Neoci Ltd

We are a software company based near Brighton. We design, develop and distribute our own products, including a Unified Communications App and AI-powered tools for call transcription, sentiment analysis and meeting summaries. We also build and support bespoke software applications for selected customers. Our team combines deep technical expertise with a passion for building scalable, cloud-deployed products that solve real-world communication challenges. The Role We're looking for a QA & Support Engineer to ensure our products are robust and our users are supported. You'll create and maintain automated test frameworks (using tools such as Cypress, Cucumber / Gherkin, Playwright or similar) to reduce manual regression work You'll investigate and resolve issues reported by customers or colleagues. The role combines hands-on QA engineering with technical support and requires curiosity, persistence and a keen eye for detail. Key Responsibilities Quality Assurance: Design, build and maintain automated test suites. Define acceptance criteria and support test coverage across web, mobile and API layers. Perform exploratory testing on new features. Integrate test automation into CI/CD pipelines. Document results and track defects to closure. Creation of end user docs and manuals Support & Issue Resolution: Investigate and reproduce reported issues. Provide support for our SaaS, UC and AI applications. Manage issue tracking and communication with developers and clients. Collect and analyse feedback to drive improvements. You'll Work With WebRTC UC clients AI speech-to-text & sentiment software SaaS platforms built on PHP (Laravel), Node.js and React / React Native Google Cloud Platform (Cloud Run, Cloud Functions, Cloud SQL etc.) GitLab CI/CD Requirements Essential: Experience in QA / test automation / technical support. Practical knowledge of tools such as Cypress, Cucumber/Gherkin, Playwright or similar. Strong problem-solving and analytical skills. Ability to communicate clearly with technical and non-technical users. Comfortable documenting and managing bugs and support tickets. Desirable: Experience maintaining servers and understanding deployment environments. Familiarity with Google Cloud Run or similar serverless/container-based platforms. Knowledge of WebRTC, VoIP or UC systems. Understanding of CI/CD pipelines. Experience with REST APIs and JSON. Interest in AI / speech processing technologies. Exposure to Agile and BDD testing approaches. Personal Qualities Detail-oriented and methodical. Proactive and keen to improve processes. Friendly, professional and customer-focused. Curious and eager to learn new technologies. Benefits Relaxed working environment Hybrid / remote flexibility Birthdays off 30+ days annual leave (including bank holidays) Private health & dental plans Health & wellbeing programme Flexible hours Casual dress & company events