Content Guru is a leading provider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience. From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end to end customer journeys that inspire loyalty and power the success of organisations worldwide. What we are looking for Due to rapid global expansion, we are looking for a successful and established Project Manager to join our exceptional team based in Bracknell. As an experienced Project Manager you will be adept at managing, overseeing and delivering multiple projects. Working closely with our sales team, you will be responsible for managing client relationships and implementing a fast paced, cost effective and customer oriented delivery experience to a high level of customer satisfaction. Location This role is based in our office in Bracknell, Berkshire. This is an office based vacancy and as such we expect all applicants to be willing to commute to our offices a minimum of 3-4 days per week as per our hybrid working policy. Key responsibilities of the role Project Delivery Initiate projects in accordance with any project management methodology in force from time to time and establish the appropriate level of project documentation and control for the project being managed. Ensure projects are delivered within tolerance: time to project completion date, cost and quality. Ensure that all project documentation is maintained to a high standard and that all project deliverables meet the customer's expectations of performance and quality. Establish an appropriate test plan according to customer requirements. Manage virtual project teams as required. Customer Relationship Management Establish a single point of contact for the customer for the duration of the project and agree escalation paths for all stakeholders. Manage customer communications during the project life cycle ensuring a high level of customer satisfaction and ensuring regular contact between virtual teams across the business. Sales / Financial Support Contribute to bids and tenders and provide project management input to presales support activities, including documentation and customer presentations. Manage project costs, ensuring that sales margins are maintained and all additional costs are tracked and recovered where possible. Generate accurate forecasts for in house planning and budgeting purposes as requested. Understand and maintain financial control throughout the full project lifecycles, delivering against an agreed project revenue plan. Agree billing plans for customers alongside account management and billing teams. Process Management and Improvement Ensure projects have met key milestones before they progress to subsequent delivery stages. Implement appropriate project controls at the initial project initiation stage including any risk, issue logs or change control methods as per internal processes. Ensure internal systems and reporting tools are maintained to reflect the current state of a project. Undertake project debriefs to identify, review and propose improvements that you, the project management team, the wider business and customers will benefit from. About you A Bachelors degree in STEM or equivalent. Strong experience in project management or project delivery in the technology sector. Proven experience of consistently achieving and surpassing customer expectations. Proven ability to effectively manage projects from start to finish and work to a deadline. Experience in working with the software development lifecycle, cloud platforms and/or the development of hardware and software. Strong communication, organisational and interpersonal skills. Proven ability to solve problems creatively. The ability to motivate others to deliver. About the Company: Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS). Our mission is to enhance the way the world communicates. With our omni channel cloud contact centre solution, storm, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow. We are an equal opportunities employer and consider all qualified and experienced applicants without regard to race, gender, religion, orientation, disability or any other characteristic protected by law. We are devoted to our people and pride ourselves on developing and upskilling our employees to give them the best opportunities for success.
