Red Door Recruitment

We have an excellent opportunity to join a multi-billion-dollar company based near Broxbourne. We are looking for a highly customer focused Technical Support Analyst, eager to join a busy team in a fast-moving business, with excellent interpersonal skills. This would ideally suit somebody who has been in a similar role for 2+ years. What s in it for you? Salary: up to £32k Hours: 9am-5.30pm during 6-month probation, moving to 8am-4:30pm after probation 25 days holiday, increasing with length of service (plus 1.5 extra days between Christmas & New Year) Private health scheme Pension scheme Cash plan (optional) Medicash Death in service benefit Key responsibilities: Investigate and progress first and second-line IT service desk tasks from users and third-party software suppliers through to resolution Ensuring that all users are aware of and comply with policies, regulations, code of conduct, and the misuse act Administer, maintain and document the IT systems to ensure continual improvements in service Maintain the internal IT knowledge base of technical and user documentation to provide up to date and informative content Deliver user training to promote and maximise the utilisation of infrastructure and software facilities Plan, coordinate and manage the installation, maintenance and upgrade of all desktop hardware (including laptops) and software ensuring that changes are implemented with minimal disruption Undertake any other relevant responsibilities, as directed by your line manager Log, categorise, prioritise and resolve tickets using agreed processes, knowledge articles and service standards Adherence to security, access and change procedures Person specific: 2 years+ in a similar environment Sound knowledge of commercial software applications including Microsoft technologies (Windows, Office 365, Active Directory, Exchange Online, Entra ID) and infrastructure products and applying them to a business environment CompTIA A+ Microsoft 365 Certified: Endpoint Administrator Associate CT BTEC Level 3 System Support First Line Analyst experience Excellent IT skills and experience in installing and supporting laptops, PCs, printers and peripherals in a networked environment Experience in the setup and configuration of mobile devices Experience in writing systems documentation Experience with utilising ITIL / Helpdesk systems Excellent communication and customer service skills, both internally and externally Excellent organisational skills Flexible approach Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.

We are recruiting for a Senior Business Development Executive to join an established and forward-thinking logistics company in St Albans. If you have previous sales experience, an interest in commerce and want to take the next step in your career journey, then this is the opportunity you have been seeking! Working in a team of 5, the successful candidate will proactively develop new business and build and nurture existing client relationships to maximise the potential. What s in it for you? Salary: Up to £45k + £10k-£15k OTE Hours: Mon-Fri, 8am-5.00pm, office based 22 days holidays + Bank Holidays Free parking Key Responsibilities Maintain a level of 100+ targeted new business calls per week. Build strong personal relationships with new and existing clients Negotiate with clients and suppliers Submit quotes, overcome objections and devise conversion strategies to win business. Account management. Attend a weekly sales meeting Assist with Company marketing projects, for example LinkedIn posts, marketing literature, e-shots Some travel around Europe twice a month once established in the role What the client is looking for: Proven Business to Business (B2B) sales experience. A friendly, engaging telephone manner. Excellent IT Skills, especially Excel. An energetic, enthusiastic personality. The ability to work to deadlines. Show Innovation and problem solving skills. Strong negotiating ability. Possess excellent attention to detail. The ability to work with and support their colleagues. A positive attitude and desire to succeed. Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.