EML

Transformation Delivery Manager - Payments Platform EML Payments EML Payments is a global leader in the fintech space. Headquarters is in Brisbane Australia, offices are located around the world including USA and Europe. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is to inspire transformative digital change for our customers and communities. Role Purpose This role is a senior execution integrator within the Programme Control Tower, responsible for driving end-to-end coordination, plan integrity, and execution discipline across multiple workstreams (Product, Platform, Migration, Country Readiness, Vendors). The role ensures the programme runs as a joined-up system , not a set of disconnected initiatives with clear visibility, managed dependencies, and proactive intervention where delivery risk emerges. This is not a passive reporting role. It requires someone who can challenge, structure, and drive delivery across senior stakeholders. Key Responsibilities Integrated Plan Oversight & Challenge Manage & ensure alignment to the integrated programme plan Interrogate workstream plans to ensure: Realistic timelines Challenge gaps, assumptions, and inconsistencies in planning Ensure all plans are aligned to programme outcomes and milestones, not just activity Cross-Workstream Coordination Act as a central coordination point across Product, Engineering, Migration, Vendors, and Country teams Drive alignment across: Priorities Milestones Facilitate cross-workstream forums to resolve: Conflicts Misalignment Gaps in ownership Identify: Hidden or emerging dependencies Engaging the right stakeholders Escalating early where required Execution Tracking & Delivery Discipline Track delivery against: Milestones Outcomes Move teams away from status reporting to real delivery accountability Identify early warning signs of: Slippage Delivery risk Misalignment Support high-quality reporting into: Weekly programme reviews Clear insights Decision points Ensure reporting reflects reality, not optimism Identify and clearly articulate: Decisions required Impact of delays or inaction Support the Programme Director by: Framing trade-offs Driving timely resolution Standards, Ways of Working & Tooling Enforce consistent delivery standards across workstreams: RAID management Ensure effective use of programme tools (e.g. Jira, Smartsheet) Maintain a single source of truth for delivery status Experience Required 7-12 years' experience in: Large-scale transformation or platform programmes Multi-workstream, complex environments Technology-led transformations (ideally fintech / payments / platform) Experience working across: Product Operations Third-party vendors Core Skills Strong planning and structuring capability Ability to challenge constructively and influence without authority Strong dependency and risk awareness High-quality communication and reporting skills Ability to cut through noise and identify what matters Profile We Are Looking For Proactive, not reactive - spots issues early and acts Comfortable operating in ambiguity and bringing structure Confident engaging senior stakeholders and holding them to account Focused on outcomes, not just process Detail-oriented but able to maintain a programme-level view Red Flags (What This Role Is Not) This role is not suitable for someone who: Only tracks actions and produces reports Avoids challenging senior stakeholders Focuses on a single workstream rather than system-wide delivery Waits for direction instead of driving outcomes How This Role Supports the Transformation Delivery Director Connector of plans and delivery reality Escalation engine for risks and blockers Allowing the Transformation Delivery Director to focus on:

A fintech leader is seeking a Client Delivery Team Lead in Greater London to oversee complex, client-facing projects with a focus on technical execution and product expertise. Candidates should possess 7+ years of project management experience in a technical environment, a Bachelor's degree, and proven skills in API integrations. The role includes managing teams, providing strategic input, and enhancing client experiences through onboarding improvements.

EML Payments is a global leader in the fintech space. Headquarters is in Brisbane Australia, offices are located around the world including USA and Europe. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is to inspire transformative change for our customers and communities. About the role The Client Delivery Team Lead is a strategic role focused on delivering complex, client-facing projects with a strong emphasis on technical execution and product expertise. This position requires advanced knowledge of our platform capabilities, API integrations, and process optimization. In addition to managing technical projects, this role includes oversight of Client Delivery Managers to ensure alignment with project goals and operational excellence, and acting as a key support to the Director during UK business hours. This position demands senior-level experience in scoping, onboarding improvements, and driving product enhancements through collaboration with cross-functional teams. What you'll do Oversee and provide guidance to Client Delivery Managers to ensure successful execution of client projects Act as a primary support to the Director during UK business hours, ensuring continuity of leadership and decision-making Support technical scoping sessions with internal stakeholders to ensure all requirements are captured before project kick-off Manage complex projects, often including API integrations between client systems and internal platforms with precision Conduct rigorous testing and validation of technical deliverables prior to launch Collaborate with Product and Engineering teams to implement enhancements, vendor API integrations and resolve technical issues Drive onboarding improvements to streamline client experience and reduce time-to-value by introducing AI and automation into our processes and Product capabilities Provide strategic input on product improvements based on client feedback and technical feasibility Qualifications Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience) 7+ years of project management experience in a technical or SaaS environment Proven experience with API integrations and technical troubleshooting Experience in team oversight or leadership within a client delivery or technical project environment Strong leadership and mentoring skills to guide Client Delivery Managers Ability to translate complex client requirements into actionable technical solutions Proficiency in API concepts (REST, JSON, authentication methods) Advanced understanding of SaaS product architecture and capabilities Ability to manage multiple technical projects simultaneously