Cambridge University Press & Assessment
Cambridge, Cambridgeshire
Job Title: Application Support Analyst Salary: £36,700 - £47,650 Location: Cambridge, Hybrid (at least 2 days per week in the office) Contract: Permanent, Full time (35 hours per week) We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge. The Application Support Analyst role sits within the Education Exam Solutions function of the Exam Technology Organisation (ETO). Working in collaboration with colleagues, you will provide operational support of examination processing applications, ensuring the normal operation of key services on behalf of ETO and the Business. About the role As an Application Support Analyst, you are responsible for making sure the relevant examination processing applications and services run smoothly. You will become a technical subject matter expert on the applications that provide the services you will be responsible for. Your work will focus mainly on the non-Live environments. The activities you will perform include; Act as a secondary contact for all support calls for the relevant examination processing applications and related data feeds. Use application and technical knowledge to fulfil requests. Provide advice and guidance to developers, testers and Business users on the supported applications. Deliver prompt identification, diagnosis and resolution of technical issues with the supported applications and data feeds to ensure availability, performance, integrity and stability in accordance with agreed service levels. Support the development process where needed on the supported applications. Rationalise requests in line with agreed guidelines to install, upgrade and promote software in non-Live environments. Assist senior colleagues in providing operational support to the Business where appropriate. About you You will be ideal for this fast paced and complex role if you are willing work normal UK hours. However, there will be a need on occasions to work outside these hours to support operational requirements and staffing issues. This could include weekend working, although this is rare. The role may involve working with our offshore and outsourced teams that work outside of UK hours, generally there is no need for working these hours, but flexibility and appreciation of the constraints this may place on communication should be acknowledged. You are a quick learner, so that you can quickly gain the knowledge on the services and applications supported. You have knowledge of SQL/T-SQL and Oracle/SQL Server databases. You have knowledge of Linux and MS Windows operating systems. You are certified in ITIL at foundation level or have a very good working knowledge of ITIL processes as a minimum. You are analytical and a problem-solver with good intuition, enabling you to troubleshoot complex technical issues. You will have a passion for technology, supported by good technical skills. You have good collaboration and communication skills with the ability to develop strong working relationships with key stakeholders. If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package , featuring family-friendly and planet-friendly benefits including: 28 days annual leave plus bank holidays Private medical and Permanent Health Insurance Discretionary annual bonus Group personal pension scheme Life assurance up to 4 x annual salary Green travel schemes We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability. Ready to pursue your potential? Apply now. We review applications on an ongoing basis, with a closing date for all applications being 15 December 2025 . Interviews are scheduled to take place on 5 January 2026 . Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for. Why join us Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
11/12/2025
Full time
Job Title: Application Support Analyst Salary: £36,700 - £47,650 Location: Cambridge, Hybrid (at least 2 days per week in the office) Contract: Permanent, Full time (35 hours per week) We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge. The Application Support Analyst role sits within the Education Exam Solutions function of the Exam Technology Organisation (ETO). Working in collaboration with colleagues, you will provide operational support of examination processing applications, ensuring the normal operation of key services on behalf of ETO and the Business. About the role As an Application Support Analyst, you are responsible for making sure the relevant examination processing applications and services run smoothly. You will become a technical subject matter expert on the applications that provide the services you will be responsible for. Your work will focus mainly on the non-Live environments. The activities you will perform include; Act as a secondary contact for all support calls for the relevant examination processing applications and related data feeds. Use application and technical knowledge to fulfil requests. Provide advice and guidance to developers, testers and Business users on the supported applications. Deliver prompt identification, diagnosis and resolution of technical issues with the supported applications and data feeds to ensure availability, performance, integrity and stability in accordance with agreed service levels. Support the development process where needed on the supported applications. Rationalise requests in line with agreed guidelines to install, upgrade and promote software in non-Live environments. Assist senior colleagues in providing operational support to the Business where appropriate. About you You will be ideal for this fast paced and complex role if you