Integral Recruitment Ltd

2nd Line IT Support Engineer London Bridge, SE1 Hybrid (1 week office / 1-week WFH) £38,000 £42,000 + training + bonus + perks Our client is a growing London-based MSP with a loyal client base and a reputation for going the extra mile. They re all about great service, teamwork and continuous improvement and they re looking for a talented 2nd Line IT Support Engineer to join the journey. What You ll Do: You ll be the friendly face and trusted problem-solver for clients keeping systems running smoothly both remotely and on-site. Expect a busy, varied workload including: Delivering 1st & 2nd line technical support with professionalism and pace Troubleshooting hardware, software and networking issues (Windows, macOS, AD, Exchange, VoIP etc.) Proactively managing Microsoft Exchange, Active Directory, cloud storage, DR, VoIP and more Managing tickets and resolving issues within SLAs Maintaining accurate client and system documentation Recommending improvements and contributing to IT projects and rollouts What You ll Bring You re confident, curious and customer-focused, with: Strong hands-on experience with Windows 10/11 and macOS Solid understanding of LAN/WAN/Wi-Fi networking Proficiency in Windows Server 2012/2016/2019 and technologies like: Active Directory, Hyper-V, DNS, DHCP, DFS, ADFS, FAP Knowledge of PC setup, TCP/IP networking and system configuration Experience with cloud platforms such as Office 365, Google Workspace, AWS or Azure Why Join? Hybrid flexibility split your time between home and their London Bridge office Supportive, close-knit technical team Real responsibility and client contact Ongoing training and certifications Annual bonus, staff treats, and regular team lunches If you re ready to take the next step and make a genuine impact in a collaborative, growing MSP apply today. Integral Recruitment is acting as an employment agency in regard to this vacancy.

2nd Line IT Support EngineerLondon Bridge, SE1 - Hybrid (1 week office / 1-week WFH)£38,000 - £42,000 + training + bonus + perks Our client is a growing London-based MSP with a loyal client base and a reputation for going the extra mile. They're all about great service, teamwork and continuous improvement - and they're looking for a talented 2nd Line IT Support Engineer to join the journey. What You'll Do: You'll be the friendly face and trusted problem-solver for clients - keeping systems running smoothly both remotely and on-site. Expect a busy, varied workload including: Delivering 1st & 2nd line technical support with professionalism and pace Troubleshooting hardware, software and networking issues (Windows, macOS, AD, Exchange, VoIP etc.) Proactively managing Microsoft Exchange, Active Directory, cloud storage, DR, VoIP and more Managing tickets and resolving issues within SLAs Maintaining accurate client and system documentation Recommending improvements and contributing to IT projects and rollouts What You'll Bring You're confident, curious and customer-focused, with: Strong hands-on experience with Windows 10/11 and macOS Solid understanding of LAN/WAN/Wi-Fi networking Proficiency in Windows Server 2012/2016/2019 and technologies like: Active Directory, Hyper-V, DNS, DHCP, DFS, ADFS, FAP Knowledge of PC setup, TCP/IP networking and system configuration Experience with cloud platforms such as Office 365, Google Workspace, AWS or Azure Why Join? Hybrid flexibility - split your time between home and their London Bridge office Supportive, close-knit technical team Real responsibility and client contact Ongoing training and certifications Annual bonus, staff treats, and regular team lunches If you're ready to take the next step and make a genuine impact in a collaborative, growing MSP - apply today. Integral Recruitment is acting as an employment agency in regard to this vacancy.

