Labyrinth Technology

Exciting IT Application Support Analyst role with international travel, competitive salary (£42k-£45k), and career development opportunities in a growing, innovative IT company. IT Application SpecialistFleet, Hampshire (with international travel) Full time, permanent (40 hours, Monday - Friday) 60% shifts: 08:30 - 18:00 & 40% shifts: 12:00 - 20:00 Occasional weekend work required £42,000 - £45,000 per annum Please Note: Applicants must be authorised to work in the UK Labyrinth has grown significantly in recent years by providing honest, efficient, and forward-thinking IT support. We are passionate about transforming the reputation of the IT services industry and driving real change. As part of our team, you'll enjoy an excellent work culture, access to cutting-edge technologies, and the chance to make a measurable impact. The Role This is an exciting and varied role for an ambitious IT Application Support Analyst. You'll play a pivotal part in managing internal cloud platforms, supporting our clients, and driving process automation. With a mix of customer-facing responsibilities and technical challenges, no two days will be the same. Key Responsibilities: Handle incoming support calls, logging and updating service tickets Provide remote and international on-site support using Genesis software Deliver installation, configuration, and training for new clients Troubleshoot application, reporting, and connectivity issues Carry out routine system maintenance Build custom automation workflows using APIs, Rewst, Halo PSA, and more Optimise internal cloud platforms to enhance efficiency and reduce errors Collaborate on projects and update client documentation Ensure SLA response and resolution targets are met Provide outstanding customer service at all times Benefits £42,000 - £45,000 salary Funded training and professional certifications 20 days holiday + bank holidays (increasing to 25 days with service) Flexible home-working for late shifts (post-probation) Opportunities to travel internationally for training and client support The Ideal Candidate We're looking for a motivated, detail-oriented self-starter with excellent communication skills and a passion for IT solutions. You should have at least two years' IT or application support experience and the technical expertise to hit the ground running. About you: 2+ years troubleshooting hardware/software issues 2+ years in customer-facing IT support Microsoft SQL Server experience Windows Operating Systems knowledge Networking skills (TCP/IP, UDP, VLANs, Wireshark, Netstat, etc.) Automation experience and exposure to APIs Telecommunications knowledge (desirable) RF troubleshooting (P25, TETRA, DMR LMR) (desirable) Full UK driving licence(desirable) Industry certifications (CompTIA, Microsoft, CCNA, etc.) (desirable) This is a fantastic chance to grow your career with a company that truly invests in its people. How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience include IT Support Engineer, Application Support Specialist, Systems Support Analyst, Technical Support Engineer, Service Desk Analyst, Cloud Support Engineer, IT Systems Administrator, Technical Consultant, Infrastructure Support Analyst, IT Solutions Engineer.

Take the next step in your IT career in an exciting, client-facing role! Join a growing London-based IT support company as an IT Field Engineer, where you'll develop your skills, gain certifications, and work with a wide range of technologies. IT Field EngineerCity of London & West London Full time, 40 hours per week (Monday- Friday, 8:30am - 6pm) Permanent position £38,000 per annum Please Note: Applicants must be authorised to work in the UK Labyrinth is a fast-growing IT support business, known for its honest, efficient, and professional approach. With clients across sectors such as law and finance, we pride ourselves on delivering exceptional service. This is a fantastic opportunity to join our dedicated team, develop your technical skills, and play a key role in shaping the reputation of IT support in the UK. The Role As an IT Field Engineer, you will split your time between our City of London office and client sites, with around 50% of your time based at a key client in Chiswick. You'll provide on-site and remote support, working across a wide range of technologies while delivering outstanding customer service. Key Responsibilities: Carry out scheduled and reactive support visits for clients, providing desktop-level support Manage helpdesk calls, deliver remote support, and update service tickets Perform routine maintenance on client systems Set up new users and computers for client organisations Assist with IT projects and deployments Communicate clearly and professionally with clients, providing updates and maintaining high service standards Ensure ticket SLAs are met and documentation is updated Support installation of data cables, access points, and network devices (desirable but not essential) Benefits: £38,000 annual salary Funded training and professional certifications 20 days annual leave plus bank holidays (increasing by 1 day each year up to 25 days) Great company culture with supportive colleagues Opportunities to work with a variety of technologies across diverse industries The Ideal Candidate We are looking for a motivated self-starter with strong communication and organisational skills. The successful candidate will have: Minimum 1 year of IT support experience at 2nd Line/Desktop level Experience with Microsoft 365 (Admin Tenant) Proficiency in Windows 10/11 and Microsoft Office Basic networking knowledge Hands-on experience with IT hardware and tools Excellent written and verbal communication skills GCSE (or equivalent) in Maths and English (essential) Relevant certifications (e.g. CompTIA Network+, Microsoft) - advantageous but not required If you're ready to take your IT career to the next level, we'd love to hear from you. How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience include IT Support Engineer, Desktop Support Engineer, 2nd Line Support Engineer, Field Service Engineer, Technical Support Analyst, Infrastructure Support Engineer, Helpdesk Engineer, Network Support Engineer, Systems Support Engineer, IT Technician.