EXL
Company EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 60,000 employees spanning six continents. For more information, visit . Role Title Prompt Engineer - Insurance Domain Location London, United Kingdom (Hybrid) Employment Type Permanent Summary of the role We are seeking a highly analytical and business-focused Prompt Engineer with strong Insurance and Underwriting domain expertise to design, optimise, and govern GenAI driven underwriting assistants and AI workflows. This role will focus on developing high quality prompts for use cases including summarisation, risk insights, adverse media analysis, decision support, and underwriting assistant agents. The successful candidate will work closely with underwriters, SMEs, AI engineers, and data teams to translate complex underwriting processes into effective prompt logic and retrieval strategies. You will play a key role in improving response quality, reducing hallucinations, enhancing explainability and ensuring outputs are aligned with underwriting principles and business rules. This position requires hands on experience with prompt engineering, LLM evaluation frameworks, RAG architectures, and Responsible AI practices, alongside a strong understanding of insurance terminology, risk indicators, and underwriting workflows. As part of your duties, you will be responsible for: Optimize prompts for accuracy, grounding, and consistency Define evaluation scenarios and validation datasets Use LLM-as-judge and feedback loops to improve responses Continuously refine prompts based on model performance, user feedback Work with AI engineers to improve retrieval quality, design context injection strategies Ensure outputs are grounded, explainable, aligned with underwriting logic Business Alignment Translate underwriting workflows into prompt logic Incorporate domain-specific language, risk indicators, and business rules Collaborate with underwriters and SMEs Maintain prompt library and versioning Define templates for different LOBs and use cases Ensure consistency across assistant and workflows Qualifications and experience we consider to be essential for the role: Experience: 5-8+ years with 2-4+ years in GenAI / prompt engineering Domain (Mandatory): Strong insurance/underwriting knowledge Education: Bachelor's/Master's in Engineering, Data Science, Business Analytics, or related Profile Type: Hybrid business + technical, strong analytical thinker Technical skills GenAI & Prompting - prompt engineering techniques (few shot, chain of thought, structured prompts); Experience with Azure OpenAI / LLM APIs; Prompt versioning and optimization RAG & Retrieval Awareness - understanding of Azure AI Search and retrieval behavior; Context design and grounding strategies; Ability to reduce hallucinations via prompt + retrieval design Evaluation & Quality - LLM-as-judge / evaluation frameworks; Output validation and benchmarking; A/B testing of prompts Safety & Governance - Awareness of guardrails (NeMo Guardrails); PII handling (Presidio); Responsible AI practices Collaboration & Tools - Familiarity with APIs, JSON, and structured outputs; Basic Python; Working with AI engineers and data teams As part of a leading global Data and AI company, you can look forward to: A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 your annual salary, income protection insurance, and a rewarding pension. EXL provides everyday financial well being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories. At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies. As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age or disability status. EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP). At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration. To be considered for this role, you must already be eligible to work in the United Kingdom. Required Skills APM Tools (Application Performance Management)
Company EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 60,000 employees spanning six continents. For more information, visit . Role Title Prompt Engineer - Insurance Domain Location London, United Kingdom (Hybrid) Employment Type Permanent Summary of the role We are seeking a highly analytical and business-focused Prompt Engineer with strong Insurance and Underwriting domain expertise to design, optimise, and govern GenAI driven underwriting assistants and AI workflows. This role will focus on developing high quality prompts for use cases including summarisation, risk insights, adverse media analysis, decision support, and underwriting assistant agents. The successful candidate will work closely with underwriters, SMEs, AI engineers, and data teams to translate complex underwriting processes into effective prompt logic and retrieval strategies. You will play a key role in improving response quality, reducing hallucinations, enhancing explainability and ensuring outputs are aligned with underwriting principles and business rules. This position requires hands on experience with prompt engineering, LLM evaluation frameworks, RAG architectures, and Responsible AI practices, alongside a strong understanding of insurance terminology, risk indicators, and underwriting workflows. As part of your duties, you will be responsible for: Optimize prompts for accuracy, grounding, and consistency Define evaluation scenarios and validation datasets Use LLM-as-judge and feedback loops to improve responses Continuously refine prompts based on model performance, user feedback Work with AI engineers to improve retrieval quality, design context injection strategies Ensure outputs are grounded, explainable, aligned with underwriting logic Business Alignment Translate underwriting workflows into prompt logic Incorporate domain-specific language, risk indicators, and business rules Collaborate with underwriters and SMEs Maintain prompt library and versioning Define templates for different LOBs and use cases Ensure consistency across assistant and workflows Qualifications and experience we consider to be essential for the role: Experience: 5-8+ years with 2-4+ years in GenAI / prompt engineering Domain (Mandatory): Strong insurance/underwriting knowledge Education: Bachelor's/Master's in Engineering, Data Science, Business Analytics, or related Profile Type: Hybrid business + technical, strong analytical thinker Technical skills GenAI & Prompting - prompt engineering techniques (few shot, chain of thought, structured prompts); Experience with Azure OpenAI / LLM APIs; Prompt versioning and optimization RAG & Retrieval Awareness - understanding of Azure AI Search and retrieval behavior; Context design and grounding strategies; Ability to reduce hallucinations via prompt + retrieval design Evaluation & Quality - LLM-as-judge / evaluation frameworks; Output validation and benchmarking; A/B testing of prompts Safety & Governance - Awareness of guardrails (NeMo Guardrails); PII handling (Presidio); Responsible AI practices Collaboration & Tools - Familiarity with APIs, JSON, and structured outputs; Basic Python; Working with AI engineers and data teams As part of a leading global Data and AI company, you can look forward to: A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 your annual salary, income protection insurance, and a rewarding pension. EXL provides everyday financial well being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories. At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies. As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age or disability status. EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP). At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration. To be considered for this role, you must already be eligible to work in the United Kingdom. Required Skills APM Tools (Application Performance Management)
EXL
EXL (NASDAQ: EXLS)is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 60,000 employees spanning six continents. For more information, visit . Role Title: Agentic AI Architect- Insurance Domain Location: London, United Kingdom (Hybrid) Employment Type: Permanent Summary of the role We are seeking an experienced AI Solution Architect to lead the design and delivery of enterprise-scale agentic AI platforms and GenAI-enabled solutions. This role will define end-to-end architecture across AI, data, orchestration, integration, and platform layers, with a strong focus on scalable, secure, and explainable AI systems. The successful candidate will drive architecture strategy for multi-step agentic workflows, RAG frameworks, vector search, prompt lifecycle management, and enterprise integrations across structured, unstructured, and external data sources. You will work closely with AI, data, and engineering teams to establish scalable platform patterns, governance frameworks, and ModelOps capabilities while ensuring alignment with business and technical objectives. This is a hands-on leadership role requiring deep expertise in GenAI architecture, distributed systems, enterprise integrations, AI safety, and cloud-native engineering practices. The ideal candidate will combine strong technical depth with the ability to lead cross-functional teams, influence stakeholders, and translate complex AI capabilities into practical enterprise solutions. Architecture & Technical Leadership Define end-to-end architecture for agentic AI-enabled platform across data, AI, orchestration, and integration layers Design and govern agentic orchestration framework for multi-step workflows Establish architecture patterns for - RAG and grounding, Vector search and retrieval, MCP tool access layer, prompt management and evaluation Platform & Integration Design Define integration architecture across - Lakehouse, ODS, document systems; Underwriting systems and third-party APIs Design configurable, metadata-driven framework for multi-LOB onboarding AI & GenAI Enablement Define where and how to use - GenAI vs deterministic logic, agentic workflows vs pipeline workflows Establish multimodal integration approach combining structured, unstructured, and external data Design prompt lifecycle, evaluation, and optimization strategy Governance, Safety & ModelOps Define AI safety and guardrails (PII, hallucination control, policy constraints) Establish ModelOps and PromptOps frameworks Ensure explainability, auditability, and traceability of AI outputs Lead technical execution across AI, data, and platform teams Guide engineers (AI, data, full-stack) and ensure alignment with architecture Drive technical decisions and stakeholder communication Qualifications and experience we consider to be essential for the role Experience: 10-15+ years in software/data/AI engineering with 4-6+ years in AI/ML/GenAI architecture Background: Strong experience in designing enterprise-scale platforms and distributed systems Domain (good to have): Insurance/reinsurance / financial services Education: Bachelor's or Master's in Computer Science, Engineering, Data Science, or related field Profile Type: Hands-on architect with ability to balance strategy + execution Technical skills Retrieval & RAG -Azure AI Search (indexing, vector search, hybrid search); Embedding pipelines and retrieval optimization; RAG design, grounding strategies, context management Tool Access & Integration -MCP (Model Context Protocol) architecture and tool design; API design (FastAPI / REST / microservices); Integration with enterprise systems and third-party APIs AI Safety & Governance -NVIDIA NeMo Guardrails;Microsoft Presidio (PII detection/masking); Guardrails for prompt injection, hallucination control Evaluation & ModelOps -Azure AI Foundry (model hosting, versioning, monitoring); Evaluation frameworks (LLM-as-judge, test datasets); Prompt/version control, cost/latency monitoring DevOps & Observability -CI/CD pipelines (Azure DevOps / GitHub Actions); Logging, monitoring, observability (App Insights, etc.); Performance tuning and scalability As part of a leading global Data and AI company, you can look forward to A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension. EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories. At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies. As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status. EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP). At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration. To be considered for this role, you must already be eligible to work in the United Kingdom.
EXL (NASDAQ: EXLS)is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 60,000 employees spanning six continents. For more information, visit . Role Title: Agentic AI Architect- Insurance Domain Location: London, United Kingdom (Hybrid) Employment Type: Permanent Summary of the role We are seeking an experienced AI Solution Architect to lead the design and delivery of enterprise-scale agentic AI platforms and GenAI-enabled solutions. This role will define end-to-end architecture across AI, data, orchestration, integration, and platform layers, with a strong focus on scalable, secure, and explainable AI systems. The successful candidate will drive architecture strategy for multi-step agentic workflows, RAG frameworks, vector search, prompt lifecycle management, and enterprise integrations across structured, unstructured, and external data sources. You will work closely with AI, data, and engineering teams to establish scalable platform patterns, governance frameworks, and ModelOps capabilities while ensuring alignment with business and technical objectives. This is a hands-on leadership role requiring deep expertise in GenAI architecture, distributed systems, enterprise integrations, AI safety, and cloud-native engineering practices. The ideal candidate will combine strong technical depth with the ability to lead cross-functional teams, influence stakeholders, and translate complex AI capabilities into practical enterprise solutions. Architecture & Technical Leadership Define end-to-end architecture for agentic AI-enabled platform across data, AI, orchestration, and integration layers Design and govern agentic orchestration framework for multi-step workflows Establish architecture patterns for - RAG and grounding, Vector search and retrieval, MCP tool access layer, prompt management and evaluation Platform & Integration Design Define integration architecture across - Lakehouse, ODS, document systems; Underwriting systems and third-party APIs Design configurable, metadata-driven framework for multi-LOB onboarding AI & GenAI Enablement Define where and how to use - GenAI vs deterministic logic, agentic workflows vs pipeline workflows Establish multimodal integration approach combining structured, unstructured, and external data Design prompt lifecycle, evaluation, and optimization strategy Governance, Safety & ModelOps Define AI safety and guardrails (PII, hallucination control, policy constraints) Establish ModelOps and PromptOps frameworks Ensure explainability, auditability, and traceability of AI outputs Lead technical execution across AI, data, and platform teams Guide engineers (AI, data, full-stack) and ensure alignment with architecture Drive technical decisions and stakeholder communication Qualifications and experience we consider to be essential for the role Experience: 10-15+ years in software/data/AI engineering with 4-6+ years in AI/ML/GenAI architecture Background: Strong experience in designing enterprise-scale platforms and distributed systems Domain (good to have): Insurance/reinsurance / financial services Education: Bachelor's or Master's in Computer Science, Engineering, Data Science, or related field Profile Type: Hands-on architect with ability to balance strategy + execution Technical skills Retrieval & RAG -Azure AI Search (indexing, vector search, hybrid search); Embedding pipelines and retrieval optimization; RAG design, grounding strategies, context management Tool Access & Integration -MCP (Model Context Protocol) architecture and tool design; API design (FastAPI / REST / microservices); Integration with enterprise systems and third-party APIs AI Safety & Governance -NVIDIA NeMo Guardrails;Microsoft Presidio (PII detection/masking); Guardrails for prompt injection, hallucination control Evaluation & ModelOps -Azure AI Foundry (model hosting, versioning, monitoring); Evaluation frameworks (LLM-as-judge, test datasets); Prompt/version control, cost/latency monitoring DevOps & Observability -CI/CD pipelines (Azure DevOps / GitHub Actions); Logging, monitoring, observability (App Insights, etc.); Performance tuning and scalability As part of a leading global Data and AI company, you can look forward to A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension. EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories. At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies. As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status. EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP). At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration. To be considered for this role, you must already be eligible to work in the United Kingdom.