Service Desk Engineer£30,000 - £37,000 plus benefits including IT training and certificationsLondon, NW1 Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1 st Line, 2 nd line, Service Desk, Helpdesk, Help Desk, PC, Mac, Active Directory, Cloud, Office 365, Server, Azure. Do you want to work for a company which listens to and values its staff, as well as offers support and training for IT certifications? Are you looking for the next step in your career and the chance to work with cutting-edge technologies? My client is a well-established IT Support company based in Camden with an excellent reputation and a loyal client base. They have a strong IT Support team, a fantastic working environment and offer their staff payment and support for IT certifications and training. This role will give you the chance to play a key role in a growing team and gain exposure to the most up to date and a wide variety of technology. Service Desk Engineer Duties: To be part of a small team responsible for all incoming client requests, triaging and progressing all support requests via phone, email and remote tools all while providing an exceptional client experience. Build positive client relationships through exceptional client service, tenacity and the willingness to do the right thing! Take responsibility for and co-ordinate escalated tickets with other team members Diagnosing, troubleshooting, testing, repairing and servicing hardware Build and deploy PC's and other devices to clients' networks Liaising with 3rd party vendors Create, update and maintain documentation relating to clients' environments Service Desk Engineer Requirements: IT Support / 1 st Line Support / IT Helpdesk experience within an MSP (IT Managed Services) organisation AZ-900 and MS-900 certifications preferred IT knowledge and experience of: Active Directory & Group Policy management Mac OSX Microsoft Azure Microsoft Office Microsoft Windows PC & Server O365 Switches, routers & firewalls, TCP/IP & network troubleshooting VPN's Exceptional client support skills with a desire to provide an excellent client experience. Confident personality with excellent written and verbal communication skills, comfortable dealing with all levels of clients Pro-active attitude with a willingness to learn and develop Self-starting team player who can work on their own initiative, capable of identifying, owning and developing solutions to resolve repetitive issues Solid troubleshooting, problem solving and analytical skills Ability to multi-task and prioritise your workload while maintaining excellent attention to detail and exceeding KPI's. In return, my client offers the chance to develop your experience and technical expertise quickly, support and payment for IT training and certifications, the chance to play a key role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency regarding this vacancy.

2nd Line IT Support Technician (German & English) £28,000 - £36,000 Selsey / Bognor or Fully Remote (PO20) Excellent benefits including a 9-day working fortnight Are you looking for a 2nd Line IT Support role where your bilingual skills really matter? Join a fast-moving, collaborative team supporting diverse environments across the UK and Germany. You'll be the go-to person for escalated issues, delivering outstanding technical support to both English- and German-speaking users. From Microsoft 365 troubleshooting to onboarding new users and devices, you'll help keep systems running smoothly - and make sure clients feel supported every step of the way. What You'll Be Doing Own and resolve 2nd-line tickets escalated from 1st line within agreed SLAs. Provide clear, empathetic support in German and English across phone, remote, and email channels. Attend client calls/meetings in German; capture actions and next steps in both languages. Support onboarding projects (account provisioning, device prep, Microsoft 365 tenant configuration). Troubleshoot and resolve issues across Microsoft 365, Windows client/server, networking fundamentals, and common business apps. Collaborate with Cloud/Infrastructure teams to ensure secure, compliant service delivery. Occasionally attend client sites in the UK or Germany to deliver diagnostics, repairs, upgrades, and project tasks. What You'll Bring Native or C1/C2 German and fluent English (written and spoken). 2+ years' IT support experience (MSP or multi-client environments ideal). Strong Microsoft 365 administration (Exchange Online, Teams, OneDrive, SharePoint). Windows 10/11, Windows Server (Active Directory, Group Policy), and core networking knowledge (DNS, DHCP, VPN). Full clean driving licence for potential future site visits. Clear documentation and excellent communication with technical and non-technical audiences. Why You'll Love It Here Varied work across UK and German operations. A supportive team culture focused on collaboration and continuous improvement. Opportunities to develop your skills (training and certifications encouraged) and career progression opportunities including a move into management. Excellent benefits including a 9-day working fortnight and a supportive, collaborative working environment with excellent work / life balance. If you're ready to take ownership of 2nd-line issues, use your German and English to make a real difference, and grow with a dynamic IT services business, we'd love to hear from you. Apply now and take the next step in your IT support career.

