Doherty

Doherty Associates (DA) have delivered IT solutions for over 30 years to world-renowned, international clients, primarily within the professional and financial services sectors. We are a Microsoft Solutions Partner with multiple designations, hold a Tier 1 Microsoft CSP relationship, and operate to ISO27001 & ISO9001 standards. Our services are built on the Microsoft cloud ecosystem and focused on delivering secure, high-quality, outcome-driven solutions for our clients. Our customers rely on us to bring specialist expertise and innovation across cloud solutions, hybrid working, modern workplace, data and BI, cyber security, governance and compliance. We have built a reputation as a company that keeps its promises and delivers quality. About the Role The Consultant is a customer-facing technical role within the Professional Services team, acting as a subject matter expert across Microsoft 365 solutions and trusted advisor to our clients. You will work closely with customers to understand their business, security, compliance, and operational requirements, shaping solutions that are practical, well-governed, and aligned to agreed outcomes. The role combines the presales support, consultancy, hands-on technical delivery, and ownership across the full project lifecycle; from discovery and solution shaping through to implementation, service transition, and handover into operations. You will be expected to manage customer expectations, deliver change in a controlled and well-documented manner, and ensure outcomes remain aligned to project scope, timelines, and governance standards. Solution Design & Delivery Lead the design, implementation, and optimisation of Microsoft 365 solutions (e.g. Entra ID, Intune, Conditional Access, SharePoint, Teams) Produce high-level and low-level designs aligned to security, compliance, governance, and operational best practice Deliver projects end-to-end across discovery, design, build, test, deployment, and handover into operations and early life support Work with Project Managers to manage the technical project scope, dependencies, risks, and change impacts to ensure delivery remains controlled and aligned to agreed outcomes Provide technical oversight across multiple concurrent customer engagements Client Engagement & Consultancy Act as the customer's trusted advisor, translating business requirements into clear, deliverable technical solutions Lead customer workshops, discovery sessions, assessments, and demonstrations to shape scope and solution approach Set realistic expectations on scope, risks, dependencies, timescales, and outcomes Support pre-sales activities, including solution scoping, technical input, and effort estimation Build strong client relationships and identify opportunities to improve customer value Security, Compliance & Governance Design and implement solutions aligned to Zero Trust principles and Microsoft security best practice Configure and optimise Conditional Access, Intune, and M365 security controls in a controlled and auditable manner Ensure solutions align to regulatory, compliance, and customer governance requirements Embed governance, documentation, testing, and change control into technical delivery Technical Leadership Act as an escalation point for complex technical issues Support and guide other consultants and engineers Contribute to standards and reusable design frameworks Documentation & Adoption Produce high-quality technical, project, and handover documentation Deliver knowledge transfer and operational readiness activities for customers and internal teams Ensure smooth transition of services into Managed Services or support operations with clear ownership and support boundaries Stay up to date with M365 roadmap and emerging technologies Drive automation and standardisation across deployments Skills & Experience Experience working within an MSP or consultancy environment Strong knowledge of Microsoft 365 (Entra ID, Intune, Teams, SharePoint, Exchange, Conditional Access) Strong understanding of security, governance, compliance, and controlled technical change Ability to shape solutions from presales through delivery and transition into operations Strong stakeholder management, communication, and customer expectation-setting skills Experience working toward a defined scope, managing change, and maintaining delivery quality Professional Attributes Commercially aware and customer-focused Calm, credible, and confident in front of customers Strong ownership and accountability Structured, organised, and well-governed in delivery Clear communicator who manages expectations effectivelyStrong problem-solving skills and attention to detail Passion for continuous improvement and technical excellence What we offer in return Basic salary plus performance bonus 34 days of annual leave (incl. 8 UK bank holidays and a day off on your birthday) Microsoft incentives Enhanced family-friendly benefit schemes including company sick pay Sponsored training and development and where applicable to the role, a technical exams incentive scheme Private medical insurance and Employee Assistance Programme

