A growing tech company in London is seeking a Senior IT Operations Engineer to maintain an ISO27001-certified environment and support their global workforce. The successful candidate will manage hardware deployment, ensure compliance with security standards, and provide technical support across multiple sites. Applicants should have 4+ years in IT operations, experience working in fast-paced tech environments, and strong problem-solving abilities. A competitive salary of £40,000 - £45,000 is offered.
05/02/2026
Full time
A growing tech company in London is seeking a Senior IT Operations Engineer to maintain an ISO27001-certified environment and support their global workforce. The successful candidate will manage hardware deployment, ensure compliance with security standards, and provide technical support across multiple sites. Applicants should have 4+ years in IT operations, experience working in fast-paced tech environments, and strong problem-solving abilities. A competitive salary of £40,000 - £45,000 is offered.
About Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google. Role overview Given our exciting and progressive growth plans, we are seeking an exceptional Senior IT Operations Engineer to join our global business. Reporting directly to the IT Manager and working collaboratively with the Security and Compliance teams, you will be accountable for enabling our international workforce to do their jobs effectively through reliable IT infrastructure and support, ensuring compliance with company and security standards at Fresha. This is a great opportunity for someone looking to work in a fast-paced and dynamic environment who enjoys working autonomously, likes to take on challenges, and wants to make a meaningful impact. To foster a collaborative environment that thrives on face-to-face interactions and teamwork, this role will be based in our dog-friendly office 5 days per week in London. What you will be doing Support and maintain our ISO27001-certified environment, ensuring continuous compliance Support employee onboarding and offboarding processes, including device setup and account management Manage global laptop deployment and hardware provisioning for employees worldwide Maintain network connectivity and infrastructure across multiple sites Assist with security investigations and incident response activities Resolve IT issues and provide technical support within office environments Collaborate closely with security, compliance, and other technical teams Coordinate with vendors and suppliers to procure office technology and IT equipment Establish and maintain meeting room technology standards across all locations Monitor and optimise IT systems' performance and reliability Maintain documentation of IT processes, procedures, and inventory This list is not exhaustive, and there may be other activities you are required to deliver. What we are looking for 4+ years of experience in IT operations or similar technical role Experience with Google Workspace administration and Slack management Experience in fast-growing technology companies Ability to code and use AI tools extensively for automation and efficiency Strong understanding of information security frameworks, particularly ISO27001 Experience with enterprise device management and deployment at scale Knowledge of networking fundamentals and troubleshooting Familiarity with security tools and incident response procedures Experience supporting remote and hybrid work environments Strong vendor management and procurement skills Excellent problem-solving and communication abilities Ability to work across multiple time zones and support global operations Added bonus Experience with cloud platforms (AWS, Azure, GCP) Knowledge of compliance frameworks beyond ISO27001 At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role. Interview Process Screen call - Video call with a member from the Talent Team - 30 - 60 minutes 1st stage - Technical Video call/In-person interview with our VP of Security, IT & Compliance plus a member of the engineering team - Up to 1 hour Final stage - Video call/In-person meet with our CTO - up to 1 hour We aim to complete the entire interview process and deliver feedback within 4 weeks. Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe. £40,000 - £45,000 a year Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
05/02/2026
Full time
About Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google. Role overview Given our exciting and progressive growth plans, we are seeking an exceptional Senior IT Operations Engineer to join our global business. Reporting directly to the IT Manager and working collaboratively with the Security and Compliance teams, you will be accountable for enabling our international workforce to do their jobs effectively through reliable IT infrastructure and support, ensuring compliance with company and security standards at Fresha. This is a great opportunity for someone looking to work in a fast-paced and dynamic environment who enjoys working autonomously, likes to take on challenges, and wants to make a meaningful impact. To foster a collaborative environment that thrives on face-to-face interactions and teamwork, this role will be based in our dog-friendly office 5 days per week in London. What you will be doing Support and maintain our ISO27001-certified environment, ensuring continuous compliance Support employee onboarding and offboarding processes, including device setup and account management Manage global laptop deployment and hardware provisioning for employees worldwide Maintain network connectivity and infrastructure across multiple sites Assist with security investigations and incident response activities Resolve IT issues and provide technical support within office environments Collaborate closely with security, compliance, and