Hawk 3 Talent Solutions

Job Title: IT Support - SAP Systems and VDU Coordinator Location: Wolverhampton, WV9 Vacancies: 1 role working a permanent night Shift @ £37200 p/a 1 role working a rotating AM / PM Shift @ £31,000 to £36,164 p/a Due to our continued success and improvement, we have a challenging and exciting position available for an experienced IT Support - SAP Systems and VDU Coordinator to take responsibility for managing day to day IT tasks, control board escalations and investigations, and first line maintenance and troubleshooting of IT equipment. Being a self-motivated team player, you will be able to work independently, be proactive and persistent. Role and Responsibilities: Perform hands-on fixes and changes at the PC desktop level, including installing and upgrading software, installing hardware, performing/validating file backups, managing custody of back-up media, and configuring applications at the direction of the site analyst or IT support group. Organise IT equipment repairs, maintain site inventory of usable spare IT equipment, and maintain a maintenance log of equipment repairs, as directed by the site analyst. Provide, at location control board, support for SAP errors, carry out investigations. Responsible for the maintenance of EWM (Extended Warehouse Management) and certain elements of ECC (Enterprise Central Component). Responsible for ensuring all PFEP data and master configuration data is configured in the EWM system to provide accurate information at all times. Responsible for EWM data execution as part of engineering change. Give input to incident reports and contribute to the root-cause analysis of problems. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved as directed by the site analyst, or IT support group, and perform/assist key user groups in application software upgrades/maintenance and user acceptance testing (UAT). Responsible for maintaining bespoke system applications. Report site IT downtime and changes to the site production schedules using the appropriate communication procedures. Follow the site related IT purchasing and asset tracking procedures receiving IT assets, updating the IT asset inventory and partake in decommissioning end-of-life assets. Build long term relationships with both internal & external stakeholders. Other duties as assigned. Skills and Experience: Required Experience with SAP EWM. Excellent verbal and written communication skills. Basic to moderate IT trouble shooting skills. Good level of Excel knowledge and working ability. Experience in working with Warehouse Management systems in a shop floor environment would be desirable. Closing date 15.11.2026 Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client. To Apply please follow the application process for the site this job is advertised on or email your CV to (url removed). By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

Job Title: Quality Engineer Salary: Up to £50K Location: Gloucester Type: Permanent Our client, based in Gloucester, is looking to recruit an experienced Quality Engineer to join their manufacturing team and support the ongoing development of their Quality Management System in line with ISO 13485 and regulatory requirements. This is an excellent opportunity for someone with a strong background in manufacturing who enjoys working across the full quality lifecycle, from internal auditing and CAPA management to validation, supplier quality and continuous improvement. Key responsibilities include: Maintaining and improving the Quality Management System (QMS) Planning and conducting ISO 13485 internal audits and supporting external audits Managing CAPAs, non-conformances, root cause investigations and change control Supporting supplier quality, validation activities and complaint investigations Analysing quality data to identify trends and drive continuous improvement initiatives Working closely with Manufacturing, Engineering and other cross-functional teams to ensure quality and compliance standards are met What we're looking for: Minimum 5 years' experience in a Quality Engineering or Quality Assurance role within a manufacturing environment Strong working knowledge of ISO 13485:2016 Qualified ISO 13485 Internal Auditor with hands-on auditing experience Experience with CAPA, non-conformance management, root cause analysis, change control and continuous improvement Excellent communication, analytical and problem-solving skills Benefits : 25 days annual leave plus Bank Holidays Company pension scheme with salary sacrifice option Enhanced maternity and paternity pay Life assurance (following successful probation) Cycle to Work scheme Free on-site parking Employee Assistance Programme (EAP) Perkbox benefits platform with discounts, rewards and wellbeing support Long service awards Ongoing training and career development Occupational health support Regular company social and engagement events Closing date is 20th of November 2026 Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client. To Apply please follow the application process for the site this job is advertised on or email your CV to (url removed) By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

