ClearCourse

Company description: ClearCourse Job description: Are you a Skilled Implementation Engineer / Field Service Engineer looking for an exciting new challenge? If so, this could be your next career step! Davidson Richards is a leading Epos company dedicated to providing innovative and tailored solutions for businesses across various sectors. With a focus on enhancing operational efficiency and improving customer experiences, we offer cutting-edge technology and exceptional support. We are seeking a skilled and experienced Support & Implementation Engineer to join our team. The ideal candidate will play a crucial role working alongside our technical team. As a Support & Implementation Engineer , you will be tasked with deploying, configuring and integrating our OpSuite POS software solutions for clients who are based all over the UK. What you'll be doing: Epos Hardware setup and on-site implementation Internal IT support Conduct tests to ensure software systems are operating as expected 1st and 2nd Line technical support help desk Image deployment: Deploy Windows OS images using tools like FOG Collaboration: Work closely with our customer base to ensure a smooth deployment of our OpSuite POS solution This role requires travel between sites across the UK What we're looking for: Experience working with Microsoft Windows Platforms Experience of Microsoft Windows SQL Good understanding of network switches & routers Strong problem-solving and fault-finding skills Hardware assembly & implementation experience (we can teach Epos) Highly organised, self-motivated and detail-oriented Excellent verbal and written communication skills Ability to work independently and as part of a team Why Join Davidon Richards? We believe in rewarding our employees with a comprehensive benefits package that supports both your personal and professional growth, including: 25 days of annual leave + your birthday off Volunteering days to give back to the community Life Assurance & Group Income Protection for peace of mind Private medical cover with a cash plan for additional support Enhanced Company Pension contributions Employee wellbeing perks , including Perkbox and Peppy wellbeing programs Enhanced maternity, paternity, and adoption pay Generous training budgets and reimbursement for professional memberships Click apply now for immediate consideration! Why ClearCourse? We're a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business. At ClearCourse we're committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know. Across our business, we're investing in our people, expanding our expertise, and developing our vision. Want to get on board? We'd love to speak with you.

Company description: ClearCourse Job description: Installation Engineer Location: Hybrid - Office base in Waterlooville Brand: Swan Retail (part of ClearCourse) Job Type: Full-Time At ClearCourse, we're building innovative software and integrated payments solutions that help retail and hospitality businesses thrive. Within our SaaS Retail & Hospitality division, EPOS Bureau and Swan Retail deliver best-in-class POS systems tailored to the needs of SMEs across the UK. We're now looking for an Installation Engineer to join our Operations team, working across both brands. This role is key to ensuring our clients get the very best from our technology - from installing hardware to delivering training and ongoing support. What you'll be doing Installing EPoS and associated systems at client sites Building and configuring systems in line with client requirements Delivering training to clients, both onsite and remotely Supporting with software and hardware troubleshooting Working closely with clients and internal teams to ensure smooth deployment and handover Building strong relationships with customers and ensuring a high level of satisfaction What we're looking for Experience in a similar installation or technical delivery role Strong technical knowledge of PCs, EPoS hardware, Windows desktops and servers Experience with routers, switches and basic firewall configuration Good troubleshooting skills across software and hardware Clear, confident communicator with great interpersonal skills Well organised with the ability to manage time and priorities effectively It's a bonus if you have: Experience in the retail industry Payments or system delivery experience CompTIA A+ / N+ (or equivalent technical knowledge) What we offer Competitive salary Hybrid working & flexible approach 25 days annual leave + bank holidays Life Assurance, Income Protection & Health Shield Cash Plan Enhanced maternity, paternity and adoption pay Generous training budgets and reimbursement for professional memberships Employee perks: Perkbox, Peppy Health, Cycle to Work, and the Calm app Charity volunteer days and team events