About Doherty Associates Doherty Associates (DA) have delivered IT solutions for over 30 years to world-renowned, international clients, primarily within the professional and financial services sectors. We are a Microsoft Solutions Partner with multiple designations, hold a Tier 1 Microsoft CSP relationship, and operate to ISO27001 & ISO9001 standards. Our services are built on the Microsoft cloud ecosystem and focused on delivering secure, high-quality, outcome-driven solutions for our clients. About the role Reporting to the Head of Professional Services, the Delivery Lead acts as the primary operational interface between the client, PMO, and technical teams, ensuring alignment from strategic planning through to delivery. Working closely with Solutions Architects and Project Managers, the role translates client objectives into structured plans, prioritised roadmaps, and successful outcomes. The role holds accountability for overall delivery performance across the account, including quality, utilisation, and margin, ensuring integrated and cohesive delivery across all initiatives. It also drives the adoption of mature delivery practices, governance frameworks, and continuous improvement, enabling scalable and consistent delivery. Responsibilities Own the end-to-end execution of all projects and programme delivery for enterprise clients. Ensure delivery is predictable, commercially controlled, and aligned to client priorities. Maintain a strong focus on long-term value, roadmap delivery, and client satisfaction. Act as the senior delivery owner, accountable for delivering engagements on time, budget and to a consistently high standard. Ensure delivery is underpinned by strong governance, clear communication and disciplined execution. Act as the primary operational interface between the client, PMO, and technical teams. Ensure alignment across all stakeholders from strategic planning through to execution. Build strong, trusted relationships with client stakeholders. Work with Solutions Architects to translate client strategy into structured delivery plans. Work with the client and Solutions Architects to develop prioritised roadmaps. Ensure delivery aligns to agreed business outcomes. Own overall delivery performance across the account, including quality, resource utilisation, and commercial performance. Ensure integrated, cohesive delivery across all initiatives, avoiding fragmentation and duplication. Lead and coordinate joined-up delivery across all workstreams, ensuring Project Managers, Solutions Architects, Technical Leads, and account stakeholders operate in a fully aligned and integrated manner to deliver consistent client outcomes. Embed mature delivery practices across the account, including governance frameworks, reporting cadence and delivery controls. Drive continuous improvement to enhance delivery quality, efficiency, and scalability. Ensure delivery approaches remain repeatable, resilient, and scalable as demand evolves. Contribute to building a trusted, long-term client relationship. Ensure delivery excellence supports account growth, strategic influence and long-term commercial success. Knowledge, Skills & Experience Strategic IT programme and portfolio management experience to enterprise customers. Proven experience delivering IT programmes within an MSP or IT consultancy environment. Strong understanding of project delivery frameworks and governance (Prince2 / Agile / hybrid). Experience coordinating technical delivery teams. Strong organisational skills with the ability to manage portfolios with multiple concurrent workstreams. Excellent stakeholder management, communication, collaboration and commercial skills. Delivery of Microsoft cloud technologies (M365, Azure, Modern Workplace). Experience working in regulated or security-conscious environments. Familiarity with service transition into Managed Services environments. Qualifications Relevant project delivery certification (PRINCE2, PMP, Agile, or equivalent). Degree level education or equivalent practical experience. Leadership Qualities Strong sense of accountability for delivery outcomes. Structured, detail oriented and disciplined approach. Ability to operate calmly under pressure and manage competing priorities. Collaborative approach, fostering alignment across teams. Focus on continuous improvement and delivery excellence. Clear communicator with the ability to influence across technical and non technical stakeholders. What we offer in return Basic salary plus bonus. Sponsored development supported by industry training and certifications. Microsoft incentives. Company pension scheme. Employee Assistance Programme (wellbeing, physical, financial). Private medical insurance. Income protection insurance. 33 days holidays (including 8 days of bank holidays). Microsoft cloud technologies (M365, Azure, Modern Workplace), IT programme portfolio management, enterprise, leadership

Doherty is seeking a Service Delivery Manager who will be responsible for ensuring quality IT services in line with contractual commitments. You will act as the intermediary between customers and technical teams, ensuring satisfaction and continuous improvement in service delivery. The ideal candidate will have significant experience in an IT MSP environment, skilled in managing SLAs and stakeholder relationships. Benefits include a basic salary, performance bonus and extensive leave options.