27/06/2026
Full time
Content Guru is a leading provider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience. From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end to end customer journeys that inspire loyalty and power the success of organisations worldwide. What we are looking for Due to rapid global expansion, we are looking for a successful and established Project Manager to join our exceptional team based in Bracknell. As an experienced Project Manager you will be adept at managing, overseeing and delivering multiple projects. Working closely with our sales team, you will be responsible for managing client relationships and implementing a fast paced, cost effective and customer oriented delivery experience to a high level of customer satisfaction. Location This role is based in our office in Bracknell, Berkshire. This is an office based vacancy and as such we expect all applicants to be willing to commute to our offices a minimum of 3-4 days per week as per our hybrid working policy. Key responsibilities of the role Project Delivery Initiate projects in accordance with any project management methodology in force from time to time and establish the appropriate level of project documentation and control for the project being managed. Ensure projects are delivered within tolerance: time to project completion date, cost and quality. Ensure that all project documentation is maintained to a high standard and that all project deliverables meet the customer's expectations of performance and quality. Establish an appropriate test plan according to customer requirements. Manage virtual project teams as required. Customer Relationship Management Establish a single point of contact for the customer for the duration of the project and agree escalation paths for all stakeholders. Manage customer communications during the project life cycle ensuring a high level of customer satisfaction and ensuring regular contact between virtual teams across the business. Sales / Financial Support Contribute to bids and tenders and provide project management input to presales support activities, including documentation and customer presentations. Manage project costs, ensuring that sales margins are maintained and all additional costs are tracked and recovered where possible. Generate accurate forecasts for in house planning and budgeting purposes as requested. Understand and maintain financial control throughout the full project lifecycles, delivering against an agreed project revenue plan. Agree billing plans for customers alongside account management and billing teams. Process Management and Improvement Ensure projects have met key milestones before they progress to subsequent delivery stages. Implement appropriate project controls at the initial project initiation stage including any risk, issue logs or change control methods as per internal processes. Ensure internal systems and reporting tools are maintained to reflect the current state of a project. Undertake project debriefs to identify, review and propose improvements that you, the project management team, the wider business and customers will benefit from. About you A Bachelors degree in STEM or equivalent. Strong experience in project management or project delivery in the technology sector. Proven experience of consistently achieving and surpassing customer expectations. Proven ability to effectively manage projects from start to finish and work to a deadline. Experience in working with the software development lifecycle, cloud platforms and/or the development of hardware and software. Strong communication, organisational and interpersonal skills. Proven ability to solve problems creatively. The ability to motivate others to deliver. About the Company: Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS). Our mission is to enhance the way the world communicates. With our omni channel cloud contact centre solution, storm, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow. We are an equal opportunities employer and consider all qualified and experienced applicants without regard to race, gender, religion, orientation, disability or any other characteristic protected by law. We are devoted to our people and pride ourselves on developing and upskilling our employees to give them the best opportunities for success.
Senior Business Development Manager Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We're looking for a Senior Business Development Manager to join our team at our head office in Bracknell, Berkshire. This is a senior sales role, responsible for securing complex, high-value new business opportunities and driving revenue growth across assigned markets, sectors, or geographical regions. If you are an experienced sales professional with a proven track record of closing major deals, developing strategic customer relationships, and delivering against ambitious sales targets, we'd love to hear from you. What we are looking for We're seeking an experienced and commercially focused Senior Business Development Manager to join our Sales team. You'll be responsible for identifying, developing, and closing complex sales opportunities, whilst building strong relationships with key stakeholders and delivering solutions that meet customer requirements. You will also support the development of less experienced colleagues through mentoring and knowledge sharing. This role would suit an experienced business development professional with a strong background in SaaS, technology, or a related industry, who is comfortable managing large opportunities from initial engagement through to successful contract award. Location This role is based in our head office in Bracknell, Berkshire. Regular travel to customer sites will be required. Key responsibilities of the role Strategic Account Planning: Achieve revenue and margin targets from new customers on a monthly, quarterly, and annual basis Develop and execute sales strategies to meet or exceed revenue targets within assigned regions, sectors, or market areas Work with Marketing and other internal teams to identify and target prospective customers Develop account-specific sales strategies and plans Identify and prioritise key accounts and opportunities Provide accurate forecasting through effective management of sales opportunities Maintain accurate sales activity, pipeline, and forecasting information within CRM systems Customer Relationships & Satisfaction: Build and maintain strong relationships with decision-makers, influencers, and key stakeholders within target organisations Drive the promotion and sale