are willing work normal UK hours. However, there will be a need on occasions to work outside these hours to support operational requirements and staffing issues. This could include weekend working, although this is rare. The role may involve working with our offshore and outsourced teams that work outside of UK hours, generally there is no need for working these hours, but flexibility and appreciation of the constraints this may place on communication should be acknowledged. You are a quick learner, so that you can quickly gain the knowledge on the services and applications supported. You have knowledge of SQL/T-SQL and Oracle/SQL Server databases. You have knowledge of Linux and MS Windows operating systems. You are certified in ITIL at foundation level or have a very good working knowledge of ITIL processes as a minimum. You are analytical and a problem-solver with good intuition, enabling you to troubleshoot complex technical issues. You will have a passion for technology, supported by good technical skills. You have good collaboration and communication skills with the ability to develop strong working relationships with key stakeholders. If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package , featuring family-friendly and planet-friendly benefits including: 28 days annual leave plus bank holidays Private medical and Permanent Health Insurance Discretionary annual bonus Group personal pension scheme Life assurance up to 4 x annual salary Green travel schemes We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability. Ready to pursue your potential? Apply now. We review applications on an ongoing basis, with a closing date for all applications being 15 December 2025 . Interviews are scheduled to take place on 5 January 2026 . Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for. Why join us Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
Cambridge University Press & Assessment
Cambridge, Cambridgeshire
Job Title: Generative AI and Automation Implementation Lead Salary: £50,900 - £68,000 Location: Cambridge, Hybrid (at least 2 days per week in the office) Contract: Permanent, Full time (35 hours per week) This is an exciting opportunity to join our Core Technology team as an Implementation Lead of Generative AI and Automation. As part of this you'll be instrumental in ensuring the delivery of our key strategic aim of becoming more effective using Generative AI and Automation. You'll contribute to an exciting program of change as we work to get the most out of the opportunities that Generative AI presents to us. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. About the role This role spans the whole of Core Technology and presents an exciting opportunity the get stuck in to many varied areas of work. You'll be responsible for enabling the delivery solutions which address real business problems: Build and lead a team of 2 enabling and delivering AI and Automation solutions Identify where and how value can be derived using AI and Automation Be responsible for the application of AI governance and ethics that aligns to our company policies across Core Technology Manage and engage with our internal stakeholders and external suppliers Manage a rapidly changing technical foundation. Keeping us up to date and allowing us to make use of the latest innovative technologies About you As the Implementation Lead for Generative AI and Automation you will have a passion for great technical innovation and be deeply invested in using technology to allow people to thrive. You will have excellent problem-solving skills and an inquisitive nature. This role will require you to be extremely flexible and often working in ambiguity, the ability to effectively manage your priorities and the priorities of your team members is essential. To be successful in this role you will: Have excellent written and verbal English communication skills Have experience in Generative AI and be up to speed and engaged in industry trends Understand how to manage stakeholders at any level of the business Understand how to measure business value Work well in high pressure situations Mindset is extremely important, so if you think that your skills or experience don't exactly match the requirements of the job description, but that you have transferable skills or experience that would fit this role, please don't hesitate to apply If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package , featuring family-friendly and planet-friendly benefits including: 28 days annual leave plus bank holidays Private medical and Permanent Health Insurance Discretionary annual bonus Group personal pension scheme Life assurance up to 4 x annual salary Green travel schemes We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability. Ready to pursue your potential? Apply now. We review applications on an ongoing basis, with a closing date for all applications being 16 January 2026 with interviews scheduled to take place while the campaign is live and shortly after the closing date. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for. Why join us Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities. Documents Job Description - AI Implementation Lead.pdf (214.22 KB)
11/12/2025
Full time
