - User management, email routing, security & policy admin Microsoft 365 - Exchange Online, Teams, SharePoint, Intune, and security Networking fundamentals (DNS, DHCP, VPN, firewalls) Windows Server and Active Directory environments What We're Looking For Ideally experience leading or being an escalation point within a service desk/helpdesk team (MSP experience highly preferred) Strong troubleshooting skills across Unify, Google Workspace, and M365 environments Confident in handling escalated technical issues and staying hands-on Excellent communication skills and ability to manage client relationships A proactive, process-driven approach to improving service delivery What's On Offer Competitive salary + benefits Hands-on technical exposure to a wide range of clients and technologies Opportunity to shape the service desk and influence technical standards Career progression within a growing MSP

3rd Line Support Engineer Putney Up to £45k (DOE) MSP Experience Essential Are you a senior-level problem solver with a deep technical skillset and a passion for delivering cutting-edge IT solutions? Our client is seeking an experienced 3rd Line Support Engineer to join their growing team in Putney. This is a hands-on role for someone with solid MSP experience who thrives on complex problem-solving, infrastructure design, and driving technical excellence across Microsoft cloud environments. As a senior technical point of escalation, you'll take ownership of advanced support requests, lead project implementations, and help shape the evolution of clients' IT systems to ensure performance, security, and scalability. Key Responsibilities: Act as the final escalation point for complex technical issues across client environments. Troubleshoot and resolve advanced incidents involving networking, infrastructure, cloud services, and security. Deliver and support Microsoft 365, Azure AD, and Intune deployments. Manage advanced configurations within Azure (VMs, networking, conditional access, security policies). Lead infrastructure and cloud migration projects end-to-end. Implement and maintain monitoring, automation, and compliance tools. Support and mentor 1st/2nd line engineers, providing guidance and technical leadership. Maintain and improve documentation, standards, and best practices. Contribute to the continuous improvement of internal systems and processes. Key Requirements: Proven experience in an MSP environment (essential). Strong technical expertise across: Microsoft 365 administration (Exchange Online, SharePoint, Teams, OneDrive) Azure Active Directory & Conditional Access Microsoft Intune / Endpoint Manager Microsoft Defender security suite Deep troubleshooting skills across networks, infrastructure, and applications. Experience with firewall management, routing, and VPN configuration. Skilled in automation/scripting (PowerShell preferred). Comfortable managing both remote and on-site support for diverse client environments. Desirable Skills: Microsoft certifications (MS-100, AZ-104, MD-102 or equivalent). Google Workspace and hybrid cloud experience. Familiarity with Autopilot, device provisioning, and MDM policy creation. Exposure to virtualization (Hyper-V, VMware) or backup/disaster recovery platforms. Please apply for immediate consideration.

Technical Solutions Consultant Surrey - Hybrid, with remote flexibility Up to £65k An established Managed Service Provider is seeking a Technical Solution Consultant to join their team.This position blends traditional infrastructure skills with modern workplace technologies, enabling clients to build secure, scalable, and collaborative environments. The successful candidate will take high-level designs and produce detailed technical solutions, delivering projects such as infrastructure upgrades, cloud migrations, and Microsoft 365 deployments. Key Responsibilities: Create and deliver detailed infrastructure designs covering servers, networking, and cloud integrations. Lead Microsoft 365 and Modern Workplace implementations, including Exchange Online, Teams, SharePoint, and Intune. Provide endpoint management and security support using Intune, Autopilot, and Microsoft Defender. Work closely with customers to assess their environments and define transformation roadmaps. Produce technical documentation, run workshops, and hand over solutions to internal teams or clients. Diagnose and resolve complex infrastructure and Microsoft 365 issues in hybrid environments. Keep up to date with emerging technologies and best practices across cloud and infrastructure services. Key Requirements: 3-5 years' experience in infrastructure or Microsoft 365 consultancy within a Managed Service Provider or IT services setting. Strong understanding of Windows Server, Active Directory, networking, and virtualisation technologies. Proven hands-on experience with Microsoft 365 services (Exchange Online, Teams, SharePoint, Intune). Knowledge of Azure AD, Autopilot, Defender for Endpoint, and PowerShell scripting. Excellent communication and stakeholder management skills. Industry certifications such as MS-102, AZ-104, or MD-102 are advantageous. Desirable: Education sector experience. Please apply for immediate consideration, this is an urgent role that needs to be filled!

2nd Line Engineer Beaconsfield - Onsite in surrounding areas, Amersham, Maidenhead, High Wycombe Up to £35k DOE An expanding managed IT services provider is seeking an experienced Senior IT Engineer who is motivated and passionate about technology. This role is ideal for someone with a natural flair for IT, a strong willingness to learn, and a dedication to delivering exceptional customer service while supporting schools across Buckinghamshire and Berkshire. Key Responsibilities: Handle 2nd some 3rd line issues, respond to ICT emergencies, and manage escalations. Resolve technical problems affecting school operations by delivering effective solutions. Provide internal network support and maintain school IT infrastructure. Lead installations or upgrades of servers, networks, and associated hardware/software. Mentor and support 1st/2nd line technicians as required. Deliver staff training and enforce ICT policies within schools. Install, repair, and configure a wide range of devices (desktop computers, iPads, printers, telephones, projectors, AV equipment, etc.). Key Requirements: 2-3 years' experience in a Senior ICT Technician or 2nd/3rd line support role ( education sector experience desirable but not essential). Strong knowledge of Windows Server, Active Directory, and Microsoft operating systems. Familiarity with virtualisation technologies, particularly Hyper-V. Experience with cloud technologies such as Office 365 and Azure. Proven ability to lead installations of servers and networks. Excellent troubleshooting and decision-making skills during IT emergencies. Outstanding customer service and communication abilities (both verbal and written). Flexible, adaptable, and able to work independently while managing your own time effectively. Please apply for immediate consideration, interviews taking place next week.

Embedded Software Engineer Mid- Senior Level Location: Hybrid / London / South of the UK Salary: £55,000 DOE Type: Full-time, Permanent A pioneering client in the aerospace sector is seeking an experienced Embedded Software Engineer to support the development of breakthrough technologies in this sector. This is a unique opportunity to contribute to world-first innovations in the aerospace industry and work at the cutting edge of embedded systems design. The role involves developing real-time embedded software for both spacecraft platforms and ground support systems, working in a cross-functional team alongside electronics, systems, and test engineers. Key Responsibilities: Design and implement embedded software in C/C++ for real-time operating systems (RTOS) Take ownership of full subsystems from requirements through to delivery Develop hardware interface code for protocols Interpret and work from schematics, datasheets, and protocol documentation Write and maintain architectural and interface documentation Create and execute robust test strategies including unit, integration, and system tests Participate in Agile development practices, including code reviews and mentoring Contribute to cross-disciplinary design reviews with systems and hardware teams Ideal Candidate Profile: Essential Skills: Strong embedded C/C++ development experience Proven experience working with RTOS-based systems Familiar with low-level hardware protocols Confident reading electronics schematics and component datasheets Understanding of structured software design, testing, and documentation practices Desirable: Experience with Python for scripting and test automation Familiarity with UML, Agile methodologies, and version control tools Exposure to aerospace/space systems or high-reliability environments Knowledge of industry standards such as ECSS, DO-178C, or ISO 26262 If this looks like a good match on your skills and you are looking for a innovative organisation to work for please get in touch ASAP!