Doherty Associates (DA) has successfully delivered IT consultancy and managed services for over 30 years to world-renowned, international clients. Our focus is on delivering exceptional customer services to the professional and financial services sector, including leading private equity and venture capital firms and several top 10 UK law firms. We are a Microsoft Partner with five competencies, a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited. Our customers rely on us to bring specialist expertise across cloud solutions, hybrid working, modern workplace, cyber security and compliance, and the adoption of automation and AI. We have built a reputation as a company that keeps its promises and delivers quality. About the role The Service Delivery Manager (SDM) is responsible for ensuring the consistent delivery of reliable and effective IT services to customers, in alignment with contractual obligations, service level agreements (SLAs), and business objectives. You will act as the bridge between the customer, the technical and the account management teams, ensuring operational robustness, consistent customer satisfaction, and continuous service improvement across all managed services. This role is best suited to an experienced SDM professional who works comfortably in an IT MSP, high pressure environment, has a track record of managing demanding customer expectations while working closely with senior stakeholders to deliver results. Strong communication skills are essential for navigating complex negotiations, handling sensitive information, and building lasting relationships. Main responsibilities Service performance and SLA management Act as an escalation point for persistent issues and assist key customers during major incidents. Drive resolution of service quality related escalations, by co ordination across relevant departments. Monitor and report on monthly service performance against SLAs and KPIs (at a DA business level and specific customer level, as required). Identify service delivery risks and propose mitigation strategies (at the business and client level). Manage SIP processes for specific customers. Develop and improve customer satisfaction and the supporting processes. Customer engagement and relationship management Build and maintain strong relationships with internal and external stakeholders to understand business needs and expectations. Partner with Account Managers in conducting service review meetings with key clients and standardise generic performance metrics and reporting. Work with internal and third party teams to ensure actions are taken and completed to protect and improve services when required. Be an ambassador for IT Managed Services and help educate the customer and their teams on how best to use our services. Operations Coordinate client and account management escalations with internal service desk and project teams to ensure timely and effective delivery of services. Oversee change, release and service transition management processes. Work with service desk leads to ensure compliance with ITIL best practices and internal governance standards. Continuous improvement and innovation Identify opportunities for service improvement and efficiency gains. Lead initiatives to enhance service quality, customer experience, and operational processes. Collaborate with technical teams to implement automation and innovation in service delivery. Review and identify services that are being delivered that could generate billable work such as Ad hoc tickets. Reporting and documentation Produce and present service reports, dashboards, and performance summaries. Create and maintain service performance reports that show the commercial success of each service line. Own customer experience reporting, identifying service concerns and opportunities for improvement. Team collaboration and leadership Work closely with the Service Desk, Project Managers, and Account Managers to drive improvements in service delivery and the process of transitioning services into operations. Support onboarding of new clients. Assist Managers in mentoring the junior staff involved in service improvements or CSI. Professional skills and experience Demonstrable ability to lead IT service delivery operations in a fast paced, mid sized MSP, with measurable improvements in service quality and customer satisfaction. ITIL certified, with good understanding of practical application of ITIL principles to drive service consistency, incident resolution, and process optimisation. Hands on, effective ownership of SLA and KPI frameworks - not just working within them, but actively shaping, monitoring, and improving them to meet evolving client needs. Experience with clients utilising Microsoft M365 and cloud services. About the person High levels of empathy with ability to build and maintain effective relationships Clear and confident communicator, able to build trust and influence stakeholders at all levels. A proactive, 'can do' attitude and sense of urgency High ethical standards and integrity Analytical mindset with the ability to interpret data and drive decisions. Resilient with ability to learn and bounce back from challenging situations What we offer in return Basic salary plus performance bonus Incentive scheme for passing specific Microsoft accreditations 33 days of annual leave (incl. 8 UK bank holidays) Time off on your birthday Private medical insurance, group income protection and life insurance

Doherty Associates (DA) has delivered IT solutions for the past 30 years to some of the world's most prestigious and demanding clients. Our focus is on the professional and financial services sector, including leading private equity and venture capital firms and top 10 UK law firms. We pride ourselves on our expertise in these high growth FCA-regulated verticals, and we are constantly developing new ways to support these sectors with leading-edge solutions. We have also been successful in onboarding larger organisations with more than 300 employees, including a leading global natural resources firm with over 35,000 employees. We have been adept at building on professional services projects to cross-sell complementary managed services. We have ambitious plans to grow the business over the next three years, and the Business Development Manager (BDM) will play a key part in delivering this goal. About the Role As the Business Development Manager (BDM), you will drive an aggressive new logo growth across the UK SME sector. This is a pure 'hunter' position, ideal for someone who thrives on identifying, nurturing, and closing new Managed Services opportunities and has the experience of managing longer (12-24 months) sales cycle. You will be the engine behind our new business