FM Outsource

Location: Bury, Lancashire.  Due to the nature of I.T. Support, the business requires support staff to work onsite at the Bury offices for a percentage of the working week.  The remainder of the work can be carried out remotely from home.  The arrangement is flexible and onsite work can vary based on business and personal requirements.  Working onsite at the Bury offices for two days a week is standard practice. Salary: Up to £27,000pa -------------------- We are looking for an I.T. Support Technician to join our team at FM Outsource. The role involves supporting the hardware, software and networking requirements for over 400 staff.  These staff work both in the offices in Bury and from home.  As an I.T. Support Technician, you will provide support to the FM Outsource staff via a service desk, where you will typically onboard/offboard accounts, provision/deprovision laptops and desktops, troubleshoot and resolve issues with Microsoft programs and system access. You would manage the office internal network, which would include viewing logs for any unusual activity, keeping the equipment well patched, troubleshooting network issues, making suggestions and implementing improvements. We utilise site-to-site VPNs and infrequently you will be required to diagnose any issues and implement additional site-to-site VPNs. FM Outsource I.T. staff are actively encouraged to improve their skills and certifications.  To this end, training, mentoring and skills development of all kinds is supported and rewarded.  Various training materials and facilities are provided to assist with this, including Pluralsight, training materials and exams as standard.   RESPONSIBILITIES Planning, specification, installation, configuration, operation, and maintenance of various I.T. hardware, including laptops, desktops, printers, routers, switches, firewalls; Ensure that the systems are kept up to date with the latest bug fixes, patches, updates, and virus definitions; Perform regular security monitoring to identify any possible intrusions or virus outbreaks; Maintain licensing for all software and systems; Effective provisioning of systems (hardware and software) and related infrastructure; Develop and maintain installation and configuration procedures including network topology documentation & diagrams; Repair and recover from hardware or software failures. Coordinate and communicate with impacted users and departments Asset Register management Budget submission and control for hardware for the entire business Stay current with technological developments in systems administration technology and recommends ways to take advantage of new technology.’ Provide advice and knowledge to colleagues to enable the achievement of objectives; Provide support for and mentor 1 st line support. Provide occasional implementation and integration support with our client’s 3rd party systems, often with some level of client interaction.   SKILLS & KNOWLEDGE ESSENTIAL Minimum 2-3 years 2nd/3rd Line I.T. experience Good working knowledge of networks, including Lan and Wan Firewall administration and troubleshooting Microsoft 365 administration, Exchange Online, SharePoint and Teams. Experience with PowerShell Troubleshooting VPN clients Strong skills with laptop and desktop hardware Strong skills with common operating systems and software DESIREABLE Working knowledge of Azure administration Working knowledge of Microsoft Endpoint Manager Experience of IP-Sec site to site tunnels Relevant certifications or qualifications An appreciation of data security