Davies Group
Worcester, Worcestershire
As a Business Analyst at Davies Technology Solutions (DTS), you will engage with both internal and external stakeholders to gather and document requirements, processes, risks, and objectives to support the successful delivery of software products. You will also provide effort estimates and sizing for project scope. Reporting to the Principal Business Analyst, you will work closely with cross-functional teams to ensure alignment and achievement of collective objectives. Key Responsibilities Elicit, analyse, and prioritise business requirements: Collaborate with stakeholders to elicit, document, and prioritise requirements. Translate these into clear, actionable specifications for the development team. Identify client problems and formulate analysis approaches. Analyse and optimise business processes and systems: Analyse complex processes, systems, and data to identify improvement opportunities and efficiencies. Create detailed documentation (BPMN, use cases, user stories). Understand the business impact of suggested changes. Plan and estimate analysis and development work: Provide initial estimates for effort, timescales, and dependencies for PBIs and analysis tasks. Assist in PBI prioritisation. Analyse and interpret data: Identify trends, patterns, and insights from data to inform business decisions. Develop reports and dashboards to support data-driven decision-making. Manage stakeholders and communication: Act as a liaison between stakeholders and the development team. Ensure clear and effective communication, manage expectations, and facilitate collaboration. Contribute to solution design and validation: Participate in the design and validation of solutions, ensuring alignment with business needs and requirements. Work with development and testing teams to deliver solutions that meet the requirements. Support change management: Assist in change management efforts by providing training and support to clients and end-users. Drive process improvement and innovation: Identify opportunities for process improvements, efficiencies, and innovation. Contribute to the continual improvement of the Davies Analysis function (ways of working, process, tools, and organisation). Bring new ideas and innovation to the team by staying up to date with industry developments. Mentor junior BAs: Direct and mentor Level 1 Business Analysts. Manage time and budget: Accurately estimate and manage time on projects in line with the project budget. Promote Agile adoption: Contribute to the adoption of Agile practices through active participation in Agile ceremonies. Drive strategic alignment: Understand and communicate client strategy and outcomes to the delivery team and BA community. Solve problems effectively: Proactively identify and resolve issues to protect delivery outcomes. Skills, Knowledge & Expertise Proven experience as a Business Analyst or similar role. Experience working as an analyst or service designer in the technology sector and/or regulated markets. Strong understanding of modern software development methodologies and processes. Experience working within both Agile and Waterfall frameworks, with the ability to adapt to different project approaches. Proficiency with PBI ticketing/management tools such as Azure DevOps. Excellent interpersonal skills with the ability to engage stakeholders of all levels internally and externally and present information in a way that promotes full comprehension. Excellent time management skills, with the ability to manage multiple projects simultaneously. Strong analytical and problem-solving skills. Strong communication and interpersonal skills, with the ability to engage stakeholders at all levels and convey complex information effectively. Experience documenting business requirements, processes, and workflows. Ability to work collaboratively in cross-functional teams. Knowledge of data analysis tools and techniques is a plus. Experience with Figma or similar design tools is a plus.