of additional services to customers Maintain a detailed understanding of customer objectives and key personnel Prepare and deliver proposals, quotations, and presentations tailored to customer requirements Manage customer expectations throughout the sales and delivery lifecycle Work closely with internal teams to ensure customer satisfaction and successful outcomes Bid & Tender Management: Work closely with Presales, Delivery, Support, and bid teams to secure new business opportunities Lead, contribute to, and coordinate virtual bid teams to deliver high-quality tenders and proposals Fully qualify opportunities to ensure customer requirements are clearly understood Take overall responsibility for assigned opportunities through to conclusion Ensure all bid and tender activities are completed to a high standard and within required timescales Product & Sales Expertise: Maintain a strong understanding of Content Guru's products, services, and supporting technologies Conduct detailed needs assessments and solution presentations to demonstrate the value of the storm platform Monitor industry developments, market trends, and competitor activity Support brand and marketing activities where required Provide mentoring and guidance to less experienced sales colleagues Maintain regular communication with Sales leadership regarding opportunities and performance About you Bachelor's degree or substantial equivalent experience Good experience managing or closing major accounts, typically of at least five years Substantial experience within a SaaS, technology, or related industry Demonstrable track record of meeting or exceeding sales targets Experience using CRM systems and sales management tools Strong interpersonal, influencing, and negotiation skills Excellent communication and presentation skills, with the ability to adapt style to different audiences Strong consultative selling skills, including prospecting, listening, presenting, and closing Commercially aware and numerate, with the ability to develop accurate cost models and achieve margin targets Excellent attention to detail Experience selling through channel or indirect partners would be advantageous Experience selling to international customers would be advantageous Experience within telecommunications or specific industry verticals such as utilities or healthcare would be advantageous Previous experience mentoring or supporting colleagues would be beneficial About the Company Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, the US, Greece, and Australia, our award-winning cloud technology powers mission-critical services for some of the world's biggest organisations. Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more. We exist to make engagement easy - over any channel, anytime, anywhere. We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.
23/06/2026
Full time
Senior Business Development Manager Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We're looking for a Senior Business Development Manager to join our team at our head office in Bracknell, Berkshire. This is a senior sales role, responsible for securing complex, high-value new business opportunities and driving revenue growth across assigned markets, sectors, or geographical regions. If you are an experienced sales professional with a proven track record of closing major deals, developing strategic customer relationships, and delivering against ambitious sales targets, we'd love to hear from you. What we are looking for We're seeking an experienced and commercially focused Senior Business Development Manager to join our Sales team. You'll be responsible for identifying, developing, and closing complex sales opportunities, whilst building strong relationships with key stakeholders and delivering solutions that meet customer requirements. You will also support the development of less experienced colleagues through mentoring and knowledge sharing. This role would suit an experienced business development professional with a strong background in SaaS, technology, or a related industry, who is comfortable managing large opportunities from initial engagement through to successful contract award. Location This role is based in our head office in Bracknell, Berkshire. Regular travel to customer sites will be required. Key responsibilities of the role Strategic Account Planning: Achieve revenue and margin targets from new customers on a monthly, quarterly, and annual basis Develop and execute sales strategies to meet or exceed revenue targets within assigned regions, sectors, or market areas Work with Marketing and other internal teams to identify and target prospective customers Develop account-specific sales strategies and plans Identify and prioritise key accounts and opportunities Provide accurate forecasting through effective management of sales opportunities Maintain accurate sales activity, pipeline, and forecasting information within CRM systems Customer Relationships & Satisfaction: Build and maintain strong relationships with decision-makers, influencers, and key stakeholders within target organisations Drive the promotion and sale of additional services to customers Maintain a detailed understanding of customer objectives and key personnel Prepare and deliver proposals, quotations, and presentations tailored to customer requirements Manage customer expectations throughout the sales and delivery lifecycle Work closely with internal teams to ensure customer satisfaction and successful outcomes Bid & Tender Management: Work closely with Presales, Delivery, Support, and bid teams to secure new business opportunities Lead, contribute to, and coordinate virtual bid teams to deliver high-quality tenders and proposals Fully qualify opportunities to ensure customer requirements are clearly understood Take overall responsibility for assigned opportunities through to conclusion Ensure all bid and tender activities are completed to a high standard and within required timescales Product & Sales Expertise: Maintain a strong understanding of Content Guru's products, services, and supporting technologies Conduct detailed needs assessments and solution presentations to demonstrate the value of the storm platform Monitor industry developments, market trends, and competitor activity Support brand and marketing activities where required Provide mentoring and guidance to less experienced sales colleagues Maintain regular communication with Sales leadership regarding opportunities and performance About you Bachelor's degree or substantial equivalent experience Good experience managing or closing