Unily

Job Purpose As a Customer Support Engineer, you will be the frontline problem solver for our clients-owning the end to end case lifecycle and ensuring every interaction is fast, insightful, and high quality. You'll combine technical troubleshooting, product expertise, and AI assisted investigation to deliver world class support across regions in a follow the sun model. Main Responsibilities Deliver end to end support for our clients, maintain high quality case documentation, ensure fast and accurate resolution of technical issues, and contribute to continuous improvements in knowledge and AI tools. Success Metrics SLA compliance CSAT High quality case documentation Active contribution to knowledge and AI improvements What You Bring 2-4 years of experience in technical or customer support (SaaS preferred) Strong troubleshooting skills and ability to learn complex systems quickly Excellent communication and multitasking abilities Experience with CRM/ticketing tools (ServiceNow) and AI technologies A collaborative mindset and curiosity to deepen product and domain expertise A customer obsessed approach to problem solving Why Work For Unily? In addition to a generous base salary and discretionary company bonus, we offer: Our awesome team culture: focused on results, teamwork, and fun. Industry leading product with internal training to become experts. Flexibility: hybrid work model, 9 5.30 schedule, and sustainable work/life balance. Bright, modern office spaces with a well stocked kitchen and dog friendly policy. Great benefits: 25 days holiday plus a birthday day off, Vitality life cover, Aviva pension scheme, life assurance, income protection. Sustainability and community: one paid volunteering day, charity donation matching, and electric vehicle lease options. Unily is committed to diversity, inclusion, and belonging, creating an environment where everyone can thrive.

Unily in Guildford is looking for a Customer Support Engineer to provide top-notch technical assistance and ensure high-quality service. You will play a key role in troubleshooting and resolving client issues, enhancing documentation quality, and contributing to knowledge improvement. The position offers a hybrid work model, generous benefits including 25 days of holiday, and a focus on team culture and inclusion. Ideal candidates will have experience in technical support, especially within SaaS environments.

A leading tech company in Greater London is seeking a Customer Success Manager with over 5 years of experience. This role involves acting as the primary point of contact for diverse clients, managing customer satisfaction and retention, and driving the adoption of their AI-native employee experience platform. Candidates should have experience in managing significant portfolios and working in SaaS environments. The position promotes a collaborative culture with flexible working arrangements and competitive benefits.

Job Purpose As we continue to expand our market share in the rapidly emerging Employee Experience platform category, we are looking for an Application Security Manager. This role is responsible for building and executing a comprehensive application security programme that combines strategic oversight with hands on technical execution. The Application Security Manager ensures that security is embedded throughout the software development lifecycle (SDLC), enabling Unily to deliver secure products at speed. The Application Security Manager will define and enforce secure development policies and practices, establish privacy by design principles, and manage the risk and escalation process. They will actively engage in technical assurance activities such as threat modelling, application testing, dependency analysis, cloud and container security assessments and CI/CD pipeline hardening. The role will act as both a strategic partner to leadership and a trusted advisor to engineering teams, serving as a customer facing point of contact when required. Main Responsibilities Define and maintain secure development policies and privacy by design requirements Own the risk acceptance and escalation process, maintaining the risk register Develop and measure the application security strategy leveraging frameworks such as OWASP SAMM Support RFPs and sales responses on application security matters Lead and coordinate external penetration testing engagements and remediation follow up Drive risk based prioritisation, assigning and validating CVSS scores Deliver and manage secure development training programs Conduct and facilitate threat modelling and architecture and design security reviews Perform or coordinate application security testing Generate and manage software bills of materials (SBOMs) to manage supply chain risks Ensure build verification and oversee IaC and container/Kubernetes scanning within pipelines Provide guidance on secure cloud native architectures Evaluate and apply security testing tools and techniques (e.g. Burpsuite, fuzzing, IaC scanners, static analysers) Contribute to security metrics, reports and dashboards Collaborate with engineering, operations and product teams to embed security best practices throughout the whole SDLC Requirements Proven experience in application security Strong knowledge of secure software development practices, DevSecOps and CI/CD security integration Hands on experience with application security testing tools and techniques (e.g. SAST, DAST, dependency checkers, IaC scanners, secret detection, container security tools) Understanding of threat modelling, architecture and design reviews and offensive security principles Familiarity with compliance and regulatory frameworks Experience with risk acceptance processes, CVSS scoring and vulnerability management Experience managing external penetration testing vendors Familiarity with SBOMs and software supply chain security Strong background in cloud and container security Ability to communicate with technical and non technical stakeholders Knowledge of data privacy regulations and GDPR, and how they intersect with application security Certifications such as CISSP, CSSLP, OSWE, OSCP or equivalents Degree in computer science, cyber security, related fields or equivalent experience Benefits In addition to a generous base salary and discretionary company bonus, you will enjoy: Our awesome team culture - we are focused on achieving results as a team and having fun while we do it. Our industry leading product - the product evolves continuously, and you'll have the tools and resources to become a Unily expert. The flexibility we offer - we operate on a hybrid basis and encourage a sustainable work/life balance. Bright and modern office spaces - well stocked kitchen and a dog friendly environment. A fantastic suite of benefits: 25 days holiday plus an extra paid day off to celebrate your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension via a salary sacrifice scheme, life assurance, income protection and more. Commitment to sustainability and giving back - 1 fully paid volunteering day per year, employee matching charity donation scheme and an option to lease an electric vehicle through our salary sacrifice scheme.