Constant Recruitment Ltd

Helpdesk Analyst Maidstone £26-30k Mon-Fri, 8:00-4:30 Do you enjoy being the first person people turn to when tech goes wrong? Are you calm under pressure and confident talking users through fixes? Want a steady, well-run desk where first-line support is done right? Support that's structured. A team that's friendly. A desk that runs smoothly. We are working with a well-established IT provider in Maidstone who are growing their support team and looking for someone to step into a Helpdesk Analyst role. You will be the first line of defence, logging tickets, resolving what you can, and escalating what you can't. It's a proper support desk: structured, well-run, with great senior engineers to learn from, and a manager who knows what good support looks like. They're not expecting you to know it all-attitude, curiosity, and communication are what matter here. If you've done 1st line support before and are now looking to build on that experience, you'll fit right in. What you'll be doing: Taking incoming support queries: logging, triaging, resolving Troubleshooting across hardware, software, and networks Supporting user onboarding/offboarding Keeping customers updated and happy Learning as you go, with proper support around you Tech you'll touch: Active Directory Office 365 Windows OS Basic networking (IP, DNS, DHCP) If you're looking for a role where you can grow, be supported, and actually enjoy coming to work this one's worth a look.

Full Stack Developer - Integrations & Support Ludlow, Shropshire £45k - £50k Hybrid role blending development, API integrations, and 3rd line support C#, SQL, Razor, Angular/React £45-50k Shropshire (2 days in office) Do you have solid full stack development experience across C#, SQL, and modern front-end frameworks? Confident building integrations and working with APIs, scripts, and enterprise systems? Looking for a hybrid role that combines hands-on development with 3rd line support? This could be the right fit. We are working with a well-established UK software company that provides niche business platforms to organisations across education and property sectors. Their solutions help clients manage bookings, services, and operations more efficiently and they are now expanding into new international markets. They are looking for a Full Stack Developer - Integrations & Support to join their multi-disciplinary team. This is a hybrid role blending full stack development, integration work, and 3rd line support so you will need to be confident across the stack and enjoy solving problems directly for customers. The role in a nutshell: Design, develop and maintain integrations, imports, and exports Write clear technical specifications for integration work Work with internal stakeholders to understand requirements and deliver scalable solutions Contribute to the integration strategy and tooling as the platform evolves Provide 3rd line support for complex issues - including root cause analysis, bug fixes, and performance tuning Triage and escalate issues where needed Document integration processes and support activity Support onboarding of new clients and roll-out of new features Participate in a support rota covering UK and CST time zones What you will need: Strong experience with SQL and relational databases Proficiency in PowerShell scripting and REST/JSON API integration Good front-end development experience with Angular, React, or similar Solid production experience with C# and Razor Experience integrating with enterprise systems (e.g. finance, access control, or student records) Ability to troubleshoot and resolve complex technical issues Strong communication skills with previous customer-facing experience Comfortable working both independently and as part of a hybrid team What's on offer: Salary: £45,000 - £50,000 Hybrid working: 2 days office-based in Shropshire, 3 days remote Performance-related bonus scheme 25 days holiday plus bank holidays, 2 wellbeing days, and 2 paid volunteering days Christmas shutdown Company pension contribution Flexible benefits package - including private healthcare, life assurance, personal development, and retail discounts You will be joining a supportive, collaborative company that genuinely values its people. They offer a stable environment with modern tech, interesting challenges, and a culture that encourages growth and contribution.

