1st Line Support Technician (MSP) Chichester, PO20 (with hybrid / flexible working after training) £24,000 £30,000 plus benefits including IT certs, flexible working (9 day working fortnight) and lots more Our client is an extremely well-established and growing MSP (IT support services) company with international clients and an outstanding reputation for customer service. Due to continued growth, they are looking for an experienced 1st Line Support Technician to join their friendly, high-performing service desk team. This is a fantastic opportunity for someone with previous 1st Line / IT Helpdesk experience gained within another MSP, who enjoys being the first point of contact, delivering excellent customer service, and building strong technical foundations within a professional, supportive environment. The 1st Line Support Technician Role: Acting as the first point of contact for clients / users via phone and ticketing system Logging, troubleshooting and resolving first-line issues in line with SLAs Providing clear, friendly communication to non-technical users Preparing and configuring new devices Escalating to 2nd Line when required and working closely with senior engineers What We re Looking For: Proven experience in a 1st Line / IT Helpdesk role gained within an MSP / IT Support Services company, supporting multiple external clients Strong customer service and communication skills Good knowledge of Windows desktop environments and basic Microsoft 365 A calm, organised and professional approach Desire to learn and progress towards 2nd Line support A driving licence is essential IT certifications are a welcome bonus, but further training is provided In return, you ll join a respected, growing organisation that invests in its people, offers structured training, excellent benefits, and provides genuine career progression within IT support. Integral Recruitment is acting as an employment agency in regard to this advertisement.
30/04/2026
Full time
1st Line Support Technician (MSP) Chichester, PO20 (with hybrid / flexible working after training) £24,000 £30,000 plus benefits including IT certs, flexible working (9 day working fortnight) and lots more Our client is an extremely well-established and growing MSP (IT support services) company with international clients and an outstanding reputation for customer service. Due to continued growth, they are looking for an experienced 1st Line Support Technician to join their friendly, high-performing service desk team. This is a fantastic opportunity for someone with previous 1st Line / IT Helpdesk experience gained within another MSP, who enjoys being the first point of contact, delivering excellent customer service, and building strong technical foundations within a professional, supportive environment. The 1st Line Support Technician Role: Acting as the first point of contact for clients / users via phone and ticketing system Logging, troubleshooting and resolving first-line issues in line with SLAs Providing clear, friendly communication to non-technical users Preparing and configuring new devices Escalating to 2nd Line when required and working closely with senior engineers What We re Looking For: Proven experience in a 1st Line / IT Helpdesk role gained within an MSP / IT Support Services company, supporting multiple external clients Strong customer service and communication skills Good knowledge of Windows desktop environments and basic Microsoft 365 A calm, organised and professional approach Desire to learn and progress towards 2nd Line support A driving licence is essential IT certifications are a welcome bonus, but further training is provided In return, you ll join a respected, growing organisation that invests in its people, offers structured training, excellent benefits, and provides genuine career progression within IT support. Integral Recruitment is acting as an employment agency in regard to this advertisement.
Customer Success Manager Property Management Software £45,000 £60,000 + bonus, private healthcare, hybrid and flexible working, EAP, enhanced pension, DIS, GP access and more Remote + 25% UK Travel Are you a Customer Success professional with a genuine, in-depth understanding of block management and property management finance? Do you know your way around service charge budgets, apportionments, and year-end processes and want to use that expertise in a more strategic, client-facing role? If so, this could be the perfect next step. My client is a forward-thinking technology business delivering high-quality solutions to the Property Management industry. They are looking for a Customer Success Manager to be the trusted partner to their clients ensuring they gain maximum value from the software platform from onboarding through to long-term success. This is not a generic CSM role - we are specifically looking for someone who understands the real-world challenges of block and property management, particularly financial processes and service charge management. You ll work closely with clients, helping them optimise how they use the software platform, while acting as their voice internally across Product, Sales, and Support teams. Key Responsibilities: Customer Relationship Management Build strong, long-term relationships with property management clients Act as a trusted advisor, understanding client goals and operational challenges Monitor customer health and proactively manage risk Onboarding & Adoption Support onboarding alongside the Implementation team Deliver tailored training to ensure successful system adoption Ensure a smooth transition into live usage and ongoing support Product Advocacy