Constant Recruitment

Senior Technical Account Manager / Virtual CIO Hybrid Regular Client Travel £60,000 £70,000 DOE Are you an experienced IT professional who enjoys talking about business strategy as much as technology? Can you build trusted relationships with senior decision-makers and help organisations plan how technology should support their future growth? Would you like to take ownership of strategic client relationships while helping to develop the wider client engagement function within a growing Managed Service Provider? We are recruiting confidentially for an established technology services business seeking a Senior Technical Account Manager / Virtual CIO. This is a senior, highly client-facing role combining technology strategy, relationship management, team support and commercial awareness. You will work closely with business owners, Managing Directors, Finance Directors and internal IT leaders, helping them understand their current technology position, identify future priorities and make informed investment decisions. This is not a hands-on support role. However, you will need enough technical breadth to challenge recommendations, identify risks and lead credible conversations across cloud, cyber security, infrastructure, Microsoft technologies, AI and automation. The Role You will manage a portfolio of important client relationships, becoming a trusted technology advisor to their senior leadership teams. You will lead structured technology reviews, understand each clients wider business plans and translate those plans into clear, practical technology roadmaps. You will also help maintain a consistent approach to strategic client engagement, supporting and developing colleagues involved in client planning and technology alignment. Your responsibilities will include: Leading strategic technology reviews and client roadmap meetings Developing strong relationships with senior stakeholders and business leaders Understanding clients commercial goals, operational challenges and future plans Producing clear technology strategies and longer-term improvement roadmaps Helping clients plan technology budgets and investment priorities Translating technical risks and recommendations into straightforward business language Advising clients across cloud, cyber security, infrastructure, resilience, AI and automation Reviewing client environments against agreed standards and best practice Identifying technology risks, improvement opportunities and future project requirements Preparing and reviewing client proposals for technical accuracy and commercial suitability Supporting and coaching colleagues involved in strategic client relationships Maintaining visibility of client priorities, opportunities and upcoming requirements Working closely with technical, service delivery and commercial teams to ensure recommendations are practical and deliverable About You You may already be working as a Virtual CIO, Senior Technical Account Manager, Technology Consultant, IT Strategy Consultant or Client Technology Lead. You could also be an experienced Service Delivery Manager, IT Manager or senior MSP consultant who is already leading strategic conversations with clients and is ready to take greater ownership. You will need: Strong experience within a Managed Service Provider, technology consultancy or outsourced IT environment Proven experience managing senior-level client relationships Confidence presenting to Managing Directors, Finance Directors and leadership teams Experience producing technology roadmaps, budgets, improvement plans or strategic recommendations Broad technical knowledge across Microsoft technologies, cloud, cyber security, infrastructure and modern workplace solutions The ability to explain technical risks and recommendations without unnecessary jargon Strong commercial awareness and the ability to identify genuine client opportunities Experience coaching, mentoring or supporting the development of others A proactive approach and the confidence to take ownership of decisions A full UK driving licence and the ability to travel regularly to client sites You do not need to be the deepest technical specialist in every area. What matters is your ability to ask the right questions, understand the wider business picture and bring together the appropriate technical expertise to help clients make informed decisions. The Opportunity This is an opportunity to take a senior role within a successful and growing technology business. You will have genuine influence over how strategic client relationships are managed, how technology planning is delivered and how the wider service continues to develop. The position offers a salary of £60,000 to £70,000 depending on experience, hybrid working and a competitive benefits package. Further details regarding the company, working arrangements and benefits will be shared with suitable candidates during the recruitment process. All applications and initial conversations will be handled in strict confidence. JBRP1_UKTJ

