Barchester Healthcare

With over 25 years' experience, and more than 250 care homes and hospitals, Barchester healthcare is one of the largest care home providers in the UK. Our mission is to provide the best possible person-centred care to elderly and vulnerable people, and we're continually growing and improving our services. We have a rare opportunity for an IT Operations Technician to join us in a newly created position on a permanent basis. In this vital role, you will support and maintain the IT infrastructure across Barchester's nationwide portfolio, including desktop support, system maintenance, and working with computer networks. The role will also involve working on IT infrastructure projects to support our wide-ranging digital transformation.This is a remote position, which will require regular travel to Inverness, where our IT support team is based, as well as national travel across the UK where required.Required experience and qualifications:Computer science degreeGood understanding of TCP/IPFamiliarity with both wired and wireless LANs, ADSL and FTTC based WAN connectionsDeveloping and communicating technical specificationsInstalling and troubleshooting IT equipment in a structured environmentFull UK driving licenseFlexible for nationwide travelRole and responsibilities:Installing and maintaining the Barchester IT operating environmentSupporting IT infrastructure within our national portfolio of homesMonitoring the performance of computer networks and servers Remote management of desktop PCs and laptops, including assurance that all equipment is safe and up to date Working closely with software developers and procurement managersProvide first, second, and third line support to all IT users in the groupDeliver infrastructure projects Manage firewalls within the networkTake the lead in configuring Wi-Fi equipment, including access points, associated switches and controllers Provide technical advice to management on emerging technologiesAssist with the maintenance of inventories and IT systems documentationAs the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

ABOUT THE ROLE Barchester Healthcare is one of the UK's foremost care providers. With over 25 years' experience and c. 240 care homes and six independent hospitals, we're passionate about providing care and support for elderly and vulnerable people. The IT Help Desk team is fundamental in supporting colleagues across our multi-site business. We're continually growing and improving our services, which is why we are currently looking for an IT Support Supervisor to join our team. As an IT Support Supervisor at Barchester, you will be working as part of the IT Help Desk team to both allocate work to the team, as well as provide front line technical support for our employees. You should be able to inspire a team with a heavy workload to maintain an excellent level of service to the business. ABOUT YOU To join Barchester as an IT Support Supervisor, you'll be a team player whose phone manner is confident and friendly. You'll have previous experience of managing a team and allocating work. You'll also have outstanding communication skills which enable you to deliver accessible advice. Ideally, you'll be a self-motivated individual who can work proactively without supervision. REWARDS PACKAGE If you join us, you can have a real impact on Barchester's progress; this incredibly rewarding role is instrumental to our growth and success. As well as a competitive salary, we offer one of the best rewards packages in the care sector. Your generous benefits would include: Contribution pension schemeA range of holiday, retail and leisure discounts You'll also have plenty of opportunity to grow your career in a large organisation with a warm and supportive environment. If you have the qualities required for this exciting role and want to work with an organisation that provides the type of care you'd expect for your loved ones, we would welcome your application.

Barchester Healthcare is looking for an IT Operations Technician to support and maintain IT infrastructure across the UK. This remote role involves desktop support, system maintenance, and working on IT projects. Candidates must have a computer science degree and a solid understanding of TCP/IP, along with a driving licence for national travel. Responsibilities include monitoring computer networks, configuring Wi-Fi equipment, and providing technical support to users.

