Tailor Made Technologies

We are recruiting for two 2nd Line IT Service Desk Engineers to join our knowledgeable team, headed up by an experienced Team Leader. As one of our Engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising your excellent and prompt customer support skills, representing Tailor Made Technologies in a professional and courteous manner. This role is based on our site in Whiteley (Monday to Friday) with an on call out of business hours expectation once a month. You have a strong team of management around you who will support your growth within this role. Benefits of working for Tailor Made Technologies: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT Purchasing Scheme. Company Pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals, our in-house teams tailor our services to suit every clients unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of our 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, live chat or email. Providing resolution to incidents, requests, and appropriately escalating all others. Ticket triage assessing ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident resolution and requests. Handling customer requests and escalate according to company procedures. Manage work queues and prioritise events, ensuring compliance with SLAs. Assist the Service Desk Team Leader in managing our service desk in such a way as to deliver excellent customer service. Your Previous Experience: Experience with how an ITIL service desk runs. Active Directory configuration and administration. An understanding of Group Policy. General networking skills. An understanding of DNS. Good understanding of Office 365. Good understanding of Microsoft Azure. An understanding of Microsoft Intune. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure.

IT Technical Consultant Overview of the Role We're on the lookout for an IT Technical Consultant who loves solving problems and turning ideas into real-world solutions. At TMT, you'll work closely with our customers, sales teams, and Project Coordinators to design IT solutions that are smart, secure, and built to last. You'll be there from the very start listening to what our clients need, shaping ideas, and making sure our projects not only work on paper but work brilliantly in practice. It's a role where your technical know-how meets people skills, and where you'll see the impact of your work first-hand. If you're curious, collaborative, and enjoy making technology work for people, we'd love to hear from you! Benefits of working for Tailor Made Technologies: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT purchasing scheme. Company pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers' strategic goals - our in-house teams tailor our services to suit every client's unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of Our IT Technical Consultant: Engage directly with customers to understand their IT challenges, goals, and requirements. Work alongside Account Managers and New Business Consultants to propose tailored solutions. Design technically feasible, scalable, and cost-effective IT solutions aligned with client expectations and budgets. Produce detailed technical scopes of work for implementation by the Projects Team. Collaborate with technical teams to ensure clarity and alignment between design and delivery. Serve as a trusted Technical Advisor to both internal and external teams. Your Previous Experience: Experienced IT Project Engineer looking to break into a consultancy role or experience in a technical consultancy or solution design role within an MSP or similar environment. A strong communicator with the ability to present and explain technical concepts to non-technical stakeholders. A customer-centric mindset with the ability to build trust and influence decisions. Excellent proven problem solving and solution building capabilities. Ability to balance technical depth with commercial awareness and budget considerations. Essential Technical Skills While TMT is primarily a Microsoft-centric business, we partner with a wide range of vendors to meet diverse client needs. You should be familiar and comfortable working with: Microsoft Azure Windows Server (Various Versions) Microsoft 365 Suite (Exchange Online, SharePoint, Intune, Purview, Teams, etc.) Email Security: Mimecast or similar Web Security: ForcePoint, DNSFilter Wi-Fi Solutions: Meraki, UniFi Networking & Switching: Aruba Firewalls: WatchGuard, Meraki, SonicWALL Storage Solutions (SANs): HPE MSA, Nimble, NetApp Advantageous Skills: Microsoft Certified: Azure Solutions Architect / M365 Enterprise Administrator Network or Security certifications (e.g. CompTIA Network+, Cisco CCNA, WatchGuard/Meraki certifications) ITIL or PRINCE2 Foundation

IT Technical Consultant Overview of the Role We re on the lookout for an IT Technical Consultant who loves solving problems and turning ideas into real-world solutions. At TMT, you ll work closely with our customers, sales teams, and Project Coordinators to design IT solutions that are smart, secure, and built to last. You ll be there from the very start listening to what our clients need, shaping ideas, and making sure our projects not only work on paper but work brilliantly in practice. It s a role where your technical know-how meets people skills, and where you ll see the impact of your work first-hand. If you re curious, collaborative, and enjoy making technology work for people, we d love to hear from you! Benefits of working for Tailor Made Technologies: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT purchasing scheme. Company pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals our in-house teams tailor our services to suit every client s unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of Our IT Technical Consultant: Engage directly with customers to understand their IT challenges, goals, and requirements. Work alongside Account Managers and New Business Consultants to propose tailored solutions. Design technically feasible, scalable, and cost-effective IT solutions aligned with client expectations and budgets. Produce detailed technical scopes of work for implementation by the Projects Team. Collaborate with technical teams to ensure clarity and alignment between design and delivery. Serve as a trusted Technical Advisor to both internal and external teams. Your Previous Experience: Experienced IT Project Engineer looking to break into a consultancy role or experience in a technical consultancy or solution design role within an MSP or similar environment. A strong communicator with the ability to present and explain technical concepts to non-technical stakeholders. A customer-centric mindset with the ability to build trust and influence decisions. Excellent proven problem solving and solution building capabilities. Ability to balance technical depth with commercial awareness and budget considerations. Essential Technical Skills While TMT is primarily a Microsoft-centric business, we partner with a wide range of vendors to meet diverse client needs. You should be familiar and comfortable working with: Microsoft Azure Windows Server (Various Versions) Microsoft 365 Suite (Exchange Online, SharePoint, Intune, Purview, Teams, etc.) Email Security: Mimecast or similar Web Security: ForcePoint, DNSFilter Wi-Fi Solutions: Meraki, UniFi Networking & Switching: Aruba Firewalls: WatchGuard, Meraki, SonicWALL Storage Solutions (SANs): HPE MSA, Nimble, NetApp Advantageous Skills: Microsoft Certified: Azure Solutions Architect / M365 Enterprise Administrator Network or Security certifications (e.g. CompTIA Network+, Cisco CCNA, WatchGuard/Meraki certifications) ITIL or PRINCE2 Foundation