Rapport Guest Services
Overview Stepping into this role means taking the lead on one of our most exciting new contract mobilisations. As Guest Services Manager, you'll bring energy, structure, and five star service standards to a diverse operation that spans front of house, client suites, events, floor management, and helpdesk services. You'll oversee a talented team of 30 ambassadors, guiding them through mobilisation and beyond with clear direction, hands on leadership, and a passion for creating exceptional workplace experiences. This is a role for someone who thrives in fast paced environments, loves shaping service culture from day one, and knows how to bring people together to deliver something outstanding. Contract & Salary Type of contract: Full time, Permanent. Hours: 40 per week (Monday Friday, standard hours of 8AM - 5PM; flexible between 7AM - 7PM to suit business needs). Salary: £53,000-£55,000 per annum. Benefits Exclusive travel and grocery discounts. Life assurance and cash rewards. Contributory pension scheme. Access to wellness programs, Employee Assistance Program, and digital GP services. Unlimited learning and development opportunities. Outstanding peers recognised with WOW Awards. One paid day off annually to support a cause you're passionate about. Main Responsibilities Lead a high performing team of 30 across front of house, events, client suites, floor management, and helpdesk operations. Drive exceptional client relationships and act as the primary point of contact for senior stakeholders, ensuring service excellence and proactive communication. Mobilise a new contract through overseeing all mobilisation activity, from service setup and process design to team onboarding and operational readiness. Oversee HR and people processes, manage recruitment, onboarding, performance conversations, training, and colleague engagement across the full team. Build and enhance SOPs, develop, refine, and implement standard operating procedures to ensure consistent, high quality service delivery. Champion quality and service standards through monitoring performance, conducting audits, and introducing improvements that elevate the guest and client experience. Lead strategic succession planning, identify talent, build internal pipelines, and support development pathways across all service areas. Oversee events and client suite operations, ensuring premium, seamless delivery of meetings, events, and VIP hosting. Manage front of house excellence and maintain a five star welcome experience, ensuring all touchpoints reflect brand standards. Coordinate floor management activity, ensuring workspaces, collaboration areas, and client floors are well maintained, supported, and ready for use. Lead helpdesk operations and oversee ticket handling, service requests, and issue resolution to maintain smooth day to day operations. Analyse performance data, track KPIs, identify trends, and implement improvements based on insights. Ensure compliance with health & safety standards, risk management processes, and statutory requirements across all service lines. Collaborate with wider partners: facilities, security, catering, AV, and workplace teams to deliver a cohesive service experience. Qualifications Shared Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together. Proven experience managing a broad range of hospitality and client facing services, delivering seamless end to end service excellence. Driven to create meaningful change, elevate standards, and make a tangible impact across the operation. Strong ability to build strong, trusted relationships with clients at every level. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Overview Stepping into this role means taking the lead on one of our most exciting new contract mobilisations. As Guest Services Manager, you'll bring energy, structure, and five star service standards to a diverse operation that spans front of house, client suites, events, floor management, and helpdesk services. You'll oversee a talented team of 30 ambassadors, guiding them through mobilisation and beyond with clear direction, hands on leadership, and a passion for creating exceptional workplace experiences. This is a role for someone who thrives in fast paced environments, loves shaping service culture from day one, and knows how to bring people together to deliver something outstanding. Contract & Salary Type of contract: Full time, Permanent. Hours: 40 per week (Monday Friday, standard hours of 8AM - 5PM; flexible between 7AM - 7PM to suit business needs). Salary: £53,000-£55,000 per annum. Benefits Exclusive travel and grocery discounts. Life assurance and cash rewards. Contributory pension scheme. Access to wellness programs, Employee Assistance Program, and digital GP services. Unlimited learning and development opportunities. Outstanding peers recognised with WOW Awards. One paid day off annually to support a cause you're passionate about. Main Responsibilities Lead a high performing team of 30 across front of house, events, client suites, floor management, and helpdesk operations. Drive exceptional client relationships and act as the primary point of contact for senior stakeholders, ensuring service excellence and proactive communication. Mobilise a new contract through overseeing all mobilisation activity, from service setup and process design to team onboarding and operational readiness. Oversee HR and people processes, manage recruitment, onboarding, performance conversations, training, and colleague engagement across the full team. Build and enhance SOPs, develop, refine, and implement standard operating procedures to ensure consistent, high quality service delivery. Champion quality and service standards through monitoring performance, conducting audits, and introducing improvements that elevate the guest and client experience. Lead strategic succession planning, identify talent, build internal pipelines, and support development pathways across all service areas. Oversee events and client suite operations, ensuring premium, seamless delivery of meetings, events, and VIP hosting. Manage front of house excellence and maintain a five star welcome experience, ensuring all touchpoints reflect brand standards. Coordinate floor management activity, ensuring workspaces, collaboration areas, and client floors are well maintained, supported, and ready for use. Lead helpdesk operations and oversee ticket handling, service requests, and issue resolution to maintain smooth day to day operations. Analyse performance data, track KPIs, identify trends, and implement improvements based on insights. Ensure compliance with health & safety standards, risk management processes, and statutory requirements across all service lines. Collaborate with wider partners: facilities, security, catering, AV, and workplace teams to deliver a cohesive service experience. Qualifications Shared Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together. Proven experience managing a broad range of hospitality and client facing services, delivering seamless end to end service excellence. Driven to create meaningful change, elevate standards, and make a tangible impact across the operation. Strong ability to build strong, trusted relationships with clients at every level. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Rapport Guest Services
