Serve Talent
Haverhill, Suffolk
Technical Manager Location: Haverhill Salary: £60k + excellent benefits Employment Type: Full-time, Permanent Are you an experienced technical leader ready to shape the future of innovative engineering and software-driven products? This is a rare opportunity to step into a senior management role where you will guide the entire technical function of a well-established technology business with a global footprint. We are seeking a Technical Manager to oversee all engineering, software development, IT infrastructure, product development and technical strategy. This is a pivotal position with genuine influence over product quality, operational performance and long-term technology direction. About the Role As Technical Manager, you will lead and coordinate multi-disciplinary teams across software, electronics, mechanical engineering, IT systems and cybersecurity. You'll ensure products from embedded systems and firmware to PC-based weighing, labelling and industrial automation technology are developed, maintained and delivered to world-class standards. Working closely with senior leadership and international colleagues, you'll drive technical innovation, oversee mission-critical projects, and strengthen the company's engineering capability. Your work will directly impact product reliability, customer satisfaction and overall business success. Key Responsibilities Technical Leadership & Product Development Lead engineering, software, electronics and IT teams across all technical functions. Oversee development of embedded, PC-based and server-linked applications (Pascal/Delphi, C, C#, Assembler, MicroPascal, .NET). Manage full firmware lifecycles and ensure software is robust, maintainable and version-controlled. Provide high-level escalation support for complex technical issues. Drive continuous improvement for hardware systems including scale bases, conveyors, scanners and automation components. Lead root-cause investigations and long-term engineering corrective actions. Project & Programme Management Own full lifecycle of major engineering and product development projects. Create technical roadmaps, resource plans and cross-functional delivery schedules. Manage international engineering collaboration, ensuring on-time, compliant and cost-effective delivery. IT Infrastructure & Cybersecurity Oversee servers, networks, backups, DR/BC plans and overall IT resilience. Govern systems including Windows Server, Hyper-V, Microsoft 365, Azure AD, VPN/RADIUS, SQL and ERP platforms. Implement cybersecurity policies, MFA, password standards and security baselines. Work with external IT and security partners to maintain strong defence across the organisation. Compliance, Testing & Quality Ensure compliance with relevant industry and regulatory standards (e.g. NMi, WELMEC, MID, EMC, R51). Oversee type approvals, verification and conformity assessments. Provide technical approval for engineering changes, QA escalations and supplier submissions. Team Leadership & Development Line manage skilled engineers, developers and technical specialists. Mentor team members to build capability and encourage professional growth. Lead performance reviews, objective setting and succession planning. Foster a culture of collaboration, accountability and continuous improvement. Customer & Commercial Support Provide expert technical support for customer escalations, field challenges and tender requirements. Work closely with Sales, Retail, Industrial and Service divisions on feasibility assessments. Support strategic customer projects and product demonstrations. Working Environment A mix of office, lab, testing and production environments. Hands-on work with equipment, tools and test systems. Occasional UK and international travel, including to global headquarters. About You We're looking for someone who brings: Technical Skills Strong leadership across multi-disciplinary technical teams. Expertise in embedded and PC-based systems (Pascal/Delphi, C, C#, MicroPascal, SQL). Understanding of electronics design, microcontrollers, DSP and industrial automation. Solid IT infrastructure and cybersecurity knowledge. Experience delivering large-scale technical projects and managing cross-border collaboration. Qualifications & Experience Degree (or equivalent experience) in Engineering, Computer Science, Electronics or IT Systems. Proven experience managing engineering or software development teams. Hands-on involvement in product development and multi-discipline technical delivery. Experience with industrial equipment, weighing systems, embedded hardware or automation is advantageous. Strong knowledge of IT, cybersecurity, ERP/SQL systems and business-critical applications. If you're ready to lead a capable technical team, shape innovative products and influence future technology strategy, we'd love to hear from you. JBRP1_UKTJ