Gather customer feedback and influence product development Represent client needs internally and contribute to roadmap discussions Growth & Retention Identify opportunities to expand usage, features, and services Drive engagement and long-term customer value Insight & Reporting Use CRM and analytics tools to track usage, trends, and renewal readiness Deliver clear, insightful reporting to both clients and internal teams Industry Expertise Act as a subject matter expert in property management financial processes Stay ahead of industry trends, legislation, and best practice Bring insight into customer conversations, positioning CPL as a trusted authority Essential Experience (Please Read Carefully) To be successful in this role, you must have: Strong, hands-on experience within the block / property management industry A deep understanding of service charge accounting, including: Budgeting & forecasting Service charge apportionment Year-end processes & reconciliations; Experience working with or alongside property managers, finance teams, or managing agents The ability to translate industry knowledge into meaningful client conversations Applications without this level of industry knowledge are unlikely to be considered. What We re Looking For Proven experience handling clients at a high-level Confident communicator, able to engage with stakeholders at all levels Commercial awareness with a focus on value and retention Proactive, analytical, and solutions-focused mindset Comfortable working remotely with regular travel (approx. 25%) Why Join My Client? Be part of a growing, innovative property technology company with big plans! Work closely with industry-leading clients Have real influence on product direction and customer outcomes Join a collaborative, supportive team that values your input Apply Now If you re ready to combine your property management expertise with a strategic, client-focused role we d love to hear from you.
07/04/2026
Full time
Customer Success Manager Property Management Software £45,000 £60,000 + bonus, private healthcare, hybrid and flexible working, EAP, enhanced pension, DIS, GP access and more Remote + 25% UK Travel Are you a Customer Success professional with a genuine, in-depth understanding of block management and property management finance? Do you know your way around service charge budgets, apportionments, and year-end processes and want to use that expertise in a more strategic, client-facing role? If so, this could be the perfect next step. My client is a forward-thinking technology business delivering high-quality solutions to the Property Management industry. They are looking for a Customer Success Manager to be the trusted partner to their clients ensuring they gain maximum value from the software platform from onboarding through to long-term success. This is not a generic CSM role - we are specifically looking for someone who understands the real-world challenges of block and property management, particularly financial processes and service charge management. You ll work closely with clients, helping them optimise how they use the software platform, while acting as their voice internally across Product, Sales, and Support teams. Key Responsibilities: Customer Relationship Management Build strong, long-term relationships with property management clients Act as a trusted advisor, understanding client goals and operational challenges Monitor customer health and proactively manage risk Onboarding & Adoption Support onboarding alongside the Implementation team Deliver tailored training to ensure successful system adoption Ensure a smooth transition into live usage and ongoing support Product Advocacy Gather customer feedback and influence product development Represent client needs internally and contribute to roadmap discussions Growth & Retention Identify opportunities to expand usage, features, and services Drive engagement and long-term customer value Insight & Reporting Use CRM and analytics tools to track usage, trends, and renewal readiness Deliver clear, insightful reporting to both clients and internal teams Industry Expertise Act as a subject matter expert in property management financial processes Stay ahead of industry trends, legislation, and best practice Bring insight into customer conversations, positioning CPL as a trusted authority Essential Experience (Please Read Carefully) To be successful in this role, you must have: Strong, hands-on experience within the block / property management industry A deep understanding of service charge accounting, including: Budgeting & forecasting Service charge apportionment Year-end processes & reconciliations; Experience working with or alongside property managers, finance teams, or managing agents The ability to translate industry knowledge into meaningful client conversations Applications without this level of industry knowledge are unlikely to be considered. What We re Looking For Proven experience handling clients at a high-level Confident communicator, able to engage with stakeholders at all levels Commercial awareness with a focus on value and retention Proactive, analytical, and solutions-focused mindset Comfortable working remotely with regular travel (approx. 25%) Why Join My Client? Be part of a growing, innovative property technology company with big plans! Work closely with industry-leading clients Have real influence on product direction and customer outcomes Join a collaborative, supportive team that values your input Apply Now If you re ready to combine your property management expertise with a strategic, client-focused role we d love to hear from you.
