Police Digital Services

Police Digital Service (PDS) is recruiting on behalf of the NPCC National Data & Analytics Office - NDAO a dedicated national capability transforming data and analytics use in policing. Capacity Manager. Fixed Term Contract - 12 Months. Salary £50,000 per annum. This is an exciting opportunity to be part of a ground-breaking function within policing which will shape the future of data and analytics in UK law enforcement and help to utilise policing data to better protect the public. The NDAO will ensure: Responsible data use across law enforcement Improved data governance and standardised datasets Enhanced data analytics services to support operational decision-making Professionalisation of data and analytics roles within policing A more integrated data-sharing ecosystem across forces, with the appropriate tooling to exploit the data held F or the first time, UK policing will have a recognised, accredited approach to data and analytics, helping forces to work smarter and more effectively without compromising security or integrity. The Capacity Manager will lead the end-to-end management of incoming demand for NDAO services, ensuring requests from police forces, partners, internal and external teams are effectively captured, triaged, prioritised, and progressed. This role is central to ensuring that NDAO operates as a responsive, efficient, and transparent national service, with clear visibility of workload, capacity, priorities and key performance indicators. The postholder will develop and maintain demand management processes, performance reporting, and governance mechanisms to ensure NDAO resources are aligned to deliver maximum operational impact. They will work closely with senior stakeholders, product owners, programme leads, and the wider Demand & Engagement function to create a consistent and structured approach to how work enters and flows through the organisation. Our Values are: We value People We do the right thing We are innovative We are one Team We are proud and passionate You can find out more here: Benefits - Police Digital Service (pds.police.uk) Key Responsibilities Experience in demand management, service delivery, portfolio management, or an equivalent coordination/operations role within a complex organisation. Experience of growing and developing a team and processes to maintain pace with an evolving organisation. Strong understanding of how work flows through digital, data, or technology-led organisations. Excellent organisational skills, including the ability to manage high volumes of varied requests and competing priorities. Confidence working with data to produce reports, dashboards, performance insights, and recommendations. Strong stakeholder engagement skills with the ability to influence, negotiate, and facilitate decision-making. Excellent communication skills, both written and verbal, with the ability to translate processes clearly for diverse audiences. Ability to work autonomously while collaborating effectively across multidisciplinary teams. High attention to detail, with strong problem-solving and analytical capability. Proficiency with tools such as Microsoft 365, service/ticketing platforms, or workflow management systems. Experience working in policing, central government, or national-level multi-agency environments. Knowledge of service management principles (e.g., ITIL), business operations, or portfolio governance. Experience using tools such as ServiceNow, JIRA, Azure DevOps, or similar platforms. Familiarity with performance frameworks, KPIs, or capacity/demand modelling. Understanding of data and analytics environments or digital transformation programmes. What you need to succeed in the role Lead the operation and continuous improvement of the NDAO's demand management processes and team, ensuring clear, consistent, and effective handling of all incoming requests. Oversee and develop the triage and categorisation of demand, ensuring requests are routed to the appropriate teams and stakeholders. Manage prioritisation processes, including coordinating inputs from product leads, programme managers, and leadership teams. Maintain a comprehensive view of demand volumes, SLAs, status tracking, capacity considerations, and delivery forecasts. Produce regular reporting for senior stakeholders, including demand dashboards, trend analysis, and performance insights. Facilitate governance meetings and decision-making forums focused on resource allocation, prioritisation, or workload management. Monitor progress of active work, identifying risks, bottlenecks, and blockers, and escalating issues where necessary. See Candidate Pack for full details. Diversity, equity and inclusion We are committed to equal opportunities for all and will not discriminate on any grounds. We encourage applications from people from the widest possible span of experience. All applicants will be considered without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, parental status, nationality, neurodiversity or disability status. Working Arrangements This is a remote role with some national travel required to attend meetings. All applicants must be eligible to undergo NPPV3 (Non Police Personnel Vetting Level 3) and SC vetting clearances. Successful applicants will require NPPV3 clearance to have been cleared before starting with PDS. Please note, we may choose to close the advert early if we receive a high volume of applications for this role so please endeavour to complete your application as soon as possible JBRP1_UKTJ

Police Digital Service (PDS) is recruiting on behalf of the NPCC National Data & Analytics Office - NDAO a dedicated national capability transforming data and analytics use in policing. Capacity Manager. Fixed Term Contract - 12 Months. Salary £50,000 per annum. This is an exciting opportunity to be part of a ground-breaking function within policing which will shape the future of data and analytics in UK law enforcement and help to utilise policing data to better protect the public. The NDAO will ensure: Responsible data use across law enforcement Improved data governance and standardised datasets Enhanced data analytics services to support operational decision-making Professionalisation of data and analytics roles within policing A more integrated data-sharing ecosystem across forces, with the appropriate tooling to exploit the data held F or the first time, UK policing will have a recognised, accredited approach to data and analytics, helping forces to work smarter and more effectively without compromising security or integrity. The Capacity Manager will lead the end-to-end management of incoming demand for NDAO