Technical Manager Location: Haverhill Salary: £60k + excellent benefits Employment Type: Full-time, Permanent Are you an experienced technical leader ready to shape the future of innovative engineering and software-driven products? This is a rare opportunity to step into a senior management role where you will guide the entire technical function of a well-established technology business with a global footprint. We are seeking a Technical Manager to oversee all engineering, software development, IT infrastructure, product development and technical strategy. This is a pivotal position with genuine influence over product quality, operational performance and long-term technology direction. About the Role As Technical Manager, you will lead and coordinate multi-disciplinary teams across software, electronics, mechanical engineering, IT systems and cybersecurity. You'll ensure products from embedded systems and firmware to PC-based weighing, labelling and industrial automation technology are developed, maintained and delivered to world-class standards. Working closely with senior leadership and international colleagues, you'll drive technical innovation, oversee mission-critical projects, and strengthen the company's engineering capability. Your work will directly impact product reliability, customer satisfaction and overall business success. Key Responsibilities Technical Leadership & Product Development Lead engineering, software, electronics and IT teams across all technical functions. Oversee development of embedded, PC-based and server-linked applications (Pascal/Delphi, C, C#, Assembler, MicroPascal, .NET). Manage full firmware lifecycles and ensure software is robust, maintainable and version-controlled. Provide high-level escalation support for complex technical issues. Drive continuous improvement for hardware systems including scale bases, conveyors, scanners and automation components. Lead root-cause investigations and long-term engineering corrective actions. Project & Programme Management Own full lifecycle of major engineering and product development projects. Create technical roadmaps, resource plans and cross-functional delivery schedules. Manage international engineering collaboration, ensuring on-time, compliant and cost-effective delivery. IT Infrastructure & Cybersecurity Oversee servers, networks, backups, DR/BC plans and overall IT resilience. Govern systems including Windows Server, Hyper-V, Microsoft 365, Azure AD, VPN/RADIUS, SQL and ERP platforms. Implement cybersecurity policies, MFA, password standards and security baselines. Work with external IT and security partners to maintain strong defence across the organisation. Compliance, Testing & Quality Ensure compliance with relevant industry and regulatory standards (e.g. NMi, WELMEC, MID, EMC, R51). Oversee type approvals, verification and conformity assessments. Provide technical approval for engineering changes, QA escalations and supplier submissions. Team Leadership & Development Line manage skilled engineers, developers and technical specialists. Mentor team members to build capability and encourage professional growth. Lead performance reviews, objective setting and succession planning. Foster a culture of collaboration, accountability and continuous improvement. Customer & Commercial Support Provide expert technical support for customer escalations, field challenges and tender requirements. Work closely with Sales, Retail, Industrial and Service divisions on feasibility assessments. Support strategic customer projects and product demonstrations. Working Environment A mix of office, lab, testing and production environments. Hands-on work with equipment, tools and test systems. Occasional UK and international travel, including to global headquarters. About You We're looking for someone who brings: Technical Skills Strong leadership across multi-disciplinary technical teams. Expertise in embedded and PC-based systems (Pascal/Delphi, C, C#, MicroPascal, SQL). Understanding of electronics design, microcontrollers, DSP and industrial automation. Solid IT infrastructure and cybersecurity knowledge. Experience delivering large-scale technical projects and managing cross-border collaboration. Qualifications & Experience Degree (or equivalent experience) in Engineering, Computer Science, Electronics or IT Systems. Proven experience managing engineering or software development teams. Hands-on involvement in product development and multi-discipline technical delivery. Experience with industrial equipment, weighing systems, embedded hardware or automation is advantageous. Strong knowledge of IT, cybersecurity, ERP/SQL systems and business-critical applications. If you're ready to lead a capable technical team, shape innovative products and influence future technology strategy, we'd love to hear from you. JBRP1_UKTJ
Serve Talent
Haverhill, Suffolk
Software Support Engineer Full-Time Competitive Salary & Benefits Career Growth On-Site Are you a technically minded problem-solver who loves supporting users, improving systems, and getting hands-on with software? This is an exciting opportunity for a Software Support Engineer to join a forward-thinking organisation where you ll play a key role in delivering high-quality software support, remote installations, and ongoing system improvements. In this role, you ll support a suite of business-critical software applications helping users, resolving issues, ensuring reliability, and working closely with development teams to improve functionality. You ll be an integral part of a collaborative technical team, with opportunities to expand your skills, contribute to new features, and help shape processes. What You ll Be Doing Providing 2nd-line technical support via email, phone, remote desktop and in person. Monitoring a support mailbox and ticketing system to ensure timely, high-quality responses. Troubleshooting, reproducing, and