As a Business Analyst at Davies Technology Solutions (DTS), you will engage with both internal and external stakeholders to gather and document requirements, processes, risks, and objectives to support the successful delivery of software products. You will also provide effort estimates and sizing for project scope. Reporting to the Principal Business Analyst, you will work closely with cross-functional teams to ensure alignment and achievement of collective objectives. Key Responsibilities Elicit, analyse, and prioritise business requirements: Collaborate with stakeholders to elicit, document, and prioritise requirements. Translate these into clear, actionable specifications for the development team. Identify client problems and formulate analysis approaches. Analyse and optimise business processes and systems: Analyse complex processes, systems, and data to identify improvement opportunities and efficiencies. Create detailed documentation (BPMN, use cases, user stories). Understand the business impact of suggested changes. Plan and estimate analysis and development work: Provide initial estimates for effort, timescales, and dependencies for PBIs and analysis tasks. Assist in PBI prioritisation. Analyse and interpret data: Identify trends, patterns, and insights from data to inform business decisions. Develop reports and dashboards to support data-driven decision-making. Manage stakeholders and communication: Act as a liaison between stakeholders and the development team. Ensure clear and effective communication, manage expectations, and facilitate collaboration. Contribute to solution design and validation: Participate in the design and validation of solutions, ensuring alignment with business needs and requirements. Work with development and testing teams to deliver solutions that meet the requirements. Support change management: Assist in change management efforts by providing training and support to clients and end-users. Drive process improvement and innovation: Identify opportunities for process improvements, efficiencies, and innovation. Contribute to the continual improvement of the Davies Analysis function (ways of working, process, tools, and organisation). Bring new ideas and innovation to the team by staying up to date with industry developments. Mentor junior BAs: Direct and mentor Level 1 Business Analysts. Manage time and budget: Accurately estimate and manage time on projects in line with the project budget. Promote Agile adoption: Contribute to the adoption of Agile practices through active participation in Agile ceremonies. Drive strategic alignment: Understand and communicate client strategy and outcomes to the delivery team and BA community. Solve problems effectively: Proactively identify and resolve issues to protect delivery outcomes. Skills, Knowledge & Expertise Proven experience as a Business Analyst or similar role. Experience working as an analyst or service designer in the technology sector and/or regulated markets. Strong understanding of modern software development methodologies and processes. Experience working within both Agile and Waterfall frameworks, with the ability to adapt to different project approaches. Proficiency with PBI ticketing/management tools such as Azure DevOps. Excellent interpersonal skills with the ability to engage stakeholders of all levels internally and externally and present information in a way that promotes full comprehension. Excellent time management skills, with the ability to manage multiple projects simultaneously. Strong analytical and problem-solving skills. Strong communication and interpersonal skills, with the ability to engage stakeholders at all levels and convey complex information effectively. Experience documenting business requirements, processes, and workflows. Ability to work collaboratively in cross-functional teams. Knowledge of data analysis tools and techniques is a plus. Experience with Figma or similar design tools is a plus.
Davies Group
Worcester, Worcestershire
Product Manager - Automation Agents Role Purpose This role leads the definition, development, and optimisation of automation and intelligent agent capabilities within the Claim Pilot ecosystem. You'll drive the strategy and delivery of automation features that streamline claims handling, operational workflows, and colleague/client interactions-building a scalable, globally aligned automation ecosystem. What will your day look like: Product Strategy & Alignment Shape the automation and intelligent agent components of the Claim Pilot product strategy.Define core automation agents, their scope, and expected benefits.Ensure alignment with global product standards, architecture, and reusable components. Roadmap Ownership & Delivery Own the roadmap for automation agents, workflow automation, and AI-enabled task handling.Translate strategy into clear backlog items and delivery increments.Lead discovery, validation, and user research to ensure solutions meet real business needs.Maintain high-quality product documentation and governance materials.Demonstrate measurable value and benefits from delivered automation. Automation & Platform Modernisation Build automation features that reduce manual effort, improve accuracy, and accelerate cycle times.Support consolidation of automation tools into the ClaimPilot platform.Partner with engineering, architecture, and data teams to ensure compliance with technical, security, and regulatory frameworks.Identify opportunities to retire legacy workflows and adopt global reusable components. Governance & Transparency Operate within UK&I and global governance frameworks, providing clear reporting on progress, risks, and value.Ensure compliance with architectural, cyber, AI governance, and regulatory requirements (e.g., DPIA, AIIA). Track performance metrics such as throughput, accuracy, cycle time, and adoption. S