other technical teams Coordinate with vendors and suppliers to procure office technology and IT equipment Establish and maintain meeting room technology standards across all locations Monitor and optimise IT systems' performance and reliability Maintain documentation of IT processes, procedures, and inventory This list is not exhaustive, and there may be other activities you are required to deliver. What we are looking for 4+ years of experience in IT operations or similar technical role Experience with Google Workspace administration and Slack management Experience in fast-growing technology companies Ability to code and use AI tools extensively for automation and efficiency Strong understanding of information security frameworks, particularly ISO27001 Experience with enterprise device management and deployment at scale Knowledge of networking fundamentals and troubleshooting Familiarity with security tools and incident response procedures Experience supporting remote and hybrid work environments Strong vendor management and procurement skills Excellent problem-solving and communication abilities Ability to work across multiple time zones and support global operations Added bonus Experience with cloud platforms (AWS, Azure, GCP) Knowledge of compliance frameworks beyond ISO27001 At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role. Interview Process Screen call - Video call with a member from the Talent Team - 30 - 60 minutes 1st stage - Technical Video call/In-person interview with our VP of Security, IT & Compliance plus a member of the engineering team - Up to 1 hour Final stage - Video call/In-person meet with our CTO - up to 1 hour We aim to complete the entire interview process and deliver feedback within 4 weeks. Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe. £40,000 - £45,000 a year Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
Fresha is the number one beauty and wellness appointment booking marketplace worldwide. We did our Series B funding a couple of years ago and are now close to closing our Series C to accelerate our scale-out. We're headquartered in London with global offices located in NYC, Vancouver, Sydney, Dublin and Warsaw... but who cares about offices these days? ;-) Our platform is used by over 50k merchants, in 100+ countries, who together book over 15 million appointments every month... and both of these numbers are growing massively month-on-month; that's why we're hiring great engineers ;-) Fresha takes the hassle out of running these sorts of businesses with an industry-leading, freemium SaaS platform for managing appointment bookings, payments, staffing, inventory, CRM, marketing, financial reporting and much more. The SaaS platform used to be called Shedul (geddit!) but we have now consolidated our product and business branding on Fresha (which was the consumer marketplace brand) so if you google us you may still see references to Shedul in places. Having achieved great product market fit in multiple markets, we're now massively scaling: worldwide commercially but more importantly in Engineering. We do all our product engineering out of Europe - we don't need to look any further afield for great talent;-) In addition to developing a great product experience for our customers, as a globally-scaling SaaS-enabled, consumer marketplace we have some world-class technical and architectural challenges for engineers with the right experience. Our Engineering playing field ... Here's what our technical playing field looks like when viewed from a helicopter: We're travelling down the well-worn path of moving from a predominately monolithic architecture (RoR) to an event-driven architecture of loosely coupled Elixir services. Kafka and gRPC are helping us on that journey Currently deployed into AWS but as we're 100% K8s our workloads are very portable React SPA at the front-end, also packaged as a Cordova app for mobile We already have a team of great players, 80 strong and growing, mostly in Poland, but now the UK too. We are continuously hiring in Engineering to support our global expansion and the exponential growth of our business. While we do have a great office in London (near Liverpool St.), we are all currently WFH. Post-COVID, it will be a flexible mix of WFH and office, with individual teams and engineers determining where to work to achieve maximum team performance. Regardless of how and where everyone works, we are looking for great product-oriented engineers who will rise to the challenge of working as part of a talented team of similarly passionate engineers, architects and designers, all of whom ensure that everyone in the team is the best they can be. We - hand-on-heart! - consider ourselves to be a world-class engineering team, so we set the bar high in terms of inviting new team members to come and join us. We look for people who will help drive us to be collectively even better than we already are and who can contribute to and reinforce our product engineering culture. Must-Haves... Proven experience developing complex web applications/APIs in distributed architectures, implemented with Elixir/Phoenix (or maybe Erlang, Scala, or another mainstream functional language) A passion to write well-structured, easily maintainable, well-documented code that balances beauty and pragmatism Strong communication skills, ability to self-organise and work well within teams Bonus Points for the Nice-To-Haves... Event-driven architectures: Event Sourcing & CQRS Eventual consistency Refactoring monoliths to right-sized services (not microservices!) Web-scale platforms NoSQL/NewSQL data stores (Some quirky/geeky interest:-) We are living the Continuous Delivery dream... We focus on a killer combination of quality and velocity, sacrificing neither Cross-functional product engineering teams, sprinting bi-weekly (with kanban