ABOUT THE ROLE Barchester Healthcare is one of the UK's foremost care providers. With over 25 years' experience and more than 200 care homes and six independent hospitals, we're passionate about providing care and support for elderly and vulnerable people. The IT Help Desk team is fundamental in supporting colleagues across our multi-site business. We're continually growing and improving our services, which is why we are currently looking for an IT Support Officer to join our team. As an IT Support Officer at Barchester, you will be working as part of the IT Help Desk team to provide technical support for our employees. Your support will include assisting with problems over the phone. As the point of contact for both first and second line support, the team interact with users from a range of departments with differing levels of knowledge. You'll be responsible for recording, monitoring and following up on support calls to ensure problems have been solved swiftly and accurately. Depending on each specific situation, you will identify when an issue needs to be resolved by a third party and outsource this service. You'll also have the opportunity to go beyond the Help Desk to work on Barchester's PC, server and network update and implementation projects. Predominantly an office-based role, you will work a permanent shift pattern from 8am to 4.30pm or 9am to 5.30pm. Occasional travel may be necessary, including staying away from home for short periods, so a full driving licence is required. ABOUT YOU To join Barchester as an IT Support Officer, you'll be a team player whose phone manner is confident and friendly. You'll have previous experience of working in a telephone-based support team using remote control technologies. You'll also have outstanding communication skills which enable you to deliver accessible advice. Ideally, you'll be a self motivated individual who can work proactively without supervision. You'll be educated to SQA Higher Level or equivalent, although a numerate degree would be desirable. A comprehensive knowledge of PCs and Microsoft products is required and an understanding of TCP/IP networking concepts and smart phone email configuration would be beneficial. REWARDS PACKAGE If you join us, you can have a real impact on Barchester's progress; this incredibly rewarding role is instrumental to our growth and success. As well as a competitive salary, we offer one of the best rewards packages in the care sector. Your generous benefits would include: Contribution pension scheme A range of holiday, retail and leisure discounts You'll also have plenty of opportunity to grow your career in a large organisation with a warm and supportive environment. If you have the qualities required for this exciting role and want to work with an organisation that provides the type of care you'd expect for your loved ones, we would welcome your application.

Barchester Healthcare is seeking an IT Support Officer to join their IT Help Desk team in Inverness. This permanent, office-based role involves providing technical support to employees, managing support calls, and participating in IT projects. The ideal candidate will have experience in a telephone-based support environment and possess strong communication skills. A driving license is required due to occasional travel. Barchester offers a competitive salary along with an exceptional rewards package including a pension scheme and various discounts.

Barchester Healthcare is seeking a Digital Learning Platform Coordinator to support the training and career development of care staff across the UK. You will manage digital learning platforms, respond to staff training requests, and provide technical support while creating and maintaining course content. The ideal candidate should have experience managing digital learning platforms, possess strong communication skills, and be proficient in Microsoft Office. This role is pivotal in ensuring Barchester maintains its reputation as an employer of choice.

Barchester Healthcare is seeking a Data Engineer to enhance its data infrastructure and deliver reliable reporting solutions. The ideal candidate will have strong SQL skills, experience with SSRS and Tableau, and the ability to engage with non-technical stakeholders. Responsibilities include managing data warehouses, implementing ETL processes, and ensuring data quality. Join a company that values respect, integrity, and empowerment in the UK.

Barchester Healthcare is seeking a Software QA professional in the United Kingdom. You will collaborate with IT teams to ensure quality in bespoke software solutions and take on responsibilities like designing and implementing tests and developing automated testing frameworks. With at least 3 years of QA experience, you should possess strong attention to detail and excellent communication skills. Join us to make a tangible impact in a regulated healthcare environment.