services, ensuring requests from police forces, partners, internal and external teams are effectively captured, triaged, prioritised, and progressed. This role is central to ensuring that NDAO operates as a responsive, efficient, and transparent national service, with clear visibility of workload, capacity, priorities and key performance indicators. The postholder will develop and maintain demand management processes, performance reporting, and governance mechanisms to ensure NDAO resources are aligned to deliver maximum operational impact. They will work closely with senior stakeholders, product owners, programme leads, and the wider Demand & Engagement function to create a consistent and structured approach to how work enters and flows through the organisation. Our Values are: We value People We do the right thing We are innovative We are one Team We are proud and passionate You can find out more here: Benefits - Police Digital Service (pds.police.uk) Key Responsibilities Experience in demand management, service delivery, portfolio management, or an equivalent coordination/operations role within a complex organisation. Experience of growing and developing a team and processes to maintain pace with an evolving organisation. Strong understanding of how work flows through digital, data, or technology-led organisations. Excellent organisational skills, including the ability to manage high volumes of varied requests and competing priorities. Confidence working with data to produce reports, dashboards, performance insights, and recommendations. Strong stakeholder engagement skills with the ability to influence, negotiate, and facilitate decision-making. Excellent communication skills, both written and verbal, with the ability to translate processes clearly for diverse audiences. Ability to work autonomously while collaborating effectively across multidisciplinary teams. High attention to detail, with strong problem-solving and analytical capability. Proficiency with tools such as Microsoft 365, service/ticketing platforms, or workflow management systems. Experience working in policing, central government, or national-level multi-agency environments. Knowledge of service management principles (e.g., ITIL), business operations, or portfolio governance. Experience using tools such as ServiceNow, JIRA, Azure DevOps, or similar platforms. Familiarity with performance frameworks, KPIs, or capacity/demand modelling. Understanding of data and analytics environments or digital transformation programmes. What you need to succeed in the role Lead the operation and continuous improvement of the NDAO's demand management processes and team, ensuring clear, consistent, and effective handling of all incoming requests. Oversee and develop the triage and categorisation of demand, ensuring requests are routed to the appropriate teams and stakeholders. Manage prioritisation processes, including coordinating inputs from product leads, programme managers, and leadership teams. Maintain a comprehensive view of demand volumes, SLAs, status tracking, capacity considerations, and delivery forecasts. Produce regular reporting for senior stakeholders, including demand dashboards, trend analysis, and performance insights. Facilitate governance meetings and decision-making forums focused on resource allocation, prioritisation, or workload management. Monitor progress of active work, identifying risks, bottlenecks, and blockers, and escalating issues where necessary. See Candidate Pack for full details. Diversity, equity and inclusion We are committed to equal opportunities for all and will not discriminate on any grounds. We encourage applications from people from the widest possible span of experience. All applicants will be considered without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, parental status, nationality, neurodiversity or disability status. Working Arrangements This is a remote role with some national travel required to attend meetings. All applicants must be eligible to undergo NPPV3 (Non Police Personnel Vetting Level 3) and SC vetting clearances. Successful applicants will require NPPV3 clearance to have been cleared before starting with PDS. Please note, we may choose to close the advert early if we receive a high volume of applications for this role so please endeavour to complete your application as soon as possible JBRP1_UKTJ

Police Digital Service (PDS) is recruiting on behalf of the NPCC National Data & Analytics Office (NDAO) a dedicated national capability transforming data use in policing. Capacity Officer. Fixed Term Contract - 12 Months. Salary £35,000 per annum. The Demand Support role provides essential coordination, triage, and administrative support to manage and prioritise incoming demand across the NDAO. This position ensures that requests from police forces, partners, suppliers, and internal teams are captured, assessed, routed, and tracked effectively, enabling smooth delivery of NDAO services and programmes. Working as part of the NDAO Demand & Engagement function, the postholder will maintain oversight of all operational requests, support planning and prioritisation activity, and help ensure that enquiries and tasks are progressed efficiently and transparently. This role is vital in supporting NDAO's goal of providing a consistent, reliable, and responsive national service. Our Values are: We value People We do the right thing We are innovative We are one Team We are proud and passionate You can find out more here: Benefits - Police Digital Service (pds.police.uk) Key Responsibilities Act as the first point of contact for incoming demand to the NDAO, including service requests, enquiries, and task submissions. Log, categorise, and triage incoming demand in accordance with established workflows and service models. Coordinate with product leads, programme managers, technical teams, and other stakeholders to route requests appropriately. Maintain accurate records of demand volumes, statuses, SLAs, and outcomes. Support prioritisation activities by preparing dashboards, reports, and summaries for leadership and governance groups. Monitor deadlines, follow up on outstanding items, and ensure timely responses to stakeholders. Assist in scheduling meetings, workshops, and reviews linked to demand management activities. Support continuous improvement of demand management processes, tooling, and service pathways. Contribute to the development and maintenance of guidance materials, FAQs, and communications that help forces understand how to access NDAO services. Build effective working relationships across internal teams, policing partners, suppliers, and external