LA Recruiters

Our local authority client has a 3-month contract vacancy (with the possibility of extension) for the role of an ICT SENIOR SUPPORT OFFICER, details as follows Job Purpose Provide technical and professional advice, support and guidance to clients, colleagues and partners. Undertake, research, development, implementation and management of project work and work streams relating to a range of information and communications technology (ICT) and services contributing to the overall development and planning as part of the annual Corporate ICT Work Programme. Responsibilities Collect, analyse, design and construct multifaceted information and communications technology products and services using experience and skills to select the appropriate tools and techniques needed from a range of sources to deliver a quality product or service within agreed resources, timescales or other business constraints including budgets. Define, support and document suitable technical and business related data and investigate complex information and communications products and services from a range of sources in order to inform and advise senior management and colleagues of any successes and/or failures. Explore and recommend options, in consultation and negotiation with partners, suppliers, clients and colleagues, which combine technical limitations with operational realities in order to deliver and maintain practical technical and business solutions for new or improved products, services, infrastructure, tools, methodologies or standards. Investigate problems, assess implications, undertake remedial or mitigation action, using own initiative, and recommend changes and modifications in order to correct large and/or complex information and communication technology products and services from specifications, to ensure that agreed business needs are met. Manage, maintain report and document contracts, projects, strategies and work streams for senior management, partners and clients to ensure that resources can be managed effectively and efficiently and projects, work streams or initiatives can be completed to schedule. Ensure that all work is carried out and documented using prescribed standards and methods to enable products and services to be operated and maintained efficiently while ensuring compliance with corporate standards and governance. Supervise junior staff including undertaking appraisals where necessary and taking responsibility for mentoring staff to ensure that best practice and specialist skills are shared. Identify needs and plan, organise and deliver meetings, events, workshops, reviews and training associated with complex issues and validate and evaluate such activities to develop the technical awareness and competency of clients, colleagues, and partners for use with new and existing business processes. Essential Requirements Degree level qualification in ICT, or a related field, or equivalent. Relevant specialist training - e.g. Foundation Certificate in ITIL Service Management etc. Practical experience of supporting the delivery of multiple projects within an IT or business environment. Proven successful system programming, testing and implementation experience. Front line ICT experience working with clients, suppliers and partners. Supervisory experience. Budget management experience. Experience of contributing to the production of ICT business cases, reports and/or options papers. Experience of evaluating different levels of compliance and policy. Understanding of data protection, freedom of information and confidentiality requirements. Familiarity with numerous computer programming languages and operating systems. Project management, planning and control techniques, processes, procedures and best practice - including PRINCE 2. If you have the necessary experience and qualifications to fulfill this role, please submit your CV ASAP.

Our local authority client has a 3-month contract vacancy (with the possibility of extension) for the role of a CIS SUPPORT OFFICER, details as follows Job Purpose To provide First Line telephone support on the ICT Service Desk. Providing, where possible, Incident and Request First Time Fixes or assigning to other teams. Working with Windows 10, M365, Citrix, McAfee EPO, SCCM, Active Directory and other systems. Responsibilities Provide ad hoc and scheduled technical advice and guidance to all Organisation Officers, Schools based staff and external clients either on site or through the use of remote tools in the use of systems and applications to ensure appropriate skills and expertise are available to enable clients to make effective use of ICT. Undertake and monitor complex project work, tasks, training and requests for assistance, upgrades and installs, either with others or on own initiative to ensure that installations, support and training are delivered in a timely manner to corporate Organisation standards and to the satisfaction of all parties involved. Plan, prepare and deliver training sessions, meetings, workshops, reviews and presentations for a wide variety of technical and non-technical audiences including Schools based staff, in order to provide all clients with the skills and understanding needed to carry out their IT related tasks effectively and efficiently. Ensure that all problems and solutions are documented (utilising standard software and procedures) to enable the provision and upkeep of a corporate knowledge base which is available for the speedy resolution of subsequent faults. Ensure that all stages of tasks are documented and that all clients and management are informed of the current status of unresolved problems all times to enable escalation procedures to be applied when appropriate and tasks resolved in the fastest time possible. Use automated and remote technology solutions for delivery, support and training to ensure that a more effective use of time is achieved by shortening the installation and support time of desktop management and minimising site visits. Undertake additions and modifications to systems that provide access security control to ensure that unauthorized access to systems is prevented. Essential Requirements Degree level qualification, or equivalent, in a relevant field. Commitment to continued professional development. Practical work experience supporting the delivery of ICT products and services. Some supervisory experience - work allocation and monitoring. Development and administration of remedy software. Understanding of data protection, freedom of information and confidentiality requirements. Specialist knowledge of the underlying technologies and tools used to support and deliver ICT, as well as a range of hardware and software in use across, and under development, preferably across the public sector (see advert text for details). Awareness of PRINCE 2 & ITIL methodology. Understanding of license agreements. Understanding of number of different software languages. Knowledge of programming languages (e.g. SQL, Java etc.). Knowledge of system lifecycles, methods and techniques for structured reviews. The post is currently home-based and equipment will be provided. If you have the necessary experience and qualifications to fulfill this role, please submit your CV ASAP.