Constant Recruitment Ltd

ICT Technician - Education Sector Location: Thanet, Kent Salary: Up to £33,000 (depending on experience) Are you currently working in IT Support within the education sector? Do you enjoy being the go-to person for everything tech-related on site? Would you like to join a supportive IT company that values training, development, and progression? This role offers the chance to be based on-site at a local school in Thanet, providing day-to-day IT support and becoming the trusted technical contact for staff and students alike. While you will be mainly based at one site, you may occasionally visit two other nearby schools, so a full driving licence and access to your own vehicle are essential. You will be part of a wider team that supports several schools in the area, providing a mix of 1st to 3rd line support. The environment is friendly, fast-paced, and varied - no two days are quite the same. What you will be doing Acting as the main point of contact for IT support at your assigned school Building strong working relationships with teaching and support staff Troubleshooting hardware and software issues quickly and efficiently Managing and maintaining safeguarding systems and cybersecurity tools Supporting desktops, laptops, printers, peripherals, and classroom technology Administering networks, user accounts, and servers Assisting with telephony, Wi-Fi, and connectivity issues Working with colleagues at nearby schools to share knowledge and ensure consistent service What we are looking for Proven IT support experience (ideally within an education setting) Strong knowledge of Windows, Google Workspace, and Apple technologies Familiarity with Microsoft Server, Active Directory, and networking (TCP/IP, DNS, DHCP) Experience supporting a range of hardware and software used in schools - e.g. SIMS, PaperCut, or safeguarding tools Excellent communication and customer service skills - calm under pressure and approachable A flexible, proactive mindset and willingness to learn Desirable Knowledge of Jamf, Apple School Manager, or Chromebook management Experience with VLANs, VPNs, Firewalls, and routers Understanding of safeguarding principles and IT compliance within education The company You will be joining a well-established managed IT services provider with a strong reputation for supporting schools and businesses across Kent and beyond. They invest heavily in staff training and offer genuine opportunities to grow your skills through external qualifications and on-the-job development. Benefits 28 days' holiday (including bank holidays), rising each year up to 33 days Life assurance and virtual GP services A friendly, professional team culture and ongoing technical development Enhanced DBS check provided If you have solid IT support experience, ideally gained within an education environment, and enjoy being hands-on in a busy school setting, this could be a great opportunity. To apply or find out more, get in touch today.

2nd Line IT Support Technician Rochester Salary: £28,000 - £32,000 (depending on experience) Are you looking to take the next step in your IT support career? Do you enjoy problem solving and providing technical solutions in a fast-paced environment? Have you worked in a Managed Service Provider (MSP) and want to develop your skills further? If the answer is yes, this role could be an excellent opportunity for you. We are recruiting for an experienced 2nd Line IT Support Technician to join a respected IT services provider based in Rochester. This is a full-time, office-based role with occasional travel to client sites across Kent and the South East. For this role you must have a full driving license and previous experience of working for a Managed Service Provider (MSP) About the role As a 2nd Line IT Support Technician , you will be part of a small but highly skilled technical team that supports around 100 clients across commercial and education sectors. This is a varied and hands-on role where no two days are the same. You will be working with a wide range of technologies, supporting everything from desktops and servers to networks and cloud services. The position is ideal for someone with a background in MSP environments , who is confident working under pressure and enjoys taking ownership of technical issues from start to finish. You will be providing both remote and on-site support, ensuring clients receive the highest level of service. Key responsibilities Your day-to-day duties as a 2nd Line IT Support Technician will include: Delivering 1st and 2nd line technical support to a wide variety of clients Installing, configuring, and testing new hardware, software, and network components Diagnosing and resolving issues across hardware, software, and networking Monitoring system performance and carrying out preventative maintenance Supporting printers, cabling, and peripheral equipment Updating and maintaining the helpdesk system with accurate fault logs Liaising with third-party suppliers and external contractors when required Assisting in client projects and IT upgrades where needed This is a role where you will be given the autonomy to work methodically to resolve problems, but also the support of a collaborative technical team. What we are looking for To succeed in this role, you will need a solid technical background, great communication skills, and the ability to manage your time effectively. Essential skills and experience: Previous experience working in a Managed Service Provider (MSP), ideally 2+ years Strong knowledge of Windows client and server operating systems Hands-on experience with Microsoft 365 and ideally Azure Good understanding of both wired and wireless networking (LAN/WAN) Strong troubleshooting skills with the ability to remain calm under pressure Excellent communication skills with the ability to build relationships with clients Desirable extras: Microsoft certifications (e.g. MCSA, Azure Fundamentals) Educated to A-Level or above Full UK driving licence (essential) Ability to pass an enhanced DBS check The details Salary: £28,000 - £32,000 (depending on experience) Hours: Monday to Friday, 8:00am - 4:30pm Location: Office-based in Rochester, with travel to client sites across Kent and occasionally further afield While the business has an out-of-hours team, there may be occasions where you are required to provide emergency support outside of core hours to minimise client downtime Why apply? This is an excellent opportunity for an IT professional who wants to expand their technical expertise within a supportive and established MSP. You will gain exposure to a wide variety of technologies, from on-premise infrastructure to cloud solutions, while working directly with end-users across different industries. If you are hardworking, enthusiastic, and committed to providing excellent IT support, this role offers both stability and the chance to further develop your career in a growing IT services business. Apply now If you are an experienced 2nd Line IT Support Technician based in Rochester with MSP experience and a full UK driving licence, we would love to hear from you. Apply today and take the next step in your IT support career.

3rd Line Engineer Maidstone £45 Are you an experienced IT professional looking to step into a senior support role? Do you enjoy resolving complex technical issues and supporting colleagues with escalations? Are you confident working with servers, networking, and cloud technologies? If so, this 3rd Line Engineer opportunity could be a strong fit for you. The Role As a 3rd Line Engineer, you will be part of a service desk team handling escalations and advanced troubleshooting. You will work closely with clients to resolve technical issues, provide onsite support where required, and contribute to maintaining a high-quality IT service. You will also play a key role in supporting junior engineers and ensuring service desk standards are consistently met. Key responsibilities include: Managing 3rd line escalations across a range of technologies Providing onsite technical support when required (a driving licence is essential) Supporting and mentoring junior team members Maintaining accurate documentation to improve consistency and service delivery Participating in an on-call rota (with additional pay) Ensuring KPIs and SLAs are achieved and customer service standards are upheld What We're Looking For To succeed in this role, you will need to demonstrate strong technical knowledge, confidence under pressure, and excellent problem-solving skills. Key skills and experience: Background in an MSP or IT services environment (preferred) Strong experience with: Microsoft 365 / Office 365 Windows Server () Virtualisation technologies Firewalls & networking (IP, switches, routers) Backup solutions (ideally Veeam) Strong customer service and communication skills Ability to take ownership of issues and see them through to resolution Flexible and proactive approach to supporting colleagues and clients Salary & Location Salary: £45,000 per annum Location: Maidstone (hybrid working available after an initial office-based period) Hours: Monday to Friday, 08:30 - 17:30, with occasional paid overtime and on-call rota

2nd Line Support Tonbridge Up to £35k Hours: Monday - Friday, 8:30am - 5:30pm (with overtime paid for additional project work) Do you enjoy solving technical challenges and supporting people with their IT?Are you ready to take that next step in your career in 2nd Line Support?Would you like to work in a collaborative, friendly team that values both hard work and enjoying what you do? If that sounds like you, this could be a great opportunity. We are working with a well-established IT Managed Service Provider that continues to grow steadily, bringing on new customers and expanding their service desk team. They are looking for an experienced 2nd Line Support Engineer to join their team. What you will be doing Providing 2nd Line remote and onsite support to a wide range of customers Acting as an escalation point for 1st Line engineers Assisting with installations and project work across core technologies Prioritising and resolving tickets in line with SLAs Creating and maintaining technical documentation Contributing to the Out of Hours rota when required What they're looking for Ideally, experience working in an MSP or IT service environment A confident communicator with excellent customer service skills Strong troubleshooting and problem-solving ability Experience at 2nd Line level with most of the following: Microsoft 365, SharePoint, MS Desktop (Windows 7-11), MS Server () Hyper-V, VMware, Azure Networking (Switches, Routers, Firewalls - WatchGuard preferred), DHCP, DNS Active Directory, Antivirus, Printers MS Office (2010/365) Full UK Driving License is essential What's in it for you? This company looks after their team and genuinely values their people. Here's what you can expect: A people-first culture - fair pay, annual salary reviews, Christmas bonuses, and cost-of-living adjustments when needed Flexibility - supportive of life outside of work, including paid family leave days when needed Development - paid training and clear progression opportunities, with your salary increasing as your skills do A positive, team-focused environment - where achievements are celebrated and the occasional pizza-fuelled afternoon keeps things fun

