The Pensions Ombudsman
Salary and Benefits As well as a starting salary of £37,500 per annum pro rata, we offer: Several pension options as part of the Civil Service Pension Scheme, including defined benefits 27.5 days annual leave increasing to 32.5 days depending on length of service, with the option to buy and sell annual leave Discretionary staff reward scheme Comprehensive support for growth with learning and development programme to boost your career 24/7 free confidential employee assistance programme Discounted health benefits and employee discount scheme across hundreds of retailers Access to Staff Networks and social activities Sabbatical after qualifying period A culture of reward with annual performance bonus Eye test and flu jab reimbursements Access to a Cycle to Work scheme Diversity and Inclusion We are an accredited Disability Confident Employer and welcome applications from under represented groups. We encourage applications from people of all backgrounds and aim to create a workplace where everyone feels valued and has a sense of belonging. Who are we? As a totally independent body, not part of the pensions industry or government, we investigate and make decisions when someone has been unable to resolve a complaint about how their pension has been managed. Our service is free, but we have legal powers to make decisions that are final, binding and enforceable in court. Our work can be challenging and high profile, delivering a fair outcome for the individual and highlighting where the pensions industry can improve. We must be balanced, fair and totally independent. Purpose of the role Reporting to the Head of Digital, Data and Technology, the postholder will play a key role in supporting, maintaining and optimising TPO's Dynamics 365 (Customer Services) platform and associated Power Platform components. The postholder will ensure the availability, stability and performance of the service, working closely with delivery teams, suppliers and business users to uphold high quality digital services. This role works with a number of key stakeholders across the organisation. TPO's Corporate Services teams provide support to the organisation on all business, communications and engagement matters. Key responsibilities Provide day to day operational support for Dynamics 365 and related Power Platform applications. Conduct user and security administration, configuration updates and routine maintenance within the platform. Monitor system performance, triage faults and resolve issues efficiently, escalating where required. Ensure adherence to security, data protection and governance policies. Log, assess and prioritise incidents, ensuring users receive timely and effective support. Investigate recurring issues and contribute to problem resolutions, identifying preventative actions. Work closely with developers, testers and suppliers to ensure smooth transitions between development and live environments. Provide support and guidance to business users on Dynamics 365 functionality, best practice and optimisation. Identify opportunities to improve processes, performance and service reliability. Contribute to service documentation, knowledge bases and operational runbooks. Work closely with internal IT colleagues and external partners. Please refer to the Job Description for further information. We will shortlist and interview on a rolling basis, without waiting for a set closing date. Therefore, this vacancy may be withdrawn at short notice. In line with our policy, candidates deemed appointable through a fair and open competition will be kept on a reserve list for up to 6 months. If vacancies with sufficiently similar essential criteria arise, we may make offers to those who are on this reserve list. These vacancies may be in other teams in the organisation. Closing date: 3 August 2026 at 11:59pm Interview dates: from 10 August 2026 All applicants must have a right to work in the UK and be prepared to be security cleared to Baseline Personnel Security Standard, which requires a basic disclosure from the Disclosure and Barring Service.
