Ben Turner

L3 VOICE OPERATIONS ENGINEER - GLASGOW - 9 MONTH CONTRACT (OUTSIDE IR35) Overview The successful consultant shall provide the client with the services in connection with Voice operations projects and day 2 support. Supporting end users and Back End infrastructure from endpoints through to carrier integration. Description of Services and Deliverables: L3 Voice Operations Engineer responsible for supporting global voice infrastructure. Level 3 troubleshooting, analysis, and remediation. Collaborate with global operations and engineering teams to support end user and Back Office infrastructure. Facilitate regular project work, life cycle management, regular system maintenance and upgrades. Requirements: Familiarity with ITIL framework, including Incident, problem, and change management. Demonstrable expertise in Cisco Unified Call Manager (CUCM) 12.x and beyond including IP-endpoints, Cisco Jabber, and Jabber Mobile. Extensive knowledge of voice, packetized voice and related protocols (SIP, MGCP, ISDN), session management and call routing Avaya System Manager and Session Manager 5 years of experience in working with enterprise base voice and data Cisco CCNP Collaboration level knowledge (certification is not a must) Communicate with business units during projects and incidents. Operational acceptance of new deployments and creating technical documentation for as built environment. Tracking work activity in Service Now ticketing system. Skills Desired: Cisco UCCX IPC, Private Wires IPC Unigy Trading System, NICE Voice Recording This is an excellent opportunity to work with a global financial services firm. For more information and a full job description, please contact Ben Turner at BRT Consulting.