About the Role At Barchester, we are offering a rare opportunity for an experienced IT Project Manager to join us in a new permanent position. In this role, you will be responsible for managing the full lifecycle of IT projects-ensuring delivery on time, within budget, and to a high-quality standard. You will work closely with project sponsors and key stakeholders to define, shape, and deliver project objectives. Key Responsibilities Lead the successful delivery of IT projects across Barchester's portfolio Define project scope, goals, and deliverables with clear success measures Produce investment case papers to support project proposals Maintain the change calendar for all planned service-impacting activities Identify and manage demand on IT resources, ensuring team capacity is aligned Support the IT Director in prioritising initiatives based on demand and business needs Communicate project expectations clearly to team members and stakeholders Proactively manage project risks and elevate where appropriate through governance channels Apply robust change control processes for any deviations from agreed objectives About You You're an organised, knowledgeable, and driven IT Project Manager with a passion for delivering high-quality outcomes. You thrive in fast-paced environments and can balance multiple priorities while maintaining attention to detail. With strong stakeholder management and communication skills, you are confident engaging at all levels of the organisation. You bring a proactive approach to risk management and problem solving, and you are comfortable taking ownership of projects from inception through to completion. Essential Experience Degree level education or equivalent, with relevant project management expertise Strong knowledge of technical infrastructure and application delivery projects Proven experience managing multi million pound projects Solid understanding of formal project delivery methodologies (e.g., PRINCE2, Agile) Demonstrable track record of successfully delivering complex projects Flexibility to travel when required Why Join Barchester? At Barchester, we are driven by our values: Respect Integrity Passion Empowerment Responsibility

Barchester Healthcare is seeking an experienced IT Project Manager for a permanent role in the UK. This position involves managing IT projects from initiation to completion, ensuring they are delivered on time and within budget. The ideal candidate will possess degree-level education, strong expertise in project management, and a proven track record in managing multi-million-pound projects. Join Barchester to thrive in a values-driven environment focused on respect, integrity, and empowerment.

With over 25 years' experience, and more than 250 care homes and hospitals, Barchester healthcare is one of the largest care home providers in the UK. Our mission is to provide the best possible person centred care to elderly and vulnerable people, and we're continually growing and improving our services. We have a rare opportunity for an IT Security Officer to join us on a permanent basis. This is a vital position, which will ensure the information security of residents and colleagues across more than 250 care homes and hospitals across the UK. As the Information Security Officer, you will help develop and maintain cybersecurity and privacy policies, while actively contributing to various team projects. Requirements Experience in Information Security with a focus on governance, risk, and compliance Have knowledge of IT systems, networking principles, and security controls Good attention to detail Excellent written and verbal communication skills Have a proactive approach and drive to achieve Manages and prioritises daily tasks independently Role and responsibilities Help maintain and align cybersecurity and privacy strategy with business and regulatory needs Conduct risk, vulnerability, and penetration testing to address security gaps Help develop and maintain cybersecurity policies and standards Stay updated on cyber threats and enhance overall security posture Assist in managing security incidents and ensure prompt communication Link incidents to risks and policies to improve security Lead root cause analysis and capture lessons learned Communicate incidents, risks, and mitigations to leadership and stakeholders Deliver one on one and group cybersecurity training for projects Develop and publish training via the company platform Develop and deliver cybersecurity and data privacy training Provide InfoSec expertise across business projects Collaborate with stakeholders to enhance cybersecurity practices Barchester have proudly been awarded a two-star outstanding rating by Best Companies, ranked 11th in the top 20 Best Health & Social Care Companies to work for and 14th in the Top 25 Best Big Companies to Work For in the UK. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