acquisition strategy, shaping the pipeline, opening doors, and converting high quality opportunities with a level of autonomy similar to roles seen in leading MSPs across London. If you are ambitious, resourceful, and well connected in the MSP marketplace, this is your chance to build a high performing engine from the ground up. Key Responsibilities Identify, hunt and convert new Managed IT Services opportunities across ICP SMEs in London and the South-East. Build and manage a high-velocity pipeline, adopting a structured approach emphasising disciplined prospecting and qualification. Proactively engage warm prospects, generate cold leads, and leverage existing relationships to open doors, by utilising all suitable AI and automation tools available. Run the full sales cycle end to end: discovery, solution shaping, proposal, negotiation, and close, in partnership with Marketing and the Customer Success team. Use AI driven tools to streamline prospecting, outreach, research, and personalised engagement. Collaborate with technical teams to shape customer-ready proposals and scoping documents. Maintain accurate CRM hygiene and deliver timely forecasts. Represent the organisation at industry events, networking groups, and partner engagements About You Proven success selling Managed IT Services within an MSP environment, either as a BDM, SDR, or Sales Executive A strong personal network and the confidence to leverage it immediately Demonstrable track record of winning new business and achieving/exceeding targets Proven ability to source and develop new business through professional networking and digital prospecting channels (e.g. LinkedIn Sales Navigator, industry databases, email outreach platforms or equivalent) Demonstrable track record of operating in a long sales cycle environment (12-24 months) Strong understanding of SME technology challenges (cloud, M365, Copilot, cyber security, digital workplace) Familiarity with AI-powered sales tools and the ability to apply them to accelerate prospecting and outreach Mindset & Behaviours Commercially sharp Resilient Relentless hunter mentality - proactive, fearless, and creative Highly organised and process-driven Exceptional communication and storytelling abilities Strategic thinker who can identify whitespace and shape complex deals Entrepreneurial spirit with the ambition to "think big" What we offer in return Basic salary, double (uncapped OTE), quarterly incentives and accelerators Company pension scheme Private medical insurance Income protection insurance Employee Assistance Programme (wellbeing, physical, financial) 33 days holidays (including 8 days of bank holidays) Salary, double (uncapped) OTE, quarterly incentives and accelerators Experience Selling Managed IT Services within an MSP environment

Doherty Associates (DA) has delivered IT solutions for the past 30 years to some of the world's most prestigious and demanding clients. Our focus is on the professional and financial services sector, including leading private equity and venture capital firms and top 10 UK law firms. We pride ourselves on our expertise in these high growth FCA regulated verticals, and we are constantly developing new ways to support these sectors with leading edge solutions. We have also been successful in onboarding larger organisations with more than 300 employees, including a leading global natural resources firm with over 35,000 employees. We have been adept at building on professional services projects to cross sell complementary managed services. We have ambitious plans to grow the business over the next three years, and the Business Development Manager (BDM) will play a key part in delivering this goal. About the Role As the Business Development Manager (BDM), you will drive an aggressive new logo growth across the UK SME sector. This is a pure 'hunter' position, ideal for someone who thrives on identifying, nurturing, and closing new Managed Services opportunities and has the experience of managing longer (12-24 months) sales cycle. You will be the engine behind our new business acquisition strategy, shaping the pipeline, opening doors, and converting high quality opportunities with a level of autonomy similar to roles seen in leading MSPs across London. If you are ambitious, resourceful, and well connected in the MSP marketplace, this is your chance to build a high performing engine from the ground up. Key Responsibilities Identify, hunt and convert new Managed IT Services opportunities across ICP SMEs in London and the South East. Build and manage a high velocity pipeline, adopting a structured approach emphasising disciplined prospecting and qualification. Proactively engage warm prospects, generate cold leads, and leverage existing relationships to open doors, by utilising all suitable AI and automation tools available. Run the full sales cycle end to end: discovery, solution shaping, proposal, negotiation, and close, in partnership with Marketing and the Customer Success team. Use AI driven tools to streamline prospecting, outreach, research, and personalised engagement. Collaborate with technical teams to shape customer ready proposals and scoping documents. Maintain accurate CRM hygiene and deliver timely forecasts. Represent the organisation at industry events, networking groups, and partner engagements. About You Proven success selling Managed IT Services within an MSP environment, either as a BDM, SDR, or Sales Executive. A strong personal network and the confidence to leverage it immediately. Demonstrable track record of winning new business and achieving/exceeding targets. Proven ability to source and develop new business through professional networking and digital prospecting channels (e.g. LinkedIn Sales Navigator, industry databases, email outreach platforms or equivalent). Demonstrable track record of operating in a long sales cycle environment (12-24 months). Strong understanding of SME technology challenges (cloud, M365, Copilot, cyber security, digital workplace). Familiarity with AI powered sales tools and the ability to apply them to accelerate prospecting and outreach. Mindset & Behaviours Commercially sharp. Resilient. Relentless hunter mentality - proactive, fearless, and creative. Highly organised and process driven. Exceptional communication and storytelling abilities. Strategic thinker who can identify whitespace and shape complex deals. Entrepreneurial spirit with the ambition to "think big." What we offer in return Basic salary, double (uncapped OTE), quarterly incentives and accelerators. Company pension scheme. Private medical insurance. Income protection insurance. Employee Assistance Programme (wellbeing, physical, financial). 33 days holidays (including 8 days of bank holidays).