Aberdeen, Aberdeenshire
This is an exciting opportunity for a Community Coordinator to join the team at Rapport to play a key role in shaping a memorable workplace experience every single day. As the welcoming face of the business, you'll create warm, engaging first impressions for colleagues and visitors through thoughtful interactions, proactive communication, and exceptional service. Your presence will help set the tone for an environment where people feel supported, informed, and truly valued. Type of contract: Full time, 12 month fixed term contract; Hours: 40 per week (Monday Friday, shift rota basis between 7 AM - 6 PM with some flexibility as per business needs). Benefits Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards. Secure Your Future: Benefit from a contributory pension scheme. Health Matters: Access wellness programmes, an Employee Assistance Programme, and digital GP services for holistic support. Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career. Celebrate Excellence: Spotlight peers with WOW Awards for exceptional contributions. Give Back to Community: Take one paid day off annually to support a cause you're passionate about. Main Responsibilities Build a sense of community and purpose by driving colleague engagement and creating an environment that attracts and retains high performing talent. Provide a memorable and exceptional workplace experience to all visitors and colleagues, delivering unexpected moments of inspired customer service. Lead the implementation of engagement campaigns by identifying local partners to engage with and promote awareness of the campaigns. Conduct daily site checklists and take ownership of Health & Safety in your areas of responsibility, reporting, escalating, and making safe any dangerous conditions immediately. Prepare meeting rooms for our visitors and colleagues ensuring each room is clean, well maintained and in good working order, while liaising with other departments to ensure everything is in working order. Qualifications Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together. Proactive, can do attitude with a drive to find smarter, more efficient ways of working. Excellent verbal and written communication skills, with the ability to engage professionally at all levels. Ideally possess at least 1 2 years of experience in a similar position within community management, events or hospitality. Strong interpersonal skills, approachable, engaging and highly collaborative. Exceptionally organised, with great attention to detail and effective time management. Confident using Microsoft Office applications, including Excel, Word, PowerPoint, Planner, Power Apps and Outlook. A customer focused mindset with a genuine passion for delivering outstanding hospitality. About Us Rapport Guest Services is a multi award winning company, delivering front and back of house guest services for leading organisations across the UK, Ireland and globally. As part of Compass Group UK&I, we combine a people first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
This is an exciting opportunity for a Community Coordinator to join the team at Rapport to play a key role in shaping a memorable workplace experience every single day. As the welcoming face of the business, you'll create warm, engaging first impressions for colleagues and visitors through thoughtful interactions, proactive communication, and exceptional service. Your presence will help set the tone for an environment where people feel supported, informed, and truly valued. Type of contract: Full time, 12 month fixed term contract; Hours: 40 per week (Monday Friday, shift rota basis between 7 AM - 6 PM with some flexibility as per business needs). Benefits Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards. Secure Your Future: Benefit from a contributory pension scheme. Health Matters: Access wellness programmes, an Employee Assistance Programme, and digital GP services for holistic support. Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career. Celebrate Excellence: Spotlight peers with WOW Awards for exceptional contributions. Give Back to Community: Take one paid day off annually to support a cause you're passionate about. Main Responsibilities Build a sense of community and purpose by driving colleague engagement and creating an environment that attracts and retains high performing talent. Provide a memorable and exceptional workplace experience to all visitors and colleagues, delivering unexpected moments of inspired customer service. Lead the implementation of engagement campaigns by identifying local partners to engage with and promote awareness of the campaigns. Conduct daily site checklists and take ownership of Health & Safety in your areas of responsibility, reporting, escalating, and making safe any dangerous conditions immediately. Prepare meeting rooms for our visitors and colleagues ensuring each room is clean, well maintained and in good working order, while liaising with other departments to ensure everything is in working order. Qualifications Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together. Proactive, can do attitude with a drive to find smarter, more efficient ways of working. Excellent verbal and written communication skills, with the ability to engage professionally at all levels. Ideally possess at least 1 2 years of experience in a similar position within community management, events or hospitality. Strong interpersonal skills, approachable, engaging and highly collaborative. Exceptionally organised, with great attention to detail and effective time management. Confident using Microsoft Office applications, including Excel, Word, PowerPoint, Planner, Power Apps and Outlook. A customer focused mindset with a genuine passion for delivering outstanding hospitality. About Us Rapport Guest Services is a multi award winning company, delivering front and back of house guest services for leading organisations across the UK, Ireland and globally. As part of Compass Group UK&I, we combine a people first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.