Role Summary The EMEA Applications team is a small but rapidly growing IT team responsible for supporting and implementing small to large changes to our core business systems. These are primarily Oracle Fusion, and Oracle Service Cloud connected via a microservices based set of integrations. The core business process that the EMEA Applications team supports is Order to Cash, which requires constant engagement with our Sales, Operations, Supply Chain, and Finance colleagues. We have development teams based in Europe, US, and Asia. This role will directly manage teams that support commercial applications and the associated integrations and provide technical leadership. The primary commercial applications are Salesforce for order entry, Fluent for Order Management, a custom-built e Commerce platform, and integration technologies including Electronic Data Interchange (EDI) and Java based microservices. This is a management role that requires a broad technical understanding of both Software as a Service platforms and how they connect. Previous team leadership experience is essential. The successful candidate will be responsible for all people management processes as well as ensuring that expectations of project, small change, and production support demands are met. This position will work closely with Project Managers, the Production Support Manager, and third party consultants to ensure demand is fulfilled in line with overall business priorities. Candidates must have full development lifecycle experience managing multiple technical disciplines in a global enterprise application setting. Essential Duties and Responsibilities Line management duties including recruitment, goal setting, and performance management Task coordination supporting the Technical Delivery teams and 3rd party development partners Liaise with managers/leads of global shared teams to coordinate project deliverables Work alongside the Production Support Manager to support incident and request resolution SLAs Work closely with the Technical Delivery Analyst and IT Project Managers to provision application development capability throughout project lifecycles Provide Test Leads with defect management support for incidents, enhancements, and project test cycles Work alongside the Production Support Manager on production releases Work alongside the Environments Lead to ensure environments for all workstreams are managed effectively Work with global technical architecture teams to represent EMEA business and regional IT needs Ensure compliance with global IT policies, standards, and processes Work with Team Leads to ensure all relevant technical documentation is up to date and managed effectively Required Qualifications/Experience Minimum 5 years' experience managing applications and/or integrations teams Line management responsibilities including recruitment, performance management, and talent development Comprehensive knowledge of all aspects of Waterfall, Agile, and Hybrid SDLC processes Vendor management, including Statements of Work, budgeting, invoicing, etc. Experience of IT application support processes (ITIL) Experience with Salesforce essential; Service Now and JIRA or equivalent desirable Excellent written/oral communication and relationship management skills Drive and enthusiasm with ability to see the bigger picture Ability to work flexibly in a demanding and fast paced environment Worked in a global setting dealing with multi discipline teams in multiple time zones Preferred Qualifications Functional knowledge of Order to Cash (O2C) processing including e Commerce Experience with Java based microservices beneficial Exposure to Salesforce Sales Cloud and Oracle Fusion beneficial Travel Required Up to 10% Experience and Education Requirements Typically requires a Bachelor's degree with 8 12 years of industry experience Requires a degree in a technical discipline 2 5 years of previous management or lead experience Flex Workplace Your primary location will be a home office. You will not have an assigned workstation and will work with your manager to determine office visit needs. You must live within commuting distance of your assigned Dexcom site (typically 75 miles/120km).