takeholder Engagement Translate business needs into precise product requirements.Communicate roadmap updates, risks, and value outcomes across regional and global stakeholders.Build strong relationships with propositions teams, operational SMEs, and technical leaders. Adoption & Value Realisation Drive adoption of automation features across internal teams and clients.Create training and enablement materials.Track and evidence value delivered, including efficiency gains and improved user experience.Continuously optimise based on performance insights and feedback. Scope Automation agents and workflow automation across:Motor, Property & CasualtySpecialist and regulated operationsField services, risk, surveying, inspectionDelegated authority, TPA, BPO environmentsClient-specific and regulated workflow platforms Key Relationships Internal: Agile Coach, Head of Products, Delivery teams, Engineering/Architecture/Data/AI, UK&I leaders, Propositions & Commercial, Group CIO. External: Clients, technology vendors, regulatory/industry bodies. Knowledge and Abilities: Essential Product management/ownership experience in automation, workflow, or operational tech.Understanding of automation tools, digital workers, conversational agents, or AI task handling.Strong delivery skills: backlog management, discovery, prioritisation, agile practices.Ability to work closely with engineering teams.Strong analytical and data-driven mindset.Excellent communication and stakeholder management. Desirable Experience in insurance, claims, TPA, or regulated operations.Exposure to AI-enabled automation, LLM agents, API-first platforms, or orchestration engines.Familiarity with global product governance.Experience in platform migration or consolidation. Attributes Curious, outcome-oriented, and experimental.Able to simplify complexity and collaborate effectively.User-centric with empathy for operational challenges.Structured, detail-focused, and proactive. Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Product Manager - Automation Agents Role Purpose This role leads the definition, development, and optimisation of automation and intelligent agent capabilities within the Claim Pilot ecosystem. You'll drive the strategy and delivery of automation features that streamline claims handling, operational workflows, and colleague/client interactions-building a scalable, globally aligned automation ecosystem. What will your day look like: Product Strategy & Alignment Shape the automation and intelligent agent components of the Claim Pilot product strategy.Define core automation agents, their scope, and expected benefits.Ensure alignment with global product standards, architecture, and reusable components. Roadmap Ownership & Delivery Own the roadmap for automation agents, workflow automation, and AI-enabled task handling.Translate strategy into clear backlog items and delivery increments.Lead discovery, validation, and user research to ensure solutions meet real business needs.Maintain high-quality product documentation and governance materials.Demonstrate measurable value and benefits from delivered automation. Automation & Platform Modernisation Build automation features that reduce manual effort, improve accuracy, and accelerate cycle times.Support consolidation of automation tools into the ClaimPilot platform.Partner with engineering, architecture, and data teams to ensure compliance with technical, security, and regulatory frameworks.Identify opportunities to retire legacy workflows and adopt global reusable components. Governance & Transparency Operate within UK&I and global governance frameworks, providing clear reporting on progress, risks, and value.Ensure compliance with architectural, cyber, AI governance, and regulatory requirements (e.g., DPIA, AIIA). Track performance metrics such as throughput, accuracy, cycle time, and adoption. S takeholder Engagement Translate business needs into precise product requirements.Communicate roadmap updates, risks, and value outcomes across regional and global stakeholders.Build strong relationships with propositions teams, operational SMEs, and technical leaders. Adoption & Value Realisation Drive adoption of automation features across internal teams and clients.Create training and enablement materials.Track and evidence value delivered, including efficiency gains and improved user experience.Continuously optimise based on performance insights and feedback. Scope Automation agents and workflow automation across:Motor, Property & CasualtySpecialist and regulated operationsField services, risk, surveying, inspectionDelegated authority, TPA, BPO environmentsClient-specific and regulated workflow platforms Key Relationships Internal: Agile Coach, Head of Products, Delivery teams, Engineering/Architecture/Data/AI, UK&I leaders, Propositions & Commercial, Group CIO. External: Clients, technology vendors, regulatory/industry bodies. Knowledge and Abilities: Essential Product management/ownership experience in automation, workflow, or operational tech.Understanding of automation tools, digital workers, conversational agents, or AI task handling.Strong delivery skills: backlog management, discovery, prioritisation, agile practices.Ability to work closely with engineering teams.Strong analytical and data-driven mindset.Excellent communication and stakeholder management. Desirable Experience in insurance, claims, TPA, or regulated operations.Exposure to AI-enabled automation, LLM agents, API-first platforms, or orchestration engines.Familiarity with global product governance.Experience in platform migration or consolidation. Attributes Curious, outcome-oriented, and experimental.Able to simplify complexity and collaborate effectively.User-centric with empathy for operational challenges.Structured, detail-focused, and proactive. Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