Company description: ClearCourse Job description: Role description: As a Data Analyst, you will play a vital role in driving data transformation, data extraction, and reporting across our product portfolio. Collaborating with Product Management and other stakeholders, you will gather data requirements, analyse structures, validate integrity, and ensure reliable data pipelines. Your work will also support system data integration, troubleshooting, and continuous data quality assurance. By delivering accurate, timely, and well-structured insights through dashboards and reports, you will enable informed decision-making, improve operational efficiency, and elevate the customer experience-contributing directly to the success of our retail products. You are also responsible for ensuring all work complies with relevant security and data protection standards, keeping user data safe and protecting our systems against vulnerabilities. Key Accountabilities: Contribute to the data analysis efforts to support Swan's Products modelling and decision-making processes. Develop and maintain complex SQL queries and scripts using PostgreSQL and OLAP database (i.e. Snowflake). Utilise Data Visualization tools (i.e. AWS QuickSight, Power BI, JasperReports, etc) to create and manage reports, data extractions, visualisations and dashboards. Ensure data accuracy and integrity by performing regular data validation and cleansing. Stay updated with industry trends and best practices in data analytics and financial modelling. You embrace the roadmap, support its evolution, and deliver to the best of your ability, with quality and speed in balance. Proactive communication with internal teams and clients is essential. You must clearly explain technical concepts to non-technical audiences, flag risks early, and contribute to discussions on scope and timelines. Required skills and experience: Bachelor's degree in Computer Science, Information Technology, or a related field. Proficiency in SQL, with experience in MSSQL and PostgreSQL. Experience with data visualization tools like Excel, Power BI, Tableau, or similar. Experience with ETL tools, preferably Talend. Basic understanding of OLAP concepts and data warehousing principles. Familiarity with Python for data manipulation and scripting. Strong analytical and problem-solving skills. Experience in agile environments and working with ticketing systems (e.g., Jira). Note: Our tech stack may vary across projects and teams. This list is a guide - we evolve our tooling to better develop and deliver our products Developers and Analysts must also be ready to maintain and enhance legacy systems that may rely on older technologies or deprecated frameworks as part of our product portfolio. Nice to have: Experience with cloud platforms such as AWS, Azure, or Google Cloud. Understanding of data governance and security best practices. Proficiency with Git and modern development workflows (CI/CD). Knowledge of performance tuning and scalability principles. Knowledge of Java programming. Required behaviours and attributes: Maintain a mindset of improvement. Open-minded and solution oriented. Communicate with clarity and empathy across teams, including Support, Product, Implementation and Sales. Be open to feedback and take it positively, working to resolve disagreements in a constructive way. Participate in technical discussions, planning meetings, and backlog grooming. Cares about product and data quality, balances technical excellence with delivery speed. What we offer: 25 days annual leave + your birthday off Private medical insurance (Bupa), incl. mental health & optical cover Health cash plan to support everyday costs Life assurance (4x salary) & Group income protection (75% salary) Enhanced parental leave & family wellbeing support via Peppy Health Employee perks & discounts through Perkbox Cycle to Work scheme Generous pension contributions Training budgets & reimbursement for professional qualifications If you're looking for a role where you can learn, grow, and make an impact from day one - apply now.

Company description: ClearCourse Job description: Support Engineer Location: Warwick - Office basedBrand: Intelligent GolfJob Type: Full Time Role Description: ClearCourse is a market-leading technology group, providing innovative software and payments solutions that help businesses of all sizes thrive. IntelligentGolf, part of the ClearCourse family, is the UK's leading provider of golf club management software, supporting hundreds of clubs with everything from competitions and handicapping to membership and payment solutions. We are seeking a motivated and enthusiastic Customer Support Specialist to join our Warwick-based team. In this role, you will assist customers with enquiries and requests, manage support cases via our helpdesk system, and deliver training to ensure customers make the most of their IntelligentGolf solution. This is a fantastic opportunity for someone who is passionate about golf, enjoys problem solving, and wants to be part of a friendly, hardworking team. Key Accountabilities: Resolve customer support queries via telephone, email, and online helpdesk Escalate and document development requirements where needed Manage data entry into CRM and helpdesk systems Support customer implementation projects Deliver customer training sessions on system use Work with a customer retention plan to build strong client relationships Required Skills & Experience: Strong IT and web skills, with a good aptitude for problem solving Comfortable working under pressure with excellent attention to detail Clear, professional, and accurate written communication skills Excellent telephone manner with a customer-first approach A knowledge of golf is essential Flexible, enthusiastic, and able to fit into a small but efficient team Willingness to embrace the culture of a hardworking, fast-paced environment Desired Skills & Experience: Previous experience in customer service (any industry) Behaviours & Attributes: Ability to work independently and collaboratively Strong motivation and a proactive approach Confident, positive, and assertive attitude Benefits: At ClearCourse, we believe in creating an environment where colleagues can do their best work. As well as a competitive salary, we offer: 25 days annual leave + bank holidays Life Assurance and private medical cover Enhanced maternity, paternity, and adoption pay Generous training budgets and investment in your career development Employee wellbeing support, including access to mental health services Opportunities to join ClearCourse employee resource groups Hybrid pension scheme