Application Support & Product Executive Rural Ashford Office-based, transport required £25,000 + benefitsMonday to Friday, 9.00 am 5.30 pm Do you enjoy helping customers and working through problems until they are resolved? Are you interested in software, digital products and how technology can improve the way businesses operate? Would you like a varied role where you can develop from customer and application support into product ownership? We are recruiting for an Application Support & Product Executive to join a small, growing software and digital solutions business based near Ashford. This is a varied position within a close-knit company, so you will need to be flexible and happy to get involved wherever support is needed. However, your main responsibility will be providing first-line application support to customers using the companys digital products. You will help customers resolve queries, understand how the software works and get the best possible value from the products available to them. As your knowledge develops, you will become a product champion within the business, taking greater ownership of particular products, helping with customer onboarding and identifying other solutions that may benefit clients. What You Will Be Doing Acting as the first point of contact for customer support queries by telephone, email and online channels Investigating application issues and resolving straightforward problems Gathering the information needed to escalate more technical queries to the development team Keeping customers updated and making sure queries are followed through to completion Helping new customers get started with the companys software and digital products Delivering online product demonstrations and user training Creating and maintaining user guides, support information and internal product documentation Building a strong understanding of the companys different products and services Becoming a product champion for specific software solutions Gathering customer feedback and sharing it with the development and leadership teams Identifying additional products or features that could be useful to existing customers Supporting testing when new features, updates or products are released Assisting with general customer operations and administration Getting involved in wider business activities when required, which may include events, customer communications and occasional marketing support Who This Role Would Suit This role could suit a graduate, an early-career candidate or somebody with experience in customer service, software support, IT support, SaaS or digital products. You do not need to be a developer or have advanced technical knowledge, but you should be comfortable learning how software works and explaining it clearly to other people. You will need to be: Customer-focused, patient and confident communicating with different people Interested in technology, software and digital products Comfortable investigating problems and asking the right questions Organised and able to keep track of several customer queries Proactive and willing to take ownership rather than waiting to be told what to do Flexible and happy to support different areas of a small business Confident using online systems and learning new software Able to explain information clearly without relying on technical jargon Experience in application support, first-line IT support, customer success or SaaS would be helpful, but attitude, communication skills and the ability to learn are equally important. The Opportunity This is not simply a role where you will answer support queries all day. You will initially build your knowledge through customer and application support, but the longer-term aim is for you to take ownership of products, become the internal expert and help customers understand which solutions could benefit their organisation. For the right person, this could develop into a Product Owner, Product Specialist or Customer Success position as the business continues to grow. What Is On Offer Salary of £25,000 5% employer pension contribution 20 days holiday plus bank holidays Your birthday off Hands-on experience across application support, customer operations and SaaS products The opportunity to develop towards product ownership A varied role within a supportive and close-knit team Due to the companys rural location, access to your own transport is essential. JBRP1_UKTJ

Application Support & Product Executive Rural Ashford Office-based, transport required £25,000 + benefitsMonday to Friday, 9.00 am 5.30 pm Do you enjoy helping customers and working through problems until they are resolved? Are you interested in software, digital products and how technology can improve the way businesses operate? Would you like a varied role where you can develop from customer and application support into product ownership? We are recruiting for an Application Support & Product Executive to join a small, growing software and digital solutions business based near Ashford. This is a varied position within a close-knit company, so you will need to be flexible and happy to get involved wherever support is needed. However, your main responsibility will be providing first-line application support to customers using the companys digital products. You will help customers resolve queries, understand how the software works and get the best possible value from the products available to them. As your knowledge develops, you will become a product champion within the business, taking greater ownership of particular products, helping with customer onboarding and identifying other solutions that may benefit clients. What You Will Be Doing Acting as the first point of contact for customer support queries by telephone, email and online channels Investigating application issues and resolving straightforward problems Gathering the information needed to escalate more technical queries to the development team Keeping customers updated and making sure queries are followed through to completion Helping new customers get started with the companys software and digital products Delivering online product demonstrations and user training Creating and maintaining user guides, support information and internal product documentation Building a strong understanding of the companys different products and services Becoming a product champion for specific software solutions Gathering customer feedback and sharing it with the development and leadership teams Identifying additional products or features that could be useful to existing customers Supporting testing when new features, updates or products are released Assisting with general customer operations and administration Getting involved in wider business activities when required, which may include events, customer communications and occasional marketing support Who This Role Would Suit This role could suit a graduate, an early-career candidate or somebody with experience in customer service, software support, IT support, SaaS or digital products. You do not need to be a developer or have advanced technical knowledge, but you should be comfortable learning how software works and explaining it clearly to other people. You will need to be: Customer-focused, patient and confident communicating with different people Interested in technology, software and digital products Comfortable investigating problems and asking the right questions Organised and able to keep track of several customer queries Proactive and willing to take ownership rather than waiting to be told what to do Flexible and happy to support different areas of a small business Confident using online systems and learning new software Able to explain information clearly without relying on technical jargon Experience in application support, first-line IT support, customer success or SaaS would be helpful, but attitude, communication skills and the ability to learn are equally important. The Opportunity This is not simply a role where you will answer support queries all day. You will initially build your knowledge through customer and application support, but the longer-term aim is for you to take ownership of products, become the internal expert and help customers understand which solutions could benefit their organisation. For the right person, this could develop into a Product Owner, Product Specialist or Customer Success position as the business continues to grow. What Is On Offer Salary of £25,000 5% employer pension contribution 20 days holiday plus bank holidays Your birthday off Hands-on experience across application support, customer operations and SaaS products The opportunity to develop towards product ownership A varied role within a supportive and close-knit team Due to the companys rural location, access to your own transport is essential. JBRP1_UKTJ