2nd Line IT Support Technician Canterbury Salary: £28,000 - £32,000 (depending on experience) Are you looking to take the next step in your IT support career? Do you enjoy problem solving and providing technical solutions in a fast-paced environment? Have you worked in a Managed Service Provider (MSP) and want to develop your skills further? If the answer is yes, this role could be an excellent opportunity for you. We are recruiting for an experienced 2nd Line IT Support Technician to join a respected IT services provider based in Canterbury. This is a full-time, office-based role with occasional travel to client sites across Kent and the South East. For this role you must have a full driving license and previous experience of working for a Managed Service Provider (MSP) About the role As a 2nd Line IT Support Technician , you will be part of a small but highly skilled technical team that supports around 100 clients across commercial and education sectors. This is a varied and hands-on role where no two days are the same. You will be working with a wide range of technologies, supporting everything from desktops and servers to networks and cloud services. The position is ideal for someone with a background in MSP environments , who is confident working under pressure and enjoys taking ownership of technical issues from start to finish. You will be providing both remote and on-site support, ensuring clients receive the highest level of service. Key responsibilities Your day-to-day duties as a 2nd Line IT Support Technician will include: Delivering 1st and 2nd line technical support to a wide variety of clients Installing, configuring, and testing new hardware, software, and network components Diagnosing and resolving issues across hardware, software, and networking Monitoring system performance and carrying out preventative maintenance Supporting printers, cabling, and peripheral equipment Updating and maintaining the helpdesk system with accurate fault logs Liaising with third-party suppliers and external contractors when required Assisting in client projects and IT upgrades where needed This is a role where you will be given the autonomy to work methodically to resolve problems, but also the support of a collaborative technical team. What we are looking for To succeed in this role, you will need a solid technical background, great communication skills, and the ability to manage your time effectively. Essential skills and experience: Previous experience working in a Managed Service Provider (MSP), ideally 2+ years Strong knowledge of Windows client and server operating systems Hands-on experience with Microsoft 365 and ideally Azure Good understanding of both wired and wireless networking (LAN/WAN) Strong troubleshooting skills with the ability to remain calm under pressure Excellent communication skills with the ability to build relationships with clients Desirable extras: Microsoft certifications (e.g. MCSA, Azure Fundamentals) Educated to A-Level or above Full UK driving licence (essential) Ability to pass an enhanced DBS check The details Salary: £28,000 - £32,000 (depending on experience) Hours: Monday to Friday, 8:00am - 4:30pm Location: Office-based in Canterbury, with travel to client sites across Kent and occasionally further afield While the business has an out-of-hours team, there may be occasions where you are required to provide emergency support outside of core hours to minimise client downtime Why apply? This is an excellent opportunity for an IT professional who wants to expand their technical expertise within a supportive and established MSP. You will gain exposure to a wide variety of technologies, from on-premise infrastructure to cloud solutions, while working directly with end-users across different industries. If you are hardworking, enthusiastic, and committed to providing excellent IT support, this role offers both stability and the chance to further develop your career in a growing IT services business. Apply now If you are an experienced 2nd Line IT Support Technician based in Canterbury with MSP experience and a full UK driving licence, we would love to hear from you. Apply today and take the next step in your IT support career.

2nd Line IT Support Technician Rochester Salary: £28,000 - £32,000 (depending on experience) Are you looking to take the next step in your IT support career? Do you enjoy problem solving and providing technical solutions in a fast-paced environment? Have you worked in a Managed Service Provider (MSP) and want to develop your skills further? If the answer is yes, this role could be an excellent opportunity for you. We are recruiting for an experienced 2nd Line IT Support Technician to join a respected IT services provider based in Canterbury. This is a full-time, office-based role with occasional travel to client sites across Kent and the South East. For this role you must have a full driving license and previous experience of working for a Managed Service Provider (MSP) About the role As a 2nd Line IT Support Technician , you will be part of a small but highly skilled technical team that supports around 100 clients across commercial and education sectors. This is a varied and hands-on role where no two days are the same. You will be working with a wide range of technologies, supporting everything from desktops and servers to networks and cloud services. The position is ideal for someone with a background in MSP environments , who is confident working under pressure and enjoys taking ownership of technical issues from start to finish. You will be providing both remote and on-site support, ensuring clients receive the highest level of service. Key responsibilities Your day-to-day duties as a 2nd Line IT Support Technician will include: Delivering 1st and 2nd line technical support to a wide variety of clients Installing, configuring, and testing new hardware, software, and network components Diagnosing and resolving issues across hardware, software, and networking Monitoring system performance and carrying out preventative maintenance Supporting printers, cabling, and peripheral equipment Updating and maintaining the helpdesk system with accurate fault logs Liaising with third-party suppliers and external contractors when required Assisting in client projects and IT upgrades where needed This is a role where you will be given the autonomy to work methodically to resolve problems, but also the support of a collaborative technical team. What we are looking for To succeed in this role, you will need a solid technical background, great communication skills, and the ability to manage your time effectively. Essential skills and experience: Previous experience working in a Managed Service Provider (MSP), ideally 2+ years Strong knowledge of Windows client and server operating systems Hands-on experience with Microsoft 365 and ideally Azure Good understanding of both wired and wireless networking (LAN/WAN) Strong troubleshooting skills with the ability to remain calm under pressure Excellent communication skills with the ability to build relationships with clients Desirable extras: Microsoft certifications (e.g. MCSA, Azure Fundamentals) Educated to A-Level or above Full UK driving licence (essential) Ability to pass an enhanced DBS check The details Salary: £28,000 - £32,000 (depending on experience) Hours: Monday to Friday, 8:00am - 4:30pm Location: Office-based in Rochester, with travel to client sites across Kent and occasionally further afield While the business has an out-of-hours team, there may be occasions where you are required to provide emergency support outside of core hours to minimise client downtime Why apply? This is an excellent opportunity for an IT professional who wants to expand their technical expertise within a supportive and established MSP. You will gain exposure to a wide variety of technologies, from on-premise infrastructure to cloud solutions, while working directly with end-users across different industries. If you are hardworking, enthusiastic, and committed to providing excellent IT support, this role offers both stability and the chance to further develop your career in a growing IT services business. Apply now If you are an experienced 2nd Line IT Support Technician based in Canterbury with MSP experience and a full UK driving licence, we would love to hear from you. Apply today and take the next step in your IT support career.