Doherty Associates (DA) have delivered IT solutions for over 30 years to world-renowned, international clients. Our customers operate predominantly in the professional and financial services sector, including leading private equity and top tier law firms. We are a Microsoft Solutions Partner with five designations, hold a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited. Our services are built on the Microsoft cloud ecosystem, aligned to the NIST Cyber Security Framework, and focused on quality, security, and long term client outcomes. About the role Reporting to the COO, the Head of Professional Services is responsible for leading and evolving the Professional Services function, owning the end to end delivery of customer projects, ensuring they meet their expectations by delivering consistently, profitably, and to a high standard. This is a senior leadership role, accountable for delivery governance, people leadership, commercial performance, and the continuous improvement of delivery capability. The Head of Professional Services will act as both a strategic leader and a senior point of engagement for customers and internal stakeholders. The Head of Professional Service will hold an overall accountability for two critical business functions: the Project Management Office (PMO) that drives consistent governance, delivery discipline, and commercial control over our project portfolio; the technical delivery teams responsible for designing and implementing customer IT solutions (primarily Microsoft cloud, modern workplace and core infrastructure services). The Head of Professional Services will hold an overall accountability for solutions design, their quality, customer satisfaction, utilisation, margin performance, and the maturity of the approach to project and engineering delivery at scale. Responsibilities Leadership & Culture Be a visible, credible leader by modelling core behaviours and setting high standards for delivery excellence, both internally and externally. Build a supportive, inclusive, high-performance culture across PMO and technical delivery underpinned by setting clear expectations, disciplined operating routines, effective coaching, and meaningful recognition. Effectively manage the employee lifecycle processes (recruitment, onboarding, probation, absence reviews, regular one-to-one meetings, performance reviews, etc). Work closely with the HR Business Partner to ensure effective, consistent, timely completion of these processes to support wellbeing and staff growth. Project Management Office Ownership Own the project delivery framework and ensure it is consistently applied (stage gates, RAID, reporting cadence, change control, lessons learned). Ensure project plans, risks, dependencies, and resource assignments are well managed and visible to stakeholders. Establish/maintain a robust change control model; for larger engagements, chair and own the governance process that assesses overruns and ensures scope changes are matched with appropriate commercials. Build a predictable portfolio delivery engine, with strong project discipline, consistent artefacts, accurate status, and early escalation. Technical Delivery Leadership Meet commercial and client satisfaction targets by effectively leading the technical delivery organisation (i.e. ensuring solutions are delivered effectively, securely, and to a consistently high standard, with strong quality assurance from design through deployment and transition). Ensure technical teams collaborate effectively with Pre-sales, PMs and Project Coordinators, actively breaking down silos and ensuring joined up planning, dependency management and customer communications. Drive standardisation and repeatability through templates, playbooks, reference architectures, and delivery patterns to improve margin and predictability. Ensure end-to end delivery accountability, including robust knowledge transfer into Managed Services and effective Service Desk enablement, as well as the creation and maintenance of all required documentation and knowledge articles. Act as a senior escalation point and ensure customer outcomes through clear governance, reporting, and expectation management. Serve as executive sponsor for key customers, representing DA in senior stakeholder forums and translating business needs into prioritised delivery roadmaps. Commercial & Operational Performance Own end-to-end Professional Services performance, including profitability targets and operational success metrics. Establish and maintain reporting that show utilisation (forecast vs actual), margin, project profitability, delivery performance, and pipeline coverage. Ensure statements of work (SOWs) accurately reflect scope, effort, skill mix, and delivery method; reducing leakage and improve estimating accuracy as services evolve. Optimise resourcing across PMO and technical delivery to balance customer demand, staff wellbeing, and financial outcomes. Partner with Sales to validate delivery approaches and ensure commitments are deliverable and scalable. Assist the Pre-sales function in creating repeatable solutions and delivery processes (including adoption of automation/AI where appropriate) to accelerate time-to-value. Build relationships with key partners/suppliers and help evolve the