Salary and Benefits As well as a starting salary of £37,500 per annum pro rata, we offer: Several pension options as part of the Civil Service Pension Scheme, including defined benefits 27.5 days annual leave increasing to 32.5 days depending on length of service, with the option to buy and sell annual leave Discretionary staff reward scheme Comprehensive support for growth with learning and development programme to boost your career 24/7 free confidential employee assistance programme Discounted health benefits and employee discount scheme across hundreds of retailers Access to Staff Networks and social activities Sabbatical after qualifying period A culture of reward with annual performance bonus Eye test and flu jab reimbursements Access to a Cycle to Work scheme Diversity and Inclusion We are an accredited Disability Confident Employer and welcome applications from under represented groups. We encourage applications from people of all backgrounds and aim to create a workplace where everyone feels valued and has a sense of belonging. Who are we? As a totally independent body, not part of the pensions industry or government, we investigate and make decisions when someone has been unable to resolve a complaint about how their pension has been managed. Our service is free, but we have legal powers to make decisions that are final, binding and enforceable in court. Our work can be challenging and high profile, delivering a fair outcome for the individual and highlighting where the pensions industry can improve. We must be balanced, fair and totally independent. Purpose of the role Reporting to the Head of Digital, Data and Technology, the postholder will play a key role in supporting, maintaining and optimising TPO's Dynamics 365 (Customer Services) platform and associated Power Platform components. The postholder will ensure the availability, stability and performance of the service, working closely with delivery teams, suppliers and business users to uphold high quality digital services. This role works with a number of key stakeholders across the organisation. TPO's Corporate Services teams provide support to the organisation on all business, communications and engagement matters. Key responsibilities Provide day to day operational support for Dynamics 365 and related Power Platform applications. Conduct user and security administration, configuration updates and routine maintenance within the platform. Monitor system performance, triage faults and resolve issues efficiently, escalating where required. Ensure adherence to security, data protection and governance policies. Log, assess and prioritise incidents, ensuring users receive timely and effective support. Investigate recurring issues and contribute to problem resolutions, identifying preventative actions. Work closely with developers, testers and suppliers to ensure smooth transitions between development and live environments. Provide support and guidance to business users on Dynamics 365 functionality, best practice and optimisation. Identify opportunities to improve processes, performance and service reliability. Contribute to service documentation, knowledge bases and operational runbooks. Work closely with internal IT colleagues and external partners. Please refer to the Job Description for further information. We will shortlist and interview on a rolling basis, without waiting for a set closing date. Therefore, this vacancy may be withdrawn at short notice. In line with our policy, candidates deemed appointable through a fair and open competition will be kept on a reserve list for up to 6 months. If vacancies with sufficiently similar essential criteria arise, we may make offers to those who are on this reserve list. These vacancies may be in other teams in the organisation. Closing date: 3 August 2026 at 11:59pm Interview dates: from 10 August 2026 All applicants must have a right to work in the UK and be prepared to be security cleared to Baseline Personnel Security Standard, which requires a basic disclosure from the Disclosure and Barring Service.
The Pensions Ombudsman
The Pensions Ombudsmanis growing fast and isa great placeto work. We have an exciting opportunity for aSenior Counselto join our team based in Canary Wharf currently 20% office attendancein accordance with our Agile working Policy after 6 weeks induction period which requires 3 days (pro rata) office attendance..You will be working full or part-time on apermanent contractand will receive a competitive salary of£86,749per annum pro rata. We offer several pension options as part of the Civil Service Pension Scheme, including defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups. As well as a starting salary of£86,749per annum pro rata, we offer: 27.5 days annual leave increasing to 32.5 depending on length of service plus theoptionto buy and sell annual leave Discretionary staff reward scheme Comprehensive support for growth with learning and developmentprogrammeto boost your career 24/7 Free confidential employeeassistanceprogramme Discounted health benefits and employee discount scheme across hundreds of retailers Access to Staff Networks and social activities Sabbatical after qualifying period A culture of reward with annual performance bonus Eye test and flu jab reimbursements Access to a Cycle to work