Job Title: Generative AI and Automation Implementation Lead Salary: £50,900 - £68,000 Location: Cambridge, Hybrid (at least 2 days per week in the office) Contract: Permanent, Full time (35 hours per week) This is an exciting opportunity to join our Core Technology team as an Implementation Lead of Generative AI and Automation. As part of this you'll be instrumental in ensuring the delivery of our key strategic aim of becoming more effective using Generative AI and Automation. You'll contribute to an exciting program of change as we work to get the most out of the opportunities that Generative AI presents to us. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. About the role This role spans the whole of Core Technology and presents an exciting opportunity the get stuck in to many varied areas of work. You'll be responsible for enabling the delivery solutions which address real business problems: Build and lead a team of 2 enabling and delivering AI and Automation solutions Identify where and how value can be derived using AI and Automation Be responsible for the application of AI governance and ethics that aligns to our company policies across Core Technology Manage and engage with our internal stakeholders and external suppliers Manage a rapidly changing technical foundation. Keeping us up to date and allowing us to make use of the latest innovative technologies About you As the Implementation Lead for Generative AI and Automation you will have a passion for great technical innovation and be deeply invested in using technology to allow people to thrive. You will have excellent problem-solving skills and an inquisitive nature. This role will require you to be extremely flexible and often working in ambiguity, the ability to effectively manage your priorities and the priorities of your team members is essential. To be successful in this role you will: Have excellent written and verbal English communication skills Have experience in Generative AI and be up to speed and engaged in industry trends Understand how to manage stakeholders at any level of the business Understand how to measure business value Work well in high pressure situations Mindset is extremely important, so if you think that your skills or experience don't exactly match the requirements of the job description, but that you have transferable skills or experience that would fit this role, please don't hesitate to apply If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package , featuring family-friendly and planet-friendly benefits including: 28 days annual leave plus bank holidays Private medical and Permanent Health Insurance Discretionary annual bonus Group personal pension scheme Life assurance up to 4 x annual salary Green travel schemes We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability. Ready to pursue your potential? Apply now. We review applications on an ongoing basis, with a closing date for all applications being 16 January 2026 with interviews scheduled to take place while the campaign is live and shortly after the closing date. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for. Why join us Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities. Documents Job Description - AI Implementation Lead.pdf (214.22 KB)
Cambridge University Press & Assessment
Cambridge, Cambridgeshire
Contract: Permanent (Full-time). Join the IELTS Modernisation team as a Permanent Product Owner , driving innovation in operational capabilities by collaborating with internal users and delivering transformative solutions. Or embrace a Fixed-Term Contract as a Product Owner, leading data insights and shaping data-driven decision-making through strategic engagement and impactful analytics. Both roles are crucial to our digital transformation journey and require individuals with experience, empathy, and diplomacy. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. About the roles As a Product Owner specialising in operational capabilities , your primary focus will be on collaborating closely with internal users to develop and enhance mission-critical operational systems. Your responsibilities encompass a comprehensive approach, from understanding user needs to fostering collaboration with cross-functional teams and delivering transformative solutions. You will be instrumental in the process of gathering requirements and identifying pain points through active engagement with internal users, driving improvements that enhance operational efficiency. Additionally, your role extends to: Communicate product vision, align with business objectives, and contribute to the development roadmap. Collaborate with development teams, translating requirements into user stories and acceptance criteria. Strategically prioritize backlog items considering business value, user impact, and technical feasibility. Foster effective communication, collaboration, and define key metrics for measuring product success. This role involves refining and communicating the product vision and roadmap for data insights and analytics, ensuring a clear trajectory aligned with objectives. You will work closely with data engineering and analytics teams, contributing to the ingestion, transformation, and visualisation of raw data, thereby converting it into actionable insights. Additionally, your role involves: Translate complex business requirements into clear user stories, acceptance criteria, and data models. Prioritize data initiatives considering business impact, data quality, and technical feasibility. Foster seamless communication and collaboration between stakeholders and data teams. Monitor evolving data trends, emerging technologies, and define KPIs for enhanced data capabilities and insights. This is your opportunity to make an impact! If you don't want to miss out, please take a look at the job description attached at the end of the advert. We want to hear from you. About you To be successful you will have a proven track record as a Product Owner or in a similar capacity, preferably within a technology-driven or educational context. This involves a deep comprehension of business operations, processes, and systems, coupled with the ability to collaborate with internal stakeholders and cross-functional teams to craft effective software solutions. Your skill set should encompass adept communication and presentation abilities, enabling you to articulate intricate concepts to both technical and non-technical audiences. An analytical mindset is crucial, complemented by your proficiency in harnessing data to inform decision-making and provide valuable business insights. A robust grasp of Agile methodologies, such as Scrum or Kanban, is essential, as is familiarity with project management and collaboration tools like Jira, Confluence, or analogous platforms. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including: Group personal pension scheme Discretionary annual bonus Life assurance up to 4 x annual salary Private medical and Permanent Health Insurance Green travel schemes 28 days annual leave plus bank holidays We also offer flexible and hybrid working options from day one. We will consider any work arrangements if you wish to work flexibly or require adjustments due to a disability. Ready to pursue your potential? Apply now. Interviews are scheduled to take place on the 29 and 30 August 2023. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. Why join us Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
17/08/2023
Full time
Contract: Permanent (Full-time). Join the IELTS Modernisation team as a Permanent Product Owner , driving innovation in operational capabilities by collaborating with internal users and delivering transformative solutions. Or embrace a Fixed-Term Contract as a Product Owner, leading data insights and shaping data-driven decision-making through strategic engagement and impactful analytics. Both roles are crucial to our digital transformation journey and require individuals with experience, empathy, and diplomacy. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. About the roles As a Product Owner specialising in operational capabilities , your primary focus will be on collaborating closely with internal users to develop and enhance mission-critical operational systems. Your responsibilities encompass a comprehensive approach, from understanding user needs to fostering collaboration with cross-functional teams and delivering transformative solutions. You will be instrumental in the process of gathering requirements and identifying pain points through active engagement with internal users, driving improvements that enhance operational efficiency. Additionally, your role extends to: Communicate product vision, align with business objectives, and contribute to the development roadmap. Collaborate with development teams, translating requirements into user stories and acceptance criteria. Strategically prioritize backlog items considering business value, user impact, and technical feasibility. Foster effective communication, collaboration, and define key metrics for measuring product success. This role involves refining and communicating the product vision and roadmap for data insights and analytics, ensuring a clear trajectory aligned with objectives. You will work closely with data engineering and analytics teams, contributing to the ingestion, transformation, and visualisation of raw data, thereby converting it into actionable insights. Additionally, your role involves: Translate complex business requirements into clear user stories, acceptance criteria, and data models. Prioritize data initiatives considering business impact, data quality, and technical feasibility. Foster seamless communication and collaboration between stakeholders and data teams. Monitor evolving data trends, emerging technologies, and define KPIs for enhanced data capabilities and insights. This is your opportunity to make an impact! If you don't want to miss out, please take a look at the job description attached at the end of the advert. We want to hear from you. About you To be successful you will have a proven track record as a Product Owner or in a similar capacity, preferably within a technology-driven or educational context. This involves a deep comprehension of business operations, processes, and systems, coupled with the ability to collaborate with internal stakeholders and cross-functional teams to craft effective software solutions. Your skill set should encompass adept communication and presentation abilities, enabling you to articulate intricate concepts to both technical and non-technical audiences. An analytical mindset is crucial, complemented by your proficiency in harnessing data to inform decision-making and provide valuable business insights. A robust grasp of Agile methodologies, such as Scrum or Kanban, is essential, as is familiarity with project management and collaboration tools like Jira, Confluence, or analogous platforms. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including: Group personal pension scheme Discretionary annual bonus Life assurance up to 4 x annual salary Private medical and Permanent Health Insurance Green travel schemes 28 days annual leave plus bank holidays We also offer flexible and hybrid working options from day one. We will consider any work arrangements if you wish to work flexibly or require adjustments due to a disability. Ready to pursue your potential? Apply now. Interviews are scheduled to take place on the 29 and 30 August 2023. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. Why join us Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