service catalogue and technical capabilities, facilitating the ability to flex resources to changing demands. Knowledge, Skills & Experience Proven senior leadership experience running a Professional Services function within an MSP / IT consultancy environment. Demonstrable commercial acumen: estimating, margin management, utilisation control, and delivery governance. Excellent stakeholder management and ability to operate credibly with senior customer leaders. Strong delivery method expertise (Prince2 / PMP / Agile hybrid) and ability to embed scalable processes. A credible understanding of Microsoft cloud ecosystem (M365 / Azure / Modern Workplace), security/compliance considerations, and transition to operations. Familiarity with cybersecurity frameworks (e.g., NIST or similar) and delivery governance in regulated environments. Degree level education or equivalent experience Leadership Qualities Gravitas and credibility at senior/executive level; accountability for outcomes; empathy and strong coaching style; adaptability; focus on continuous improvement and predictability Accountability - a sense of full responsibility for the team's performance Empathy - ability to listen to understand, support, and acknowledge challenges Adaptability - ability to apply a flexible approach that allows you to pivot as necessary. Able to overcome unexpected challenges rather than resisting them. Able to respond to a fast changing economic and technical environment Focus - ability to maintain the big picture view to help steer the team. Strong planning skills Positivity - ability to motivate the team to achieve goals, do their best, and exceed expectations Stability - ability to take a steady, reliable approach in managing deliverables to keep the team and division on track. Establishing regular routines with the team (setting standards on what to expect). Maintaining energy and focus. Striving for constant progress Risk taking - ability to navigate through risks and strive to make decisive judgments so that your teams can readily accept and act upon your decisions. What we offer in return Basic salary plus performance bonus 34 days of annual leave (incl. 8 UK bank holidays and a day off on your birthday) Enhanced family friendly benefit schemes including company sick pay Private medical insurance and Employee Assistance Programme

About the role Reporting to the Head of Professional Services, the Technical Team Lead is a senior, client facing role, responsible for leading the team of technical consultants and subject matter experts who are focused on delivering predominantly Microsoft cloud infrastructure, network and security solutions to our customers. The team works closely with the Pre sales function in the scoping and design of new services as well as the PMO in the delivery of technical transformations through to service transition into managed services. As a technical Team Lead, you will need to be hands on, to be able to work effectively with the subject matter experts and ensure that the right solutions are designed and delivered to our customers. This role combines technical delivery with people leadership responsibilities and will best suit a professional who enjoys balancing hands on technical work with leading others. Your role will be to enable and guide senior engineers and SMEs, facilitate sound technical decisions, and act as an escalation route for delivery risk. Responsibilities Technical leadership and delivery Manage the team responsible for the design and delivery of Cloud and on prem infrastructure services, with particular focus on: Microsoft Azure compute: VMs, App services and functions Azure networking (firewalls, VPNs, connectivity), and hybrid connectivity Security and governance: Azure policy, Defender for Cloud Azure Management: ARM, Bicep, Azure monitor and log analytics FortiGate networking and security Provide hands on technical leadership across the end to end project lifecycle (discovery, workshops, design, build, test, implementation, and deployment), ensuring secure, high quality outcomes and predictable delivery Hold overall accountability for technical quality and governance on Infrastructure workstreams, ensuring the right SMEs/architects are engaged, designs are reviewed, risks are understood, and solutions meet security, compliance, and operational requirements Project execution, quality and risk management Ensure that both you and your team's projects are delivered effectively and are meeting quality and time targets Proactively escalates and manages risk of overruns with the PMO function and collaborates with Project Managers in resource planning ensuring the team is fully utilised. Contribute to post project reviews, lessons learned and CSI meetings and help identify improvements in how services are delivered and consumed Pre sales and commercial support Perform peer review of pre sales outputs in timely manner Evolve technical offerings and services, identifying new products and solutions Standards, automation and service evolution Drive repeatable delivery through standards, templates, and automation (e.g., PowerShell), improving quality, speed, and consistency across client engagements Drive efficiency in project delivery through the adoption of repeatable processes and automation. Ensure