in the mix too), with every team autonomously and continuously delivering Highly collaborative lean product development process where engineers work closely with product owners, designers and analysts Daily (and intra-day) deploys with everything feature-flagged On-demand test/staging environments provisioned with a Jenkins one-liner in Slack Ops Automated Everything: 100% infrastructure-as-code plus a deep-seated hate of manual testing (we like Cypress/Jest) Contribute on Day 1: Read Confluence, Install Docker Desktop, git clone repo, ./scripts/setup.rb. Done. - Flexible working (office optional) Pension Google Meet with the CTO or one of his Engineering Managers Coding Challenge (for most) Tech Interview (again via Google Meet) with an Engineering Manager and 1+ engineers Offer! (or some detailed feedback on why we decided to not offer) Elixir, ErlangElixir, Kafka, PostgreSQL, Ruby on Rails, Kubernetes, Microservices
17/03/2021
Full time
Fresha is the number one beauty and wellness appointment booking marketplace worldwide. We did our Series B funding a couple of years ago and are now close to closing our Series C to accelerate our scale-out. We're headquartered in London with global offices located in NYC, Vancouver, Sydney, Dublin and Warsaw... but who cares about offices these days? ;-) Our platform is used by over 50k merchants, in 100+ countries, who together book over 15 million appointments every month... and both of these numbers are growing massively month-on-month; that's why we're hiring great engineers ;-) Fresha takes the hassle out of running these sorts of businesses with an industry-leading, freemium SaaS platform for managing appointment bookings, payments, staffing, inventory, CRM, marketing, financial reporting and much more. The SaaS platform used to be called Shedul (geddit!) but we have now consolidated our product and business branding on Fresha (which was the consumer marketplace brand) so if you google us you may still see references to Shedul in places. Having achieved great product market fit in multiple markets, we're now massively scaling: worldwide commercially but more importantly in Engineering. We do all our product engineering out of Europe - we don't need to look any further afield for great talent;-) In addition to developing a great product experience for our customers, as a globally-scaling SaaS-enabled, consumer marketplace we have some world-class technical and architectural challenges for engineers with the right experience. Our Engineering playing field ... Here's what our technical playing field looks like when viewed from a helicopter: We're travelling down the well-worn path of moving from a predominately monolithic architecture (RoR) to an event-driven architecture of loosely coupled Elixir services. Kafka and gRPC are helping us on that journey Currently deployed into AWS but as we're 100% K8s our workloads are very portable React SPA at the front-end, also packaged as a Cordova app for mobile We already have a team of great players, 80 strong and growing, mostly in Poland, but now the UK too. We are continuously hiring in Engineering to support our global expansion and the exponential growth of our business. While we do have a great office in London (near Liverpool St.), we are all currently WFH. Post-COVID, it will be a flexible mix of WFH and office, with individual teams and engineers determining where to work to achieve maximum team performance. Regardless of how and where everyone works, we are looking for great product-oriented engineers who will rise to the challenge of working as part of a talented team of similarly passionate engineers, architects and designers, all of whom ensure that everyone in the team is the best they can be. We - hand-on-heart! - consider ourselves to be a world-class engineering team, so we set the bar high in terms of inviting new team members to come and join us. We look for people who will help drive us to be collectively even better than we already are and who can contribute to and reinforce our product engineering culture. Must-Haves... Proven experience developing complex web applications/APIs in distributed architectures, implemented with Elixir/Phoenix (or maybe Erlang, Scala, or another mainstream functional language) A passion to write well-structured, easily maintainable, well-documented code that balances beauty and pragmatism Strong communication skills, ability to self-organise and work well within teams Bonus Points for the Nice-To-Haves... Event-driven architectures: Event Sourcing & CQRS Eventual consistency Refactoring monoliths to right-sized services (not microservices!) Web-scale platforms NoSQL/NewSQL data stores (Some quirky/geeky interest:-) We are living the Continuous Delivery dream... We focus on a killer combination of quality and velocity, sacrificing neither Cross-functional product engineering teams, sprinting bi-weekly (with kanban in the mix too), with every team autonomously and continuously delivering Highly collaborative lean product development process where engineers work closely with product owners, designers and analysts Daily (and intra-day) deploys with everything feature-flagged On-demand test/staging environments provisioned with a Jenkins one-liner in Slack Ops Automated Everything: 100% infrastructure-as-code plus a deep-seated hate of manual testing (we like Cypress/Jest) Contribute on Day 1: Read Confluence, Install Docker Desktop, git clone repo, ./scripts/setup.rb. Done. - Flexible working (office optional) Pension Google Meet with the CTO or one of his Engineering Managers Coding Challenge (for most) Tech Interview (again via Google Meet) with an Engineering Manager and 1+ engineers Offer! (or some detailed feedback on why we decided to not offer) Elixir, ErlangElixir, Kafka, PostgreSQL, Ruby on Rails, Kubernetes, Microservices