22/07/2026
Full time
Role Summary The EMEA Applications team is a small but rapidly growing IT team responsible for supporting and implementing small to large changes to our core business systems. These are primarily Oracle Fusion, and Oracle Service Cloud connected via a microservices based set of integrations. The core business process that the EMEA Applications team supports is Order to Cash, which requires constant engagement with our Sales, Operations, Supply Chain, and Finance colleagues. We have development teams based in Europe, US, and Asia. This role will directly manage teams that support commercial applications and the associated integrations and provide technical leadership. The primary commercial applications are Salesforce for order entry, Fluent for Order Management, a custom-built e Commerce platform, and integration technologies including Electronic Data Interchange (EDI) and Java based microservices. This is a management role that requires a broad technical understanding of both Software as a Service platforms and how they connect. Previous team leadership experience is essential. The successful candidate will be responsible for all people management processes as well as ensuring that expectations of project, small change, and production support demands are met. This position will work closely with Project Managers, the Production Support Manager, and third party consultants to ensure demand is fulfilled in line with overall business priorities. Candidates must have full development lifecycle experience managing multiple technical disciplines in a global enterprise application setting. Essential Duties and Responsibilities Line management duties including recruitment, goal setting, and performance management Task coordination supporting the Technical Delivery teams and 3rd party development partners Liaise with managers/leads of global shared teams to coordinate project deliverables Work alongside the Production Support Manager to support incident and request resolution SLAs Work closely with the Technical Delivery Analyst and IT Project Managers to provision application development capability throughout project lifecycles Provide Test Leads with defect management support for incidents, enhancements, and project test cycles Work alongside the Production Support Manager on production releases Work alongside the Environments Lead to ensure environments for all workstreams are managed effectively Work with global technical architecture teams to represent EMEA business and regional IT needs Ensure compliance with global IT policies, standards, and processes Work with Team Leads to ensure all relevant technical documentation is up to date and managed effectively Required Qualifications/Experience Minimum 5 years' experience managing applications and/or integrations teams Line management responsibilities including recruitment, performance management, and talent development Comprehensive knowledge of all aspects of Waterfall, Agile, and Hybrid SDLC processes Vendor management, including Statements of Work, budgeting, invoicing, etc. Experience of IT application support processes (ITIL) Experience with Salesforce essential; Service Now and JIRA or equivalent desirable Excellent written/oral communication and relationship management skills Drive and enthusiasm with ability to see the bigger picture Ability to work flexibly in a demanding and fast paced environment Worked in a global setting dealing with multi discipline teams in multiple time zones Preferred Qualifications Functional knowledge of Order to Cash (O2C) processing including e Commerce Experience with Java based microservices beneficial Exposure to Salesforce Sales Cloud and Oracle Fusion beneficial Travel Required Up to 10% Experience and Education Requirements Typically requires a Bachelor's degree with 8 12 years of industry experience Requires a degree in a technical discipline 2 5 years of previous management or lead experience Flex Workplace Your primary location will be a home office. You will not have an assigned workstation and will work with your manager to determine office visit needs. You must live within commuting distance of your assigned Dexcom site (typically 75 miles/120km).
Dexcom Inc. is seeking an experienced IT leader to manage and grow the EMEA Applications team. You will provide technical leadership across Salesforce, Fluent for Order Management, a custom e commerce platform and related integrations, coordinating with Project Managers and third party partners to meet demand. You will oversee people management, ensure delivery of projects and production support, and align with global policies while guiding multi discipline teams across time zones.
22/07/2026
Full time
Dexcom Inc. is seeking an experienced IT leader to manage and grow the EMEA Applications team. You will provide technical leadership across Salesforce, Fluent for Order Management, a custom e commerce platform and related integrations, coordinating with Project Managers and third party partners to meet demand. You will oversee people management, ensure delivery of projects and production support, and align with global policies while guiding multi discipline teams across time zones.