major accounts, typically of at least five years Substantial experience within a SaaS, technology, or related industry Demonstrable track record of meeting or exceeding sales targets Experience using CRM systems and sales management tools Strong interpersonal, influencing, and negotiation skills Excellent communication and presentation skills, with the ability to adapt style to different audiences Strong consultative selling skills, including prospecting, listening, presenting, and closing Commercially aware and numerate, with the ability to develop accurate cost models and achieve margin targets Excellent attention to detail Experience selling through channel or indirect partners would be advantageous Experience selling to international customers would be advantageous Experience within telecommunications or specific industry verticals such as utilities or healthcare would be advantageous Previous experience mentoring or supporting colleagues would be beneficial About the Company Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, the US, Greece, and Australia, our award-winning cloud technology powers mission-critical services for some of the world's biggest organisations. Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more. We exist to make engagement easy - over any channel, anytime, anywhere. We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.
A leading cloud technology company in Bracknell is seeking a Software Engineering Manager to lead teams in delivering high-quality software solutions. The role involves managing a development team, overseeing software delivery, and ensuring technical quality. Ideal candidates possess a strong background in software development, team leadership, and familiarity with languages like C# and JavaScript. The position offers a professional work environment in an inclusive organization committed to growth and development.
14/06/2026
Full time
A leading cloud technology company in Bracknell is seeking a Software Engineering Manager to lead teams in delivering high-quality software solutions. The role involves managing a development team, overseeing software delivery, and ensuring technical quality. Ideal candidates possess a strong background in software development, team leadership, and familiarity with languages like C# and JavaScript. The position offers a professional work environment in an inclusive organization committed to growth and development.
Software Engineering Manager Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We're looking for a Software Engineering Manager to join our team at our head office in Bracknell, Berkshire. If you enjoy leading teams, delivering high-quality software, and contributing to the development of mission critical services, we'd love to hear from you. What we are looking for We're seeking an experienced and capable Software Engineering Manager to lead one of our development teams, working on applications and services that support our global platform. You'll combine strong technical expertise with people management responsibilities, guiding your team through the full software development lifecycle while ensuring delivery to a high standard. You will play a key role in developing team capability, maintaining technical quality, and supporting the successful delivery of customer focused solutions. This role would suit candidates with a strong background in software development and experience in leading or mentoring engineers, who are looking to take the next step in a structured and professional environment. Location This role is based in our head office in Bracknell, Berkshire. Key responsibilities of the role Team Leadership & Management Line manage a team of Software Engineers, including performance reviews and development planning Support recruitment activities and onboarding of new team members Manage performance and provide guidance to support individual and team development Foster a positive, inclusive, and professional team environment Delivery & Planning Oversee the delivery of software development work to agreed timelines and quality standards Support resource planning and workload management in collaboration with Product Owners Facilitate agile ceremonies including planning, refinement, reviews, and retrospectives Provide regular updates and reporting to senior stakeholders Technical Oversight & Quality Maintain awareness of the technical quality of systems owned by the team Support the design and architectural direction of more complex initiatives Ensure development outputs are well structured, maintainable, and aligned with standards Drive improvements to development processes, methodologies, and tooling Software Development Lifecycle Contribute to development activities where appropriate, including coding, design, and testing Support the deployment of new releases and updates to live environments Ensure appropriate documentation is maintained and shared Guide the team through all stages of the software development lifecycle Continuous Improvement & Collaboration Contribute to cross team and departmental initiatives Identify opportunities to improve team performance, processes, and delivery Encourage knowledge sharing and collaboration within and across teams Support the ongoing development of technical and professional skills within the team About you Bachelor's degree in Computer Science, Engineering, or a related subject, or equivalent experience Strong experience in software development in a commercial environment (typically 4+ years) Experience leading, mentoring, or managing software engineers Experience with programming languages such as C#, JavaScript, or TypeScript Strong understanding of software development principles, architecture, and best practices Experience with relational databases (e.g. Microsoft SQL Server, PostgreSQL) Familiarity with source control systems and CI/CD pipelines Ability to contribute to technical design and architectural discussions Strong communication skills, with the ability to explain complex technical concepts clearly Good organisational skills, with the ability to manage competing priorities A collaborative and professional approach to leadership and teamwork About the Company Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, the US, Greece, and Australia, our award winning cloud technology powers mission critical services for some of the world's biggest organisations. Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more. We exist to make engagement easy - over any channel, anytime, anywhere. We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.
