Thrive Group
Oadby, Leicestershire
Thrive Oldham are recruiting for a Waste Management Supervisor in various locations in the Leicestershire area The role is very much a hands-on supervisory role. It will require travelling to the Council's RHWSs and WTSs daily to undertake: - HR related tasks (supporting the onboarding process for new starters, undertaking one to ones, return to works, low-level policy discussions) Delivery of training through workbooks and / or supporting those completing learning through e-learning Developing and delivering toolbox talks and other training packages / safety briefings Monitoring and enforcing the Council's safe systems of work and risk assessments for all site operations Ensuring records for waste movements are accurate and appropriately filed Monitoring and enforcing the Council's Quality Management System for processes at the RHWS Issuing and monitoring / recording PPE and uniforms to staff Driving from time to time a Council 3.5 tonne box van Handling of low-level complaints from customers face to face, by telephone and by email. We will provide PPE and may be some uniform requirements, particularly the potential wearing of a Body Worn Camera (BWC). The BWC will only record and make footage available for download, if activated by the holder. These are part of uniform for all field-based staff, unless reasonable adjustments should be considered. Base/Location: Bottesford, Melton and Loughborough or Bardon, Coalville and Shepshed or Barwell, Lutterworth and Whetstone or Kibworth, Market Harborough and Oadby or Kibworth, Oadby and Whetstone or Loughborough, Melton and Mountsorrel Responsible to: Waste Operations Officer Responsible for: Reuse and Waste Recycling Operatives and Waste Transfer Station Plant Operatives Key Relationships/Liaison with: Officers of the Council, all site staff and driver and supervisors in the Contracts and Haulage Team. Members of the Public (including site users and neighbours), Suppliers and Contractors, Legislative Bodies such as the Environment Agency. Job Purpose To Supervise RHW and WTS services at designated sites, whilst maximising the potential of their teams. To delegate, interpret and coordinate instructions/ tasks from management, being confident and able to operate the various equipment and machinery on sites. Main Duties and Responsibilities To ensure that the services are delivered for the benefit of the people of Leicestershire. Lead and direct a team of designated operatives in accordance with agreed performance standards and LCC procedures. To maintain positive and cooperative working relationships with customers and colleagues within the team and across the service. Maintain Leicestershire's RHWS and WTS services at designated sites to agreed levels in accordance with legislative, policy and budgetary requirements. Act as a CoTC holder for the RHWS / WTS and provide CoTC cover at sites as required. Ensure that all activities maintaining hard copy and electronic records using appropriate software systems. Recording data accurately maintaining hard copy and electronic records using appropriate software systems. Operating various pieces of plant and machinery, including Loading Shovels, Telehandlers, Forklift Trucks confidently. Reporting defects in any plant or machinery. Maintaining a tidy site through the coordination of general cleaning duties. Using various computer systems to aid your job role. Ensure compliance with Health and Safety, Environmental and Quality Management systems, permits or licences at designated RHWS and WTS. Identify and report opportunities to improve customer service and recycling rates by challenging existing working practices. Conduct regular, documented RHWS and WTS inspections for Heath and Safety, Environmental, Quality and Security issues at designated RHWS and WTS. To embrace new working methods, embedding and ensuring compliance with the workforce for new practices and procedures. To provide cover for sites as required, or cover in the absence of Waste Transfer Station Technicians, other Waste Site Supervisors or the Waste Operations Officers. Advise and assist with the recycling and treatment of waste materials. Understand the needs of customers, enabling effective channels of communication and a consistency or approach to customer communications. Ordering equipment and resources as necessary. Daily supervision of operational staff, including line management for basic attendance management, informal disciplinary processes and undertaking Annual Performance Reviews. To assist with recruitment induction, training and development programmes to help develop the service and ensure it has the skills it needs. Keeping staff engaged and informed through regular briefings/meetings and toolbox talks. Identifies potential commercial opportunities with customers and suppliers. Responsible for protecting and managing information securely, and reporting breaches or suspected information security breaches, in line with Council policies. To move HGVs to agreed locations and to transport waste materials from Leicestershire County Council's Recycling and Household Waste Sites (RHWS) to transfer and treatment locations, using hook loader heavy goods vehicles (HGVs) if requested to do so. Special Factors The nature of the work will involve the job holder carrying out work outside of normal working hours, including bank holidays, weekends and out of hours working or cover. The nature of the work will involve the job holder carrying out work at different locations across the County. The job holder may be required to attend, from time to time, training courses, conferences, seminars, or other meetings as required by his/her own training needs and the needs of the service. The job holder will be required to wear any appropriate uniform / personal protective equipment issued to them, including a Body Worn Camera, subject to any agreed reasonable adjustments, which shall remain the property of the Council. To act as a responsible key holder and open / close sites to agreed documented processes and procedures. Expenses will be paid in accordance with the Local Conditions of Service. The role is safely critical and subject to Random testing under the Council's substance misuse policy. Qualifications Basic level of literacy / good standard or education including English and Mathematics. WAMITAB CoTC Level 4 or above (or willing to work towards as necessary) Loading Shovel / Telehandler Ticket (or willing to work towards as necessary) Forklift Truck Licence (or willing to work towards as necessary) Driver CPC (or willing to work towards as necessary) Experience Reviews Staff training and development Previous experience in customer facing role Using ICT office systems such as Microsoft Office etc Supervision of operational staff, including line management for basic attendance management, informal disciplinary processes and undertaking Annual Performance Management of waste operations on-site Knowledge Knowledge of waste disposal and treatment legislation. Good understanding of Health and Safety on site. Waste site operations and environmental maintenance / compliance Skills and Competencies The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post Communicates effectively with colleagues and customers including reliability in completing work schedules, general appearance and behaviour both to colleagues and the clients, reporting problem quickly and accurately Demonstrates understanding of customer needs Deliver high performance through positive and proactive leadership and a strong approach to performance management Computer literate and familiar with MS Office or equivalent, and industry standard software Is able to ensure the health, safety and wellbeing of employees, customers and other personnel at all times Take responsibility for own performance, decisions and personal development, seeking feedback and demonstrating integrity and personal impact Good organisational and interpersonal skills Able to prioritise effectively, keeping ordered and accurate records Competent to operate fixed and mobile plant Coach and facilitate, mentoring employees by providing on to one support Other Requirements Full and valid driving licence, access to vehicle and business use insurance cover An understanding of, and commitment to Equal Opportunities, and the ability to apply this to all situations Must be able to perform all duties and tasks with reasonable adjustment, where appropriate, in accordance with the provisions of Equality Act 2010 INDOLD
Thrive Oldham are recruiting for a Waste Management Supervisor in various locations in the Leicestershire area The role is very much a hands-on supervisory role. It will require travelling to the Council's RHWSs and WTSs daily to undertake: - HR related tasks (supporting the onboarding process for new starters, undertaking one to ones, return to works, low-level policy discussions) Delivery of training through workbooks and / or supporting those completing learning through e-learning Developing and delivering toolbox talks and other training packages / safety briefings Monitoring and enforcing the Council's safe systems of work and risk assessments for all site operations Ensuring records for waste movements are accurate and appropriately filed Monitoring and enforcing the Council's Quality Management System for processes at the RHWS Issuing and monitoring / recording PPE and uniforms to staff Driving from time to time a Council 3.5 tonne box van Handling of low-level complaints from customers face to face, by telephone and by email. We will provide PPE and may be some uniform requirements, particularly the potential wearing of a Body Worn Camera (BWC). The BWC will only record and make footage available for download, if activated by the holder. These are part of uniform for all field-based staff, unless reasonable adjustments should be considered. Base/Location: Bottesford, Melton and Loughborough or Bardon, Coalville and Shepshed or Barwell, Lutterworth and Whetstone or Kibworth, Market Harborough and Oadby or Kibworth, Oadby and Whetstone or Loughborough, Melton and Mountsorrel Responsible to: Waste Operations Officer Responsible for: Reuse and Waste Recycling Operatives and Waste Transfer Station Plant Operatives Key Relationships/Liaison with: Officers of the Council, all site staff and driver and supervisors in the Contracts and Haulage Team. Members of the Public (including site users and neighbours), Suppliers and Contractors, Legislative Bodies such as the Environment Agency. Job Purpose To Supervise RHW and WTS services at designated sites, whilst maximising the potential of their teams. To delegate, interpret and coordinate instructions/ tasks from management, being confident and able to operate the various equipment and machinery on sites. Main Duties and Responsibilities To ensure that the services are delivered for the benefit of the people of Leicestershire. Lead and direct a team of designated operatives in accordance with agreed performance standards and LCC procedures. To maintain positive and cooperative working relationships with customers and colleagues within the team and across the service. Maintain Leicestershire's RHWS and WTS services at designated sites to agreed levels in accordance with legislative, policy and budgetary requirements. Act as a CoTC holder for