Unily

Unily is seeking a Customer Support Engineer in the United Kingdom to provide high-quality support for clients. In this role, you'll manage the case lifecycle and address customer inquiries using technical skills and product knowledge. Ideal candidates have 2-4 years of experience in technical support, strong communication abilities, and familiarity with CRM tools. The position offers a hybrid work model and generous benefits including a competitive salary and bonus, paid holidays, and health cover.

Unily is seeking a UI Accessibility Specialist to enhance our product's accessibility, working closely with Product Designers and UI Developers. You will apply your expertise in WCAG standards to create usable interfaces across our platforms. Join a dynamic team that values collaboration and creativity, helping to shape a product that enables seamless user experiences for diverse audiences. Enjoy a flexible and supportive work environment in Guildford, UK.

With 20+ years of expertise, Unily unites people, technology, and knowledge into action through the only AI-native employee experience platform. As the intelligent digital front door to work, Unily helps enterprises from 1,000 to 100,000+ employees, including Estée Lauder Companies, CVS Health, and British Airways, remove friction, increase clarity, and accelerate productivity so work moves faster. Unily is a five time Leader in Employee Experience, recognized as a Leader in the 2025 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2024 Forrester Wave : Intranet Platforms, and the IDC MarketScape: Worldwide Experience Centric Intelligent Digital Workspaces 2025. This analyst leadership is reinforced by strong customer validation, including G2 Crowd Leader recognition for exceptional usability and enterprise grade performance. Unily also holds the prestigious ClearBox "Intranet Choices 2025" award. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey. Job Purpose Unily is committed to delivering an accessible platform that meets best-in-class standards and follows accessibility best practices, with our priority being to ensure the product is usable and not just compliant. This role spans methodical conformance work across our established platform alongside greenfield work where accessibility can be built into the design system and component library from day one. It sits in the UI Team within the Design organisation, working closely with Product Designers, the Design System team, and UI Developers, and partnering directly with the Digital Accessibility Manager on Unily's accessibility roadmap and governance. Main Responsibilities Work within the UI Team alongside Product Designers, the Design System team, and UI Developers to deliver accessible UI across both established and greenfield product surfaces. Partner with the Digital Accessibility Manager to deliver Unily's accessibility roadmap, governance model, and WCAG 2.2 AA conformance targets. Contribute directly to the design system accessibility goal of 90% AA conformance for design system components. Build accessibility into greenfield work from the outset, working with designers to shape accessible patterns at design time before they harden. Lead methodical remediation of known accessibility gaps in the established platform, prioritising fixes by user impact and ensuring key journeys are usable with keyboard and assistive technologies. Apply deep knowledge of WCAG 2.1 and 2.2 success criteria to interpret standards and translate them into usable interaction patterns in HTML, ARIA, and CSS (e.g., clear focus, predictable navigation, and understandable names and instructions). Help set and uphold the accessibility quality bar for the design system, core product surfaces, and the mobile app, partnering with design, engineering, and QA to drive consistent standards. Explore and evaluate emerging AI-assisted tooling across accessibility analysis, design, and implementation, piloting where it adds value to surface issues earlier and streamline remediation. Drive adoption of accessible patterns across feature teams through code review, pairing, and internal training, helping teams build accessibility into their day to day development. Identify and implement enhancements to the accessibility process to ensure continuous improvement. Requirements Must have Deep, practical knowledge of WCAG 2.1 and 2.2 Level AA success criteria and the ability to interpret them and apply them to real product surfaces Strong command of semantic HTML and the ARIA Authoring Practices Guide, including knowing when not to reach for ARIA Excellent CSS skills, particularly for focus indication, prefers reduced motion, forced colours, text spacing, reflow, and high contrast Proven experience working closely with Product Designers and contributing to UX artefacts (wireframes, prototypes, design reviews) through an accessibility lens Experience contributing to a design system or shared component library, including in a greenfield context Hands on testing fluency with NVDA, JAWS, and VoiceOver Experience integrating Axe or equivalent tooling into CI Experience with an Agile environment where Development teams practice Continuous Delivery Excellent spoken and written communication skills Nice to have Experience with mobile accessibility on iOS and Android Experience with the atomic design methodology Exposure to AI assisted testing or analysis tooling IAAP CPACC or WAS Certification Experience with internationalisation, RTL layouts, and localisation, and how they interact with accessibility Experience testing with TalkBack, Dragon, switch control, or other less common assistive technologies Why Work For Unily? In addition to a generous base salary and discretionary company bonus, here are some things we think you will love: Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won't find a friendlier or more dedicated bunch of people. Our industry leading product. We are very proud of our ever evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. The flexibility that we offer. We don't just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well stocked kitchen and the option to bring your dog to work. We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more. Our commitment to sustainability and giving back to the community. We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme.