IT Support Technician£30,000 + Excellent Benefits (inc. training, 26-31 days holiday (+BH), local government pensionCoulsdon / Croydon, CR5 - some local travel required - own car preferred Are you passionate about technology and great with people? We're working with a forward-thinking, education-focused organisation whose mission is to provide exceptional education at the heart of the community . Due to continued growth, they're looking for a proactive and enthusiastic IT Support Technician to join their friendly and supportive team. You will already have some experience of providing IT support in a user facing environment, ideally within the education sector, and you will be looking to progress your career within a large organisation with 50+ sites across the UK. Alongside a competitive salary, you'll benefit from up to 31 days' holiday (plus bank holidays), a generous local government pension scheme, and fully funded training and certifications. What you'll be doing: Supporting the smooth running of IT systems to help teaching and learning, run efficiently Providing technical support both in classrooms and deskside across a number of local sites Helping staff and students with their use of IT and AV equipment Setting up and maintaining PCs, Macs, and other devices Installing and updating software, managing access rights, and keeping systems secure Diagnosing and resolving hardware/software issues Collaborating with the wider IT service desk team to share knowledge and offer training What we're looking for: Some hands-on experience in IT Support, in a user facing environment, ideally within the education sector. Strong communication skills and a helpful, solutions-focused attitude Interest or experience in audio-visual (AV) equipment is a bonus Any Microsoft or IT certifications (e.g. MCDST, MCP) are a bonus A full UK driving licence and access to your own car is preferred due to some local travel required Why join? Be part of a respected, national organisation making a real difference in education Enjoy a structured career path and real opportunities to grow Access industry-recognised training, all fully funded Benefit from generous holiday, pension, and a supportive team culture If you're ready to take the next step in your IT career we'd love to hear from you. Apply today and start making a difference! Integral Recruitment is acting as an employment agency in regard to this vacancy.

Service Delivery Manager MSP Brighton, BN1 (primarily on-site, 1 day hybrid) £50,000 - £55,000 plus benefits My client is a well-established Managed Service Provider (MSP), supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture. They are now looking for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients. What you ll be doing Leading, coaching, and developing the Service Desk Team to deliver consistent, high-quality support Driving improvements in service delivery processes, performance, and client satisfaction Working closely with the Operations Manager and wider leadership team to influence strategy and growth Managing and reporting on KPIs, SLAs, and service metrics Ensuring best use of tools and systems, including the ConnectWise suite Building strong relationships with clients and acting as a trusted point of contact What We re looking for Previous MSP experience you ll understand the pace, priorities, and client demands of the MSP world Strong people leadership skills with a values-driven approach Experience with Microsoft 365 and The ConnectWise Suite (Manage, Automate, etc.) Someone who thrives on building teams, improving processes, and delivering excellent client service Why Join My Client? Be part of a growing MSP with a reputation built on long-term client partnerships A leadership role with real influence and visibility Supportive, close-knit culture where face-to-face collaboration matters Competitive salary (£50k+ depending on experience) Pool car available for client visits If you re ready to lead, inspire, and take service delivery to the next level, we d love to hear from you. Integral Recruitment is acting as an employment agency in regard to this advertisement.

IT Support Technician £30,000 + Excellent Benefits (inc. training, 26-31 days holiday (+BH), local government pension Coulsdon / Croydon, CR5 some local travel required own car preferred Are you passionate about technology and great with people? We re working with a forward-thinking, education-focused organisation whose mission is to provide exceptional education at the heart of the community . Due to continued growth, they re looking for a proactive and enthusiastic IT Support Technician to join their friendly and supportive team. You will already have some experience of providing IT support in a user facing environment, ideally within the education sector, and you will be looking to progress your career within a large organisation with 50+ sites across the UK. Alongside a competitive salary, you ll benefit from up to 31 days holiday (plus bank holidays), a generous local government pension scheme, and fully funded training and certifications. What you ll be doing: Supporting the smooth running of IT systems to help teaching and learning, run efficiently Providing technical support both in classrooms and deskside across a number of local sites Helping staff and students with their use of IT and AV equipment Setting up and maintaining PCs, Macs, and other devices Installing and updating software, managing access rights, and keeping systems secure Diagnosing and resolving hardware/software issues Collaborating with the wider IT service desk team to share knowledge and offer training What we re looking for: Some hands-on experience in IT Support, in a user facing environment, ideally within the education sector. Strong communication skills and a helpful, solutions-focused attitude Interest or experience in audio-visual (AV) equipment is a bonus Any Microsoft or IT certifications (e.g. MCDST, MCP) are a bonus A full UK driving licence and access to your own car is preferred due to some local travel required Why join? Be part of a respected, national organisation making a real difference in education Enjoy a structured career path and real opportunities to grow Access industry-recognised training, all fully funded Benefit from generous holiday, pension, and a supportive team culture If you re ready to take the next step in your IT career we d love to hear from you. Apply today and start making a difference! Integral Recruitment is acting as an employment agency in regard to this vacancy.