Regional IT Support Engineer Devon Home-Based with Customer Site Visits £30,000 £35,000 DOE + Mileage Are you an experienced IT Support Engineer who enjoys building strong relationships with customers rather than spending every day behind a service desk? Do you have experience supporting Microsoft 365, Intune, networking and modern cloud environments? Would you like to work from home while becoming the trusted local engineer for customers across Devon and the South West? If so, this could be an excellent opportunity. We are recruiting for a growing Managed Service Provider delivering Modern Workplace, Microsoft 365, Azure, Cyber Security, Networking and IT Support solutions to businesses across the UK. As the company continues to expand, they are looking for an experienced engineer based in Devon to become their technical presence across the South West. You will work closely with colleagues based elsewhere in the UK, while taking responsibility for supporting customers throughout your region. The role combines remote technical support with regular customer site visits for hands-on troubleshooting, installations, technical advice and project work. This is not a position where tickets are simply passed on to someone else. You will be expected to take ownership of technical issues, communicate clearly with customers and see problems through to resolution. What You Will Be Doing Providing remote and onsite IT support to business customers Acting as an escalation point for more complex technical issues Supporting Microsoft 365, including Exchange Online, SharePoint and Teams Administering Microsoft Intune and Entra ID environments Troubleshooting desktops, laptops, servers and networking equipment Supporting Microsoft Defender and cyber security best practices Assisting with installations, upgrades and customer projects Keeping customers informed throughout the support process Researching and resolving unfamiliar technical problems Working closely with colleagues across the wider technical team Producing clear technical documentation and customer updates What We Are Looking ForEssential Experience in a 2nd Line Support, IT Support Engineer or MSP support position Strong Microsoft 365 administration skills Experience supporting Microsoft Intune and Entra ID Advanced desktop, application and user troubleshooting skills Good networking knowledge, including switches, wireless networks and firewalls Excellent customer service and communication skills Confidence working independently and managing your own workload A full UK driving licence and access to your own vehicle Based in Devon and able to travel to customer sites across the region Desirable Microsoft Defender experience Azure administration experience Windows Server administration Active Directory and Group Policy RMM and remote support tools PowerShell Cyber security knowledge Microsoft certifications Previous Managed Service Provider experience Why Join? Home-based role with genuine flexibility Become the trusted local engineer for customers across the South West Varied combination of technical support, projects and customer-facing work Exposure to modern Microsoft cloud and security technologies Ongoing training and professional development Clear progression opportunities within a growing MSP Friendly, supportive and collaborative technical team Please apply with an up-to-date CV for further information. JBRP1_UKTJ

Digital Print Artworker / Graphics Production Operative Leyland, Lancashire Salary: up to £29500 DOE Full-time, site-based Do you have experience preparing customer artwork, graphics or logos for print? Have you worked within signage, large-format printing, reprographics or another print-production environment? Are you confident checking files, making technical adjustments and sending artwork through to digital printing machinery? We are recruiting for a Digital Print Artworker / Graphics Production Operative to join an established luxury wallcovering manufacturer based in Leyland. This role sits between the creative studio and the production floor. You will receive customer artwork, check that it is suitable for print, make any necessary technical amendments and prepare the files using specialist production software. Once the artwork has been approved, you will send it through to the digital printing machinery and check that the finished result meets the required standard. This is not necessarily a role for somebody creating new brands, logos or marketing campaigns from scratch. It is more likely to suit somebody who has worked within signage, large-format printing, graphics production, reprographics or pre-press and understands how to take customer-supplied artwork and make it ready for production. The Role Your responsibilities will include: Receiving and checking customer artwork, logos and graphics Making sure files are the correct size, resolution and format for production Identifying problems that could affect the finished print Amending, resizing or cleaning up artwork where required Preparing and setting up files using AVA or similar graphics and print-production software Using RIP or production software to send approved files to the printers Checking layouts, repeats, scale and positioning before production Monitoring colour and print quality Making adjustments where the finished output does not match the approved artwork Inspecting completed prints and identifying any quality issues Working closely with the studio and production teams Supporting the operation of digital printing equipment Carrying out basic cleaning and routine maintenance where required What We Are Looking For You may currently be working as a: Digital Print Artworker Graphics Production Operative Signage Artworker Large Format Artworker Pre-Press Artworker Reprographics Operator Print Production Technician Mac Operator Digital Print Operator Experience within signage would be particularly relevant, especially if you are used to taking customer logos and artwork, preparing them for production and sending the finished files to large-format printing equipment. You will ideally have: Experience preparing graphics or artwork for print Strong Adobe Illustrator and Photoshop skills Experience working with customer-supplied logos or artwork An understanding of resolution, sizing, file formats and print setup Knowledge of RIP or print-production software A good understanding of colour management Strong attention to detail The ability to identify and correct artwork problems Confidence working within a production environment A practical and methodical approach Experience using AVA software would be beneficial, but training can be provided. Previous wallpaper or textile experience is not essential. Candidates from signage, graphics, large-format printing, packaging, reprographics and other digital print environments will be considered. This is an excellent opportunity for somebody with strong graphics and print-production experience to move into a specialist luxury manufacturing environment. JBRP1_UKTJ