IT Manager, Commercial ApplicationsEdinburgh, ScotlandFind out how well you match with this jobJob IDJR120025 The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. You must have the Right to Work in the UK. Sponsorship is not available for this role Role Summary: The EMEA Applications team are a small but rapidly growing IT ream responsible for supporting and implementing small to large changes to our core business systems. These are primarily Oracle Fusion, and Oracle Service Cloud connected via a microservices based set of integrations. The core business process that the EMEA Applications team supports is Order to Cash, which requires constant engagement with our Sales, Operations, Supply Chain, and Finance colleagues. We have development teams based in Europe, US, and Asia.This role will directly manage teams that support commercial applications and the associated integrations and provide technical leadership. The primary commercial applications are Salesforce for order entry, Fluent for Order Management, a custom-built e-Commerce platform, and integrations technologies including Electronic Data Interchange (EDI) and java based microservices. This is a management role that requires a broad technical understanding of both Software as a Service Platforms and connections between them. Previous team leadership experience is essential. The successful candidate will be responsible for all people management processes as well as ensuring that expectations of project, small change, and production support demands are met. This position will work closely with Project Managers and the Production Support Manager and third-party consultants to ensure demand is fulfilled in line with overall business priorities. Candidates must have full development lifecycle experience of managing multiple technical disciplines in a global enterprise application setting. Essential Duties and Responsibilities: Line management duties including recruitment, goal setting, and performance management Task co-ordination supporting the Technical Delivery teams and 3rd party development partners Liaise with managers/leads of global shared teams to co-ordinate project deliverables Work alongside the Production Support Manager to support incident and request resolution SLAs Work closely with the Technical Delivery Analyst and IT Project Managers to provision application development capability throughout project lifecycles Provide Test Leads with defect management support for incidents, enhancements, and project test cycles. Work alongside the Production Support Manager on production releases Work alongside the Environments Lead to ensure environments for all workstreams are managed effectively Work with global technical architecture teams to represent EMEA business and regional IT needs. Ensure compliance with global IT policies, standards, and processes. Work with Team Leads to ensure all relevant technical documentation is up-to-date and managed effectively. Required Qualifications/Experience: Minimum 5 years' experience managing applications and or integrations teams Line management responsibilities including recruitment, performance management and talent development Comprehensive knowledge of all aspects of various Waterfall / Agile / Hybrid SDLC processes Vendor Management, incl Statements of Work, Budgeting, Invoicing etc Experience of IT application support processes (ITIL) Experience of Salesforce essential, Service-Now and JIRA or equivalent desirable. Excellent written/oral communication and relationship management skills Drive and enthusiasm with ability to see the bigger picture Ability to work flexibly in a demanding and fast paced environment Worked in global setting dealing with multi-discipline teams in multiple time zones Preferred Qualifications: Functional knowledge of Order to Cash (O2C) processing including e-Commerce Experience of java based microservices beneficial Exposure to Salesforce Sales Cloud and Oracle Fusion beneficial Travel Required: Up to 10% Experience and Education Requirements: Typically requires a Bachelor's degree with 8-12 years of industry experience Requires a degree in a technical discipline 2-5 years of previous management or lead experience Flex Workplace: Your primary location will be a home office. You will not have an assigned workstation and will work with your manager to determine office visit needs. You must live within commuting distance of your assigned Dexcom site (typically 75 miles/120km).
22/07/2026
Full time
IT Manager, Commercial ApplicationsEdinburgh, ScotlandFind out how well you match with this jobJob IDJR120025 The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. You must have the Right to Work in the UK. Sponsorship is not available for this role Role Summary: The EMEA Applications team are a small but rapidly growing IT ream responsible for supporting and implementing small to large changes to our core business systems. These are primarily Oracle Fusion, and Oracle Service Cloud connected via a microservices based set of integrations. The core business process that the EMEA Applications team supports is Order to Cash, which requires constant engagement with our Sales, Operations, Supply Chain, and Finance colleagues. We have development teams based in Europe, US, and Asia.This role will directly manage teams that support commercial applications and the associated integrations and provide technical leadership. The primary commercial applications are Salesforce for order entry, Fluent for Order Management, a custom-built e-Commerce platform, and integrations technologies including Electronic Data Interchange (EDI) and java based microservices. This is a management role that requires a broad technical understanding of both Software as a Service Platforms and connections between them. Previous team leadership experience is essential. The successful candidate will be responsible for all people management processes as well as ensuring that expectations of project, small change, and production support demands are met. This position will work closely with Project Managers and the Production Support Manager and third-party consultants to ensure demand is fulfilled in line with overall business