diagnosing software and system issues. Delivering remote installations, updates, and patches across multiple applications. Performing health checks, preventative maintenance, and system monitoring. Creating clear user-facing documentation, guides, and release notes. Collaborating with cross-functional teams to resolve issues and improve processes. Supporting testing activities for new software versions and updates. Contributing to internal knowledge sharing, training, and procedure creation. Managing priorities effectively while balancing multiple support and project tasks. Maintaining high standards of quality, security, and user satisfaction. Occasionally attending customer sites or events (UK and international, when required). What You ll Bring Essential Skills & Experience Strong communicator with excellent written and verbal English. Customer-focused approach with the ability to explain technical concepts clearly. Analytical problem-solver with a methodical approach to troubleshooting. Good understanding of software, operating systems and networking fundamentals. Confident working with Windows and Windows Server environments. Experience with MS SQL, including replication and linking client machines to central databases. Knowledge of networking principles, IIS, and remote access tools (VPN/VNC). Ability to work independently, prioritise tasks, and meet deadlines. Proactive attitude with a strong work ethic and eagerness to learn. Beneficial Skills Broader database knowledge (data modelling, concepts, architecture). Experience writing and testing SQL scripts, stored procedures, triggers, and functions. What You Can Expect A varied and engaging role where no two days are the same. The chance to work with live systems and make a real impact on users and operations. A supportive team that values collaboration, knowledge sharing, and continuous improvement. Opportunities for professional development and skill-building. If you re passionate about software, love solving problems, and want to develop your technical expertise in a supportive environment, we d love to hear from you. Apply today and take the next step in your technical support career.
Software Support Engineer Full-Time Competitive Salary & Benefits Career Growth On-Site Are you a technically minded problem-solver who loves supporting users, improving systems, and getting hands-on with software? This is an exciting opportunity for a Software Support Engineer to join a forward-thinking organisation where you ll play a key role in delivering high-quality software support, remote installations, and ongoing system improvements. In this role, you ll support a suite of business-critical software applications helping users, resolving issues, ensuring reliability, and working closely with development teams to improve functionality. You ll be an integral part of a collaborative technical team, with opportunities to expand your skills, contribute to new features, and help shape processes. What You ll Be Doing Providing 2nd-line technical support via email, phone, remote desktop and in person. Monitoring a support mailbox and ticketing system to ensure timely, high-quality responses. Troubleshooting, reproducing, and diagnosing software and system issues. Delivering remote installations, updates, and patches across multiple applications. Performing health checks, preventative maintenance, and system monitoring. Creating clear user-facing documentation, guides, and release notes. Collaborating with cross-functional teams to resolve issues and improve processes. Supporting testing activities for new software versions and updates. Contributing to internal knowledge sharing, training, and procedure creation. Managing priorities effectively while balancing multiple support and project tasks. Maintaining high standards of quality, security, and user satisfaction. Occasionally attending customer sites or events (UK and international, when required). What You ll Bring Essential Skills & Experience Strong communicator with excellent written and verbal English. Customer-focused approach with the ability to explain technical concepts clearly. Analytical problem-solver with a methodical approach to troubleshooting. Good understanding of software, operating systems and networking fundamentals. Confident working with Windows and Windows Server environments. Experience with MS SQL, including replication and linking client machines to central databases. Knowledge of networking principles, IIS, and remote access tools (VPN/VNC). Ability to work independently, prioritise tasks, and meet deadlines. Proactive attitude with a strong work ethic and eagerness to learn. Beneficial Skills Broader database knowledge (data modelling, concepts, architecture). Experience writing and testing SQL scripts, stored procedures, triggers, and functions. What You Can Expect A varied and engaging role where no two days are the same. The chance to work with live systems and make a real impact on users and operations. A supportive team that values collaboration, knowledge sharing, and continuous improvement. Opportunities for professional development and skill-building. If you re passionate about software, love solving problems, and want to develop your technical expertise in a supportive environment, we d love to hear from you. Apply today and take the next step in your technical support career.