the RHWS / WTS and provide CoTC cover at sites as required. Ensure that all activities maintaining hard copy and electronic records using appropriate software systems. Recording data accurately maintaining hard copy and electronic records using appropriate software systems. Operating various pieces of plant and machinery, including Loading Shovels, Telehandlers, Forklift Trucks confidently. Reporting defects in any plant or machinery. Maintaining a tidy site through the coordination of general cleaning duties. Using various computer systems to aid your job role. Ensure compliance with Health and Safety, Environmental and Quality Management systems, permits or licences at designated RHWS and WTS. Identify and report opportunities to improve customer service and recycling rates by challenging existing working practices. Conduct regular, documented RHWS and WTS inspections for Heath and Safety, Environmental, Quality and Security issues at designated RHWS and WTS. To embrace new working methods, embedding and ensuring compliance with the workforce for new practices and procedures. To provide cover for sites as required, or cover in the absence of Waste Transfer Station Technicians, other Waste Site Supervisors or the Waste Operations Officers. Advise and assist with the recycling and treatment of waste materials. Understand the needs of customers, enabling effective channels of communication and a consistency or approach to customer communications. Ordering equipment and resources as necessary. Daily supervision of operational staff, including line management for basic attendance management, informal disciplinary processes and undertaking Annual Performance Reviews. To assist with recruitment induction, training and development programmes to help develop the service and ensure it has the skills it needs. Keeping staff engaged and informed through regular briefings/meetings and toolbox talks. Identifies potential commercial opportunities with customers and suppliers. Responsible for protecting and managing information securely, and reporting breaches or suspected information security breaches, in line with Council policies. To move HGVs to agreed locations and to transport waste materials from Leicestershire County Council's Recycling and Household Waste Sites (RHWS) to transfer and treatment locations, using hook loader heavy goods vehicles (HGVs) if requested to do so. Special Factors The nature of the work will involve the job holder carrying out work outside of normal working hours, including bank holidays, weekends and out of hours working or cover. The nature of the work will involve the job holder carrying out work at different locations across the County. The job holder may be required to attend, from time to time, training courses, conferences, seminars, or other meetings as required by his/her own training needs and the needs of the service. The job holder will be required to wear any appropriate uniform / personal protective equipment issued to them, including a Body Worn Camera, subject to any agreed reasonable adjustments, which shall remain the property of the Council. To act as a responsible key holder and open / close sites to agreed documented processes and procedures. Expenses will be paid in accordance with the Local Conditions of Service. The role is safely critical and subject to Random testing under the Council's substance misuse policy. Qualifications Basic level of literacy / good standard or education including English and Mathematics. WAMITAB CoTC Level 4 or above (or willing to work towards as necessary) Loading Shovel / Telehandler Ticket (or willing to work towards as necessary) Forklift Truck Licence (or willing to work towards as necessary) Driver CPC (or willing to work towards as necessary) Experience Reviews Staff training and development Previous experience in customer facing role Using ICT office systems such as Microsoft Office etc Supervision of operational staff, including line management for basic attendance management, informal disciplinary processes and undertaking Annual Performance Management of waste operations on-site Knowledge Knowledge of waste disposal and treatment legislation. Good understanding of Health and Safety on site. Waste site operations and environmental maintenance / compliance Skills and Competencies The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post Communicates effectively with colleagues and customers including reliability in completing work schedules, general appearance and behaviour both to colleagues and the clients, reporting problem quickly and accurately Demonstrates understanding of customer needs Deliver high performance through positive and proactive leadership and a strong approach to performance management Computer literate and familiar with MS Office or equivalent, and industry standard software Is able to ensure the health, safety and wellbeing of employees, customers and other personnel at all times Take responsibility for own performance, decisions and personal development, seeking feedback and demonstrating integrity and personal impact Good organisational and interpersonal skills Able to prioritise effectively, keeping ordered and accurate records Competent to operate fixed and mobile plant Coach and facilitate, mentoring employees by providing on to one support Other Requirements Full and valid driving licence, access to vehicle and business use insurance cover An understanding of, and commitment to Equal Opportunities, and the ability to apply this to all situations Must be able to perform all duties and tasks with reasonable adjustment, where appropriate, in accordance with the provisions of Equality Act 2010 INDOLD
