ClearCourse

Company description: ClearCourse Job description: Support Engineer Location: Warwick - Office basedBrand: Intelligent GolfJob Type: Full Time Role Description: ClearCourse is a market-leading technology group, providing innovative software and payments solutions that help businesses of all sizes thrive. IntelligentGolf, part of the ClearCourse family, is the UK's leading provider of golf club management software, supporting hundreds of clubs with everything from competitions and handicapping to membership and payment solutions. We are seeking a motivated and enthusiastic Customer Support Specialist to join our Warwick-based team. In this role, you will assist customers with enquiries and requests, manage support cases via our helpdesk system, and deliver training to ensure customers make the most of their IntelligentGolf solution. This is a fantastic opportunity for someone who is passionate about golf, enjoys problem solving, and wants to be part of a friendly, hardworking team. Key Accountabilities: Resolve customer support queries via telephone, email, and online helpdesk Escalate and document development requirements where needed Manage data entry into CRM and helpdesk systems Support customer implementation projects Deliver customer training sessions on system use Work with a customer retention plan to build strong client relationships Required Skills & Experience: Strong IT and web skills, with a good aptitude for problem solving Comfortable working under pressure with excellent attention to detail Clear, professional, and accurate written communication skills Excellent telephone manner with a customer-first approach A knowledge of golf is essential Flexible, enthusiastic, and able to fit into a small but efficient team Willingness to embrace the culture of a hardworking, fast-paced environment Desired Skills & Experience: Previous experience in customer service (any industry) Behaviours & Attributes: Ability to work independently and collaboratively Strong motivation and a proactive approach Confident, positive, and assertive attitude Benefits: At ClearCourse, we believe in creating an environment where colleagues can do their best work. As well as a competitive salary, we offer: 25 days annual leave + bank holidays Life Assurance and private medical cover Enhanced maternity, paternity, and adoption pay Generous training budgets and investment in your career development Employee wellbeing support, including access to mental health services Opportunities to join ClearCourse employee resource groups Hybrid pension scheme

Company description: ClearCourse Job description: Are you a recent graduate with exceptional interpersonal and communication skills who can think logically to solve problems? As a Technical Services Engineer at BlueZinc, part of CearCourse, you will be responsible for logging and addressing tickets, maintaining detailed records of customer interactions, and engaging with customers professionally and amicably. This role encompasses various areas such as Technical Support, Bug Investigations, Knowledge Base Articles, Onboarding, Migrations, and Bespoke Template work. Candidates must prioritise teamwork, taking ownership of tickets until resolution. Building positive relationships with both colleagues and customers is crucial. Essential attributes include a confident telephone demeanor, a helpful attitude, and a proactive approach to problem-solving. About ClearCourse ClearCourse Group is a rapidly growing group of businesses offering brilliant software and payments solutions. We have 40 brands located across the UK and internationally, with two primary UK ClearCourse hubs, in which multiple brands are located in Belfast, London and Preston.?Working better together?is central to everything we do, each time we add a new business we're adding new ideas and innovation. Our mission?is to help our customers build great businesses with our industry-specific software and embedded payments solutions. Required skills and Experience Experience of database use (preferably SQL Server) Experience working in customer service in an IT environment Experience in using and supporting Windows OS and Windows Office applications Experience in dealing with customers face-to-face, online, or by telephone Exceptional interpersonal and communication skills, both verbal and written Proven strong analytical, problem-solving, logical thinking and decision-making skills Evidence of effective organisational, planning and personal time management Computer literate in the use of Microsoft Office work processing and spreadsheet software as well as e-mail, the internet and Microsoft Windows We offer: Life Assurance and Group Income Protection Private medical cover with cash plan Enhanced Company Pension 25 days annual leave + your birthday off Employee wellbeing perks - including Peppy Health, Perkbox, etc Enhanced maternity, paternity and adoption pay Generous training budgets and reimbursement for professional memberships If you want to kick start your career in IT in a fast-growing PE-backed organisation - APPLY now! Why ClearCourse? We're a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business. At ClearCourse we're committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know. Across our business, we're investing in our people, expanding our expertise, and developing our vision. Want to get on board? We'd love to speak with you.

Company description: Join a rapidly growing collaborative of disruptive technology companies working together to build a brilliant software and payments business. Since our inception in 2018, we've acquired software and services companies at a rate of more than one a month, so as a ClearCourse employee you'll benefit from the feel of a pioneering start-up environment, with the opportunity to work with significant assets during an exciting phase of our evolution. Our software products service clients in the Membership Services, Business Services, Events & Leisure, Retail and Payments Solutions industries. Our solutions help organisations become more efficient, effective and profitable, and achieve their goals by providing them with technology platforms that integrate seamlessly with the most popular CRM, event management and marketing automation platforms. Job description: Technical Lead (Java)Full-time - Permanent9.00 am - 17.30 pm Monday to FridayWaterlooville Office - 2/3 days Hybrid Working Are you a Senior Software Developer and looking for your step up? Do you have 3+ years of proven commercial experience as a Senior Software Developer or equivalent in Java? In this case, the Technical Lead role that we have open could be the chance to further your career with us and grow in a team that would support your development. At Swan Retail, we have more than 25 years of experience in the retail software industry, developing and delivering retail applications for hundreds of businesses. You'll be part of a successful business that helped build award-nominated loyalty for Jersey icon Voisins. Swan Retail has recently evolved a near-200-year-old business by creating Voisins Rewards solution which has been shortlisted for a 2023 Digital Jersey Tech Award- a glowing endorsement of the impact that the app has had in a relatively short space of time. We are part of a bigger company ClearCourse, which has offices all around the UK and globally. This means that you have plenty of opportunities to progress your career or relocate. You will have access to the following competitive benefits package that includes life assurance, private medical cover, income protection, company pension and 25 days annual leave, as well as additional flexible benefits to suit your lifestyle and enhance your well-being. The Technical Lead supports a team of Java developers who are working on our SRS and Cygnus Swan products. The role reports to the Development Team Manager. As Technical Lead, you will be responsible for directing an Agile Java development team in the design, development, coding, testing, and debugging of applications. Ensuring effective communication and knowledge sharing, mentoring, and coaching the Java team members. You will be expected to make technical decisions, provide guidance on architecture and design, conduct code reviews, and make strategic technical decisions for the team as needed. Experience in retail is desirable. A typical day would be to provide technical leadership and lead by example when developing and supporting our applications. You'll be designing and implementing Java-based applications. You'll be maintaining existing and developing new programs. Also, you'll be aligning application design with business goals. To succeed, you'll need 3+ years of proven commercial experience as a Senior Software Developer or equivalent in Java. You'll have experience with acting as Lead Developer on projects. You would have mentored and coached junior team members in past roles and are familiar with Agile development methodologies. Also, you'll be experienced with databases and SQL. I appreciate that your CV may not be up to date, so just send whatever you have and apply now to further your career with us.