AI adoption is at the core of our service evolution Knowledge sharing, capability building Discuss and represent the team's practices internally and externally, including delivering mentoring and 'Lunch and Learn' sessions Stay updated on the latest trends, features and updates, and share your knowledge and insights with the team and the community Operational transition and service readiness Proactively collaborate with the Service Desk Manager to ensure projects are effectively transitioned into operations Hold overall responsibility for your team ensuring an appropriate knowledge transfer to the Service Desk, following project delivery, including the creation of clear and usable knowledge documentation People leadership and management Be a visible team leader and model core behaviours: Coach your team on best practice and help develop technical and business skills Set standards and guard the correct adherence to the business wide processes and ensure accountability Develop strong workplace morale by promoting and building professional and social connections across the business Ensure the team members have clear objectives and hold them accountable for their deliverables to be able to achieve project and utilisation targets Regularly assess the team's capacity to ensure effective utilisation and resource planning Effectively manage employee lifecycle processes such as onboarding, probation, absence reviews, regular one to one meetings and performance reviews. Work with the HR Business Partner to ensure timely and accurate completion of key employee processes Qualifications, experience, and skills Bachelor's degree in computer science, information systems or ability demonstrate an equivalent work experience in a consulting capacity Strong knowledge of Microsoft Azure architecture, administration, security, and governance Related Microsoft certifications (e.g., Microsoft Azure, Security), or equivalent demonstrable experience Experience in designing and implementing client facing Microsoft solutions Strong understanding of governance, security, and compliance controls Excellent communication, presentation, and interpersonal skills, with the ability to explain complex technical concepts to both technical and non technical audiences A passion for learning new technologies and staying updated on the latest trends and best practices in Microsoft Azure and Cloud infrastructure more broadly, particularly around AI and co pilot About the person Professional demeanour with gravitas Curious - passion for collaboration and productivity technologies Willing to learn and broaden their skills in Microsoft technologies Positive and versatile, happy to get involved in all stages of project delivery Structured and organised Self motivated Able to develop and foster an inclusive and collaborative working environment Adaptable and agile. Able to flex in a fast changing, entrepreneurial environment What we offer in return Basic salary plus bonus Sponsored development supported by industry training and certifications Incentives for passing Microsoft certifications Company pension scheme Employee Assistance Programme (wellbeing, physical, financial) Private medical insurance Income protection insurance 33 days holidays (including 8 days of bank holidays)

About the role Reporting to the Head of Professional Services, the Technical Team Lead is a senior, client facing role responsible for leading the team of technical consultants and subject matter experts focused on delivering predominantly Microsoft 365 solutions to our customers (particularly Microsoft Intune and Microsoft Entra ID). The team works closely with the Pre sales function in the scoping and design of new services as well as the PMO in the delivery of technical transformations through to service transition into managed services. As a technical Team Lead you will need to be hands on, able to work effectively with the subject matter experts and ensure that the right solutions are designed and delivered to our customers. This role combines technical delivery with people leadership responsibilities and will best suit a professional who enjoys balancing hands on technical work with leading others. Your role will be to enable and guide senior engineers and SMEs, facilitate sound technical decisions, and act as an escalation route for delivery risk. Responsibilities Technical leadership and delivery Manage the team responsible for the design and delivery of Microsoft 365 technologies, with particular focus on Microsoft Intune, Microsoft Entra ID and associated identity, access, device and policy management capabilities. Provide hands on technical leadership across the end to end project lifecycle (discovery, workshops, design, build, test, implementation and deployment), ensuring secure, high quality outcomes and predictable delivery. Hold overall accountability for technical quality and governance on Intune and Entra ID workstreams, ensuring the right SMEs/architects are engaged, designs are reviewed, risks are understood and solutions meet security, compliance and operational requirements. Project execution, quality and risk management Ensure that both you and your team's projects are delivered effectively and are meeting quality and time targets. Proactively escalate and manage risk of overruns with the PMO function and collaborate with Project Managers in resource planning to ensure the team is fully utilised. Contribute to post project reviews, lessons learned and CSI meetings and help identify improvements in how services are delivered and consumed. Standards, automation and service evolution Drive repeatable delivery through standards, templates and automation (e.g., PowerShell), improving quality, speed and consistency across client engagements. Drive efficiency in project delivery through the adoption of repeatable processes and automation. Ensure AI adoption is at the core of our service evolution. Knowledge sharing, capability building Discuss and represent the team's practices to the company and externally, including delivering mentoring and 'Lunch and Learn' sessions. Stay updated on the latest trends, features and updates of Microsoft 365 and share your knowledge and insights with the team and the community. Operational transition and service readiness Proactively collaborate with the Service Desk Manager to ensure projects are effectively transitioned into operations. Hold overall responsibility for ensuring appropriate knowledge transfer to the Service Desk following project delivery, including the creation of clear and usable knowledge documentation. People leadership and management Be a visible team leader and model core behaviours: Coach your team on best practice and help develop technical and business skills. Set standards and guard the correct adherence to the business wide processes and ensure accountability. Develop strong workplace morale by promoting and building professional and social connections across the business. Ensure the team members have clear objectives and hold them accountable for their deliverables to achieve project and utilisation targets. Regularly assess the team's capacity to ensure effective utilisation and resource planning. Effectively manage employee lifecycle processes such as onboarding, probation, absence reviews, regular one to one meetings and performance reviews; work with the HR Business Partner to ensure timely and accurate completion of key employee processes. Qualifications, experience and skills Bachelor's degree in computer science, information systems or equivalent work experience in a consulting capacity. Strong knowledge of Microsoft 365 architecture, administration, security and governance. Proficient in PowerShell, with practical experience automating and operating Microsoft 365, Entra ID and Intune at scale. Related Microsoft certifications (e.g., Microsoft 365, Security, Identity and Endpoint/Intune) or equivalent demonstrable experience. Experience designing and implementing client facing Microsoft solutions, particularly identity and access management (Microsoft Entra ID) and endpoint management (Microsoft Intune). Strong understanding of governance, security and compliance controls relevant to identity and endpoint management (e.g., Conditional Access, MFA, device compliance, baseline policies and secure configuration). Excellent communication, presentation and interpersonal skills, with the ability to explain complex technical concepts to both technical and non technical audiences. A passion for learning new technologies and staying updated on the latest trends and best practices in Microsoft 365, particularly around AI and co pilot. About the person Professional demeanour with gravitas. Resilient. Curious - passion for collaboration and productivity technologies. Willing to learn and broaden their skills in Microsoft technologies. Positive and versatile, happy to get involved in all stages of project delivery. Structured and organised. Self motivated. Able to develop and foster an inclusive and collaborative working environment. Adaptable and agile, able to flex in a fast changing, entrepreneurial environment. What we offer in return Basic salary plus bonus. Sponsored development supported by industry training and certifications. Incentives for passing Microsoft certifications. Company pension scheme. Employee Assistance Programme (wellbeing, physical, financial). Private medical insurance. Income protection insurance. 33 days holidays (including 8 days of bank holidays).

A leading technology consultancy in Greater London is seeking a Technical Team Lead to manage a team focused on delivering Microsoft 365 solutions. This senior role combines technical delivery with leadership responsibilities, ensuring high-quality outcomes and project accountability. Candidates should possess a Bachelor's degree in computer science or equivalent, strong knowledge in Microsoft 365 technologies especially Intune and Entra ID, and excellent communication skills. The position offers a basic salary plus bonus, industry training, and comprehensive benefits.

A leading IT consultancy in Greater London is seeking a Technical Team Lead to manage a team of consultants focused on Microsoft cloud services. This role combines technical leadership and people management, ensuring project quality and client satisfaction. Candidates should have a degree in computer science, strong Azure knowledge, and excellent communication skills. The position offers a competitive salary along with benefits including bonuses and private medical insurance.