£45,000 salary plus car allowance & (10% Bonus) This rolewill cover Birmingham, Coventry and Leicester areas. We have a new exciting opportunity for an additional Quality Improvement and Regulation Manager within the Regulation and Quality Improvement Team at Barchester Healthcare. Quality Improvement and Regulation Managers support the Lead Quality Improvement and Regulation Managers, the Director of Nursing and Deputy Director of Regulation and Quality Improvement to achieve Barchester's business objectives in attaining regulatory compliance, and driving continuous quality improvements throughout the business. The role is ideally suited to candidates who have previous experience in a quality improvement or a health and social care regulatory role and is advertised as a full time post. The role is home based with regular travel to our services. Therefore, you must possess a full UK driving license, have access to a car and be prepared to travel. There is a requirement for some overnight stays. This is a fantastic opportunity to join a well-established team who are passionate about driving continuous quality improvement across a sector leading business. Responsibilities will include Plan and deliver against the annual Quality Improvement Review (QIR) and support visit schedule to ensure the business can deliver good and outstanding quality services compliant with the regulations and Barchester's internal policies, procedures and values Monitor and review data to inform risk-based responses Providing day to day central support, advice and guidance to the business on regulatory and quality improvement matters Provide constructive feedback on quality improvement review findings to drive continuous quality improvement Writing reports and action plans to drive quality improvement Attend regional meetings to share updates, common themes, and best practices Working on a rota basis on our Regulation Duty Desk function to ensure responses to external stakeholders provide assurances Involvement on key quality improvement projects Draft, review and refresh relevant policies and key guidance as required The successful candidate will hold a portfolio of services which they will be expected to visit to complete audits and support visits in line with our schedule. Generally, they are expected to complete visits to 3 services per fortnight, i.e. 6 per month. The skills experience and qualities we are looking for include Must have experience in health and social care regulation, quality improvement, registered manager role, or health and social care inspection frameworks Excellent understanding of health and social care regulations, the current regulatory climate and quality improvement strategies Ability to review evidence, assess against required standards and possess excellent analytical skills Confident and enthusiastic about regulation and quality improvement Good communication skills, both written and verbal Positive and solution focused attitude Experience of coaching and mentoring Ability to motivate others and drive change and improvement Resilient and flexible Ability to work to Key Performance Indicators and tight deadlines whilst maintaining quality and attention to detail

Head of Benefits & Reward Shape the future of employee experience Are you a strategic reward leader ready to make an impact at scale? We're seeking an exceptional Head of Benefits & Reward to lead the design and delivery of a market leading total rewards strategy that drives engagement, attracts talent, and strengthens retention. At Barchester, the best care is delivered by the best people. This high impact role offers the opportunity to influence at the highest level, shape our employee value proposition, and enhance the workplace experience across the organisation. The Opportunity You will own and evolve the end to end employee experience across compensation, benefits, wellbeing, and engagement. Ensuring our approach is competitive, compliant, and aligned to our People Strategy and wider business goals, you'll lead a talented team, drive innovation, and embed excellence in reward delivery. What You'll Be Doing Strategic Leadership & Total Rewards Develop and deliver a forward thinking total rewards strategy aligned to business priorities Lead the design and governance of compensation frameworks, including salary, incentives, and equity plans Partner with HR and L&D to align reward with performance and development, using data insights to improve effectiveness Market Insight & Governance Analyse market trends and benchmarking data to ensure competitiveness and internal equity Ensure compliance with all legislation and regulatory requirements Lead reporting including Gender, Ethnicity, and Disability Pay Gap reporting and equal pay reviews Benefits, Wellbeing & Engagement Enhance benefits and wellbeing programmes to improve experience and retention Design innovative recognition and reward initiatives with strong business cases Champion wellbeing and lead engagement initiatives, including the Wellbeing Champion programme Financial & Vendor Management Lead budgeting and forecasting in partnership with Finance Ensure cost effective vendor management without compromising quality Support data led decision making for recruitment and workforce planning Leadership & Team Development Build and inspire a high performing Benefits & Reward team Foster a culture of development, engagement & accountability What You'll Bring Proven success leading complex reward & benefits programmes in large, regulated organisations Deep expertise across compensation, benefits & total rewards Strong understanding of wellbeing, engagement & employee experience drivers Advanced analytical & data driven decision making skills Exceptional communication & influencing skills with senior stakeholders Strategic mindset with strong attention to detail Inspirational leadership with a passion for developing high performing teams This is an opportunity to shape a best in class reward function, influence organisational strategy, and create a workplace where people thrive. More than a role, it's a chance to make a lasting impact.

Barchester Healthcare is seeking a Head of Benefits & Reward to lead their total rewards strategy. This pivotal role focuses on developing competitive compensation and benefits programmes while driving employee engagement and retention. Candidates should have proven experience in large organizations with complex reward systems and a strategic mindset. The position offers the chance to significantly impact organizational culture and employee satisfaction, fostering an environment where people thrive.