Iron Service Global UK Ltd

Job Summary: Seeking an OSS/Onsite Support Engineer to provide onsite End User Services (EUS), workplace IT support, and IT/OT support in a production/manufacturing environment. Key Responsibilities: Provide onsite support for Windows 10/11, Microsoft 365, laptops, desktops, mobile devices, tablets, and peripherals. Handle IMACD, hardware life cycle, asset tracking, and inventory management. Support production workstations, MES, IoT/OT devices, and manufacturing applications. Troubleshoot LAN, VLAN, TCP/IP, VPN, hardware, connectivity, and cabling issues. Coordinate with Service Desk, Infrastructure, Network, Security, Application, OT/Automation teams, and vendors. Support incident, problem, change, vendor, and major incident activities. Requirements: 3-8 years of End User Support/OSS experience. Experience supporting manufacturing, industrial, or mill environments preferred. Experience in EUS, onsite support, and IT/OT integrated environments is highly desirable. A valid driving license should be considered mandatory. Several support locations may require travel to nearby sites as part of service delivery activities. Given the limited availability of public transportation in certain locations, the ability to travel independently will be essential for supporting operational requirements effectively. Strong troubleshooting, communication, customer service, and vendor coordination skills. Ability to work on-call and in business-critical support environments.

Job Summary: We are looking for an Onsite Support Engineer - OSS to deliver End User Services (EUS), workplace IT support, and IT/OT support across production and manufacturing environments. Key Responsibilities: Deliver onsite technical support for Windows 10/11, Microsoft 365, laptops, desktops, mobile devices, tablets, and peripherals. Manage IMACD activities, hardware life cycle, asset tracking, and inventory. Provide first-line support for production workstations, MES, IoT/OT devices, and manufacturing applications. Troubleshoot LAN, VLAN, TCP/IP, VPN, hardware, connectivity, and cabling issues. Work closely with Service Desk, Infrastructure, Network, Security, Application, OT/Automation teams, and vendors. Assist with incident, problem, change, vendor, and major incident activities. Requirements: 3-8 years of End User Support/OSS experience. Experience supporting manufacturing, industrial, or mill environments preferred. Experience in EUS, onsite support, and IT/OT integrated environments is highly desirable. A valid driving license should be considered mandatory. Several support locations may require travel to nearby sites as part of service delivery activities. Given the limited availability of public transportation in certain locations, the ability to travel independently will be essential for supporting operational requirements effectively. Strong troubleshooting, communication, customer service, and vendor coordination skills. Ability to work on-call and in business-critical support environments.