stakeholders. Escalate risks, issues, or bottlenecks affecting service delivery. Provide general administrative support to the Demand & Engagement function where required. What you need to succeed in the role Experience in a coordination, business support, service desk, or administrative role within a complex organisation. Strong organisational skills, with the ability to manage multiple tasks, requests, and priorities simultaneously. Excellent written and verbal communication, with the ability to work professionally with diverse stakeholders. Ability to follow structured processes and maintain accurate records and documentation. Strong problem-solving and attention-to-detail skills. Proficiency with common digital tools and platforms (e.g., Microsoft 365, ticketing or workflow systems). Ability to work effectively in a busy, dynamic and rapidly changing environment. A proactive and customer-focused approach. Experience in policing, government, technology, or data-related environments. Understanding of demand management, service delivery, or portfolio management processes. Experience with service management tools (e.g., JIRA, ServiceNow, Azure DevOps, or similar). Experience creating dashboards or reports using Excel, Power BI, or equivalent tools. Familiarity with national policing structures and stakeholders Diversity, equity and inclusion We are committed to equal opportunities for all and will not discriminate on any grounds. We encourage applications from people from the widest possible span of experience. All applicants will be considered without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, parental status, nationality, neurodiversity or disability status. Working Arrangements This is a remote role with some national travel required to attend meetings. All applicants must be eligible to undergo NPPV3 (Non Police Personnel Vetting Level 3) and SC vetting clearances. Successful applicants will require NPPV3 clearance to have been cleared before starting with PDS. Please note, we may choose to close the advert early if we receive a high volume of applications for this role so please endeavour to complete your application as soon as possible JBRP1_UKTJ

Police Digital Service (PDS) is recruiting on behalf of the NPCC National Data & Analytics Office (NDAO) a dedicated national capability transforming data use in policing. Capacity Officer. Fixed Term Contract - 12 Months. Salary £35,000 per annum. The Demand Support role provides essential coordination, triage, and administrative support to manage and prioritise incoming demand across the NDAO. This position ensures that requests from police forces, partners, suppliers, and internal teams are captured, assessed, routed, and tracked effectively, enabling smooth delivery of NDAO services and programmes. Working as part of the NDAO Demand & Engagement function, the postholder will maintain oversight of all operational requests, support planning and prioritisation activity, and help ensure that enquiries and tasks are progressed efficiently and transparently. This role is vital in supporting NDAO's goal of providing a consistent, reliable, and responsive national service. Our Values are: We value People We do the right thing We are innovative We are one Team We are proud and passionate You can find out more here: Benefits - Police Digital Service (pds.police.uk) Key Responsibilities Act as the first point of contact for incoming demand to the NDAO, including service requests, enquiries, and task submissions. Log, categorise, and triage incoming demand in accordance with established workflows and service models. Coordinate with product leads, programme managers, technical teams, and other stakeholders to route requests appropriately. Maintain accurate records of demand volumes, statuses, SLAs, and outcomes. Support prioritisation activities by preparing dashboards, reports, and summaries for leadership and governance groups. Monitor deadlines, follow up on outstanding items, and ensure timely responses to stakeholders. Assist in scheduling meetings, workshops, and reviews linked to demand management activities. Support continuous improvement of demand management processes, tooling, and service pathways. Contribute to the development and maintenance of guidance materials, FAQs, and communications that help forces understand how to access NDAO services. Build effective working relationships across internal teams, policing partners, suppliers, and external stakeholders. Escalate risks, issues, or bottlenecks affecting service delivery. Provide general administrative support to the Demand & Engagement function where required. What you need to succeed in the role Experience in a coordination, business support, service desk, or administrative role within a complex organisation. Strong organisational skills, with the ability to manage multiple tasks, requests, and priorities simultaneously. Excellent written and verbal communication, with the ability to work professionally with diverse stakeholders. Ability to follow structured processes and maintain accurate records and documentation. Strong problem-solving and attention-to-detail skills. Proficiency with common digital tools and platforms (e.g., Microsoft 365, ticketing or workflow systems). Ability to work effectively in a busy, dynamic and rapidly changing environment. A proactive and customer-focused approach. Experience in policing, government, technology, or data-related environments. Understanding of demand management, service delivery, or portfolio management processes. Experience with service management tools (e.g., JIRA, ServiceNow, Azure DevOps, or similar). Experience creating dashboards or reports using Excel, Power BI, or equivalent tools. Familiarity with national policing structures and stakeholders Diversity, equity and inclusion We are committed to equal opportunities for all and will not discriminate on any grounds. We encourage applications from people from the widest possible span of experience. All applicants will be considered without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, parental status, nationality, neurodiversity or disability status. Working Arrangements This is a remote role with some national travel required to attend meetings. All applicants must be eligible to undergo NPPV3 (Non Police Personnel Vetting Level 3) and SC vetting clearances. Successful applicants will require NPPV3 clearance to have been cleared before starting with PDS. Please note, we may choose to close the advert early if we receive a high volume of applications for this role so please endeavour to complete your application as soon as possible JBRP1_UKTJ