Company description: ClearCourse Job description: Are you a tech-savvy problem-solver with a passion for customer support? We're seeking a proactive Software Support Analyst to join our fast-paced Customer Support Team and help our clients succeed and grow using our products. This is a fantastic opportunity for someone looking to get hands on experience, working with a well respected list of solutions, that instigate huge growth for their clients. You will get the chance to learn about our extensive client list, understanding how we can assist and offer them more commercial and effcienciy opportunities too. Key Responsibilities Deliver outstanding phone, email, and ticket-based support to clients. Install, configure, and maintain SQL and software applications. Diagnose and troubleshoot software issues, ensuring swift resolutions. Provide remote training to enhance clients' understanding of our solutions. Maintain detailed documentation of installation procedures and troubleshooting guides. Monitor and implement software updates, patches, and security fixes. Collaborate with IT teams to optimize software performance and integration. Educate clients on software best practices and updates. What We're Looking For A positive, resilient Software Support Analyst with strong communication skills. Proven ability to learn and work with technical systems. Experience with CRM systems is an advantage. Team management experience Why Join Us? Life Assurance and Group Income Protection Private medical cover with cash plan Enhanced Company Pension Hybrid-working model with 25 days annual leave + your birthday off Employee wellbeing perks - including Peppy Health, Perkbox, etc Enhanced maternity, paternity and adoption pay Generous training budgets and reimbursement for professional memberships Ready to Apply? If you're a skilled Software Support Analyst eager to make an impact, apply now! Location: Beverley, Hull Job Type: Full-time Start your journey with us today! Why ClearCourse? We're a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business. As a ClearCourse employee, you'll get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business that has recently been named one the UK's Best Workplaces For Wellbeing in 2023. At ClearCourse we're committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know. Across our business, we're investing in our people, expanding our expertise, and developing our vision. Want to get on board? We'd love to speak with you.

Company description: Join a rapidly growing collaborative of disruptive technology companies working together to build a brilliant software and payments business. Since our inception in 2018, we've acquired software and services companies at a rate of more than one a month, so as a ClearCourse employee you'll benefit from the feel of a pioneering start-up environment, with the opportunity to work with significant assets during an exciting phase of our evolution. Our software products service clients in the Membership Services, Business Services, Events & Leisure, Retail and Payments Solutions industries. Our solutions help organisations become more efficient, effective and profitable, and achieve their goals by providing them with technology platforms that integrate seamlessly with the most popular CRM, event management and marketing automation platforms. Job description: Technical Lead (Java)Full-time - Permanent9.00 am - 17.30 pm Monday to FridayWaterlooville Office - 2/3 days Hybrid Working Are you a Senior Software Developer and looking for your step up? Do you have 3+ years of proven commercial experience as a Senior Software Developer or equivalent in Java? In this case, the Technical Lead role that we have open could be the chance to further your career with us and grow in a team that would support your development. At Swan Retail, we have more than 25 years of experience in the retail software industry, developing and delivering retail applications for hundreds of businesses. You'll be part of a successful business that helped build award-nominated loyalty for Jersey icon Voisins. Swan Retail has recently evolved a near-200-year-old business by creating Voisins Rewards solution which has been shortlisted for a 2023 Digital Jersey Tech Award- a glowing endorsement of the impact that the app has had in a relatively short space of time. We are part of a bigger company ClearCourse, which has offices all around the UK and globally. This means that you have plenty of opportunities to progress your career or relocate. You will have access to the following competitive benefits package that includes life assurance, private medical cover, income protection, company pension and 25 days annual leave, as well as additional flexible benefits to suit your lifestyle and enhance your well-being. The Technical Lead supports a team of Java developers who are working on our SRS and Cygnus Swan products. The role reports to the Development Team Manager. As Technical Lead, you will be responsible for directing an Agile Java development team in the design, development, coding, testing, and debugging of applications. Ensuring effective communication and knowledge sharing, mentoring, and coaching the Java team members. You will be expected to make technical decisions, provide guidance on architecture and design, conduct code reviews, and make strategic technical decisions for the team as needed. Experience in retail is desirable. A typical day would be to provide technical leadership and lead by example when developing and supporting our applications. You'll be designing and implementing Java-based applications. You'll be maintaining existing and developing new programs. Also, you'll be aligning application design with business goals. To succeed, you'll need 3+ years of proven commercial experience as a Senior Software Developer or equivalent in Java. You'll have experience with acting as Lead Developer on projects. You would have mentored and coached junior team members in past roles and are familiar with Agile development methodologies. Also, you'll be experienced with databases and SQL. I appreciate that your CV may not be up to date, so just send whatever you have and apply now to further your career with us.