With over 20 years of expertise, Unily unites people, technology, and knowledge into action through the only AI native employee experience platform. As the intelligent digital front door to work, Unily helps enterprises from 1,000 to 100,000+ employees, including Estée Lauder Companies, CVS Health, and British Airways, remove friction, increase clarity, and accelerate productivity so work moves faster. Job Purpose Unily is committed to delivering an accessible platform that meets best in class standards and follows accessibility best practices, with our priority being to ensure the product is usable and not just compliant. This role spans methodical conformance work across our established platform alongside greenfield work where accessibility can be built into the design system and component library from day one. Main Responsibilities Work within the UI Team alongside Product Designers, the Design System team, and UI Developers to deliver accessible UI across both established and greenfield product surfaces. Partner with the Digital Accessibility Manager to deliver Unily's accessibility roadmap, governance model, and WCAG 2.2 AA conformance targets. Contribute directly to the design system accessibility goal of 90% AA conformance for design system components. Build accessibility into greenfield work from the outset, working with designers to shape accessible patterns at design time before they harden. Lead methodical remediation of known accessibility gaps in the established platform, prioritising fixes by user impact and ensuring key journeys are usable with keyboard and assistive technologies. Apply deep knowledge of WCAG 2.1 and 2.2 success criteria to interpret standards and translate them into usable interaction patterns in HTML, ARIA, and CSS (e.g., clear focus, predictable navigation, and understandable names and instructions). Help set and uphold the accessibility quality bar for the design system, core product surfaces, and the mobile app, partnering with design, engineering, and QA to drive consistent standards. Work with QA Engineers to ensure accessibility testing validates real usability, combining automated checks in CI/CD with task based manual testing across assistive technologies, input methods, and browsers. Explore and evaluate emerging AI assisted tooling across accessibility analysis, design, and implementation, piloting where it adds value to surface issues earlier and streamline remediation. Drive adoption of accessible patterns across feature teams through code review, pairing, and internal training, helping teams build accessibility into their day to day development. Identify and implement enhancements to the accessibility process to ensure continuous improvement. Requirements Must have Deep, practical knowledge of WCAG 2.1 and 2.2 Level AA success criteria and the ability to interpret them and apply them to real product surfaces. Strong command of semantic HTML and the ARIA Authoring Practices Guide, including knowing when not to reach for ARIA. Excellent CSS skills, particularly for focus indication, prefers reduced motion, forced colours, text spacing, reflow, and high contrast. Proven experience working closely with Product Designers and contributing to UX artefacts (wireframes, prototypes, design reviews) through an accessibility lens. Experience contributing to a design system or shared component library, including in a greenfield context. Working knowledge of at least one modern JavaScript framework (Angular, React, or similar) sufficient to read components, identify accessibility issues, and propose or pair on fixes. Hands on testing fluency with NVDA, JAWS, and VoiceOver. Experience integrating Axe or equivalent tooling into CI. Cross browser testing experience covering Chrome, Firefox, Edge, and Safari. Experience with an Agile environment where Development teams practice Continuous Delivery. Excellent spoken and written communication skills. Nice to have Experience with mobile accessibility on iOS and Android. Experience with the atomic design methodology. Exposure to AI assisted testing or analysis tooling. IAAP CPACC or WAS Certification. Experience with internationalisation, RTL layouts, and localisation, and how they interact with accessibility. Experience testing with TalkBack, Dragon, switch control, or other less common assistive technologies.

Unily, based in Greater London, seeks a professional to enhance accessibility across products. This role entails collaboration with designers and developers to ensure compliance with WCAG standards while innovating accessibility solutions. The ideal candidate will have deep knowledge of WCAG criteria, excellent CSS skills, and experience in modern JavaScript frameworks. This role supports Unily's commitment to a user-friendly experience across its platform.

Unily in Guildford is looking for a Customer Support Engineer to provide top-notch technical assistance and ensure high-quality service. You will play a key role in troubleshooting and resolving client issues, enhancing documentation quality, and contributing to knowledge improvement. The position offers a hybrid work model, generous benefits including 25 days of holiday, and a focus on team culture and inclusion. Ideal candidates will have experience in technical support, especially within SaaS environments.

Job Purpose As a Customer Support Engineer, you will be the frontline problem solver for our clients-owning the end to end case lifecycle and ensuring every interaction is fast, insightful, and high quality. You'll combine technical troubleshooting, product expertise, and AI assisted investigation to deliver world class support across regions in a follow the sun model. Main Responsibilities Deliver end to end support for our clients, maintain high quality case documentation, ensure fast and accurate resolution of technical issues, and contribute to continuous improvements in knowledge and AI tools. Success Metrics SLA compliance CSAT High quality case documentation Active contribution to knowledge and AI improvements What You Bring 2-4 years of experience in technical or customer support (SaaS preferred) Strong troubleshooting skills and ability to learn complex systems quickly Excellent communication and multitasking abilities Experience with CRM/ticketing tools (ServiceNow) and AI technologies A collaborative mindset and curiosity to deepen product and domain expertise A customer obsessed approach to problem solving Why Work For Unily? In addition to a generous base salary and discretionary company bonus, we offer: Our awesome team culture: focused on results, teamwork, and fun. Industry leading product with internal training to become experts. Flexibility: hybrid work model, 9 5.30 schedule, and sustainable work/life balance. Bright, modern office spaces with a well stocked kitchen and dog friendly policy. Great benefits: 25 days holiday plus a birthday day off, Vitality life cover, Aviva pension scheme, life assurance, income protection. Sustainability and community: one paid volunteering day, charity donation matching, and electric vehicle lease options. Unily is committed to diversity, inclusion, and belonging, creating an environment where everyone can thrive.

A leading tech company in Greater London is seeking a Customer Success Manager with over 5 years of experience. This role involves acting as the primary point of contact for diverse clients, managing customer satisfaction and retention, and driving the adoption of their AI-native employee experience platform. Candidates should have experience in managing significant portfolios and working in SaaS environments. The position promotes a collaborative culture with flexible working arrangements and competitive benefits.