priorities. Candidates must have full development lifecycle experience of managing multiple technical disciplines in a global enterprise application setting. Essential Duties and Responsibilities: Line management duties including recruitment, goal setting, and performance management Task co-ordination supporting the Technical Delivery teams and 3rd party development partners Liaise with managers/leads of global shared teams to co-ordinate project deliverables Work alongside the Production Support Manager to support incident and request resolution SLAs Work closely with the Technical Delivery Analyst and IT Project Managers to provision application development capability throughout project lifecycles Provide Test Leads with defect management support for incidents, enhancements, and project test cycles. Work alongside the Production Support Manager on production releases Work alongside the Environments Lead to ensure environments for all workstreams are managed effectively Work with global technical architecture teams to represent EMEA business and regional IT needs. Ensure compliance with global IT policies, standards, and processes. Work with Team Leads to ensure all relevant technical documentation is up-to-date and managed effectively. Required Qualifications/Experience: Minimum 5 years' experience managing applications and or integrations teams Line management responsibilities including recruitment, performance management and talent development Comprehensive knowledge of all aspects of various Waterfall / Agile / Hybrid SDLC processes Vendor Management, incl Statements of Work, Budgeting, Invoicing etc Experience of IT application support processes (ITIL) Experience of Salesforce essential, Service-Now and JIRA or equivalent desirable. Excellent written/oral communication and relationship management skills Drive and enthusiasm with ability to see the bigger picture Ability to work flexibly in a demanding and fast paced environment Worked in global setting dealing with multi-discipline teams in multiple time zones Preferred Qualifications: Functional knowledge of Order to Cash (O2C) processing including e-Commerce Experience of java based microservices beneficial Exposure to Salesforce Sales Cloud and Oracle Fusion beneficial Travel Required: Up to 10% Experience and Education Requirements: Typically requires a Bachelor's degree with 8-12 years of industry experience Requires a degree in a technical discipline 2-5 years of previous management or lead experience Flex Workplace: Your primary location will be a home office. You will not have an assigned workstation and will work with your manager to determine office visit needs. You must live within commuting distance of your assigned Dexcom site (typically 75 miles/120km).
Dexcom Inc. in Edinburgh, UK seeks an IT Manager, Commercial Applications to lead a global team responsible for Salesforce for order entry, Fluent for Order Management, a custom e commerce platform, and EDI integrations. You will oversee cross functional delivery across multiple time zones, ensuring successful projects and stable production support. The role requires strong leadership, experience with SaaS platforms, and deep knowledge of both on premise and cloud integration patterns.
22/07/2026
Full time
Dexcom Inc. in Edinburgh, UK seeks an IT Manager, Commercial Applications to lead a global team responsible for Salesforce for order entry, Fluent for Order Management, a custom e commerce platform, and EDI integrations. You will oversee cross functional delivery across multiple time zones, ensuring successful projects and stable production support. The role requires strong leadership, experience with SaaS platforms, and deep knowledge of both on premise and cloud integration patterns.
Dexcom Inc. Edinburgh IT Desktop Support - Healthcare is a full-time on-site role based at our Edinburgh office. The Desktop Support Specialist 2 will provide first-line and hands-on support for colleagues, troubleshoot devices, imaging, and deployments, and use ServiceNow for incidents. You will partner with IT teams to keep our healthcare operations running smoothly. Successful candidates have 2-4 years of related experience and a high-school diploma, plus strong knowledge of Windows 11,
17/07/2026
Full time
Dexcom Inc. Edinburgh IT Desktop Support - Healthcare is a full-time on-site role based at our Edinburgh office. The Desktop Support Specialist 2 will provide first-line and hands-on support for colleagues, troubleshoot devices, imaging, and deployments, and use ServiceNow for incidents. You will partner with IT teams to keep our healthcare operations running smoothly. Successful candidates have 2-4 years of related experience and a high-school diploma, plus strong knowledge of Windows 11,
IT Desktop Support - Healthcare - Edinburgh This position is based full time at our Edinburgh office and requires onsite attendance 5 days per week. Internal job title: Desktop Support Specialist 2. Meet the team The Desktop Support Team is composed of highly skilled specialists dedicated to ensuring technology needs are met with efficiency and expertise. Each member brings a unique set of skills and a passion for solving technical challenges. From hardware imaging and updates to troubleshooting issues and software installations, our team is here to provide prompt and reliable support. We pride ourselves on our ability to communicate effectively with users of all technical levels and our goal is to keep the Dexcom workforce running seamlessly so they can focus on their core responsibilities. Where you come in Provide first line and hands on desktop support for colleagues across the site, resolving issues quickly, professionally, and in