Data Cabling Technician £28,000 - £32,000 Van & Mobile Maidstone, Kent Do you enjoy working with structured cabling and delivering neat, reliable installations? Are you confident with Cat5e/Cat6 cabling and looking to expand into fibre and AV systems? Would you like a role where you can take pride in your work and be trusted to get the job done right? We are looking for a Data Cabling Technician to join a growing technical services team. The role involves installing and maintaining structured cabling, ensuring high-quality, tidy, and professional finishes for a variety of environments including offices, schools, and commercial premises. This is a hands-on role where you will be trusted to plan, run, and deliver projects with professionalism and attention to detail. What you will be doing: Installing and terminating Cat5e and Cat6 cabling Testing and fault-finding on cabling infrastructure Installing patch panels and network points Carrying out cable pulls and ensuring neat, well-presented cabling Rectifying cabling errors and network connectivity issues Installing PoE-powered devices such as CCTV cameras Supporting the wider team with occasional AV or fibre cabling projects What we are looking for: Strong knowledge of Cat5e and Cat6 cabling (fibre knowledge desirable but not essential) Ability to work independently and manage your workload under time pressures Commitment to high standards of workmanship, with neat and tidy results Awareness of health and safety requirements for cabling installations Full UK driving licence Willingness to complete an enhanced DBS check What's in it for you: Salary between £28,000 - £32,000 Company van and mobile phone provided Opportunities to expand skills into fibre optics and AV systems Supportive team environment with varied projects

Application Support Technician Sittingbourne Up to £25k DOE Rural Kent (own transport essential) Are you a school leaver or graduate eager to start a career in technology? Do you have strong communication skills, a love of problem-solving, and plenty of enthusiasm to learn? Would you like to join a supportive team where you'll be trained, mentored, and given the chance to grow into a specialist role? If so, this could be the perfect opportunity to kickstart your career. We are working with an innovative technology business that delivers CRM and marketing solutions to help organisations improve productivity, efficiency, and sales tracking. They work with some of the UK's most recognised brands, tackling complex challenges in the marketing and data space. Their products span both web platforms (eCommerce sites, registration systems) and Windows applications (data mining tools) that integrate with their award-winning marketing software - now a fast-growing industry standard. The Role This is not the kind of IT support where you fix printers or reset passwords. Instead, you'll be supporting applications, data, and CRM systems, making sure everything runs smoothly for clients. You'll investigate issues, support data imports and integrations, and work closely with developers to solve problems. The role will give you exposure to modern technologies and a clear pathway to grow as you gain experience. Knowledge of SQL would be a bonus, but full training will be given if you're eager to learn Key responsibilities include: Providing application and data support for CRM and related systems Investigating and troubleshooting software and data issues (not hardware) Supporting and monitoring data imports, extracts, and integrations Configuring CRM solutions to meet client needs Escalating complex issues to the Development team when needed Assisting end-users with usability queries and explaining solutions clearly Documenting findings and maintaining accurate records The Package Up to £25k starting salary (depending on experience) Full training and mentoring in systems, databases, and modern tools A supportive team environment with plenty of opportunities to learn Clear progression opportunities as you develop your skills Modern office in a creative, friendly environment 5 weeks' holiday pension Fun extras, from social events to a pool table and a well-stocked fridge About You This role is ideal for someone at the start of their career . You could be a school leaver, recent graduate, or just looking for a first step into technology. What matters most is your personality, your communication skills, and your enthusiasm to learn. Own transport is essential due to the rural location Strong communication skills - you enjoy helping people and explaining things clearly Positive, enthusiastic, and keen to build a career in technology GCSE Maths at Grade 6 or 7 (or equivalent) An interest in applications, data, and how systems connect Knowledge of SQL would be a bonus, but full training will be given if you're eager to learn Naturally analytical, accurate, and detail-focused Able to multitask, prioritise, and stay calm under pressure If you are a school or college leaver with great communication skills and a genuine interest in technology, we would love to hear from you.