scheme Diversity and Inclusion We are an accredited Disability Confident Employer and welcome applications from under-represented groups. We encourage applications from people of all backgrounds and aim to create a workplace where everyone feels valued and has a sense of belonging. Who are we? Asa totally independentbody, not part of the pensions industry or government, we investigate and make decisions when someone has been unable to resolve a complaint about how their pension has been managed. Our service is free, but we have legal powers to make decisions that are final, binding, and enforceable in court. Our work can be challenging and high-profile, delivering a fair outcome for the individual and highlighting where thepensionsindustry can improve. Focusing on the facts, we must be balanced, fair, andtotally independent. Purpose of the role The Legal Team works with the Casework functionat every level; with lawyers and caseworkers collaborating to setobjectives, agree workflows and provide aligned Legal support enablingconsistent delivery of the Casework function. You will be part of the in-house Legal Team to supportCaseworkTeams,theSenior Legal Leadership Team,the Pensions Ombudsman, the Executive and the Corporate Board to exercise their functions according torelevant legislation,policiesand practices. AsSenior Counsel, your rolewill be to support TPO to exercise its functions according to relevant laws,policiesand practices. You will achieve this by leading on and progressing policy matters, ensuring business critical cases are concluded appropriately, supervising the handling of litigation work, and developing stakeholder relationships. You will report to the Deputy Chief Operating Officer (Legal) Key duties Casework Plan andprioritiselegaldelivery across Casework teams,and ensure shared Legal and Casework Teams'objectivesand performance metrics are delivered Oversee the Legal Team's work with Casework teamsto ensureappropriate, consistent, quality legal support, through management of the Lead Lawyers who lead those relationships.Enhance thecapability and capacityof the Casework functiontomeet TPO's increasing demand Provideadvice and support for business-critical cases,e.g.sensitive or high-profile cases,cases requiring oral hearings, or legally complex cases. Apply judgment and legal analysis where the law is unclear.Apply sound judgment to know when to 'sign-off' on matters arising and when to refer to the Legal DCOO Provide support and advice on legal, jurisdictional,proceduraland regulatory issues which may arise on matters under investigation, such as the sufficiency of evidence, merits of opposing arguments, informationrequestsand strategy Policy Review business critical draft correspondence, includingcorrespondence to Members of Parliament and regulatory bodies Review press queries andhelp to prepare responses Support the LegalDCOOonstrategic planning,considering TPO's wider corporate aims andobjectives Identifymatters of relevance or concern from horizon scanning which might affect the Ombudsman's casework,powersorjurisdiction Represent TPO at external stakeholder and networking events Litigation Oversee and supervise litigation relating to TPO's determinations and investigation processes, ensuring the Ombudsman is kept up to date with proceedings and is advised appropriately on litigation risk and participation decisions Attend hearings whererequiredand, if applicable, as advocate on behalf of TPO Lead on the Appeals chapter for the Annual Report Management Take oversight,responsibilityand accountabilityforlegal deliveryand performance.Enhance performance and productivity within the Legal Team Line management of Lead Lawyers, including 121s, performance management and appraisals Provide excellent leadership skills, ensuring the team are motivated and engaged Develop LeadLawyers andotherson theircareer path, setting clearobjectivesand providing opportunities for growth and developmentin both 'soft' and technical skills Please refer to theJob Descriptionfor further information We will shortlist and interview on a rolling basis, without waiting for a set closing date. Therefore, this vacancy may be withdrawn at short notice. Closing date:14th July 2026 at 11:59pm Interview dates:From 20th July 2026 on a rolling basis In line with our policy, candidatesdeemedappointable through a fair and open competition will be kept on a reserve list for up to 6 months. If vacancies with sufficiently similar essential criteria arise, we may make offers to thoseon this reserve list. These vacancies may be in other teams in theorganisation If you have the skills and experiencerequiredto become ourSenior Counsel, please click 'apply' today