line with agreed service levels. Troubleshoot, configure, and support laptops, desktops, mobile devices, printers, meeting room technology, and standard business applications. Support device provisioning, imaging, deployment, hardware refresh activity, and asset lifecycle processes. Use ServiceNow to manage incidents and requests, maintaining clear updates, accurate categorisation, and strong ticket ownership. Partner with local and regional IT teams to support office, manufacturing, and business critical technology needs. Deliver positive customer experience by communicating clearly, setting expectations, and following through to resolution. Contribute to continuous improvement by identifying recurring issues, sharing knowledge, and supporting standardised support processes. What makes you successful Strong technical knowledge of Windows 11, macOS, Microsoft 365, desktop hardware, peripherals, and common enterprise applications. Experience troubleshooting desktops, laptops, mobile, network connectivity, printers, and meeting room technology issues. Working knowledge of endpoint management tools such as Microsoft Intune, SCCM, or similar platforms. Confidence managing incidents and service requests through an ITSM tool such as ServiceNow, focusing on SLA performance and accurate documentation. Customer focused mindset with excellent communication skills and ability to support users of varying technical knowledge. Strong organisational skills, attention to detail, and ability to prioritise effectively in a fast paced support environment. Ability to work independently while collaborating with local, regional, and global IT teams. Relevant certifications such as ITIL Foundation, CompTIA A+, Microsoft 365 Certified: Endpoint Administrator, or equivalent practical experience. What you'll get A front row seat to life changing CGM technology and opportunity to learn about our brave community. A full and comprehensive benefits program. Growth opportunities on a global scale. Access to career development through in house learning programs and/or qualified tuition reimbursement. An exciting and innovative, industry leading organisation committed to employees, customers, and the communities we serve. Travel Required 0-5% Experience and Education Requirements Minimum of 2-4 years of related experience and a high school diploma/certificate or equivalent.
17/07/2026
Full time
IT Desktop Support - Healthcare - Edinburgh This position is based full time at our Edinburgh office and requires onsite attendance 5 days per week. Internal job title: Desktop Support Specialist 2. Meet the team The Desktop Support Team is composed of highly skilled specialists dedicated to ensuring technology needs are met with efficiency and expertise. Each member brings a unique set of skills and a passion for solving technical challenges. From hardware imaging and updates to troubleshooting issues and software installations, our team is here to provide prompt and reliable support. We pride ourselves on our ability to communicate effectively with users of all technical levels and our goal is to keep the Dexcom workforce running seamlessly so they can focus on their core responsibilities. Where you come in Provide first line and hands on desktop support for colleagues across the site, resolving issues quickly, professionally, and in line with agreed service levels. Troubleshoot, configure, and support laptops, desktops, mobile devices, printers, meeting room technology, and standard business applications. Support device provisioning, imaging, deployment, hardware refresh activity, and asset lifecycle processes. Use ServiceNow to manage incidents and requests, maintaining clear updates, accurate categorisation, and strong ticket ownership. Partner with local and regional IT teams to support office, manufacturing, and business critical technology needs. Deliver positive customer experience by communicating clearly, setting expectations, and following through to resolution. Contribute to continuous improvement by identifying recurring issues, sharing knowledge, and supporting standardised support processes. What makes you successful Strong technical knowledge of Windows 11, macOS, Microsoft 365, desktop hardware, peripherals, and common enterprise applications. Experience troubleshooting desktops, laptops, mobile, network connectivity, printers, and meeting room technology issues. Working knowledge of endpoint management tools such as Microsoft Intune, SCCM, or similar platforms. Confidence managing incidents and service requests through an ITSM tool such as ServiceNow, focusing on SLA performance and accurate documentation. Customer focused mindset with excellent communication skills and ability to support users of varying technical knowledge. Strong organisational skills, attention to detail, and ability to prioritise effectively in a fast paced support environment. Ability to work independently while collaborating with local, regional, and global IT teams. Relevant certifications such as ITIL Foundation, CompTIA A+, Microsoft 365 Certified: Endpoint Administrator, or equivalent practical experience. What you'll get A front row seat to life changing CGM technology and opportunity to learn about our brave community. A full and comprehensive benefits program. Growth opportunities on a global scale. Access to career development through in house learning programs and/or qualified tuition reimbursement. An exciting and innovative, industry leading organisation committed to employees, customers, and the communities we serve. Travel Required 0-5% Experience and Education Requirements Minimum of 2-4 years of related experience and a high school diploma/certificate or equivalent.