IT Manager Location: Stoke-on-Trent, Staffordshire (ST1) Salary: £50,000 - £55,000 per annum Hours: 37.5 hours per week (typically 9:00am - 5:00pm, with flexibility required depending on project demands) Permanent, Office-Based role The Role Hawk 3 Talent Solutions are seeking an experienced and proactive IT Manager to lead and develop the IT function within a growing business. Reporting directly to the Managing Director, you will take ownership of the company's IT infrastructure, systems, cybersecurity strategy, and technology projects while supporting both UK and international operations. You will have one direct report who is a IT Analyst. This is a hands-on leadership role where you will be responsible for maintaining robust IT systems, driving continuous improvements, managing key technology projects, and ensuring the business remains secure, efficient, and future-focused. Key Responsibilities IT Infrastructure Management Manage server environments, network configurations, cloud infrastructure, and hardware/software solutions. Ensure system reliability, performance, and scalability across the business. Maintain and optimise IT operations to support business growth. Cybersecurity & Compliance Develop and implement security protocols and policies. Conduct risk assessments and support incident response activities. Ensure compliance with data protection and information security regulations. Lead disaster recovery and business continuity planning initiatives. Project Management Lead IT projects from planning through to successful deployment. Deliver projects within agreed scope, timescales, and budgets. Support software implementations, system upgrades, and technology transformation initiatives. Play a key role in ERP/MRP system improvements and migrations. Stakeholder & Vendor Management Build strong relationships with internal stakeholders and external suppliers. Manage technology vendors, software providers, and service partners. Present technical information clearly to non-technical stakeholders. Global Technology Support Collaborate with international colleagues and regional IT teams. Recommend, develop, implement, and support technology solutions across the wider organisation. Assist in the development and implementation of IT policies, procedures, and best practices. Budget & Resource Management Manage IT budgets and technology expenditure. Drive cost efficiencies while maintaining service quality. Support procurement activities and contract negotiations. Team Leadership Provide leadership and support to the IT Analyst. Encourage professional development and continuous improvement. Foster a culture of innovation and high performance. About You 5-10 years' experience in IT infrastructure management, systems administration, and network operations. Previous experience managing or mentoring IT staff. Strong project management experience with successful delivery of IT projects. Excellent understanding of cybersecurity principles, risk management, and security compliance. Experience with networking technologies including firewalls, VPNs, routers, and switches. Strong knowledge of systems administration and database management. Experience managing IT budgets, vendors, and technology procurement. Understanding of IT service management frameworks and operational best practices. Experience developing disaster recovery and business continuity strategies. Excellent communication skills with the ability to engage stakeholders at all levels. Strong analytical, organisational, and problem-solving abilities. Desirable Experience Experience with ERP or MRP system migrations. Knowledge of cloud computing technologies. Exposure to IoT and AI/ML solutions. Experience using Microsoft Dynamics AX. Familiarity with Atlassian tools including Jira and Confluence. Benefits Company Pension Scheme 4x Life Insurance 23 Days Annual Leave plus Bank Holidays Permanent Office-Based Position Opportunity to work closely with senior leadership Apply Now This is an excellent opportunity for an experienced IT professional looking to make a significant impact within a business where technology plays a key role in operational success. If you are a hands-on IT leader with strong technical expertise and a passion for driving improvement, we would love to hear from you. Based in Stoke-on-Trent, this role is commutable from Newcastle-under-Lyme, Stafford, Stone, Crewe, Uttoxeter, Cannock, Congleton, Leek, Macclesfield and surrounding areas. If you would like to apply for the role of IT Manager, then please email your CV to (url removed) or call Deb on (phone number removed) Closing date is 12.11.2026 Please note this could change subject to suitable applications. Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

IT Support Analyst Tiverton Working Hours: Monday Friday, 9am 5pm, 35 hours per week Salary: £27,500 per annum Contract: Permanent About the Role We are looking for a friendly, technically minded and customer-focused IT Support Analyst to join a professional IT team based in Tiverton. The successful candidate will act as the first point of contact for IT-related queries and issues across the business, providing effective technical support to users and ensuring incidents and service requests are managed efficiently and within agreed timescales. This is an excellent opportunity for someone looking to develop a long-term career in IT support, gaining hands-on experience across hardware, software, Microsoft 365, user account administration, connectivity and IT equipment. Key Responsibilities • Provide first-line IT support to users across the business, responding to technical queries and issues in a professional and timely manner. • Log, categorise, prioritise and update IT incidents and service requests accurately using the relevant IT management system. • Troubleshoot hardware, software, network, peripheral and connectivity issues. • Provide support with Microsoft 365 applications including Outlook, Teams, Word and Excel. • Assist users with Wi-Fi, device connectivity and access issues. • Provide excellent customer service and clear communication throughout the support process. • Assist with setting up and maintaining user accounts for new starters, internal moves and leavers. • Support password resets, account permissions and access requests in line with company procedures. • Configure, commission and deploy laptops, desktops, mobile phones and peripheral equipment. • Assist with the decommissioning and secure processing of IT equipment for redeployment or disposal. • Maintain accurate records of IT assets and equipment. • Support hardware refresh and replacement programmes. • Monitor and manage incidents and service requests within agreed service levels. • Escalate more complex technical issues to senior IT colleagues or external suppliers where appropriate. • Monitor outstanding tickets and provide users with regular updates. • Maintain accurate records of all IT support activity. • Create and maintain user guides, knowledge base articles and technical documentation. • Assist with identifying recurring IT issues and contribute to longer-term solutions. • Support the continuous improvement of IT support processes and procedures. • Work collaboratively with colleagues and provide support across the wider business when required. • Ensure all work is carried out in accordance with company policies, procedures and security requirements. About You • Previous experience within an IT support, helpdesk, service desk or customer support environment would be desirable. • A good understanding of Microsoft Windows operating systems. • Basic knowledge of Microsoft 365 applications. • Strong troubleshooting and problem-solving skills. • Excellent communication and customer service skills. • Strong attention to detail and accurate documentation skills. • The ability to prioritise workload and manage multiple tasks effectively. • A friendly, approachable and customer-focused attitude. • A proactive approach with a genuine willingness to learn new technologies and processes. • Good organisational skills and the ability to work effectively as part of a team. • GCSEs or equivalent qualifications including Maths and English. • Knowledge of Active Directory, Microsoft Entra ID, Office 365 administration tools and account administration would be advantageous. • Familiarity with IT ticketing systems such as ServiceNow, FreshService or similar would be advantageous. • An understanding of basic networking, Wi-Fi and device connectivity would be advantageous. • IT qualifications such as CompTIA A+, Microsoft Fundamentals, BTEC or equivalent would be advantageous. • Competence using Microsoft Office/Microsoft 365. If you would like to apply for the role of IT Support Analyst, then please email your CV to (url removed) or call Jade on (phone number removed) Closing date is 02.11.2026 Please note this could change subject to suitable applications. Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in working with us and we look forward to hearing from you.