2nd Line IT Support Engineer (German & English) £28,000 £36,000 Selsey / Bognor or Fully Remote (PO20) Excellent benefits including a 9-day working fortnight Are you looking for a 2nd Line IT Support role where your bilingual skills really matter? Join a fast-moving, collaborative team supporting diverse environments across the UK and Germany. You ll be the go-to person for escalated issues, delivering outstanding technical support to both English- and German-speaking users. From Microsoft 365 troubleshooting to onboarding new users and devices, you ll help keep systems running smoothly and make sure clients feel supported every step of the way. What You ll Be Doing Own and resolve 2nd-line tickets escalated from 1st line within agreed SLAs. Provide clear, empathetic support in German and English across phone, remote, and email channels. Attend client calls/meetings in German; capture actions and next steps in both languages. Support onboarding projects (account provisioning, device prep, Microsoft 365 tenant configuration). Troubleshoot and resolve issues across Microsoft 365, Windows client/server, networking fundamentals, and common business apps. Collaborate with Cloud/Infrastructure teams to ensure secure, compliant service delivery. Occasionally attend client sites in the UK or Germany to deliver diagnostics, repairs, upgrades, and project tasks. What You ll Bring Native or C1/C2 German and fluent English (written and spoken). 2+ years IT support experience (MSP or multi-client environments ideal). Strong Microsoft 365 administration (Exchange Online, Teams, OneDrive, SharePoint). Windows 10/11, Windows Server (Active Directory, Group Policy), and core networking knowledge (DNS, DHCP, VPN). Full clean driving licence for potential future site visits. Clear documentation and excellent communication with technical and non-technical audiences. Why You ll Love It Here Varied work across UK and German operations. A supportive team culture focused on collaboration and continuous improvement. Opportunities to develop your skills (training and certifications encouraged) and career progression opportunities including a move into management. Excellent benefits including a 9-day working fortnight and a supportive, collaborative working environment with excellent work / life balance. If you re ready to take ownership of 2nd-line issues, use your German and English to make a real difference, and grow with a dynamic IT services business, we d love to hear from you. Apply now and take the next step in your IT support career.

Software Support and Training Specialist £25,000 - £30,000 plus benefits including; bonus, 23 days holiday (option to buy or sell 3 more), canteens and gym on-site, employee assistance program, enhanced pension, flexible working (WFH), social events, volunteering days, extensive training and lots more! Belfast, BT4 (WFH - working from home available) My client is an award-winning software organisation within the legal industry. They have an unrivalled reputation, offer a fantastic working environment, look after their staff extremely well and have a strong benefits package. They are looking for a professional candidate with strong customer facing skills and experience within accountancy, training and support to join their team on a permanent basis. Software Support and Training Specialist Role: The Software Support & Training Specialist is a pivotal role within the Professional Services department, providing training on all product ranges to new and existing clients, along with supporting them with any issues or queries they may have. The Software Support & Training Specialist will be customer facing and as such, will need to consistently demonstrate the company values and provide excellent customer service. 60% of the role involves supporting a specialist range of legal software, by providing help and assistance to customers on the telephone. 30% of the role involves providing onsite or remote training on legal software. 10% of the role involves the support with the migration process when new customers are onboarding. Software Support and Training Specialist - Requirements: Accounting / finance experience Trainer experience (this could be formal trainer experience or training/supporting new colleagues in previous roles) Experience of being stakeholder facing offering excellent service Accounting Software Knowledge Strong IT Literacy (inc. Microsoft Office) Very strong written and verbal communication skills Driving licence and own transport In addition, the following skills / experience are desirable; ILFM qualifications, SOLAS qualifications, Part AAT qualified, Finance related degree, Legal Accounts experience, Helpdesk experience, Understanding of legal practices and case management software, Knowledge of the SRA (Solicitors' Regulation Authority) Accounts Rules, Extensive accounts knowledge In return, my client offers the chance to play a key role within a company which truly values its employees! Each employee from apprentices to the CEO have their own personal development plan to help them achieve their goals; extensive training is offered within a supporting environment and excellent staff benefits including a bonus, 23 days holiday (option to buy or sell 3 more), canteens and gym on-site, employee assistance program, enhanced pension, flexible working (WFH - 2/3 days per week), social events, volunteering days, extensive training and lots more! Sound interesting and something you would love to be part of? Apply today! Integral Recruitment is acting as an employment agency in regard to this vacancy.