1st Line Support Manchester £27k Do you have 1st Line Support experience and want to take the next step in your IT career? Are you ready to join a collaborative and dynamic team in a fantastic office environment? Do you want to work in an environment that values teamwork? In this office-based role , you will work across 3 locations in Central Manchester. You will have the chance to collaborate with colleagues, be mentored by experienced professionals, and develop your skills further. This is a great opportunity to advance your IT career while making a real impact. We are looking for an experienced 1st Line Service Desk Support Analyst to join the team. You will support Windows and Apple Mac users across multiple sites in a service-driven environment. Exceptional communication skills and a friendly, customer-focused approach are essential. What You Will Be Doing: Providing IT Support: Be the first point of contact for user inquiries via helpdesk systems, phone, email, or in person, ensuring a positive and helpful experience. Local and Remote Assistance: Deliver effective support to users onsite and remotely as part of a collaborative team. Ticket Management: Log and track issues using helpdesk systems like Freshservice , ensuring resolutions are well-documented. Equipment Administration: Manage equipment pools, track loans and deployments, and ensure all hardware assets are logged and maintained. Active Directory Support: Perform essential tasks such as password resets and account creation. Adaptability: Handle other tasks as needed to meet the demands of the business. Building Relationships: Build strong connections between the IT Service Desk and other departments to ensure seamless collaboration. Skills Application: Work with SharePoint, Intune, and Office 365 to enhance user support. What We're Looking For: Proven 1st Line Support experience . Excellent verbal and written communication skills. A proactive, customer-focused attitude with the ability to handle tasks efficiently. Strong troubleshooting skills for Windows and Apple Mac systems. Knowledge of Active Directory , SharePoint , Intune , and Office 365 is highly advantageous. A quick learner with the ability to adapt to new technologies and challenges in a fast-paced environment. Experience with helpdesk (ticketing) systems like Freshservice is a plus. Why Join Us? Gain mentorship and guidance from experienced professionals to help advance your career. Be part of a supportive and collaborative team dedicated to delivering exceptional IT support. If you are looking for the perfect opportunity to grow your IT career in a role that offers both professional development and an inspiring work environment, we want to hear from you! Apply today

Full Stack Developer - Integrations & Support Ludlow, Shropshire £45k - £50k Hybrid role blending development, API integrations, and 3rd line support C#, SQL, Razor, Angular/React £45-50k Shropshire (2 days in office) Do you have solid full stack development experience across C#, SQL, and modern front-end frameworks? Confident building integrations and working with APIs, scripts, and enterprise systems? Looking for a hybrid role that combines hands-on development with 3rd line support? This could be the right fit. We are working with a well-established UK software company that provides niche business platforms to organisations across education and property sectors. Their solutions help clients manage bookings, services, and operations more efficiently and they are now expanding into new international markets. They are looking for a Full Stack Developer - Integrations & Support to join their multi-disciplinary team. This is a hybrid role blending full stack development, integration work, and 3rd line support so you will need to be confident across the stack and enjoy solving problems directly for customers. The role in a nutshell: Design, develop and maintain integrations, imports, and exports Write clear technical specifications for integration work Work with internal stakeholders to understand requirements and deliver scalable solutions Contribute to the integration strategy and tooling as the platform evolves Provide 3rd line support for complex issues - including root cause analysis, bug fixes, and performance tuning Triage and escalate issues where needed Document integration processes and support activity Support onboarding of new clients and roll-out of new features Participate in a support rota covering UK and CST time zones What you will need: Strong experience with SQL and relational databases Proficiency in PowerShell scripting and REST/JSON API integration Good front-end development experience with Angular, React, or similar Solid production experience with C# and Razor Experience integrating with enterprise systems (e.g. finance, access control, or student records) Ability to troubleshoot and resolve complex technical issues Strong communication skills with previous customer-facing experience Comfortable working both independently and as part of a hybrid team What's on offer: Salary: £45,000 - £50,000 Hybrid working: 2 days office-based in Shropshire, 3 days remote Performance-related bonus scheme 25 days holiday plus bank holidays, 2 wellbeing days, and 2 paid volunteering days Christmas shutdown Company pension contribution Flexible benefits package - including private healthcare, life assurance, personal development, and retail discounts You will be joining a supportive, collaborative company that genuinely values its people. They offer a stable environment with modern tech, interesting challenges, and a culture that encourages growth and contribution.