Bureau Veritas UK Limited

Company description: An award-winning employer, our people are trusted and responsible, believing in what they do with a clear commitment to contribute to transforming the world we live in and shaping a world of trust. Bureau Veritas operates in a wide range of sectors, delivering Testing, Inspection and Certification services to some of the world's biggest household names. With more than 400,000 global clients and a reputation for quality, we are at the forefront of service and innovation. Our people are at the heart of everything we do, which is why we have worked hard to create a supportive and engaging working environment, which is open and inclusive and individuals are given the opportunity to fulfill their potential and really leave their mark. Job description: Role: IT Service Desk Analyst Location: Atlas Business Park, Manchester (M22 5HF) SUPPORTING A GLOBAL LEADER Ready to grow your career in IT? We are looking for a confident, self-motivated Service Desk Specialist to provide support on our growing IT Service Desk to all BV North West Europe employees.. A multi-faceted organisation operating across numerous sites to deliver a wide variety of solutions to clients, Bureau Veritas delivers Testing, Inspection and Certification services to some of the biggest household names. With more than 400,000 clients worldwide, we are a true global leader; helping to ensure the safety, quality and sustainability of parts, plant, properties and more. Our client list covers everyone from major retailers and petro-chemical companies, to global banks and international airports. This is your opportunity to hone your skills, in a fast-paced environment that is anything but mundane. Backed by a competitive salary, excellent benefits package and career progression; this is your opportunity to join an award-winning employer. TEAM PLAYER WITH INDIVIDUAL RESPONSIBILITY Playing a vital part within a busy Service desk team, we are looking for someone with a passion for IT and excellent customer service skills to ensure that all IT support requests and incidents are raised and resolved within given SLAs. Responsibilities include: Act as a single point of contact and receive calls from BV staff across North West Europe requesting assistance with their IT issues. Accurately log calls into the Bureau Veritas Service Desk System. Follow existing Service desk procedures to provide a 1st level support service to determine resolution and/or allocate to the relevant support group. Ensure the level of quality associated with logging of detail within tickets and updates is according to standards defined within the Service Desk Follow existing Service desk procedures to deal with new starters / leavers and role changes Achieve / maintain end to end SLA's for support calls. Provide a Project resource as required. Ensure clear communication and instruction to colleagues on IT related issues HAVE YOU GOT THE RIGHT ATTRIBUTES? Previous job related experience GCSE Maths, English & IT (or equivalent) Knowledge of all IT Support principles, including Windows O/S, Microsoft Office & Lotus Notes (preferably). Excellent Customer Service Skills Personal attributes include: Strong, resilient character Confident telephone manner Ability to prioritise and effectively time manage A genuine interest in computing A GLOBAL LEADING ORGANISATION Employing close to 66,500 employees across 140 locations worldwide, only Bureau Veritas can offer: Structured development programmes to help you fulfil your potential, including face to face and e-learning programmes The opportunity to contribute towards delivering excellence for high profile clients, including some of the world's most recognised brands A long list of awards recognition including Top Employer four years in a row and continued success in the RoSPA Occupational Health and Safety Awards Plus: Comprehensive financial package including competitive salary and allowances, defined contribution pension, 25 days holiday plus Bank Holidays, various insurances including Private Health Insurance and other flexible benefits to suit individual requirements

Role Purpose: To lead the business preparation and implementation of assisted scheduling system Working with the BV IT team, the software vendor and key people within the business unit to construct a robust project plan. Accountable for ensuring effective implementation on time and within budget Main Duties and Responsibilities: Working with Bureau Veritas IT team, software vendors and relevant business unit stakeholders to manage the project to completion During Project Life Cycle stages (Analysis, Design, Testing, Training, Implementation):- Facilitate & Lead Workshops to ensure business priorities are being met and sharing relevant information to teams and leadership Update / create Process & Procedure Workflows Responsible for Project Documentation & Stakeholder Sign Off (Project Initiation Document, High level Scope Requirements, Detailed Scope Requirements, Project Definition Report, User Test Cases) Setting & Managing Project Milestones & Deliverables Governance & Management Reporting. Managing issues, risk & escalations within the Project Team (Internal Business, Internal Central ISM, and External 3rd Party Teams). Weekly Project Meeting & Reporting of Actions, Issues, Risks Budget management Provision of regular and timely reporting of project progress to project team and senior leadership to ensure project milestones are being met, status updates and risks. Planning mitigation against risk and providing solutions to ensure progress is not interrupted Responsible for overall project success, cost, quality, customer outcomes and feedback Maintains all required project status documentation, issue reporting, and financials. Analyses customer business process for improvement and incorporation into the application development To work independently and capable of sharing knowledge and practices within a team environment. Perform the job within the framework of the BV Quality Assurance System, the Code of Ethics and the BV Group policy Stakeholders Building relationships with Key business stakeholders (Bureau Veritas IT team at UK and Group level / Finance / Operational Teams / Software Vendors). Role model against core behaviours, BV values and code of ethics Experience & Skills Required Demonstrable experience in leading business critical software implementation projects, ideally with Salesforce products Minimum of 5+ years' experience in project management Minimum of 5+ years' experience as a Business Analyst. Governance and Stakeholder management. Proven experience in being able to prioritise and organise to tight deadlines. 3rd Party Solution Integrations. (Desirable) SafesForce Field services integration Good technical background with Prince 2 qualifications and an Agile approach Strong understanding of project scoping, definition of customer requirements and how best to communicate these internally and externally Ability to lead discussions, gain agreement and manage expectations of a diverse stakeholder group Experience in guiding organisations and teams through systems change management. Highly flexible approach Excellent problem-solving skills and a proactive, solution-oriented approach Highly organised with good time management and administration Effective communicator and influencer, both verbally and in writing to peers and senior managers Strong MS Excel and reporting skills along with ability to work effectively with data and KPI's Strong commercial awareness