The Pensions Ombudsmanis growing fast and isa great placeto work. We have an exciting opportunity for aSenior Counselto join our team based in Canary Wharf currently 20% office attendancein accordance with our Agile working Policy after 6 weeks induction period which requires 3 days (pro rata) office attendance..You will be working full or part-time on apermanent contractand will receive a competitive salary of£86,749per annum pro rata. We offer several pension options as part of the Civil Service Pension Scheme, including defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups. As well as a starting salary of£86,749per annum pro rata, we offer: 27.5 days annual leave increasing to 32.5 depending on length of service plus theoptionto buy and sell annual leave Discretionary staff reward scheme Comprehensive support for growth with learning and developmentprogrammeto boost your career 24/7 Free confidential employeeassistanceprogramme Discounted health benefits and employee discount scheme across hundreds of retailers Access to Staff Networks and social activities Sabbatical after qualifying period A culture of reward with annual performance bonus Eye test and flu jab reimbursements Access to a Cycle to work scheme Diversity and Inclusion We are an accredited Disability Confident Employer and welcome applications from under-represented groups. We encourage applications from people of all backgrounds and aim to create a workplace where everyone feels valued and has a sense of belonging. Who are we? Asa totally independentbody, not part of the pensions industry or government, we investigate and make decisions when someone has been unable to resolve a complaint about how their pension has been managed. Our service is free, but we have legal powers to make decisions that are final, binding, and enforceable in court. Our work can be challenging and high-profile, delivering a fair outcome for the individual and highlighting where thepensionsindustry can improve. Focusing on the facts, we must be balanced, fair, andtotally independent. Purpose of the role The Legal Team works with the Casework functionat every level; with lawyers and caseworkers collaborating to setobjectives, agree workflows and provide aligned Legal support enablingconsistent delivery of the Casework function. You will be part of the in-house Legal Team to supportCaseworkTeams,theSenior Legal Leadership Team,the Pensions Ombudsman, the Executive and the Corporate Board to exercise their functions according torelevant legislation,policiesand practices. AsSenior Counsel, your rolewill be to support TPO to exercise its functions according to relevant laws,policiesand practices. You will achieve this by leading on and progressing policy matters, ensuring business critical cases are concluded appropriately, supervising the handling of litigation work, and developing stakeholder relationships. You will report to the Deputy Chief Operating Officer (Legal) Key duties Casework Plan andprioritiselegaldelivery across Casework teams,and ensure shared Legal and Casework Teams'objectivesand performance metrics are delivered Oversee the Legal Team's work with Casework teamsto ensureappropriate, consistent, quality legal support, through management of the Lead Lawyers who lead those relationships.Enhance thecapability and capacityof the Casework functiontomeet TPO's increasing demand Provideadvice and support for business-critical cases,e.g.sensitive or high-profile cases,cases requiring oral hearings, or legally complex cases. Apply judgment and legal analysis where the law is unclear.Apply sound judgment to know when to 'sign-off' on matters arising and when to refer to the Legal DCOO Provide support and advice on legal, jurisdictional,proceduraland regulatory issues which may arise on matters under investigation, such as the sufficiency of evidence, merits of opposing arguments, informationrequestsand strategy Policy Review business critical draft correspondence, includingcorrespondence to Members of Parliament and regulatory bodies Review press queries andhelp to prepare responses Support the LegalDCOOonstrategic planning,considering TPO's wider corporate aims andobjectives Identifymatters of relevance or concern from horizon scanning which might affect the Ombudsman's casework,powersorjurisdiction Represent TPO at external stakeholder and networking events Litigation Oversee and supervise litigation relating to TPO's determinations and investigation processes, ensuring the Ombudsman is kept up to date with proceedings and is advised appropriately on litigation risk and participation decisions Attend hearings whererequiredand, if applicable, as advocate on behalf of TPO Lead on the Appeals chapter for the Annual Report Management Take oversight,responsibilityand accountabilityforlegal deliveryand performance.Enhance performance and productivity within the Legal Team Line management of Lead Lawyers, including 121s, performance management and appraisals Provide excellent leadership skills, ensuring the team are motivated and engaged Develop LeadLawyers andotherson theircareer path, setting clearobjectivesand providing opportunities for growth and developmentin both 'soft' and technical skills Please refer to theJob Descriptionfor further information We will shortlist and interview on a rolling basis, without waiting for a set closing date. Therefore, this vacancy may be withdrawn at short notice. Closing date:14th July 2026 at 11:59pm Interview dates:From 20th July 2026 on a rolling basis In line with our policy, candidatesdeemedappointable through a fair and open competition will be kept on a reserve list for up to 6 months. If vacancies with sufficiently similar essential criteria arise, we may make offers to thoseon this reserve list. These vacancies may be in other teams in theorganisation If you have the skills and experiencerequiredto become ourSenior Counsel, please click 'apply' today