Principal IT

IT Support Engineer Location: Chelmsford, Essex Salary: Up to 35,000 Hours: Monday-Friday, 9:00am-6:00pm Contract: Full-time, Permanent Working Arrangement: On-site The Role We're looking for a hands-on IT Specialist to join a growing team in Chelmsford. This is a varied, practical IT role covering IT support, infrastructure, networking, systems, cybersecurity and technology projects. You'll work closely with colleagues across the wider business, ensuring IT systems remain secure, reliable and efficient while providing high-quality support to users. The role would suit someone who enjoys being hands-on, solving problems and taking ownership of IT systems and projects from start to finish. Key Responsibilities Provide hands-on IT support and troubleshooting to users across the business. Set up, configure and maintain computers, hardware and software. Manage and support Microsoft 365, Windows and user accounts. Maintain and troubleshoot networks, switches, firewalls, VPNs and wireless infrastructure. Support system upgrades, installations and migrations. Research, test and implement new software, technologies and IT solutions. Assist with IT projects and provide support and training to users. Maintain accurate IT documentation and ensure appropriate security standards are maintained. Monitor and identify opportunities to improve IT systems, processes and efficiency. Help maintain a secure, reliable and well-organised IT environment. About You We're looking for someone with previous experience in IT Support, IT Systems, Infrastructure or a similar IT role. You'll ideally have: Strong knowledge of Microsoft 365, Windows and Active Directory. A good understanding of networking and IT infrastructure. Strong troubleshooting and problem-solving skills. Knowledge of cybersecurity, data protection and Cyber Essentials. Excellent communication skills, with the ability to support non-technical users effectively. A proactive and organised approach to your work. The ability to work independently, prioritise tasks and take ownership of issues. A genuine interest in technology and improving the way IT is delivered within a business. What's on Offer Salary of up to 35,000, depending on experience. Permanent, full-time position. Monday-Friday, 9:00am-6:00pm. On-site role based in Chelmsford, Essex. A varied role with exposure to infrastructure, networking, cybersecurity, systems and IT projects. The opportunity to make a real impact on the technology and processes within the business. How to Apply : If you are interested in hearing more about this IT Support Engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH

1st Line IT Support Engineer - 32,500 per annum - Solihull Principal IT are proudly supporting a UK automotive retail group who are undertaking a significant technology and business transformation programme across its expanding dealership network. This is an excellent opportunity for an IT support professional looking to develop their career within a busy, multi-site environment. You will provide first-line technical support to users across the organisation, supporting day-to-day IT operations, handling helpdesk tickets, assisting with Joiners, Movers and Leavers, and providing support to field-based teams and engineers where required. The role is primarily site-based, with occasional travel to other locations for project activity, site visits and on-site technical support. Key Responsibilities Act as the first point of contact for day-to-day IT support requests, incidents and service queries via the IT Service Desk. Troubleshoot and resolve first-line technical issues relating to hardware, software, connectivity, networks and business applications. Log, manage and update incidents and requests within the organisation's ticketing system. Carry out basic diagnostics and troubleshooting using remote support and diagnostic tools. Set up, configure and deploy end-user equipment, including laptops, desktops, mobile devices and peripherals. Support Joiners, Movers and Leavers processes, including account creation, access changes, permissions and equipment preparation. Assist with leaver administration and the removal or amendment of user access. Work closely with wider IT teams and third-party suppliers, escalating more complex issues where appropriate. Provide remote and on-site support to field-based engineers and users, including assistance with devices, connectivity, accounts and applications. Maintain and contribute to the IT knowledge base, documenting known issues and solutions. Provide guidance to users on IT policies, security best practices and basic troubleshooting. Identify recurring issues and contribute ideas for improving IT support processes and service delivery. Key Requirements Basic working knowledge of Microsoft Windows and Microsoft 365, including applications such as Teams and Outlook. Familiarity with laptops, desktops, mobile devices, printers, Wi-Fi and common business applications. Strong communication and customer service skills, with the ability to explain technical issues clearly to non-technical users. A logical and analytical approach to troubleshooting and problem-solving. Ability to work effectively as part of an IT support team. Good organisational and time-management skills, with the ability to prioritise competing tasks. Experience & Qualifications Ideally 1-2 years' experience within an IT support or service desk environment, although candidates with relevant qualifications and a strong technical aptitude will also be considered. An IT-related qualification or equivalent experience would be beneficial. Relevant certifications such as CompTIA A+, Network+, Microsoft or Cisco would be advantageous. Basic understanding of IT networking, hardware, software and telephony. Experience working within a multi-site or customer-focused IT environment would be beneficial. What's on Offer Competitive salary and benefits package. Training and professional development opportunities. Clear opportunities for career progression. Supportive and collaborative IT team environment. Exposure to a broad range of technologies and IT projects. Opportunity to develop your technical skills within an established and growing organisation. Additional Requirements Full UK driving licence. Willingness to travel between sites when required. Ability to work in a predominantly site-based environment. If you are an IT professional with automotive dealership experience and are looking for an opportunity to play a key role within a growing Group IT function, we would be keen to hear from you. INDGH

IT Proximity Engineer - 35,000/ 40,000 per annum - Goole Principal IT are working with a global player in the natural chemistry sector that are looking for an IT proximity engineer to join their team. You will provide Level 1 proximity support for general end-user technology, alongside enhanced Level 1 and Level 2 hardware support for industrial, production, warehouse and logistics environments. The role will be primarily based in Goole with occasional travel to Northallerton, with travel between the two sites typically required one day per week. You will act as the local technical point of contact when issues cannot be resolved remotely by the central Service Desk. You'll provide on-site diagnosis, equipment deployment, hardware troubleshooting and local technical intervention across office, production, warehouse and logistics environments. What You'll Do Provide 1st/2nd line on-site IT support across two sites. Troubleshoot Windows 11, Microsoft 365, Teams, PCs, laptops, mobiles, printers and peripherals. Support industrial/warehouse technology including RF scanners, vehicle-mounted tablets, touchscreens, label printers, scales and industrial workstations. Deploy, configure, replace and relocate IT equipment across office, production and warehouse environments. Support user onboarding, moves and leavers. Carry out basic network connectivity, cabling and patching checks. Maintain IT assets, stock, CMDB and technical documentation. Support urgent production and warehouse IT incidents. Log and manage incidents through an ITSM platform / ServiceNow. Provide hands-and-eyes support for infrastructure teams, projects and third-party suppliers. Escalate complex network, infrastructure, application and security issues appropriately. Follow ITIL, security, change-control and site safety procedures. What We're Looking For Experience in IT Support, IT Proximity, Field Engineering or Site Support. Strong hardware troubleshooting and diagnostic skills. Good knowledge of Windows 11, Microsoft 365 and computer hardware. Understanding of basic networking and physical connectivity. Experience supporting users in a manufacturing, warehouse, logistics or multi-site environment is highly desirable. Experience with an ITSM/Service Desk platform; ServiceNow is advantageous. Strong communication, organisation and customer-service skills. Full UK driving licence and access to a vehicle. Desirable IT, Microsoft, CompTIA or ITIL qualification/certification. Experience with SAP/RF devices, warehouse scanners, industrial printers, touchscreens or vehicle-mounted equipment. Experience supporting industrial/operational IT environments. The Package: If successful our client is offering a salary between 35,000 & 40,000 per annum, favourable holiday allowance, plus many more. How to Apply : If you are interested in hearing more about this IT proximity engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH