Publitek

Role overview We're looking for an experienced Developer to design, develop, and maintain applications built on the Microsoft .NET platform. You will contribute to architectural discussions, write clear and maintainable code, and help complete projects across the team. You will work in a role that allows for autonomy while collaborating when needed. You will support cross functional teams and help drive continuous improvement across our engineering practices. You will report to the development manager. This role is a 4-day per week working from our Leicester office and 1 day per week remotely. As a Developer at Cloudfy, you will: Have minimum 2 years of experience in designing, developing, and maintaining applications using C# and the .NET platform (e.g., .NET 4.8+, .NET 8). Implement new features, enhancements, and integrations across systems. Analyse requirements and translate them into technical solutions. Develop and maintain RESTful APIs and backend services. Work with SQL Server to design schemas, write queries, and improve performance. Participate in code reviews to support consistency, clarity, and maintainability in the codebase. Troubleshoot and resolve technical issues across the full stack. Contribute to architectural discussions and continuous system/process improvements. Collaborate with QA, DevOps, Product, and UX teams. Produce and maintain clear, accurate technical documentation. Manage tasks with an appropriate level of autonomy, including work involving medium to higher levels of complexity. Ensure code quality, performance, and maintainability. Guide junior developers when required. Identify risks, propose solutions, and elevate issues appropriately. Complete work within agreed timelines and contribute to technical discussions. Proactively resolve issues and support continuous improvement across the development lifecycle. You will bring: Strong proficiency in C# and the .NET ecosystem. Solid understanding of object oriented programming and design patterns. Experience building and consuming REST APIs. Strong SQL skills with experience using relational databases (e.g., SQL Server). Familiarity with Azure or modern cloud/DevOps environments. Experience with Git and CI/CD pipelines. Good analytical, problem solving, and communication skills. And in return, Cloudfy offers: Unlimited holiday (paid annual leave) Private Health Plan Mental Health well being services Perks Programme (including well known energy, retail and health options) EAP ProgrammePension scheme Cycle to Work Scheme Referral scheme Why Us? At Cloudfy, we understand that managing diversity is an ongoing journey rather than a one time effort. That's why we commit to developing and reviewing our diversity strategy to align with our business objectives and effectively address the varied needs of our clients. As a rapidly expanding global organisation, we prioritise fairness and inclusion, ensuring that all recruitment, development, and appraisal decisions are based on merit, skills, and potential. We take pride in staying informed about employment laws and best practices to promote equal opportunities and foster a diverse workforce. Cloudfy is a leading B2B e-commerce platform powering manufacturing, distribution, and service businesses worldwide. Delivered on a single cloud platform, Cloudfy allows you to trade online with your customers while fully integrating orders, pricing, product and stock data with a range of ERP, warehouse and accounting back office systems. Our total focus at Cloudfy is to help you sell more, reduce costs to serve, allow your customers to self service 24/7 and provide a completely integrated solution. Back in 2010, a team of seasoned e commerce experts formed Cloudfy to address the need for a B2B focused e commerce platform. Since then we have continued to invest and refine Cloudfy with offices in the UK, USA, Australia and Singapore.

Cloudfy is a leading B2B e-commerce platform powering manufacturing, distribution, and service businesses worldwide. Delivered on a single cloud platform, Cloudfy allows you to trade online with your customers while fully integrating orders, pricing, product and stock data with a range of ERP, warehouse and accounting back office systems. Our total focus at Cloudfy is to help you sell more, reduce costs to serve, allow your customers to self-service 24/7 and provide a completely integrated solution. Back in 2010, a team of seasoned e-commerce experts formed Cloudfy to address the need for a B2B-focused e-commerce platform. Since then we have continued to invest and refine Cloudfy with offices in the UK, USA, Australia and Singapore. Role overview As a Technical Support & Customer Team Leader at Cloudfy, you will take ownership of Tier 1 and Tier 2 client relationships and the day to day customer support operation. You will guide issues from start to finish, act as the main escalation point, and ensure client work delivers clear value. You will focus on coordination, ownership, and delivery. You will work with clients and internal technical and project teams, translating technical detail into clear, plain language. You will not write code, but you will work within technical environments across SaaS and e commerce platforms. The role would suit someone comfortable seeing issues and initiatives through to completion, maintaining consistent follow through on actions, escalations, and service improvements. Note: You will work on site from our Leicester office 4 days per week and 1 day per week remotely. As a Technical Support and Customer Team Leader at Cloudfy, you will: Lead Tier 1 and Tier 2 client relationships from onboarding through ongoing support. Represent client interests and ensure issues are resolved end-to-end. Be an escalation point for complex or high risk matters. Support client retention and long term account growth through consistent follow through. Gather client requirements and define the scope for small pieces of work. Prepare clear and accurate commercial quotes. Contribute to retainer discussions to align client needs with delivery plans. Spot opportunities to extend or deepen existing client engagements. Support issues and retainer tasks through to completion, leaving systems and relationships in a better state. Coordinate with technical and project teams to remove delivery blockers. Keep clients and our teams informed through clear, regular updates. Take responsibility for small projects delivered by the Project Team, from start to close. Guide, support, and develop a small Customer Support team. Step into complex customer issues as part of the escalation rota. Help shape support processes, standards, and ways of working. Participate in a 24/7 critical support rota when required. You will bring: Experience working in customer success, client services, account management, or technical support within B2B SaaS, technology, or e commerce environments. Experience owning client relationships and coordinating ongoing client work. Comfort working with technical and delivery teams as a facilitator between groups. A practical, hands on mindset with a focus on resolving issues rather than passing them on. Willingness to take shared responsibility for critical out of hours support. And in return, Cloudfy offers: Unlimited Holiday (paid annual leave) Private Health Plan Mental Health well being services Perks Programme (inc. well known energy, retail and health) EAP Programme Pension scheme Cycle to Work Scheme Referral scheme Why Us? At Cloudfy, we understand that managing diversity is an ongoing journey rather than a one-time effort. That's why we commit to developing and reviewing our diversity strategy to align with our business objectives and effectively address the varied needs of our clients. As a rapidly expanding global organisation, we prioritise fairness and inclusion, ensuring that all recruitment, development, and appraisal decisions are based on merit, skills, and potential. We take pride in staying informed about employment laws and best practices to promote equal opportunities and foster a diverse workforce.