Software Support and Training Specialist £25,000 - £30,000 plus benefits including; bonus, 23 days holiday (option to buy or sell 3 more), canteens and gym on-site, employee assistance program, enhanced pension, flexible working (WFH), social events, volunteering days, extensive training and lots more! Belfast, BT4 (WFH - working from home available) My client is an award-winning software organisation within the legal industry. They have an unrivalled reputation, offer a fantastic working environment, look after their staff extremely well and have a strong benefits package. They are looking for a professional candidate with strong customer facing skills and experience within accountancy, training and support to join their team on a permanent basis. Software Support and Training Specialist Role: The Software Support & Training Specialist is a pivotal role within the Professional Services department, providing training on all product ranges to new and existing clients, along with supporting them with any issues or queries they may have. The Software Support & Training Specialist will be customer facing and as such, will need to consistently demonstrate the company values and provide excellent customer service. 60% of the role involves supporting a specialist range of legal software, by providing help and assistance to customers on the telephone. 30% of the role involves providing onsite or remote training on legal software. 10% of the role involves the support with the migration process when new customers are onboarding. Software Support and Training Specialist - Requirements: Accounting / finance experience Trainer experience (this could be formal trainer experience or training/supporting new colleagues in previous roles) Experience of being stakeholder facing offering excellent service Accounting Software Knowledge Strong IT Literacy (inc. Microsoft Office) Very strong written and verbal communication skills Driving licence and own transport In addition, the following skills / experience are desirable; ILFM qualifications, SOLAS qualifications, Part AAT qualified, Finance related degree, Legal Accounts experience, Helpdesk experience, Understanding of legal practices and case management software, Knowledge of the SRA (Solicitors' Regulation Authority) Accounts Rules, Extensive accounts knowledge In return, my client offers the chance to play a key role within a company which truly values its employees! Each employee from apprentices to the CEO have their own personal development plan to help them achieve their goals; extensive training is offered within a supporting environment and excellent staff benefits including a bonus, 23 days holiday (option to buy or sell 3 more), canteens and gym on-site, employee assistance program, enhanced pension, flexible working (WFH - 2/3 days per week), social events, volunteering days, extensive training and lots more! Sound interesting and something you would love to be part of? Apply today! Integral Recruitment is acting as an employment agency in regard to this vacancy.
07/10/2021
Full time
Software Support and Training Specialist £25,000 - £30,000 plus benefits including; bonus, 23 days holiday (option to buy or sell 3 more), canteens and gym on-site, employee assistance program, enhanced pension, flexible working (WFH), social events, volunteering days, extensive training and lots more! Belfast, BT4 (WFH - working from home available) My client is an award-winning software organisation within the legal industry. They have an unrivalled reputation, offer a fantastic working environment, look after their staff extremely well and have a strong benefits package. They are looking for a professional candidate with strong customer facing skills and experience within accountancy, training and support to join their team on a permanent basis. Software Support and Training Specialist Role: The Software Support & Training Specialist is a pivotal role within the Professional Services department, providing training on all product ranges to new and existing clients, along with supporting them with any issues or queries they may have. The Software Support & Training Specialist will be customer facing and as such, will need to consistently demonstrate the company values and provide excellent customer service. 60% of the role involves supporting a specialist range of legal software, by providing help and assistance to customers on the telephone. 30% of the role involves providing onsite or remote training on legal software. 10% of the role involves the support with the migration process when new customers are onboarding. Software Support and Training Specialist - Requirements: Accounting / finance experience Trainer experience (this could be formal trainer experience or training/supporting new colleagues in previous roles) Experience of being stakeholder facing offering excellent service Accounting Software Knowledge Strong IT Literacy (inc. Microsoft Office) Very strong written and verbal communication skills Driving licence and own transport In addition, the following skills / experience are desirable; ILFM qualifications, SOLAS qualifications, Part AAT qualified, Finance related degree, Legal Accounts experience, Helpdesk experience, Understanding of legal practices and case management software, Knowledge of the SRA (Solicitors' Regulation Authority) Accounts Rules, Extensive accounts knowledge In return, my client offers the chance to play a key role within a company which truly values its employees! Each employee from apprentices to the CEO have their own personal development plan to help them achieve their goals; extensive training is offered within a supporting environment and excellent staff benefits including a bonus, 23 days holiday (option to buy or sell 3 more), canteens and gym on-site, employee assistance program, enhanced pension, flexible working (WFH - 2/3 days per week), social events, volunteering days, extensive training and lots more! Sound interesting and something you would love to be part of? Apply today! Integral Recruitment is acting as an employment agency in regard to this vacancy.