14/06/2026
Full time
Software Engineering Manager Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We're looking for a Software Engineering Manager to join our team at our head office in Bracknell, Berkshire. If you enjoy leading teams, delivering high-quality software, and contributing to the development of mission critical services, we'd love to hear from you. What we are looking for We're seeking an experienced and capable Software Engineering Manager to lead one of our development teams, working on applications and services that support our global platform. You'll combine strong technical expertise with people management responsibilities, guiding your team through the full software development lifecycle while ensuring delivery to a high standard. You will play a key role in developing team capability, maintaining technical quality, and supporting the successful delivery of customer focused solutions. This role would suit candidates with a strong background in software development and experience in leading or mentoring engineers, who are looking to take the next step in a structured and professional environment. Location This role is based in our head office in Bracknell, Berkshire. Key responsibilities of the role Team Leadership & Management Line manage a team of Software Engineers, including performance reviews and development planning Support recruitment activities and onboarding of new team members Manage performance and provide guidance to support individual and team development Foster a positive, inclusive, and professional team environment Delivery & Planning Oversee the delivery of software development work to agreed timelines and quality standards Support resource planning and workload management in collaboration with Product Owners Facilitate agile ceremonies including planning, refinement, reviews, and retrospectives Provide regular updates and reporting to senior stakeholders Technical Oversight & Quality Maintain awareness of the technical quality of systems owned by the team Support the design and architectural direction of more complex initiatives Ensure development outputs are well structured, maintainable, and aligned with standards Drive improvements to development processes, methodologies, and tooling Software Development Lifecycle Contribute to development activities where appropriate, including coding, design, and testing Support the deployment of new releases and updates to live environments Ensure appropriate documentation is maintained and shared Guide the team through all stages of the software development lifecycle Continuous Improvement & Collaboration Contribute to cross team and departmental initiatives Identify opportunities to improve team performance, processes, and delivery Encourage knowledge sharing and collaboration within and across teams Support the ongoing development of technical and professional skills within the team About you Bachelor's degree in Computer Science, Engineering, or a related subject, or equivalent experience Strong experience in software development in a commercial environment (typically 4+ years) Experience leading, mentoring, or managing software engineers Experience with programming languages such as C#, JavaScript, or TypeScript Strong understanding of software development principles, architecture, and best practices Experience with relational databases (e.g. Microsoft SQL Server, PostgreSQL) Familiarity with source control systems and CI/CD pipelines Ability to contribute to technical design and architectural discussions Strong communication skills, with the ability to explain complex technical concepts clearly Good organisational skills, with the ability to manage competing priorities A collaborative and professional approach to leadership and teamwork About the Company Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, the US, Greece, and Australia, our award winning cloud technology powers mission critical services for some of the world's biggest organisations. Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more. We exist to make engagement easy - over any channel, anytime, anywhere. We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.